POW: The Psychology of Work

In discussion with Rob Feltham, Mike shares thought-provoking perspectives on a range of talent topics including: real-time performance management; neuroscience in psychometric assessment; the ever-increasing importance of the freelance workforce as a central element of the talent pool; generational stereotypes (Gen Y, Gen Z etc); and the urgent need for the UK to become world class in digital skills training. Other issues discussed include the relevance of Business Psychology in the age of AI and digital transformation, and the impact of the current US presidential regime on DEI initiatives. Mike is a chartered occupational psychologist and has worked for the past 25 years as a consultant in talent management with a particular focus on assessment for senior level roles, especially for private equity clients. Prior to qualifying in psychology, Mike had a career in Bass plc, and later worked for the Defence Evaluation and Research Agency (forerunner to QinetiQ) as a government scientist researching topics for the UK armed forces, during which time he started his doctorate researching ways of evaluating computer-based training techniques in the submarine service. Subsequently Mike worked for several consultancies and executive search businesses where he set up three assessment practices, before running his own consultancy www.kildonanconsulting.com in talent management with a particular focus on senior leader assessment. He is now semi-retired. Mike is a frequent conference speaker and has authored many papers on Human Resource issues - several which can be found in open access on the internet. A full list is available on request. About the book: Rugg-Gunn, M. (2024), Managing Talent: A Short Guide for the Digital Age, Routledge. Rob Feltham is Podcast Editor of The ABP

In discussion with Rob Feltham, Ross McIntosh provides a fascinating overview of the ACT framework and how it can help leaders to build psychological flexibility, in part by managing the interactions between their ‘inner voices’ and the ways that they show up at work. Topics covered include: building self awareness with the help of the Micro Pause and Macro Pause; managing transitions between leadership situations; and values-driven authentic leadership. Ross is a business psychologist and coach who uses evidence-based psychology in all areas of his freelance career. At City St George’s, University of London, he works alongside Dr Paul Flaxman in an academic/practitioner partnership. They design and deliver ACT Workplace Training for both the public and private sector. Ross also lectures in organisational psychology at City St George’s and Birkbeck, University of London. Ten years ago, Ross founded his consulting business which aims to cultivate well-being, adaptability, authentic action and awareness in organisations. He has designed and delivered evidence-based training to over 23 NHS Trusts, HM Treasury & Civil Service, Nectar Loyalty, teachers, a global tech company, a big four consultancy, Diageo, hedge fund managers and a variety of ballet companies including Rambert, Scottish Ballet, Northern Ballet and The Royal Ballet. In a bid to reach more adults with the behavioural science from ACT and beyond, the People Soup Podcast was born in 2018. It’s won awards, has a global reach and in the global ranking is one of the top 2.5% most popular podcasts (in a field of around 3.5 million!) Prior to his portfolio career, Ross spent over 20 years in Senior HR roles in Government. He is a Fellow of the Chartered Institute for Personnel and Development (CIPD), a Fellow of the Royal Society of Arts (FRSA) and a Fellow of the Association for Coaching. Ross's website can be found at: https://rossmcintosh.co.uk/ Rob Feltham is podcast editor of the ABP.

Nik Kinley is a business psychologist and successful author with over 30 years’ experience specialising in assessing leaders, changing people’s behaviour and evolving organisational cultures. In an engaging discussion with Rob Feltham, Nik talks about his latest book, co-authored with Shlomo Ben-Hur, entitled Re-writing your Leadership Code: How your childhood made you the leader you are, and what you can do about it. Nik shows how our past experiences create instincts and tendencies that we are often unaware of, but that tend to come out when we’re under pressure and can fundamentally affect how we operate as leaders, both in a good way and in a bad way. Leaders who understand their instinctive responses to pressurised situations have the opportunity to manage those situations better. In the discussion Nik also touches on the relevance of this type of analysis in the leadership assessment context. He also talks about the interaction of personality and power, and describes how positions of power amplify what people ‘bring with them’. Nik’s varied career background includes commercial roles, senior corporate HR positions (with BP and with Barclays) and consulting roles - with YSC and with Accenture - as well as over a decade working in prisons as a forensic psychotherapist. He has thus worked with royalty, CEOs, murderers, politicians and children. During his time as a consultant, he has assessed over 1,000 senior executives from across the world. And as a coach, he has worked with Boards, CEOs and executive teams across industries and regions. He has written a series of books on leadership, change and talent management, published award-winning papers in academic journals, and is a regular lecturer at some of the world’s most prestigious business schools. Rob Feltham is Podcast Editor of The ABP.

In discussion with Rob Feltham, Philip Wilson, brings to life his remarkable journey as Chief Psychologist for UK Civil Service Fast Stream and Emerging Talent. He has led the design of the Fast Stream assessment process, along with the diversity and inclusion strategy and leadership curriculum. The diversity profile of the intake has been transformed in recent years, and Phil provides fascinating insights into the drivers for change and strategies deployed in response. A focus on recruitment from lower social economic backgrounds has had substantial ‘cross-sectional’ impact on other areas of diversity. Recruitment from STEM backgrounds has also been a major focus, in line with the demands of the modern civil service. More generally, Phil shares his positive view of the achievements of Business Psychologists in the D&I space, and his optimism about their future contribution. While at Fast Stream, Phil has overseen the multi-award-winning Summer Diversity Internship Programme, Early Diversity Internship Programme, Autism Exchange Internship Programme and other positive action and outreach activities. Prior to his current role he was Head of Occupational Psychology at the London Fire Brigade, as well as Acting Head of Occupational Psychology for Greater Manchester Police, and he has operated as a consultant for a range of industries. Phil has presented at numerous professional conferences & seminars, sits on a variety of advisory boards, and has chaired national committees. Rob Feltham is Podcast Editor of the ABP.

David Sharpley is a leadership development expert and experienced organisational psychologist. In an absorbing discussion with Rob Feltham, David draws on his own extensive experience and research, and shares valuable insights into what distinguishes healthy organisations from unhealthy and self-destructive ones, examples of the latter being UK Post Office and RBS. David is critical of widely shared assumptions about what successful leadership and successful business looks like. He takes aim, for example, at simplistic notions of charismatic and transformational leadership, and challenges primitive theories of motivation. David draws particular attention to the role of Superordinate Principles as the foundation for effective leadership and in enabling organisational alignment and consistent high quality execution. David has a considerable track-record in the design and implementation of senior management/leadership development, and in support of this he has developed the Pario online resources, which include surveys, 360 feedback, and work-preference profiling. His experience includes collaboration with JCS Investments in Ghana, facilitating new business and developing capability. Significant UK initiatives include work with BT, the financial sector, FTSE 250 companies, the NHS, and leading charities. David has also run Master-Class workshops on Competency Profiling & Assessment in Kuala Lumpur, Singapore, and Bangkok. His lecturing experience at Warwick University (WMG) has explored issues relating to Organizations, People, and Performance. Call for Collaboration: David is currently piloting a new tool called the Team Index. It is a ‘180 degree feedback’ (or survey) tool for managers/team leaders and people in the team. David has undertaken initial validation, is developing it further, and is keen to partner with organisations interested in future-focused development. The tool supports leadership development, highlighting key factors that impact on peoples’ motivation and commitment. David welcomes discussion with business psychologists and others who would like to access the questionnaires and reports. About the book: Sharpley, D. (2024), Leadership Principles and Purpose: Developing Leadership Effectiveness and Future-Focused Capability, Routledge. (20% discount code SMA22 on Routledge site to 31/07/24) https://www.routledge.com/Leadership-Principles-and-Purpose-Developing-Leadership-Effectiveness-and-Future-Focused-Capability/Sharpley/p/book/9781032575063 Rob Feltham is Podcast Editor of The ABP.

Rachel Lewis is widely published in the field of health and wellbeing at work and has contributed to national guidance, and evidence-based tools and interventions. We are delighted to have Rachel as our guest for this special podcast to mark Mental Health Awareness Week, 2024. In discussion with Alex Forsythe, Rachel provides fresh and sometimes counterintuitive insights into mental health at work, based on her ongoing research into senior leadership disclosure. She challenges the assumption that disclosure is always A Good Thing, and highlights some of the organisational and cultural challenges in creating a safe environment for mental health disclosure across the employee population. Rachel and Alex discuss the rigidity of some HR processes, which can result in an over-institutional approach to managing ‘harmful behaviour’ such as workplace violence, bullying and harassment. In addition, Rachel highlights the need for psychologists to pay sufficient attention to their own mental health issues. The podcast begins with Rachel talking through her varied and interesting career journey to date. Rachel provides the leadership and direction for Affinity Health at Work, as well as being a Reader in Occupational Psychology at Birkbeck University of London. Rachel has worked with leadership teams, HR professionals and at all levels of organisations across sectors to develop and embed new working practices. In 2023, Rachel was honoured to be ranked 3rd in the HR Most Influential Thinker Awards. She is also an Honorary Member of The ABP. Alex Forsythe is an Organisational Psychologist and Managing Director of the educational and organisational consulting firm, Chirality Consulting. Rob Feltham is Podcast Editor of the ABP.

Professor Steve Woods works at the leading edge of research into personality at work, including psychometric and personality trait assessment, and personality development and change. In conversation here with Rob Feltham, he discusses two recent and important peer reviewed articles in which he and co-researchers have critically examined and challenged current assumptions and practices in the fields of both personality assessment and of cognitive testing for selection into graduate and higher professional occupations. Steve highlights the need for personality assessment to focus more on the dynamic nature of traits, and for the assessment domain to more fully encompass prosocial behaviours at work, particularly in the context of leadership. As regards cognitive testing and prestige occupations, Steve points to its potential to perpetuate societal inequality and social disadvantage, and he outlines potential alternative ways forward for employers. Steve also discusses his own personal career journey. Steve is Professor of Work and Organisational Psychology at Surrey Business School, University of Surrey. He conducts research on personality and assessment at work, recruitment and selection in organisations, with special interests in how to ensure fair and effective assessment and digital selection procedures and analytics. His work is published in scientific and professional journals (e.g. Journal of Applied Psychology; Journal of Vocational Behaviour; Journal of Occupational and Organizational Psychology), scholarly books, and international conferences. He is co-author of the international text The Psychology of Work and Organizations with Prof Michael West. Steve collaborates with industry to help put research into action, and to help develop solutions to real world challenges of management, as a practitioner work and organisational psychologist in the UK and with businesses and organisations globally, especially in the areas of HR assessment, recruitment, selection and development. Since gaining his PhD, he has held academic posts at University of Nottingham, Aston Business School, University of Liverpool, University of Surrey and University of Nottingham Malaysia Campus. Rob Feltham is Podcast Editor of the ABP. Reading list: For listeners who wish to look further into the two articles specifically referred to in the podcast, they are: Ritz, J., Woods, S. A., Wille, B., Woo, S. E., Nübold, A., Beckmann, N., Dalal R.S., Galic Z., Wiernik B., Tett, R.P., Pickett, J. & Christiansen, N. (2023). Personality at work. Personality Science, 4(1). Woods, S.A. & Patterson, F. (2024). A critical review of the use of cognitive ability testing for selection into graduate and higher professional occupations. Journal of Occupational and Organizational Psychology, 97(1).

In this special edition ABP podcast to mark International Women’s Day 2024, we hear from four distinguished female leaders who have been instrumental in shaping the exciting field of online learning over the past two decades. Innovation in the online learning space is transforming education to become much more: accessible and inclusive; responsive to the fast changing skills requirements of industry in an increasingly ‘digital first’ world of work; and accessible globally, including to traditionally excluded groups. Topics covered include microcredentials, blended learning, and the challenges and exciting opportunities for women working in this space. Podcast guests: Vicky Irwin – Senior Director of Consultancy at Times Higher Education. Vicky works with universities, governments, and businesses across the world, to help guide their higher education strategies. Kate Lindsay – Senior Vice Present of Academic Services at Higher Ed Partners. Kate spearheads academic partnerships with Universities across the UK to build capability and capacity in the delivery of fully online learning programmes. Jo-Anne Murray – VP Education at the University of Aberdeen. Jo-Anne has 20 years’ experience of leading online and digital education. She has worked in both the academic and the commercial sector leading digital transformation in education. Alex Forsythe – Professor of Applied Psychology and Organisational Psychologist. Alex works with universities, governments and businesses across the world, to help guide their digital learning strategies. Podcast Editor – Rob Feltham

David Royston-Lee and Dr Sylvana Storey have recently published an updated third edition of their highly popular book, Brand You – a readable and practical guide to developing one’s personal brand (details below). In conversation with Rob Feltham, David and Sylvana provide the rationale for, and powerful examples of, developing a strong and consistent personal brand. They also point to the pitfalls of inept personal branding and highlight how the concept of personal brand has become confused with the ‘cult of celebrity’. Authentic personal brand is grounded in purpose and values, is a source of personal energy, guides career choices and decisions, and enables others quickly to understand what one is about across the range of life’s situations. Fake personal brand is grounded in what others expect and results in a ‘cardboard cut-out’ persona which ultimately satisfies no-one and creates problems for individual well-being and adjustment. Other topics covered in the discussion include definition of personal brand, personal reputation and reach, and the communication of personal brand through social media. David Royston-Lee David is a business psychologist and an expert in career management for people of all ages. He has a background in business as a CEO and Management Consultant, and also as a Human Resources Director, and latterly as a senior executive coach in leadership working globally with individuals wanting to be the best version of themselves. Dr Sylvana Storey is also a business psychologist and former management consultant, and a highly regarded expert in culture change, leadership and diversity equity and inclusion. A former management consultant and CEO of Global Organizational Integrators, Sylvana is now Global Head of People Experience for Kroll. Rob Feltham is Podcast Editor for the ABP. About the book: The book van be located here: https://www.pearson.com/en-gb/subject-catalog/p/brand-you/P200000010321/9781292725581 The promo code is BRANDYOU20 and expires on 30th March 2024.

Dan Hughes is Senior Director of Research and Development at Talogy, a global talent management consultancy that specialises in selection, development and engagement of talent and whose solutions blend state-of-art psychology and technology. In discussion with Professor Alex Forsythe, Dan describes some of the key findings from Talogy’s extensive research in the leadership space. He highlights in particular: the speed with which employee’s expectations of their leaders changing, especially post-pandemic; the central role of motivation in leadership effectiveness; how leadership is enhanced through addressing core psychological needs; and how the best leaders survive and thrive under pressure and in the face of challenges. Dan is Business Psychologist with extensive experience in leading the creation and implementation of innovative product solutions and technology to help organisations with their talent management goals. He is an HCPC Registered Occupational Psychologist with over 25 years’ experience working in R&D / Product roles in several talent management consultancies, and has developed a range of products, including personality and emotional intelligence questionnaires, SJTs, competency and leadership frameworks, digital work simulations, volume hire processes, a smartphone app to embed learning, cognitive ability tests, interview guide libraries, 360 feedback questionnaires, and job profiling tools. He has worked with clients across a variety of sectors, including the emergency services, public sector, professional services, healthcare, retail and construction. Dan regularly publishes research and thought leadership, for example at conferences such as DOP, ABP, SIOP and CIPD. He is Consultant Editor for the BPS Psychological Testing Centre test review process. Alex Forsythe is Professor of Applied Psychology at the University of Wolverhampton, where she is Dean of the Faculty of Education, Health and Wellbeing. Talogy / Strategic talent management, assessment & development

In a special edition of the ABP podcast series, recorded to mark National Career Development Month November 2023, we hear Dawn Nicholson in conversation with Rob Feltham. Drawing a highly successful career which has spanned business and academia, Dawn has led pioneering initiatives for the Association for Business Psychology which have included building the ABP’s university accreditation programme and developing the ground-breaking Biz Psych cup – both of which are discussed in the podcast. During the discussion Dawn provides an extremely clear overview of the ABP’s approach to development and certification of business psychologists, and highlights the significant benefits that qualified psychologists can offer to organisations, particularly once they learn to adapt their knowledge and data-analytical skills to the practical issues facing business. Dawn also points out similarities and differences between the ABP and British Psychological Society certification processes, which are in some ways complementary. Other topics covered include intergenerational job sharing and the contribution of flexible employment practices to business success. Dawn worked for almost 28 years in internal Human Resources (HR) roles and as an advisor to HR, in professional and financial services in the City of London. She spent 3 years as a Partner in PwC's HR Consulting business, working with clients on their people-related issues and on PwC's client diversity offering. Prior to PwC, Dawn was Managing Director, Deputy Head of Human Resources for Europe, The Middle East and Africa, for the global investment bank, Morgan Stanley, where she worked for 16 years. Dawn was responsible for areas including reward, benefits, diversity, employee engagement, learning and development and recruiting. During that time, she also worked closely with internal employee diversity networks. Before joining Morgan Stanley, Dawn spent 9 years at Arthur Andersen advising clients on employee-related tax and HR issues. Dawn retired from PwC in June 2013 and returned to academia to pursue her primary passion - understanding and improving group decision-making processes. She was awarded her PhD in group decision-making in the School of Psychology at Kent in 2019 and now lectures in Business and Organisational Psychology at Kent, where she is currently the Programme Director for the MSc Organisational and Business Psychology. Dawn is Vice Chair and Head of University Accreditation for the ABP. Rob Feltham is Podcast Editor of The ABP.

In a special edition of the ABP podcast series, recorded during Black History Month 2023, we hear Joy Maitland in conversation with Dawn Nicholson. The discussion delves deep into the heart of inclusivity, unravelling the immense potential that lies within embracing diversity and exploring the boundless strength that diverse perspectives bring to the table. Diversity isn’t just a buzzword. It is the secret sauce to innovation and understanding. Drawing from a wealth of psychological expertise and practical insights gained from real-life experiences, Joy shares examples of how embracing diversity of various forms can turn the mundane into the extraordinary. Other topics covered include organisational culture, psychological safety, and Black History Month itself which this year incorporates the theme of ‘saluting our sisters’. Joy is a multi-award-winning Business Psychologist, Organisational Development Consultant and Executive Coach, and the author of ‘From Alpha to Zen: Leadership for a Brave New World.’ With extensive experience in senior-level corporate management, Joy holds fellowships with the Institute of Directors, the Institute of Leadership, and the Chartered Management Institute. Throughout her career, Joy has worked with renowned global brands such as Vodafone, 3M, Sony, RBS, and Credit Lyonnais. In 2005, she launched Inemmo Leadership Development Solutions. This venture followed her role as Group Director Operations at Taylor Nelson Sofres, a prominent FTSE 250 firm. Joy also currently holds the position of Non-Executive Director and Vice Chair at the Plane Saver Credit Union. She has served as a Trustee Board Member of The Institute of Leadership and later as an Independent Director on their Nominations and Succession Committee. Additionally, she has contributed her expertise as a board director at the Amos Bursary and as Vice Chair of the Ekaya Housing Association. Dr Dawn Nicholson is Senior Lecturer (Associate Professor), Business & Organisational Psychology at University of Kent, and a Board Member of the ABP.

Rob Briner is an inspirational thought leader in the field of evidence based practice in management and HR. In a wide ranging discussion with Rob Feltham he highlights the dangers of business psychologists and other practitioners becoming submersed in “activity” without considering sufficiently how their work addresses the client organization’s overall goals and needs. He also highlights the potential for business psychologists to deploy their skills to greater effect in the businesses they serve, and the need for better training of psychologists in this regard. Rob is Professor of Organizational Psychology at Queen Mary, University of London and was co-founder and Scientific Director of the Center for Evidence-Based Management (www.cebma.org). His research has focused on topics including well-being, emotions, stress, ethnicity, the psychological contract, absence from work, motivation, work-nonwork and everyday work behaviour. He has written for and presented to practitioners on many aspects of HR and organizational psychology and is now involved in various initiatives aimed at developing and promoting evidence-based practice, work for which he has received several prestigious awards. He is regularly invited as a keynote to international conferences and consults and delivers workshops to a range of public, private and third sector organizations. Rob Feltham is Podcast Editor of The ABP.

Rich is the founder of Mindset Practice and author of an evidence-based suite of applied humanistic psychology solutions, including innovative psychometrics, that enable people to perform more consistently from a mindset of Growth than Survival. In discussion with Alex Forsythe, Rich describes how he has drawn on psychological models from areas such as transactional analysis, growth mindset theory and emotional intelligence to develop a powerful blended approach. He illustrates the approach with fascinating examples from both his consulting work and his personal life. Rich is an award-winning mindset and applied-emotional intelligence expert. His work with STEM talent won the 2014 Civil Service Skills Award and most recently Mindset Practice won the 2022 Association of Business Psychology's Excellence in Innovation Award. Rich’s 20 years plus experience as a Chartered Occupational Psychologist spans roles in external consultancy (e.g., JCA, Aon Water for Fish), internal consultancy (e.g. Shell) and specialist research (e.g. whilst working for the UK MoD's defence research organisation DERA (now Dstl). http://www.linkedin.com/in/richcook-mindsetpractice Alex Forsythe is Professor of Applied Psychology at the University of Wolverhampton.

Sunaina Sinha Haldea began life from humble beginnings, playing on the streets of India and Vietnam as a child - yet went on to found leading global placement agent and secondaries advisory firm Cebile Capital in 2011, which was subsequently acquired by Raymond James, a Fortune-500 financial services firm, where she now works as Global Head of Private Capital Advisory. Having been Stanford and Harvard educated, and working in her early career in Silicon Valley, Sunaina has always thrived in a very male-dominated industry, and has devoted much of her career to mentoring others in the industry, particularly women and minorities. In an engaging discussion with Alex Forsythe, Sunaina describes how she applies psychological principles to work. She places mindfulness and meditation at the core of her practice and attributes a solid portion of her success to her positive mental health practices. And she speaks passionately about driving a healthy, proactive business culture, partly through measurement and assessment. Sunaina has regular speaking slots on CNBC and the BBC, is also a stand-in Dragon for Dragon’s Den in the UK. Alex Forsythe is Professor of Applied Psychology at the University of Wolverhampton.

The rapidly increasing age profile of the UK’s workforce creates both strategic and psychological challenges for employers, for individuals, and for society as a whole. Lyndsey Simpson works across a wide range of industries and sectors to help employers revamp their recruitment and employment practices with regard to older workers. In this episode, Lyndsey is interviewed by Lucy Standing who, as a co-founder of Brave Starts, is herself involved in providing research-backed insights and programmes to support late career professionals. Areas covered in the discussion include the post-war retirement construct, which is broken; evidence that the recruitment market discriminates massively against older workers, whose potential is completely underestimated; and the prevalence of attitudes and employment practices which are not conducive to sustaining careers into older life. Recognising a gap in the market for a brand that answers the call of the ‘bet-your-ass-I-can’ over-50s, Lyndsey Simpson set up 55/Redefined to fly the flag for those who may be getting older but have no intention of slowing down. Previously, Lyndsey was CEO of HR & Recruitment Outsourcer, The Curve Group, before exiting her investment in 2020 and her early career was in Financial Services. Lyndsey also co-owns Copper House Bar & Brasserie and is recognised in the ‘UK’s Top 35 Businesswomen’ by Management Today and The Sunday Times and the ‘UK’s 50 Most Inspirational Female Entrepreneurs’.

Dr Jolyon (Jo) Maddocks has played an influential role in the development of psychometrically based approaches to the assessment and development of emotional intelligence. In conversation here with Rob Feltham, he provides a fascinating account of how the emotional intelligence concept originally captured the imagination of business leaders and rapidly became an integral part of business thinking. He discusses the part that he and his colleagues have played in taking assessment of emotional intelligence in fresh directions, with the focus on EI as being “a thing that you do” which is thus learnable and developable. Jo also talks about derailment, and the combined power of EI and personality assessment in understanding and predicting work behaviour and performance. Jo is Chief Psychologist for Developmental Products at Talogy. Prior to this Jo was co-founder of JCA occupational psychologists that he helped to grow into a thriving business over a 25-year period prior to its acquisition by Talogy in 2018. Over a 30-year career Jo has authored several widely used psychometric products and self-development programmes which have helped thousands of people develop their self-esteem, enhance their relationships and improve their performance at work. As a thought leader and experienced practitioner Jo has consulted with global organisations and government institutions. In 2018 he published the second edition of Emotional Intelligence at work: How to make change stick, and in 2019 completed his professional doctorate on an attitude-based model of Emotional Intelligence. Rob Feltham is Podcast Editor of The ABP.

In discussion with Rob Feltham, Stewart shares his innovative approach to personality assessment, and in particular how he has worked to overcome reductionism and evaluative bias. Topics covered include: neurodivergence as a continuum; personality as a lens through which to understand the impacts of the ‘enforced experiment’ of remote working during the pandemic and beyond; and effective leadership in the remote environment which appears to draw on some different personality characteristics to those of the traditional leader. Dr Stewart Desson is the founder and CEO of international learning and development company, Lumina Learning. His focus is to ‘transform organisations through transforming their people’. Stewart has developed a wide range of learning resources and web-based psychometrics, including the renowned personality tool Lumina Spark. Through Lumina Learning, Stewart supports clients from around the world in the customisation of these learning resources to achieve effective change at the organisational, team and individual level. Stewart is a highly experienced Business Psychologist and Organisational Development consultant. His special areas of expertise include Team effectiveness, Communication, Personal Development, Executive Coaching and Leadership skill development. Those interested in participating in the research study mentioned by Stewart at the end of the podcast are invited to email Lumina Learning at JonathanCannon@luminalearning.com or to reach out to Stewart at linkedin.com/in/stewartdesson

In a wide-ranging discussion with Rob Feltham, Nathalie shares her insights into factors that help make some businesses and brands resilient and sustainable in competitive markets and during challenging times. Topics covered include the Thoughtful Marketing movement, the interaction of values-based consumer choices and purchasing power, and the market dominance of some global brands. Nathalie’s background in human behaviour, web design and the arts offer a unique vantage point from which to examine the complex challenges we face today. Her best-selling book: Webs Of Influence: The Psychology of Online Persuasion has been adopted as the go-to manual by business leaders and universities alike, and her new book, Business Unusual: Values, Uncertainty and the Psychology of Brand Resilience, has been described as “One of the defining business books of our times”. A behavioural science advisor and host of The Hive Podcast, Nathalie helps clients including Google, Accenture, Unilever and Harvard Business Review, to ethically apply behavioural science principles to enhance their business. Rob Feltham is Podcast Editor of The ABP.

This special podcast episode features Sakshi Bansal, recipient of the 2021 ABP Chair’s Award for Excellence in Business Psychology, in recognition of her pioneering work as founder of Project LEAP. In conversation with Alex Forsythe, Sakshi gives a fascinating description of how she took LEAP from small beginnings to an initiative with world-wide impact, something that has been recognised by UNESCO in making her its first Kindness Leader. Sakshi outlines the practical steps she has taken to motivate, train and enable the volunteer community. She also discusses Kindness as a concept and, more generally, highlights the need for business psychology to take a strategic, technology-driven and multi-disciplinary approach. Sakshi has received the 2022 Diana Award, the most prestigious accolade a young person can receive for their social action or humanitarian work. She works as a Consultant at Saville Assessment and, among a wide range of voluntary roles and responsibilities, is President of the Sustainable Development Goals (SDG) Council for Women’s Chamber of Commerce and Industry. Alex Forsythe is Professor of Applied Psychology at the University of Wolverhampton, and Chair of the ABP.