Revenue Hub

Hi, welcome to another of our Coffee Time Chats Today we focus on converting visitors to your website into booking guests To share their insights, tips and advice, we are joined by Savina Karaivanova of Userguest, one of our Expert Partners We discuss the importance of the hotel website user experience to increase conversions, the need for clear CTAs (Call to Actions), how personalizing offers and tailoring these to specific target markets can drive bookings and the critical need to streamline the booking process to maximize revenue and minimize low periods. Finally, Savina outlines the latest Userguest offer where Hotels can sign up for a free Website Audit Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/WaqnsZNIMFc 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

Hi, welcome to another of our Coffee Time chats. Today we look at how hotels revenue manage tour operator business, or, more accurately, how they don’t revenue manage tour operator business. To bring their views and insights, we are joined by David McGloin, VP Sales for BEONx, one of our Expert Partners In this discussion we consider the challenges of managing Tour Operator business, from negotiating prices, to navigating the current uncertain travel landscape and the need for a more dynamic and organized approach to pricing and forecasting this business segment. Finally, David talks to us about the BEONx Tour Operator module Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/0z4hcd-4G8Q 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

Hi, welcome to another case study discussion. Today we focus on the challenges and rewards of a decision intelligence tool and it’s value to a hotel commercial operation. To bring their views and insights, we are joined by: Firas MoollaHotelIQAmy StevensRocco Forte Hotels Amy takes us through her journey, outlining the initial objectives and goals she was trying to achieve after joining Rocco Forte. We explore how she reached the conclusion a decision intelligence tool was the way to go. We hear what has transpired since introducing the technology and what gains have been made. Finally we look at the value derived and any additional positive, but not originally expected, outcomes Really hope you enjoy the conversation. 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/sitYyI374n0 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

Hi, welcome to another Expert Insights discussion Today we explore how connected marketing & revenue strategies are a powerful ecommerce combination, leveraging the hotels direct channel to drive direct bookings. We dig into how powering up your hotel website and booking engine, aligning marketing efforts with revenue priorities and automating these strategies can truly increase conversion. Finally looking at the value of consumer engagement and personalisation through better matched offerings. To share their insights and bring this topic to life are: Cristina BlajUserguest Expert PartnersSam Weston All of these thoughts and views are supported by 80 Days Hotel Marketing Trends report which highlights 11 key findings and Userguests RevMarketing Certification Course which is focused on higher conversions from your direct channel. Click here to access the free 80 Days Report Click here to enrol for free on the RevMarketing Certification Course Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/mbobXO6xi8Q (To help your viewing the video is broken down into chapters.) 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

Hi, welcome to another Coffee Time Chat Today we focus on the challenges of hotel staffing and the ongoing crisis the industry faces, not only today but, more worryingly the trends for the future. And this is where our guests Bill Scanlon and Lorraine Sileo step in to talk us through the recent Talent Study from Strategic Solution Partners, one of our Expert Partners Strategic Solution Partners started the Talent Trends Study in 2019, since then it has continually highlighted the workforce challenges - many of which still haven’t been addressed effectively by the industry. Fewer people are entering hospitality and more are retiring earlier. For those working in the industry, they want quality of life and flexibility. The labor shortage is felt at all levels but most severely on property. In this discussion we touch on a number of wide ranging topics, whilst focusing in around the foreboding trends, challenges for education institutions and how much responsibility actually lies at the door of the industry itself. Here is a link to access the Talent Trend Study Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/kTFSR3I4c2Y To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

Hi, welcome to another Expert Insights discussion With Euro 2024 not far away, we wanted to look at how this tournament has influenced the hotel Sector in the key host cities and how this tournament compares to other major events such as the Olympics or Pop concerts. But we also wanted to dig a bit deeper and see if the match location, date of the match and the opponents, have influenced demand and pricing. We also explore what the regional hotels could be doing to pick up business which has been displaced due to the tournament. To guide us through the numbers and provide their insights, we are joined again by: Viet Meier of berner+becker, one of our Expert Partners Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/N6XZhC6vqQQ To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

We are delighted to welcome Chatlyn as an Expert Partner Through this “Who Are We” interview you will hear from Nicolas Vorsteher, the founder of Chatlyn, about their solution, geographical focus, typical client profile and the backstory to their formation. We hear his views on how an efficient modern communication approach can positively impact bookings but also emphasises this is one part of the revenue equation – stressing that if your guests are happy they will also spend more with you when on property. Finally, Nicolas outlines a real customer example where the reality was very different to the hotel’s original perception. Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/G5mgwjhL6Ds To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

We follow upon our video from yesterday looking at whether Net Revenue is a challenge to embrace of just another pipedream for hoteliers. In today’s video we are joined again by Vassilis Syropoulos , Founder and CEO of Juyo Analytics, one of our Expert Partners As with our videos last week looking at Total Revenue Management, in this discussion we ask for his thoughts on Net Revenue and some of the points made by Karin, Amrita and Jens insights We ask what his opinion is on the adoption of net revenue across the hotel industry. We discuss the complexities faced when trying to embrace net revenue and we touch on the evolution of the commercial role, where the finance team fits in and the emerging role of chief intelligence officer. NB: Juyo Analytics are one of our Expert Partners Really hope you enjoy the conversation. 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/rct54iL39xk To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

Hi, welcome to another Expert Insights discussion Today we continue our conversation around Revenue Management. Having discussed Total Revenue last week, today we are looking at Net Revenue. In this discussion we ask is Net Revenue easier to achieve than Total Revenue? Do we know what Net Revenue actually means? And do hoteliers have a handle on their direct booking costs? To share their insights and experience, we are joined again by: Karin van RheeJuyo AnalyticsAmrita MakkarJens Egemalm NB: Juyo Analytics are one of our Expert Partners Finally we will hear a little about the journeys both Amrita and Jens have been on as they move towards implementing Total Revenue and Net Revenue. Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/A0WS_5P8cpY To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

Hi, welcome to another Demo Time discussion. Today we explore why hotel guests ask so many questions, the gold standards of hotel guest communications and the challenges hoteliers face in that area. Joining us for this conversation is Shaun Sequeira from HiJiffy, one of our Expert Partners Shaun is the Country Lead for HiJiffy in the UK & Ireland As well as discussing the challenges hoteliers face with guest communications Shaun will also give us a quick demo of how HiJiffy’s AI works in practice and how straightforward the set up is thanks to recent developments. Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/UCmQYJ2v4JQ To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

Today we follow upon our video from yesterday looking at Total Revenue Management In today's video we take a wider perspective - from a Chief Executives viewpoint. We are joined by Vassilis Syropoulos , Founder and CEO of Juyo Analytics, one of our Expert Partners We ask for his thoughts on some of the points made in the recent discussion with Karin, Amrita and Jens We question why department silos are still so prevalent, how hotel contracts and kpis influence the hotel performance focus, and where technology, specifically BI tools, can have an impact on (eventually) achieving total revenue management Really hope you enjoy the conversation. 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/EtPcuPr4Qdc To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

Hi, welcome to another Expert Insights discussion Today we look at Total Revenue Management Yes, that topic that which has been discussed for years and years but still remains a dream for most. In today’s discussion we actually look at the reality of the challenge and why it’s easier to talk about it than to do it. To share their insights and experience, we are joined by: 🗣️ Karin van Rhee of Juyo Analytics 🗣️ Amrita Makkar of Virgin Hotels 🗣️ Jens Egemalm of Pandox NB: Juyo Analytics are one of our Expert Partners We ask is the industry now, crystal clear, about what total revenue management actually means? Using corporate business as an example, our guests outline why it is so challenging and why it isn’t really being done. And finally, how can technology help, or is it a hindrance, to achieving total revenue management. Really hope you enjoy the conversation. 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/fXVF3FhbPlA To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

Hi, welcome to another Expert Insights discussion Today we look at Hotel staffing and the impact an executive opening can have on a property – momentum is a key word here. Joining us for this conversation is Greg Velasquez, Executive Director of Sales at Strategic Solution Partners, one of our Expert Partners We look at the obvious, and often less obvious, risks hotels face with open positions. We explore how an interim solution, like Task Force, can minimise the impact of these risks. Finally we discuss misconceptions and reservations of utilising an interim solution whilst identifying the upsides in terms of guest experience, hotel reputation leading to sustained revenue and profitability. Really hope you enjoy the conversation. 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/rGHpVQcvlks To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

We are delighted to welcome XLR8 RMS as an Expert Partner In this "Who Are We" interview we are joined by Natasha Pereira, Sales Director Through our conversation you will hear more about XLR8 and their solution, looking at the backstory to their formation, geographical focus and typical client profile. We also touch on how XLR8 leverages Artificial Intelligence to empower hoteliers with essential tools to streamline operations. From forecasting and price recommendation to project management and business intelligence for revenue. Finally we hear Natasha's views on what separates XLR8 from other similar solution providers. Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/wSG96om-c2I 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

Hi, welcome to another Demo Time discussion Today we are joined by Julia Schröder, Head of Sales at Hotellistat, one of our Expert Partners First things to say is that this is the audio from a long form video where we examine a major challenge faced by hoteliers, explore some of the less obvious implications of this problem and then look at a potential technology solution. As well as looking at the obvious impacts of the incredible amount of time that is wasted, along with missed revenue opportunities and overlooked cost savings, we also consider the less obvious impacts, for example: Really hope you enjoy the conversation. 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/aLjR7eQV2Xs To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

Hi, welcome to another Expert Insights discussion Today we are joined by 3 guests: Kris Glabinski of Aggregate Intelligence Nicolo (Nick) Rolle of Lybra Marco Kleiner of Atomize NB: Aggregate Intelligence, Lybra and Atomize are all Expert Partners, This is a wide ranging discussion centered around the importance of time, adaptability, and the ability to respond quickly to market changes in the context of pricing strategies for hotels, emphasising the challenges faced by smaller independent properties in managing pricing strategies manually and how automated pricing systems can address these problems. Kris, Nick and Marco also look at the evolving nature of the hotel industry, the challenges faced by traditional revenue managers, and the potential impact of new entrants and changing guest expectations. We touch on the potential benefits of adopting automated pricing systems for revenue management, occupancy optimization, and reducing manual efforts, especially in smaller properties where dedicated resources are limited. Also, the need for continued education, adaptation to technological advancements, and a shift in mindset towards viewing revenue management systems as essential tools for staying competitive in the evolving hotel industry. During the conversation we touch on subjects such as: Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/YMGvJHz3fEU 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

Hi, welcome to another Expert Insights discussion Today we are joined by Deanne Soderberg who is a seasoned HR professional and presently a Human Resource Industry Expert Consultant and Talent Specialist with Strategic Solution Partners one of our Expert Partners, Her 16 years as VP of Human Resources with Hay Creek Hotels involved growing a small start-up hotel company from 4 boutique properties to over 20 while building a company culture and developing Human Resource Strategies Her experiences as HR Director and Trainer with Omni Hotels for over 11 years brings background in luxury city hotels across the US and speaks to her employee relations & retention expertise as a hospitality HR Strategist. We thought it would be interesting to draw on her experience and explore the topic of staff retention and tactics to employ to help with the staffing challenges the hotel sector faces During the conversation we touch on subjects such as: Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/Gr9XY3_rukM 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

We are delighted to welcome HiJiffy as an Expert Partner In this "Who Are We" interview we are joined by Tiago Araújo, CEO & Co-founder Through our conversation you will hear more about HiJiffy and it's solution, touching on the backstory to their formation. We also touch on how HiJiffy, AI assistants and chatbots in general are developing, how hotelier perceptions change once they start using their solutions and what separates HiJiffy from other similar solution providers. Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/pQfaNn2onSs 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

Hi, welcome to another expert insight discussions. Today we are joined by Estella Hale, Chief Commercial Officer at HotelIQ, one of our Expert Partners, and Robert Marusi, Chief Commercial Officer at Turtle Bay Resort. In this conversation our focus is on the hotel commercial teams, most specifically, revenue and marketing. In particular we are looking at how the roles and responsibilities in these departments are evolving to take advantage of modern technology, or, as in a lot of hotels, maybe not changing at all. The hotel industry is at a pivotal moment, traveller demands are changing and the digital transformation is touching every aspect of hotel operations. Hyperpersonalization and the need for commercial teams to have a 360 view of the customer is paramount. Revenue professionals must start thinking like marketeers and vice versa. The best leaders are already making this transition, as for the others, well, they may just get left behind or become irrelevant. Hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/BBp-a3BBizc 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link

Hi, welcome to another Expert Insights discussion Today we are joined by Connor Vanderholm from Topline, one of our Expert Partners, Following his recent article outlining some of the revenue management practices that could be considered to run a little close to unethical, we felt compelled to hear the words from his own mouth and get a slightly deeper insight Obviously what are, or are not, ethical boundaries is a personal viewpoint, and this conversation is far from preachy, but, in our opinion, it does hold a mirror up to some of the techniques used which might lead to a guest feeling more like a walking ATM, than a welcome visitor. Hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/5Tt04BJhKuE 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn: https://www.linkedin.com/company/revenue-hub Facebook: https://www.facebook.com/revenuehub/ Twitter: https://twitter.com/revenue_hub YouTube: Subscribe Link