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The Art of the Pivot

Business & Economics Podcasts

The Art of the Pivot brings you an executive perspective on the trends, challenges and triumphs experienced by today’s most transformative business leaders. Our conversations will take listeners into the mind of decision-makers at their most critical - or shall we say, pivotal - moments. Subscribe today and learn business transformation lessons you won’t hear anywhere else. Learn more about Signavio here: https://bit.ly/2IMD7Am

The Art of the Pivot brings you an executive perspective on the trends, challenges and triumphs experienced by today’s most transformative business leaders. Our conversations will take listeners into the mind of decision-makers at their most critical - or shall we say, pivotal - moments. Subscribe today and learn business transformation lessons you won’t hear anywhere else. Learn more about Signavio here: https://bit.ly/2IMD7Am

Location:

United States

Description:

The Art of the Pivot brings you an executive perspective on the trends, challenges and triumphs experienced by today’s most transformative business leaders. Our conversations will take listeners into the mind of decision-makers at their most critical - or shall we say, pivotal - moments. Subscribe today and learn business transformation lessons you won’t hear anywhere else. Learn more about Signavio here: https://bit.ly/2IMD7Am

Language:

English

Contact:

2077982949


Episodes

The Future of Smart Home Security with Brinks Home Security

7/23/2021
“Go and fail and start again, and go until you get it right!” William Niles, CEO of Brinks Home Security, is an executive who understands that transformation is no waiting game. Since becoming CEO in March 2020, he has already launched a complete organizational overhaul built around the three pillars of people, technology and brand strategy. While some may argue that such comprehensive change would be impossible during the midst of a global pandemic, Niles saw it as mission critical....

Duration:00:21:12

Leading & Executing Remote Access to Work with LogMeIn

6/29/2021
“What was the mindset of leadership? Were they ready to trust their employees working remotely? Or was it a brand new thing, where they had to overcome the myths that existed around remote work for many years?” As CEO of LogMeIn, one of the world leaders in remote work solutions, Bill Wagner has a front row seat to the monumental changes brought on by COVID-19. What lessons did he learn while steering an organization experiencing a 400% surge in its software’s usage? What factors made some...

Duration:00:21:12

Customer Focused Delivery with SADA

6/14/2021
“We spend an insane amount of time on developing an exceptional culture… People over profit. Impact over EBITDA… We talk about that in the boardroom much before the dollars and cents.” Dana Berg is the Chief Operating Officer at SADA, a cloud services provider with an outstanding track record of 25+ million migrated users. But Dana doesn’t just oversee the business transformations of SADA’s customer base. SADA made a “bold existential flex” of its own in 2019, shifting gears to focus purely...

Duration:00:21:25

Running an Intelligent Enterprise with SAP

5/27/2021
“Across your corporate existence, you will always face either externally introduced or internally necessary pivotal moments in which you need to decide, ‘Am I playing defense or am I playing offense?’ I think history has proven, in our industry at least, if you go into the offense you can actually translate a crisis into an opportunity.” The small town of Walldorf in Germany isn’t just known for some of the world’s best white asparagus — it’s also home to SAP, the 30-billion dollar business...

Duration:00:25:32

Reimagining and Reinventing the Financial Institution with Connect First

5/17/2021
“I think there's a different kind of relationship potential that a lot of people are longing for, that is quite frankly being neglected in a world where digital's become everything.” Wellington Holbrook is the Chief Operating Officer for Canada’s Connect First Credit Union — and he wants you to know he’s not like other bankers. Formed by a merger of four large credit unions in Alberta, Connect First is working hard to answer the question, “What does a credit union look like for the 2020s?”...

Duration:00:19:38

Strengthening a Customer-First Mindset with Zulily

4/26/2021
“Storytelling is maybe one of the most critical things you can do both in a business and outside of a business … I think civilization is probably built off the back of storytelling so it's no different from a business to the earliest cave drawings.” Kiran Akkineni is the Chief Marketing Officer at Zulily, one of the most successful of the ‘flash sales’ businesses founded in the early 2010s, with a mandate to provide a customer experience that is entertaining as well as convenient. Join...

Duration:00:23:01

Reducing Friction in a Global Pandemic with Hubspot

4/8/2021
“A lot of companies say, ‘Hey, one of the core initiatives for this year is being customer focused.’ Then what happens next year? What happens the year after that?” Yamini Rangan is HubSpot’s Chief Customer Officer, bringing together marketing, sales, customer success and the operations behind them to deliver delightful experiences for customers. Join Yamini to discover how values can be a competitive differentiator, why seeking to understand is better than seeking to be understood, the...

Duration:00:23:02

Growing While Transforming Business at Scale with Hootsuite

3/24/2021
“Think about social media relative to where e-commerce was 20 years ago ... My best advice is if you're not thinking about this, think about it more.” Social media management platform Hootsuite has over 18 million customers, but that’s not enough for Chief Technology Officer Ryan Donovan. He’s looking to help businesses scale up their social media, to help hundreds if not thousands (or tens of thousands) of employees keep collaborating on social selling and brand advocacy without tripping...

Duration:00:20:27

Leading Transformation with Smart, Sustainable Buildings with Johnson Controls

3/9/2021
“Anyone building a building now has to be thinking ahead on how that building can respond to a variety of situations instantaneously so they don't get caught flat-footed.” We’re all familiar with smartphones — but what about smart buildings? Think of a dynamic space that reacts to what its occupants need, from air filtration to automatic elevators to recognizing people when they walk through the front door. Phil Clement, Global Chief Marketing Officer for Johnson Controls International...

Duration:00:20:34

Prioritizing Objectives During a Global Pandemic with Groupon

2/12/2021
“The impact that leaders can have in this period of time is extraordinarily important [to] building that positive energy with the employee, so that he or she builds energy from their employment.” CEO is a tough job as it is. But try stepping up right in the middle of a global pandemic. That’s the challenge that confronted Aaron Cooper, who’s still serving as interim CEO of Groupon. Discover Aaron’s single priority when he took over, as well as how organizations can prioritize future...

Duration:00:20:17

Challenges & Opportunities Behind Transformation, Innovation and Customer Experience with SAP

1/26/2021
“If you know that your customers have the power of choice every year, that drives change in how you sell to your customer. The most important part of SaaS is service.” Over the last year, Stephanie Nashawaty, Chief Customer Innovation Officer, North America at SAP, has seen dozens of businesses accelerate innovation, to the point where business model changes that used to take years, now take weeks (and in one case, literally overnight). Now, a lot of these changes are here to stay, and the...

Duration:00:22:48

Adopting a Digital Mindset & Managing Crisis-Driven Innovation with Siemens

1/6/2021
“Complexity is not going to go away. But if you can harness complexity and use it as a competitive advantage, think about what you could accomplish.” Tony Hemmelgarn, President & CEO of Siemens Digital Industries Software, will guide you through the linkage of the virtual world to the physical through ‘digital twinning’. Discover the importance of digital simulations and feedback loops, why challenging your customers might sometimes be the best way to secure their loyalty, and why exactly...

Duration:00:23:30

Executing & Optimizing Acquisitions with WSFS Bank

12/14/2020
“An acquisition is basically taking a thousand wires from one company, finding the right wire in the other one, and making sure they’re all connecting, so when you flip that switch, nothing breaks.” Dominic Canuso, Executive Vice President & Chief Financial Officer at WSFS Bank (it’s pronounced ‘wiss fiss’) safeguards the legacy of one of the ten oldest banks in the United States. Of course, an institution doesn’t last that long without adapting when needed… Join Dominic to discover why...

Duration:00:26:10

Transforming Banking Operations with Regions Bank

10/26/2020
“All these cliches about hey, change is difficult, change is hard. But I am yet to meet a person to whom I can give a million dollar check and that person is going to tell me, “Oh, that’s too much change for me, I’m not going to take that million dollars.” In her role as CIO of Regions Bank, Amala Duggirala is very familiar with the need to respond to changing customer expectations, and her insights on leading technological and organizational transformation are not to be missed. Discover...

Duration:00:21:15

How Intelligent Automation is Transforming Customer Experiences with LexisNexis

10/26/2020
“Augmented intelligence is not only a feel-good kind of a term, but it is also the reality. We are far away from the perfect artificial intelligence.” Let Vinay Mummigatti, Chief Automation Officer at LexisNexis, cut through the noise around automation with a set of basic principles, relevant no matter your industry. These fundamental points include establishing your motivation to change (hint, it’s your customers), how to make sure you are automating a good process and not a bad process,...

Duration:00:18:14

Challenges of Collecting Accurate Data with FortressIQ and Signavio

10/13/2020
“Think about science fiction; they say that any sufficiently-advanced technology should be indistinguishable from magic.” It might not quite be magic, but the new partnership between Signavio and FortressIQ is offering something no-one else can: process discovery without any blind spots. Join Dr. Gero Decker and Pankaj Chowdhry (founders and CEOs of Signavio and FortressIQ respectively) in conversation about the challenges of collecting accurate data on how work is actually done, why...

Duration:00:20:52