PM Collective - The ART of property management

Kasey Lawrence from The Rental Network joins me to dissect the nuances of property management. From optimizing your office operations to the fine art of leasing management, we promise you'll walk away with a toolbox brimming with strategies to enhance satisfaction, profitability, and reduce liabilities. Experience firsthand the transformative power of systems, checklists, and proactive measures designed to pre-empt issues and align your team with your company's ethos. The integration of new staff is an art form, and the tools of the trade are innovative and flexible. Discover how platforms like Loom and Workmetrics can revolutionize your team's induction process, paving the way for a seamless transition and a unified understanding of best practices. I'll share practical insights and tips I've learned to help you foster a dynamic and adaptable workplace that thrives on structured onboarding processes, setting the stage for long-term success. Tune in as we explore the significance of office portfolio management and the role it plays in shaping the value of your real estate agency. Understand the pivotal importance of regular audits, portfolio health checks, and fee auditing, and how these best practices not only maintain standards but can also amplify your agency's valuation. Whether you're a veteran in the real estate game or aspiring to climb the ranks, this episode is an invaluable guide to mastering the complexities of property management and achieving excellence in every transaction. To find out more about The Rental Network and how they can facilitate these workshops in your team get in contact with her today :) Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

Ever wondered about the inner workings of strata management and the unique challenges they face? Aidan Gorjy from Lockhart Strata Management joins us to share his insights and experiences, diving straight into the heart of strata complexities. From his transition into the entrepreneurial world to the impact of his dedication to personalized service, Aidan’s narrative is not just enlightening; it's a testament to the delicate art of balancing multiple stakeholders. You'll get a feel for the nuanced interplay between property and strata managers, and discover why managing a council of owners requires a deft hand compared to addressing individual property concerns. This episode isn't just about the challenges; it's also about the tools and procedures that make strata management tick. We uncover what property managers must have in their arsenal, such as scheme summaries, to confidently address maintenance disputes. Aidan offers a treasure trove of knowledge on how strata schemes vary, why fences and roofs can cause headaches, and how to streamline communication for repairs and reimbursements. The discussion even includes the sensitive area of breaching tenants, offering a peek into the delicate dance of authority and diplomacy that strata managers must perform. As we round out this insightful conversation, the hot topic of strata bylaws and pet legislation takes center stage. With new changes afoot in Western Australia, we debate the implications for strata communities and the broader societal shift towards pet inclusion in residential living. The discussion is not only rich with differing perspectives on pets in strata complexes, but also shines a light on the importance of clear, modernized bylaws. Aidan and I dissect how property and strata managers must collaborate to maintain harmony within these diverse communities, ensuring that the living experience is peaceful for everyone, feathers and fur included. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

Navigating the tricky waters of workplace dynamics is no small feat, especially when toxic behavior lurks beneath the surface. Join Joe Shannon from The Efficiency Co and me as we share our agency management experience with candid discussions on distinguishing a rough patch from persistent toxicity. We discuss the Maximizer Plan and discovery workshops, proven strategies that take on toxicity head-on, promoting healthier, more productive work environments. Discover how these approaches can reshape your team's culture, regardless of size, and why understanding the root of toxic behaviors can be a game-changer for your business. Intergenerational tension in the workplace can feel like a battle of tradition versus innovation, with seasoned pros and eager newbies often at odds. In this episode, we explore the critical phases of team development and challenge the status quo by advocating for an inclusive culture-building approach. You'll hear about an employee's journey from resistance to embracing new systems, and how clear leadership, communication, and trust play a pivotal role in navigating change. Learn how your employees can contribute to shaping an office environment that's not only productive but also supportive and respectful of all. Motivation in the workplace goes beyond the paycheck. In our conversation, we shine a light on verb-based values and their power to sculpt a strong, cohesive culture. We also discuss the necessity of leaders to engage in self-reflection and solicit staff feedback for personal growth. The episode wraps up with insights on the essence of teamwork and mutual support. Hear how fostering a supportive team environment can lead to better outcomes for everyone involved, from colleagues to clients. Tune in to arm yourself with the strategies needed to support your team personally and professionally, ensuring a thriving workplace culture. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

Ever wondered about going into property sales? Corrine from Ray White Beenleigh is nothing short of a juggernaut, embarking on a transition from a receptionist to the powerhouse of a property management department, and now, conquering the sales scene. This episode peels back the layers of Corrine's career evolution, providing a front-row seat to the tenacity it takes to break into real estate sales, especially when you're balancing the demands of motherhood and nurturing a side passion for crafting children's clothes. Our chat is great for motivation for anyone needing that extra push to chase after those seemingly elusive goals. This episode is about why some agents swap the erratic tides of sales for the anchored shores of property management. Corrine underscores the art of leveraging a property management past to cut through the competition. This episode is a masterclass for property managers on the cusp of burnout, weighing the prospects of a sales domain switch—a move that could just be the defining moment of their career. So, buckle up for a ride along with Corrine as we unpack the resilience and strategic thinking that propels success in the real estate industry. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

Embark on an insightful expedition through the ups and downs of property management with our esteemed guest Talisha Buttsworth, Gladstone Property Manager. Talisha's tale is one of resilience and savvy planning; from her post-high school beginnings to the partnership with her mother at Island Sands Asset Management, every twist and turn offers a lesson in personal and professional growth. Her candid recollections of surviving the industry's downturn and leveraging a bartending gig into a strategic financial stepping stone exemplify the determination required to succeed in this field. This episode doesn't just chart a career trajectory; it also underscores the importance of self-care and the nuanced craft of intentional BDM. Talisha and I unpack the essential role of rest in maintaining peak performance, and how BDM goes beyond mere salesmanship to cultivating deep-rooted client connections. The mother-daughter dynamic duo at Island Sands Asset Management illustrates the power of teamwork and consistent service quality throughout the property management lifecycle, offering a masterclass in client relationship maintenance and satisfaction. Nearing the episode's conclusion, we explore the innovative concept of hybrid roles blending BDM and leasing consultant responsibilities, a strategy that enriches the client experience. I also peel back the curtain on creating a compelling online presence, demystifying content strategy with an honest look at the challenges and triumphs of engaging with audiences on social media. As we wrap up, we celebrate the industry's high achievers and tee up the potential for future in-person discussions, fostering a community that's as connected offline as it is online. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

Aaron Emery, a seasoned expert from PULSE Property Management Business Consulting, joins us to discuss the financial gems often missed in this industry. We guarantee that you'll come away with a fresh perspective on how to nurture the assets under your care and the art of client retention. Aaron takes us on a journey through his 19-year real estate career, offering not only his professional insights but also the personal stories that shaped his approach to property management and business ownership. Prepare to shift your mindset as we tackle the challenges property managers face under sales-centric leadership. We explore actionable strategies for showcasing the true worth of your rent roll and the pivotal role that retention plays in solidifying a business's financial foundation. With a spotlight on the need for redefined KPIs and a stronger grasp of financial metrics, this episode is a masterclass in advocacy for the resources you need to make your property management department thrive. Embrace the future with us as we consider the revolutionary impact of AI and technology like Troodi AI on the property management sector. Far from a dystopian job-snatcher, these tools promise to revolutionize efficiency and elevate the importance of relationship management. Connect with Aaron Emery - https://www.linkedin.com/in/aaron-emery-2b2010a3?originalSubdomain=au Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

Mike Mortlock from MCG Quantity Surveyors is our special guest who loves to work with property managers to make YOU look better to your clients. Tune in and learn how property managers can transform their services, going beyond the basics to offer clients insights into the 'free money' lurking in tax benefits. We promise you'll come away knowing the optimal moment to introduce tax strategies to investors, be it at the inception with a Business Development Manager or amidst the hustle of ongoing property management. Discover how to seamlessly weave this crucial knowledge into everyday client interactions, empowering property managers to become de facto investment gurus without piling on the workload. Imagine a vibrant community where property investors thrive, supported by a network of astute professionals—this episode paints that very picture. Drawing an analogy to a nurturing educational environment, we talk about the crucial role of property managers, accountants, and tax experts in safeguarding your financial future. As we explore the collaborative spirit found in the industry, Mike chimes in with reassurance that BDMs and PMs are not alone in their quest to excel, offering a helping hand through educational resources and support. Get inspired to enhance your property management prowess and learn how MCG is just a call away for those eager to polish their clientele communication and education skills. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

The guest for this episode is someone who you might see regularly on socials, Rebecca Barnett from Coronis, as she unveils the climb to her own successful franchise. Rebecca demystifies the significance of an online presence and the mental resilience it requires, especially when navigating the social media landscape for business. Our chat covers her journey of organic growth, stressing the importance of fostering genuine relationships over chasing numbers and how her strategic engagement on Facebook has become a cornerstone for referrals that keep her business thriving. We talk about establishing trust and building a community presence and Rebecca's strategic insights on incrementally increasing online engagement and the art of authentic interaction within local groups. We talk about the balancing act of maintaining a personal yet professional online identity and the disciplined approach needed for posting schedules. Education and networking can significantly elevate one's property management game and the transformative power of self-accountability in the journey of entrepreneurship. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

Embarking on an entrepreneurial journey can be as unpredictable as tossing a coin and expecting it to land balanced on its edge. Yet, this episode's special guest, Ash, managed to find her feet in the property management sector after a surprising pivot from naturopathy. With Bec Halton turning the tables and being this weeks host, we're treated to a candid recount of her venture into real estate, the inception of his business Soco alongside her brother-in-law, and why he shied away from the sales side despite her entrepreneurial flair. Bec shares questions from the public to find out more about her! In the ever-evolving world of property management, standing out from the crowd is synonymous with success. And what better way to shine than harnessing the power of social media giants like LinkedIn and YouTube? Ash and Bec explore the impact of visibility and the confidence needed to create engaging video content that resonates with audiences. Wrapping up, they share some invaluable industry event recommendations. From mental health courses to intimate networking sessions and an exciting upcoming AI event, we've got you covered with insights that are poised to enhance your professional toolkit. Tune in for a hearty blend of personal anecdotes, industry expertise, and the kind of advice that just might make you rethink your approach to work and life. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

What a wonderful episode with Ashby from Whitearch, as he lays out the blueprint for transforming a career in sales into leading a distinguished real estate agency. Ashby, in a candid conversation, shares his experience of fostering a unique brand identity through strategic partnerships and reveals the origin of White Arch's memorable name. We dive deep into the essence of his real estate philosophy, which harmoniously blends sales with property management, offering an inside look at the modern agent's versatile toolkit. Dress codes in real estate have evolved, and so have we, embracing the shift from strict suits to attire that speaks our brand's language. I recount my personal transition, turning what I wear into a mobile billboard for my business, and Ashby chimes in with his insights on creating a lasting impression. We explore his thoughts with branded merchandise, discussing tactics that go beyond just visibility, fostering a sense of community and connection. From stylish wearables to practical home goods, we share how these items can anchor your brand in the minds (and hearts) of clients. We shed light on the importance of a solid foundation—strong relationships, robust administration, and a reputation that withstands the test of time—and how it shapes a successful foray into the property management and real estate domain. If you have been thinking about going out on your own, or creating a standout brand, you will love this episode! Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

What an absolute joy it was to speak to Gabe Hagen, he brings such an authentic energy to the real estate game with such focus on his clients. He has unearthed a zeal for property management that's nothing short of infectious. He shares the trials and triumphs from his starting days, where the market's volatility was a relentless teacher, to stepping into Realmark Urban—a leap he likens to enrolment at the 'University of Real Estate'. His strategic focus on leasing and business development in today's dynamic property landscape is a masterclass for anyone riveted by the industry's ins and outs. Our banter unfurls the complexities of leasing in property management, where the alchemy of matching tenants with the quintessential property manager unfolds. It's an intricate dance that demands finesse and insight—a confluence of personalities and expertise where directors play a pivotal role. The spotlight turns to the intricate balancing act of a Business Development Manager in real estate. We stitch together tales of branding, the elegance of time management, and the necessity of being ever-present for clients. The intrigue of hybrid roles, marrying BDM and leasing consultant duties, emerges as a trend that is set to reshape the property management sphere. Gabe’s digital footprints on LinkedIn and Instagram serve as a beacon for the proactive, interconnected pulse of today's real estate mavens. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

Ever wondered how a young receptionist at a real estate firm swiftly scales the ladder to become the head of a blossoming property management department? Alicia McCulloch of Aqwasun Estate Agents joins us to share her journey, and unfolds the process of creating engaging content, demonstrating that authenticity triumphs over flawless production, particularly when it comes to captivating video content. As we chat, Alicia and I unravel the tapestry of challenges and opportunities that come with building and nurturing community connections and the pivotal role of education in real estate. Alicia's role is starting up a property management department from scratch, so she talks about how she did that with the power of personal outreach and community engagement. We don't just talk shop about Google leads and social media warmth; we explore the nuances of fostering relationships through meaningful online content. With the ever-evolving landscape of digital marketing, Alicia walks us through her approach, detailing the fine line between maintaining a professional online presence and keeping a personal touch. We map out the journey of starting a new venture without the crutch of historical data, balancing ambition with reality in goal setting. And because networking and connection are the lifeblood of any successful business, we extend an open invitation to coffee catch-ups and industry gatherings, celebrating the power of informal meetings to forge lasting professional relationships. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

In this episode we talk about the secrets of successful rent roll acquisitions and property management growth strategies with Rebecca Halton, CEO of LJ Hooker City Res. Rebecca returns to delve into her personal journey of navigating four substantial acquisitions within a mere two years. From the trenches of integration to the challenges of scaling, she offers invaluable insights on maintaining a well-equipped team poised to handle a surge of properties. Experience firsthand how Rebecca's strategic foresight in balancing workload and staff capacity has forged a path for sustainable expansion, all while keeping team well-being at the forefront. This episode isn't just about growth; it's about mastering the art of communication and process optimization in the face of significant portfolio expansions. Witness the intricate dance of welcoming new clients, melding systems, and ensuring a seamless transition that safeguards organic growth. Rebecca shares her tactics for enlisting experienced staff from acquired properties to nurture investor relationships and discusses how to judiciously involve your current team. We tackle topics from inspection team workload to trust account management, and get armed with strategies to sidestep the dreaded acquisition fatigue. With a focus on the evolving landscape of the industry, from the trend towards larger agencies to the strategic reinvestment of sales revenue, this episode is a treasure trove for anyone looking to thrive in property management growth. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

We hope you enjoy this episode with Madeleine Roberts, whose remarkable ascension from weekend receptionist to property management leader at 18 exemplifies the potential within the real estate realm. You'll be whisked through Madeleine's personal milestones, including her strategic foray into homeownership and portfolio development at a strikingly young age. She talks about her passionate advocacy for property as a cornerstone of security, she also provide's invaluable perspectives to anyone navigating the intricate balance of personal and professional growth. We talk about the unexpected twists of TikTok's role in shaping the business of property management, a topic that unravels the platform's power in fostering growth for industry professionals. Through our conversation, we uncover how TikTok's algorithm can significantly benefit sporadic yet engaging content, drawing in a diverse audience that defies age stereotypes. Madeleine and I also tackle the sensitive issue of online feedback, sharing stories and strategies for maintaining authenticity and accuracy in an environment where misinformation can easily spread. We find that a lot of property managers are very transactional and this is the year we need to step it up and property managers need to start offering landlords more value and support with their investment journey, emphasizing the transformative effects of expert management on investment success. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

Ever feel like everyone else has unlocked the secret to balancing their work and personal life while you're stuck in a never-ending cycle of catch-up? Well, buckle up, because I'm about to lay down the truth bombs that high performers wield to seamlessly manage career success and enviable vacations. This episode isn't just a talk; it's a treasure map to finding that sweet spot where productivity meets peace of mind, and you don't need a fortune to get there—just a simple investment that's less than your weekly coffee budget. I kick things off with a candid look at morning routines—but not the kind that require you to morph into an early bird gym enthusiast. Instead, I share my personal approach to starting the day on a note of calm control, despite not being fond of exercise. Then, we shift gears to the power play of outsourcing and delegation, with real-world experiences on hiring a VA that flipped my efficiency on its head. This isn't your typical productivity pep talk; it's a deep dive into practical strategies, demystifying the misconceptions that hold many back from embracing help. Tune in and transform your day-to-day with insights that are as achievable as they are actionable. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

Have you ever felt stuck at a crossroads in your business, unsure of which path to tread next? This episode offers a rare perspective into the world of property management through the lens of Skye Taylor, the founder of Taylored Property Management. Skye shares her journey, right from the nascent days of starting her business at a young age, dealing with burnout, managing student accommodations to chartering her way through the impacts of COVID-19. Communication is the bedrock of our industry, but how often do we invest in honing it? The role of voice coaching in property management is an interesting one that I hadn't thought of previously, we share our experiences and the transformative impacts it has had on our client interactions. This episode nudges you to look at voice coaching as an investment that can enhance your communication skills, build trust with clients, and ultimately excel in your career. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

Loved chatting to James DeJesus on BDM strategies, past - present - future. James had previously come on the podcast to talk about his first year in a BDM role so it was great to catch up with him to see where he is now. He shares his experiences from traditional cold calling to fostering relationships with referral partners and buyers agents. Not only will you get a glimpse into the current investor market, but you'll also discover the importance of future-proofing your strategies. We take a deep dive into the current state of the Perth rental market, including the challenges and opportunities in the building industry. You'll get actionable strategies for negotiating fees in property management, understand the role of online management in today's scenario, and learn about the impact of lead sources on fee negotiation. James' insight into working with referral networks and the significance of personal development in our industry promises to leave you feeling prepared and inspired. We discuss the vital role of a strong team and social media in propelling your business forward, streamlining content creation and property management, and understand how tools such as virtual assistants and apps can boost productivity. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

Remember when you had to do a routine inspection, and you would have to pull out your Street Directory to work out how to get to the property? Then you would use your SD card to download your photos. Then you printed the inspection and attached it to your landlords end of month statement. AND WE NEVER COMPLAINED! Kenslee Oxley from Inspection Express, joins us to share his game-changing insights into the future of property inspections. From the challenges of traditional inspection methods to the ever-evolving world of software, Kenslee opens our eyes to the need for industry innovation. Imagine a world where routine inspection reports don't just serve their purpose, but actually enhance the client experience. A world where reports aren't just full of dry, factual data, but brim with visual elements and interactive discussions. This episode explores exactly that - the transformation of inspection reports with technology. We delve into the current state of these reports, the significance for insurance purposes, and the role of Inspection Express in this process. It's not just about getting the clients to open the reports, it's about making them a valuable part of the property management experience. Lastly, we immerse ourselves in the features and benefits of Inspection Express. This isn't just a product, it's a revolution in the Western Australian property management process. Say goodbye to stacks of paper and hello to paperless property condition reports and virtual tours. Hear about our personal experiences, our admiration for the streamlining ability of Inspection Express, and how it's enhancing the client experience. But, we also caution against the potential distortion of reality by AI and highlight the need for property managers to adapt to new technology. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

Hollie from PM Collaborative shares her tale of transition from real estate to nursing, and her victorious return to her roots in real estate is sure to inspire. Get privy to Hollie's fervor for new business, her firm convictions on building robust relationships, and how her ambitious attitude propelled her into the realm of outsourcing. Discover how outsourcing can be a game-changer in boosting productivity and reducing stress in the real estate industry. Navigate the current job market's challenges, the indispensable role of technology, and the art of creating a 'family team' within a business. She is a mum to 6 kids and is our state team leader in QLD for Coffee & Conversations. Visit our FB page to find out where these meetups are in your area! Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management Visit their website MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au

Are you using Youtube yet? I am here to share some basics to using this platform successfully. It is so underutilized by property managers at the moment. From setting up an attractive YouTube channel to brainstorming compelling content ideas, this episode of PM Collective podcast reveals six easy steps designed get started on using this as a successful BDM tool. My journey with YouTube began as a simple video storage library; now, it's a dynamic marketing tool. This shift didn't happen overnight - it required consistency, authenticity, and simplicity. Tune in to discover how to engage your audience, gain followers, and be unique in the property management world. Whether you've been in the industry for years or you're just starting out, these tips can help you stand out and achieve YouTube success. Create a point of difference, engage with clients, and showcase properties like never before with YouTube. Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management. It provides complete control, reduced risk and improved compliance for property managers. To find out more speak to Anthony Booth or head over to www.sensorglobal.com MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs. www.mcgqs.com.au