The CUInsight Experience

“Stay authentic to your path.” - Jill Nowacki Thank you for tuning in to episode 200 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. My guest on today’s show is Jill Nowacki, President and CEO of Humanidei. As we celebrate our milestone of 200 episodes, Jill and I reflect on 2024 (and her becoming co-host in 2025). We discuss the changing human expectations, pace of change, and transformational change within credit unions in 2024. As we look to the future, we explore the critical role vision plays in strategic planning. During our conversation, Jill discusses how the shifting dynamics of the workforce are increasingly shaped by the need to prioritize human expectations. She talks about the common traits among thriving credit unions and what makes a resilient leadership team. Jill advises listeners to take a moment to celebrate the wins and lessons learned in 2024. As we wrap up the show, Jill talks about becoming the co-host of the podcast, the topics she’s looking forward to discussing, and her dream guest for the podcast. She also talks about her favorite Christmas movie and who she thinks about when she hears the word “success”. With Jill joining next season as co-host, we welcome fresh energy and insightful dialogues, so here's to what lies ahead. Enjoy my latest conversation with Jill Nowacki! Find the full show notes on cuinsight.com. Subscribe on: Apple Podcasts and Spotify Books mentioned on The CUInsight Experience podcast: Book List How to find Jill: Jill Nowacki, President and CEO of Humanidei humanidei.com Jill: LinkedIn Humanidei: LinkedIn | Facebook | Instagram | X

“Our job is to encourage credit unions to reach underserved markets and show them how it can be a huge growth strategy.” - Cathie Mahon Thank you for tuning in to episode 199 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent. My guest on today’s show is Cathie Mahon, President and CEO at Inclusiv. Cathie ​​shares her career journey in credit unions that began over 30 years ago. She is deeply rooted in her passion for organizing and empowering underserved communities. From her early days as an intern during a pivotal time in Los Angeles to her leadership role in New York City’s Office of Financial Empowerment, Cathie has been on a mission to ensure financial inclusion for all. During our conversation, Cathie discusses her experience at the SACCA Congress in Kenya, exploring the global cooperative movement and the significant lessons we can learn from African SACCOs. We discuss the challenges and opportunities within the credit union industry, particularly the role of “hyper-local” credit unions making substantial community impacts. Cathie also mentions the Clean Communities Investment Accelerator and its goal to provide funds to community lenders—helping them lend to clean energy projects in low-income communities. As we wrap up the show, Cathie shares how she balances work and her personal life, some book recommendations, and the best advice she received. Enjoy my conversation with Cathie Mahon! Find the full show notes on cuinsight.com. Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Cathie: Cathie Mahon, President and CEO at Inclusiv inclusiv.org Cathie: LinkedIn Inclusiv: LinkedIn | Facebook | X

“A good leader will create conversation by being honest about what they believe, even if they know people will disagree with it.” - Sekou Bermiss Thank you for tuning in to episode 198 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent. My guest on today’s show is Sekou Bermiss, Associate Professor of Strategy and Entrepreneurship at the Kenan-Flagler Business School on the campus of the University of North Carolina at Chapel Hill. Sekou is also the next keynote speaker for the upcoming CUInsight Mini-Con: Winter Event. He shares some compelling insights about his journey from a chemical engineer to a well-respected strategist and academic. His unique perspective offers listeners a look into the complex challenges and opportunities facing the credit union industry today. During our conversation, we discuss the talent shortage, particularly in IT, with Sekou emphasizing how credit unions can appeal to younger generations who are drawn to social responsibility. Sekou explains the significance of being resilient and adaptable in today’s environment, and talks about the common traits in organizations that do that well. Listen as Sekou explains how credit unions can foster resilience and innovation by creating a culture that encourages experimentation—allowing them to remain relevant and thrive amidst constant change. As we wrap up the show, Sekou talks about trying new things to stay relevant, he lists his current favorite reads and shares his all-time favorite albums. Enjoy our conversation and don’t forget to register for the CUInsight Mini-Con: Winter Event to hear more from Sekou Bermiss! Find the full show notes on cuinsight.com. Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Sekou: Sekou Bermiss, Associate Professor at University of North Carolina at Chapel Hill, Kenan-Flagler Business School kenan-flagler.unc.edu Sekou: LinkedIn | Instagram University of North Carolina at Chapel Hill: LinkedIn | Facebook | Instagram | TikTok | YouTube

“Learn to listen and be a collaborator.” - Renée Sattiewhite Thank you for tuning in to episode 197 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Velera, formerly PSCU/Co-op Solutions, the nation’s premier payments credit union service organization and an integrated financial technology solutions provider. Velera serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. My guest on today's show is Renée Sattiewhite, President and CEO of the African-American Credit Union Coalition (AACUC). This conversation is held on-site at SACCA Congress in Kenya, surrounded by an influential group of 32 individuals from the U.S. credit union system. Renée shares what inspired her to bring this diverse group to Kenya, stemming from her experiences at previous congresses and her passion for fostering connections and future growth. During our conversation, Renée talks about the unique insights gained from international perspectives. She shares the vast value of learning from different cultures to improve our practices for the communities we serve. We discuss how ACCOSCA’s commitment to inclusivity is evident through their efforts. Renée discusses strategies for developing a pipeline of diverse leaders and the significance of mentorship in nurturing the next generation. Listen as we explore the joys of international collaboration, the power of community, and the challenges we face as an industry, which also serve as opportunities for growth and lasting change. As we wrap up the show, Renée shares who she thinks of when she hears the word, success. She shares book recommendations and provides advice to all listeners. Enjoy my conversation with Renée Sattiewhite! Find the full show notes on cuinsight.com. Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Renée: Renée Sattiewhite, President & CEO at AACUC aacuc.org Renée: LinkedIn AACUC: LinkedIn | Facebook | Instagram | X | YouTube

“The biggest thing credit unions need is grit.” - Samantha Beeler Thank you for tuning in to episode 196 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Velera, formerly PSCU/Co-op Solutions, the nation’s premier payments credit union service organization and an integrated financial technology solutions provider. Velera serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. My guest on today's show is Samantha Beeler, President of LSCU & Affiliates. Samantha shares the career journey that led her to credit unions and her current role. We discuss the challenges credit unions face while also exploring exciting new ventures and expansion opportunities. Samantha admires the grit and resilience of the credit union industry and how we unite to move our industry forward. During our conversation, Samantha shares the lasting impact mentors have had on her career and advises those working towards a leadership role. She expresses the value in fostering a culture of openness where where everyone feels valued and heard. When it comes to feedback, the LSCU & Affiliates team shares common language to create a fast to fail, quick to learn culture. Listen as we discuss ways to drive our industry forward through collaboration, innovation, and inspiration. As we wrap up the show, listen as Samantha shares how she finds harmony in balancing work and family life, some audio book recommendations, and who her favorite superhero is. Enjoy my conversation with Samantha Beeler! Find the full show notes on cuinsight.com. Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Samantha: Samantha Beeler, President of LSCU & Affiliates lscu.coop Samantha: LinkedIn LSCU: LinkedIn | Facebook | YouTube | X

“At the heart of every digital transformation is cultural transformation.” - Michael Crowl Thank you for tuning in to episode 195 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Velera, formerly PSCU/Co-op Solutions, the nation’s premier payments credit union service organization and an integrated financial technology solutions provider. Velera serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. My guest on today's show is Michael Crowl, President & CEO of University Federal Credit Union (UFCU). Michael shares his career journey that led him to credit unions and his current role. He shares the value of curiosity and reflects on pivotal experiences that shaped his leadership style. The team at UFCU understands human-centered design in digital transformation and innovates to be compelling, maintain authenticity, and engage members effectively. During our conversation, Michael shares insights into the evolving financial landscape and emphasizes the need to be compelling and not just relevant in today's fast-paced world. He discusses the importance of transforming technology and culture to maintain authenticity and member engagement. Michael shares the lasting impact mentors have had on his career and advises those working towards a leadership role. Listen as we discuss the value in cultural and digital transformation, the power of curiosity, and authentic leadership that prioritizes others. As we wrap up the show, listen as Michael talks about a new chapter in his life as empty nesters, energy management, and a book he recommends to everyone. Find the full show notes on cuinsight.com. Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Michael: Michael Crowl, President & CEO of UFCU ufcu.org Michael: LinkedIn UFCU: LinkedIn | Instagram | Facebook | X | Youtube