The Retail Insider Podcast Network

Craig interviews Stephen Bailey, Chief Marketing Officer of iconic Vancouver-based footwear brand John Fluevog. They discuss the evolution and unique positioning of John Fluevog Shoes within the footwear industry. Bailey reflects on his 20 years with the Vancouver-based company, emphasizing its dedication to creating “unique soles for unique souls.” He describes how the brand’s independent spirit and medium size allows for a personalized connection with customers, which is central to its retail strategy. Bailey also discusses Fluevog’s choice to manage its retail distribution through 24 stores globally, after a shift away from wholesale due to the desire to control brand presentation. They discussion shifts to the significant impact of the pandemic on retail strategies, where John Fluevog Shoes quickly adapted to changing consumer behaviours and increased its focus on direct-to-consumer sales. This shift included enhancing the online shopping experience and integrating store-based fulfillment to maintain inventory efficiency and customer engagement. Bailey points out the importance of in-store experience in creating lasting customer relationships, sharing anecdotes that demonstrate the brand’s commitment to exceptional service and community building among “Fluevogers.” They then discuss John Fluevog’s approach to collaborations and innovations in the footwear industry. Bailey highlights partnerships with iconic designers and how these collaborations reflect the brand’s authentic approach to fashion. Looking to the future, he speculates on the trends including customization and on-demand footwear, suggesting that John Fluevog Shoes is well-positioned to adapt to these evolving industry dynamics due to its agile business model and commitment to unique, high-quality designs. Episode Sponsor: SalesforceSalesforceFeatured During this Episode: Stephen BaileyJohn Fluevog This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: www.linkedin.com/in/CraigPattersonToronto Follow Retail Insider: www.linkedin.com/company/Retail-Insiderhttps://www.facebook.com/RetailInsider/Listen & Subscribe: Apple Podcasts Spotify Overcast Stitcher Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Sarah Power, Founder of INLAND, discuss the journey of the INLAND platform that has helped shape the landscape of Canadian fashion by showcasing over 500 designers since its inception in 2014. This year marks the 10th anniversary, and the celebration is set to take place at the CF Toronto Eaton Centre. Power discusses INLAND's commitment to providing emerging designers with a public platform that transcends traditional online retail, enhancing their visibility and engagement with the community. Patterson and Power discuss the upcoming event, noting that it will occupy the former Williams Sonoma space on the third level of the mall next to Sephora, an area known for its upscale retail environment. They discuss the strategic partnership with the Creative School of Fashion at Toronto Metropolitan University, allowing recent graduates to display their work alongside seasoned designers. The event promises a diverse range of products, from upcycled fashion to luxury footwear, highlighting the innovative and sustainable practices that define modern Canadian fashion. They also discuss how INLAND not only showcases products but also fosters direct consumer engagement in a physical retail setting. This interaction is crucial for designers to receive feedback and evolve their offerings. With the high foot traffic expected at the CF Toronto Eaton Centre, this year's event is poised to introduce a broad audience to unique, high-quality fashion items that might otherwise remain under the radar. Interviewed this episode: Sarah PowerINLAND This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: LinkedIn: www.linkedin.com/in/CraigPattersonToronto Instagram: @craig_patterson_toronto Twitter: @RI_EIC Follow Retail Insider: LinkedIn: www.linkedin.com/company/Retail-Insider Facebook: https://www.facebook.com/RetailInsider/ Twitter: @RetailInsider_ Instagram: @Retail_Insider_Canada Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Adam X., Founder and Creative Director at Adam X Atelier, discuss the foundation and philosophy behind his designs, highlighting his multicultural background and his passion for art and fashion. Adam’s journey began with foundational courses at George Brown College and styling at Ryerson University, leading him to discover the communicative power of fashion. Adam discusses his approach to designing garments that enhance the wearer’s beauty through meticulous draping, tailoring, and attention to detail, using various materials and inspirations ranging from movies to nature. Adam discussed his creative process, from the emotional drive behind his collections to the meticulous steps of bringing a concept to life. He recounts a personal story that inspired the “Some Beings” collection, demonstrating how emotional narratives and experiences shape his work. The discussion transitions into Adam’s focus on womenswear, his experiences with retail and direct-to-consumer engagement, and the expansion of his brand into U.S. markets. Adam highlights the importance of reaching customers across all platforms and the ongoing effort to introduce ready-to-wear collections. The interview concludes with reflections on the challenges and opportunities within the Canadian fashion industry, the importance of collaboration among designers, boutiques, and other industry participants, and advice for emerging designers. Adam emphasizes the transformative power of fashion, its ability to communicate, and the need for a supportive community and infrastructure to nurture Canadian talent. Interviewed this episode: Adam XAdam X Atelier This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: LinkedIn: www.linkedin.com/in/CraigPattersonToronto Instagram: @craig_patterson_toronto Twitter: @RI_EIC Follow Retail Insider: LinkedIn: www.linkedin.com/company/Retail-Insider Facebook: https://www.facebook.com/RetailInsider/ Twitter: @RetailInsider_ Instagram: @Retail_Insider_Canada Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Lee discuss the relocation of Harry Rosen’s flagship store from 82 Bloor Street West to 153 Cumberland Street in Toronto’s upscale Yorkville neighborhood. This move from its long-standing Bloor Street location represents a major development in the city’s retail scene. The store’s design features will include a three-floor layout and expanded back-of-house operations, which are part of Harry Rosen’s evolving retail strategy. The relocation is seen as a transformative moment for Yorkville, further establishing it as a luxury retail hub. They also touch upon the broader implications of this move for Yorkville and Bloor Street’s retail dynamics. The conversation highlights the influx of luxury brands into the area, including new and expanding stores like Bulgari and Lululemon, and the role these developments play in attracting more foot traffic and elevating the shopping experience. The historical context of Harry Rosen’s establishment and its founder’s legacy in Canadian menswear is explored in the conversation. From its origins in 1955 to the passing of its founder in 2023, Harry Rosen has been instrumental in shaping men’s fashion in Canada. The discussion concludes with reflections on the store’s past locations and the evolution of Toronto’s retail environment over the decades. Episode Sponsor: SAJOSAJO Discussed in this Episode: Harry Rosen to Relocate Bloor Street Flagship to New Cumberland Street Premises in Toronto Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: www.linkedin.com/in/CraigPattersonTorontoFollow Retail Insider: www.linkedin.com/company/Retail-Insiderhttps://www.facebook.com/RetailInsider/Listen & Subscribe: Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Josh Katz, Assistant Vice President of Leasing at RioCan Real Estate Investment Trust, discuss Katz’s extensive career in commercial real estate, starting with his entry into the industry right before the 2008 financial crisis. Katz highlights the resilience of certain retail categories and the innovative approaches taken by RioCan to navigate these challenging times, including the development of The Well in Toronto. This mixed-use project is a transformation of urban retail, offering a blend of necessity-based and unique retail experiences, including a significant focus on fitness and food tenants. Katz also discusses RioCan’s strategies for future developments and leasing trends, including the move towards mixed-use projects and the importance of creating engaging retail environments that cater to community needs. The conversation touches on specific projects including 11 Yorkville Avenue, where Sweat and Tonic will be a tenant. They also discuss South Edmonton Common and the introduction of Chick-fil-A to the Edmonton market, showcasing RioCan’s proactive approach to reimagining retail spaces and enhancing consumer experiences. The interview concludes with a look at the broader implications of these strategies for the retail and commercial real estate industries. Interviewed this episode: Josh KatzRioCan Real Estate Investment Trust This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: www.linkedin.com/in/CraigPattersonToronto Follow Retail Insider: www.linkedin.com/company/Retail-Insiderhttps://www.facebook.com/RetailInsider/ Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig interviews Christina Morrow, Founder at Vancouver-based Wicked Rose, about Morrow’s journey of creating a groundbreaking women’s martial arts activewear brand. Morrow shares her personal motivation, driven by the lack of suitable clothing options for women in martial arts, which led her to develop a brand that combines high quality, performance-oriented apparel with size inclusivity up to 5XL. Morrow’s six-year experience in Muay Thai, and her dissatisfaction with existing offerings, inspired her to research and eventually create a line of activewear that caters specifically to women’s needs in martial arts. Morrow discusses the unique design challenges and solutions Wicked Rose offers, like the introduction of non-see-through spats with high waistbands to ensure comfort and functionality during intense training sessions. Morrow’s approach involved meticulous product development, including gathering feedback from the martial arts community and incorporating innovative design elements to address common issues faced by women in martial arts. Her collaboration with a tattoo artist friend brings a unique aesthetic to the brand, making it stand out in a market saturated with generic designs. The conversation concludes with Morrow’s future ambitions for Wicked Rose, including its upcoming Kickstarter campaign aimed at broadening the brand’s reach and introducing sustainable practices in activewear production. They touch upon the potential expansion into retail and the vision of establishing Wicked Rose as a globally recognized activewear brand founded on principles of empowerment, innovation, and inclusivity. Interviewed this episode: Christina MorrowWicked RoseKickstarter Campaign Link This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: LinkedIn: www.linkedin.com/in/CraigPattersonToronto Instagram: @craig_patterson_toronto Twitter: @RI_EIC Follow Retail Insider: LinkedIn: www.linkedin.com/company/Retail-Insider Facebook: https://www.facebook.com/RetailInsider/ Twitter: @RetailInsider_ Instagram: @Retail_Insider_Canada Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig Patterson and Bernard Leblanc, President and Chief Executive Officer at La Maison Simons, discuss the opening of Simons’ new store in Halifax, marking the Quebec City-based retailer’s first venture into the Atlantic provinces. Leblanc shares insights into the $20 million investment and the store’s design, which pays homage to Halifax’s maritime heritage and the Simon family’s roots, with architectural elements inspired by the Bluenose and sails referencing Simons family history. The store expansion reflects Simon’s ambition to bring its brand coast to coast, offering a unique shopping experience that blends local heritage with the retailer’s distinguished architectural style. The conversation shifts to the rationale behind selecting Halifax for Simon’s 17th store. Leblanc highlights Halifax’s status as a dynamic and rapidly growing city with a diverse clientele, including a significant student population and visitors from neighbouring provinces. The strategic location within a major shopping centre aims to cater to the broader Atlantic region, further cementing Simon’s presence in the Canadian retail landscape. Patterson and Leblanc finally delve into Simon’s broader retail strategy, discussing the significant portion of sales now coming from e-commerce, while also acknowledging the strong return to physical store shopping post-pandemic. Leblanc emphasizes a unified commerce approach, prioritizing seamless customer experiences across all platforms. The discussion concludes with future prospects for expansion and the potential for more Simon’s stores in major Canadian cities, underlining the company’s patient yet ambitious growth strategy and its commitment to serving diverse customer needs across the country. Episode Sponsor: SalesforceSalesforceFeatured During this Episode: Bernard LeblancLa Maison Simons This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: LinkedIn: www.linkedin.com/in/CraigPattersonToronto Instagram: @craig_patterson_toronto Twitter: @RI_EIC Follow Retail Insider: LinkedIn: www.linkedin.com/company/Retail-Insider Facebook: https://www.facebook.com/RetailInsider/ Twitter: @RetailInsider_ Instagram: @Retail_Insider_Canada Listen & Subscribe: Apple Podcasts Spotify Overcast Stitcher Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Lee discuss the recent announcement of closures of two long-standing establishments in Yorkville, Toronto – Pusatiri’s grocery and Flo’s Diner. Pusatiri’s, known for its upscale grocery offerings, is closing due to a strategic decision by the owners, with plans for the space potentially converting into a restaurant. The closure of Flo’s Diner, a beloved local eatery, follows a landlord dispute, leaving its future uncertain. These closures signal significant shifts in the neighborhood, emphasizing the changing dynamics of retail and community spaces in Yorkville. The podcast delves into the broader transformation of the Yorkville area, which includes not only retail changes but also significant luxury residential developments. Craig highlights the influx of super-wealthy residents through new high-end condominium projects, suggesting a continued evolution towards an even more upscale neighborhood. This shift is anticipated to further influence the types of retail and dining establishments that will thrive in Yorkville, potentially attracting more luxury brands and high-end restaurants to cater to the affluent demographic. Finally, Craig and Lee reflect on the mixed reactions from the Yorkville community, ranging from disappointment over the closures to excitement about the neighborhood’s future. They discuss the potential for new opportunities and spaces that could emerge from these changes, emphasizing the importance of maintaining a vibrant, diverse community amidst the luxury developments. The conversation underscores the dynamic nature of urban neighborhoods and the continuous cycle of change, highlighting Yorkville as a case study in balancing growth with community needs. Episode Sponsor: SalesforceSalesforce Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: www.linkedin.com/in/CraigPattersonTorontoFollow Retail Insider: www.linkedin.com/company/Retail-Insiderhttps://www.facebook.com/RetailInsider/Listen & Subscribe: Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Ali Baker, Vice President at Avison Young in Toronto, discuss the dynamic landscape of Canadian retail, focusing on the transformative effects of the pandemic and the shift towards suburban markets. In the conversation, Baker highlights the resurgence of suburban strip plazas and the competitive nature of these markets, driven by the pandemic’s influence on consumer mobility and retail preferences. Quick service restaurants, service retail, and boutique fitness studios are identified as areas of significant activity, indicating a move towards experiential and service-based retail offerings. The discussion also touches on challenges and opportunities in urban retail, emphasizing the importance of traffic generation and a diverse tenant mix for landlords. Looking forward, Baker shares insights on emerging trends and the continued importance of physical retail spaces. Despite the challenges posed by inflation and changing consumer habits, she remains optimistic about the retail sector’s resilience and potential for growth. Baker’s experiences and observations offer a comprehensive overview of the current state and future prospects of Canadian retail, highlighting the industry’s adaptability and the critical role of strategic leasing and market understanding. Episode Sponsor: SalesforceSalesforceFeatured During this Episode: Ali BakerAvison Young This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: LinkedIn: www.linkedin.com/in/CraigPattersonToronto Instagram: @craig_patterson_toronto Twitter: @RI_EIC Follow Retail Insider: LinkedIn: www.linkedin.com/company/Retail-Insider Facebook: https://www.facebook.com/RetailInsider/ Twitter: @RetailInsider_ Instagram: @Retail_Insider_Canada Listen & Subscribe: Apple Podcasts Spotify Overcast Stitcher Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Lee discuss the latest retail developments on Robson Street, a key shopping area in downtown Vancouver. They highlight significant changes, such as the transformation of the former Victoria’s Secret location into an adidas Concept store and the relocation of Roots due to Arc’teryx taking over its prime spot. This episode delves into the dynamics of retail real estate, showcasing how major brands are reshaping the street’s retail mix. Further, they touch on additional developments, including the opening of a Lush Spa and plans for new entrants like Esprit, signaling a revival of the street’s appeal. The discussion also covers the closure of Club Monaco and its replacement by JD Sports, illustrating the evolving nature of retail spaces and consumer preferences. The conversation provides insights into how these changes contribute to Robson Street’s competitiveness with other shopping destinations. Finally, Craig and Lee speculate on the future of Robson Street in the face of new challenges, such as the opening of Oakridge Park, a major retail development. They ponder the need for Robson Street to upgrade its public realm to maintain attractiveness and competitiveness. Through their dialogue, they underscore the importance of innovation and adaptation in the retail sector, highlighting how Robson Street’s evolution reflects broader trends in urban retail environments. Episode Sponsor: SAJOSAJO Discussed in this Episode: Robson Street in Vancouver in Flux as New Retailers Prepare to Open Stores [Feature] Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: www.linkedin.com/in/CraigPattersonTorontoFollow Retail Insider: www.linkedin.com/company/Retail-Insiderhttps://www.facebook.com/RetailInsider/Listen & Subscribe: Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Eric Sherman, Head of National Operations at First Capital REIT discuss Eric’s extensive experience in the retail real estate industry, highlighting his journey from a summer student to the head of national operations at First Capital REIT. Eric reflects on his start in the industry, emphasizing the lack of awareness about retail real estate opportunities during his university days. He recounts his career progression, mentioning key projects and roles leading to his current position. The conversation shifts to the transformation of Yorkville Village and the strategic decisions behind acquiring properties in high-density, high-income neighbourhoods. Eric elaborates on First Capital REIT’s approach to curating retail mixes in different neighbourhoods, with examples from Yorkville to Liberty Village. He talks about the importance of integrating luxury with personal service and experiences, discussing the impact of global trends on local retail strategies. Finally, Eric shares insights into First Capital REIT’s broader strategy, focusing on grocery-anchored neighborhood shopping centers and the importance of community integration. He emphasizes the role of operations and property management in enhancing retail environments. Discussing recent projects like One Bloor Street East, Eric highlights the challenges and successes in revitalizing retail spaces, showcasing the company’s adaptive strategies in response to changing retail landscapes and consumer expectations. Interviewed this episode: Eric ShermanFirst Capital REIT This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: LinkedIn: www.linkedin.com/in/CraigPattersonToronto Instagram: @craig_patterson_toronto Twitter: @RI_EIC Follow Retail Insider: LinkedIn: www.linkedin.com/company/Retail-Insider Facebook: https://www.facebook.com/RetailInsider/ Twitter: @RetailInsider_ Instagram: @Retail_Insider_Canada Listen & Subscribe: Apple Podcasts Spotify Overcast Stitcher Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Lee discuss CF Sherway Gardens, a Toronto shopping centre that boasts high sales per square foot productivity as new retailers open. The mall is anchored by Hudson’s Bay, Saks Fifth Avenue, and Harry Rosen, and will be welcoming new retailers such as Arcteryx, Ray Ban, and Alo Yoga. The future of Saks Fifth Avenue at the mall is uncertain, with the store having significantly downsized its offerings. Additionally, the mall lacks a direct subway connection and faces competition from Square One in Mississauga, which boasts a luxury offering. Despite these challenges, CF Sherway Gardens is undergoing significant redevelopment. Plans are in place to add residential towers and other uses to the site, reflecting a broader trend of shopping center intensification in Toronto. The future of CF Sherway Gardens remains to be seen, but it is currently a successful mall with ambitious plans for the future. Episode Sponsor: SalesforceSalesforce Discussed in this Episode: Toronto’s CF Sherway Gardens Hits Sales Milestone with Exciting Retail Growth and Future Plans [Interview] Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: www.linkedin.com/in/CraigPattersonTorontoFollow Retail Insider: www.linkedin.com/company/Retail-Insiderhttps://www.facebook.com/RetailInsider/Listen & Subscribe: Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Lee discuss the recent opening of a Loblaws City Market in downtown Vancouver’s historic The Post building, an important addition to the city’s grocery shopping availability. The store occupies a substantial 45,000 square feet on the second floor of the renovated Canada Post building, introducing a vast retail and grocery space to the area. They highlight the store’s layout, including a wide array of departments such as bakery, dairy, deli, and seafood, and its strategic location near prominent city landmarks and office buildings. They delve into the challenges and opportunities presented by the store’s location. Despite its impressive size and variety, the Loblaws City Market faces competition from numerous nearby grocery stores serving the densely populated downtown area. Craig and Lee discuss whether the store’s location—lacking immediate residential towers—might impact its foot traffic, contrasting it with other areas of downtown Vancouver that boast higher residential densities. They speculate on the store’s potential role as a destination for specific products and its appeal to office workers in the vicinity. Further, they discuss the broader implications of the store’s opening for downtown Vancouver’s retail landscape and urban living. They touch on the convenience of living in a downtown area with high grocery store penetration and how the new Loblaws City Market fits into this ecosystem. The conversation covers payment experiences, with a particular focus on the store’s acceptance of payment methods and how this reflects on Loblaws’ customer service. Overall, Craig and Lee provide insights into how the new store contributes to downtown Vancouver’s convenience, retail diversity, and the ongoing evolution of urban grocery shopping. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: www.linkedin.com/in/CraigPattersonTorontoFollow Retail Insider: www.linkedin.com/company/Retail-Insiderhttps://www.facebook.com/RetailInsider/Listen & Subscribe: Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Lee discuss Oakridge Park's transformation into a luxury retail hub, as revealed in their latest podcast. The announcement includes a mix of luxury and upper contemporary brands, such as Christian Louboutin, Miu Miu, Alexander Wang, Maison Margiela, and Versace, marking a significant upscale shift for the shopping center. With about 20% of its retail space dedicated to luxury brands, Oakridge is set to become an exclusive mall attracting wealthy clientele. Craig shares insights from Crystal Burns of Quad Real, emphasizing the strategic positioning of Oakridge Park in Vancouver's retail scene. The podcast delves into the unusual strategy of announcing retailers in batches, a rare occurrence in Canada according to Craig's experience. He compares Oakridge's approach to Royal Mount in Montreal, noting the significance of such announcements in today's retail market. The discussion extends to the introduction of new-to-market brands and the implications for Vancouver's luxury retail landscape, highlighting the city's capacity to support this influx of high-end retailers. Craig and Lee further explore the presence of existing brands in downtown Vancouver and their expansion to Oakridge, including Louis Vuitton, Prada, and others. They ponder the future of luxury retail in Vancouver, considering the potential for market share shifts between downtown and Oakridge. With excitement, Craig anticipates future announcements and the development's impact, drawing parallels with Royal Mount in Montreal. The conversation concludes with optimism for Oakridge Park's contribution to Vancouver's status as a luxury retail destination, eagerly awaiting the project's completion and the arrival of new retailers. Discussed this episode: Oakridge Park in Vancouver Announces First Confirmed Luxury Retail Tenants Ahead of 2025 Grand Opening [Feature] This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: LinkedIn: www.linkedin.com/in/CraigPattersonToronto Instagram: @craig_patterson_toronto Twitter: @RI_EIC Follow Retail Insider: LinkedIn: www.linkedin.com/company/Retail-Insider Facebook: https://www.facebook.com/RetailInsider/ Twitter: @RetailInsider_ Instagram: @Retail_Insider_Canada Listen & Subscribe: Apple Podcasts Spotify Overcast Stitcher Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig, Leo, and David delve into the realm of small and medium-sized businesses in Canada. Leo highlights Interac's focus on authentic support, emphasizing the importance of the small business community in Canada's economic landscape. The discussion unfolds around Interac's initiatives, including the Dollar One Hub, offering tools for goal setting, tax planning, and invoicing, along with a mindfulness and money module to alleviate the stress entrepreneurs often face. David Nagy shares his admiration for Interac's work, acknowledging its broader impact beyond traditional debit transactions. The conversation takes a reflective turn as David emphasizes the challenges entrepreneurs encounter, both personally and professionally. The speakers delve into the mindset of small business owners, the interconnectedness of business and personal life, and the need for simplified tools. Interac's commitment to making the entrepreneurial journey smoother extends beyond payments, with Leo hinting at upcoming ventures in the verification space, supporting diverse communities, and building networks to bridge gaps for entrepreneurs across Canada. The trio concludes with a celebration of the unique spirit of Canadian entrepreneurship and the vital role small businesses play in the nation's economic fabric. Interviewed this episode: Leo BaileyInterac CorpDavid NagyeCommerce Canada Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: LinkedIn: www.linkedin.com/in/CraigPattersonToronto Instagram: @craig_patterson_toronto Twitter: @RI_EIC Follow Retail Insider: LinkedIn: www.linkedin.com/company/Retail-Insider Facebook: https://www.facebook.com/RetailInsider/ Twitter: @RetailInsider_ Instagram: @Retail_Insider_Canada Listen & Subscribe: Apple Podcasts Spotify Overcast Stitcher Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig Patterson and Martin Moriarty, Senior Vice President at Marcus & Millichap, discuss the dynamic nature of Vancouver’s retail market and growth. Moriarty sheds light on the transformation of key areas like the luxury zone along Alberni Street, the vibrancy of Robson Street, and the promising developments around Granville Street. He notes the arrival of high-profile brands like Balenciaga, signalling a robust and diverse retail environment. In their conversation, they touch upon the significant transformations in areas like Oakridge Park and West 4th Avenue in Kitsilano. Moriarty speaks about the comprehensive redevelopment of Oakridge Centre into a mixed-use space, highlighting the expected influx of luxury retailers and the positive impact on the city’s retail landscape. The discussion also covers the evolution of West 4th into a hub for direct-to-consumer and outdoor brands, reflecting the street’s unique identity and its appeal to a millennial demographic. Patterson and Moriarty then discuss the challenges and successes in revitalizing areas like Gastown, noting the recent upturn in retail activity and the potential pedestrianization of Water Street. Martin expresses optimism about the future of Vancouver’s retail sectors, underlining the city’s growing appeal on a global scale and its ability to attract diverse international retailers. The conversation concludes with a positive outlook on Vancouver’s continued growth and its evolving role in the global retail marketplace. Interviewed this episode: Martin MoriartyMarcus & Millichap This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: LinkedIn: www.linkedin.com/in/CraigPattersonToronto Instagram: @craig_patterson_toronto Twitter: @RI_EIC Follow Retail Insider: LinkedIn: www.linkedin.com/company/Retail-Insider Facebook: https://www.facebook.com/RetailInsider/ Twitter: @RetailInsider_ Instagram: @Retail_Insider_Canada Listen & Subscribe: Apple Podcasts Spotify Overcast Stitcher Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Lisa (Phillips) Hutcheson, Managing Partner at J.C. Williams Group, discuss insights gathered in the Ebeltoft Group's newly released Retail Innovations 19 book. They highlight the role of sustainability in modern retail, both as an environmental concern and as a foundational element in business models. From Canadian initiatives like Good Foot Delivery, promoting employment for neuro-diverse communities, to France's Fresh focusing on local, organic produce, they illustrate how sustainability is being integrated in diverse retail formats globally. The conversation then shifts to enhanced consumer experiences, demonstrating the resurgence of physical stores but with a twist. They discuss examples like Suso Skate Co's roller rink pop-ups in shopping centres and Shanghai's Ultraviolet restaurant, which offers a multi-sensory dining experience. These examples underscore the retail sector's innovative approaches to creating memorable, immersive customer experiences. Hutcheson also touches upon the importance of combining online and offline aspects to enhance customer engagement and convenience. Patterson and Hutcheson then delve into the theme of operational efficiency in retail. They discuss examples like Sweet Green's automated salad preparation in Chicago and Just Cuts' streamlined haircutting services in Australia, showing how technological integration is optimizing retail operations. These examples highlight the industry's response to modern challenges, including labor shortages and the demand for quick, efficient service. The discussion concludes with a forward-looking perspective on how these innovations might shape the next 50 years of retail. Interviewed this episode: Lisa (Phillips) HutchesonJ.C. Williams Group This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: LinkedIn: www.linkedin.com/in/CraigPattersonToronto Instagram: @craig_patterson_toronto Twitter: @RI_EIC Follow Retail Insider: LinkedIn: www.linkedin.com/company/Retail-Insider Facebook: https://www.facebook.com/RetailInsider/ Twitter: @RetailInsider_ Instagram: @Retail_Insider_Canada Listen & Subscribe: Apple Podcasts Spotify Overcast Stitcher Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Retail Insider’s Craig Patterson and Ani Nersessian, Founder at VM ID Inc., discuss the role of visual merchandising in the retail sector. Nersessian emphasizes the importance of visual merchandising in creating inviting retail environments and enhancing customer engagement. She highlights the challenges small businesses face in visual merchandising, noting that it often gets neglected due to various operational demands. She advocates for the strategic use of visual elements to optimize retail presentation and elevate customer experiences. Nersessian points out how larger companies set trends, and she discusses the importance of adapting these trends to fit the needs of smaller businesses. She shares her approach to consulting and package design, offering tailored visual merchandising solutions. Nersessian also touches on the psychological aspects of merchandising, such as customer navigation, product grouping, and creating an inviting space layout, which all contribute to the overall shopping experience and potentially increase sales. Nersessian then goes on to talk about the practical aspects of visual merchandising, including the use of planograms, software tools, and the importance of experience over formal education in this field. She addresses the challenges of meeting tight client deadlines, especially during peak retail seasons, and the importance of adaptability in visual merchandising. The conversation concludes with a discussion on measuring the success of visual merchandising efforts, focusing on metrics like unit per transaction, average sales, and customer conversion rates. Ani emphasizes that visual merchandising is not just about aesthetics but is a critical component of the retail engine, driving sales and enhancing brand value. Interviewed this episode: Ani NersessianVM ID Inc. This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: LinkedIn: www.linkedin.com/in/CraigPattersonToronto Instagram: @craig_patterson_toronto Twitter: @RI_EIC Follow Retail Insider: LinkedIn: www.linkedin.com/company/Retail-Insider Facebook: https://www.facebook.com/RetailInsider/ Twitter: @RetailInsider_ Instagram: @Retail_Insider_Canada Listen & Subscribe: Apple Podcasts Spotify Overcast Stitcher Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Lee delve into the most read articles of 2023, providing insights into the retail industry’s notable stories and trends. They begin by discussing Hudson’s Bay Company’s relaunch of Zellers, a major retail development that generated buzz and curiosity. The hosts evaluate the initial success of the relaunch and potential challenges in the future, such as low foot traffic and the popularity of Zellers’ food trucks. The conversation shifts to Nordstrom’s surprising exit from Canada in early 2023, leaving a void in the Canadian retail landscape. Craig and Lee explore the impact on Canadian workers, vendors, and shoppers while reflecting on Nordstrom’s brief yet impactful presence. They also touch on the luxury wing expansion at the Yorkdale Shopping Centre, which is the most productive shopping center in Canada, and highlight other exciting retail developments to watch for in 2024, including Royalmount in Montreal and Oakridge Centre’s transformation into Oakridge Park. The hosts wrap up the episode by discussing Unity Brands’ strategic acquisitions, Furla’s sudden departure from Canada, and the ever-evolving retail landscape. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: www.linkedin.com/in/CraigPattersonTorontoFollow Retail Insider: www.linkedin.com/company/Retail-Insiderhttps://www.facebook.com/RetailInsider/Listen & Subscribe: Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Craig and Casdin Parr, Vice President of Retail Advisory Services at JLL Toronto, discuss Casdin's insights on the state of Canadian retail. The duo delves into the evolving trends and positive momentum the industry is witnessing, emphasizing the collaborative efforts between retailers and landlords. Casdin Parr sheds light on the exciting trajectory over the past 18 to 24 months, noting the shrinking inventory in high streets and shopping centers, showcasing the growth of top-quality brands. Looking ahead to 2024, expectations are set for a wave of exciting store openings, reflecting the collaborative spirit and the flourishing Canadian retail landscape. The interview unfolds with a focus on international brands entering the Canadian market, with Craig inquiring about the factors driving this trend. Casdin Parr attributes it to the stability of the Canadian consumer and the concentrated performance of key markets like Toronto, Vancouver, and Montreal. He anticipates a continuation of this trend, highlighting ongoing partnerships with brands entering the Canadian marketplace in 2023 and promising prospects for 2024 and 2025. The conversation pivots to the preference of retailers for high streets versus shopping centers, with insights into how brands aim to showcase their best brand experience regardless of the location, fostering an opportunity-driven approach in the retail landscape. As the interview progresses, the focus shifts to specific markets like Bloor Yorkville, where Casdin Parr shares the remarkable transformation of the node over the past 18 to 24 months. The excitement surrounding new entrants and upcoming openings reflects the resilience and appeal of this dynamic retail hub. The dialogue extends to Toronto's luxury market, discussing the potential for a third luxury node and the impact of major projects like Royal Mountain Montreal and Oak Ridge Park in Vancouver. The interview concludes with a glimpse into the thriving luxury retail scene in Alberta, emphasizing the unexpected success of luxury stores in West Edmonton Mall and the shifting definition of luxury in the modern retail landscape. Interviewed this episode: Casdin ParrJLL Canada This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig: LinkedIn: www.linkedin.com/in/CraigPattersonToronto Instagram: @craig_patterson_toronto Twitter: @RI_EIC Follow Retail Insider: LinkedIn: www.linkedin.com/company/Retail-Insider Facebook: https://www.facebook.com/RetailInsider/ Twitter: @RetailInsider_ Instagram: @Retail_Insider_Canada Listen & Subscribe: Apple Podcasts Spotify Overcast Stitcher Share your thoughts! Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show! Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/