The CX Iconoclast
Business & Economics Podcasts
If you’re exhausted by traditional approaches to CX, impatient with the stunning lack of progress in the field, and done re-hashing the “best practices” that don’t change anything, you’ve found your podcast. Here’s what we know: Companies gain competitive advantage through exceptional customer experience, and customer insights are the best decision-making tool there is. But traditional CX approaches have run their course and it’s time for the next revolution in CX. Tune in every two weeks as Richard Owen, co-founder of OCX Cognition, hosts conversations and interviews with business leaders, academics, and thinkers whose ideas can guide the CX profession to think in new ways about what success looks like. Most of them aren’t CX professionals, but all of them have something to teach us about CX. We’ll take a clear-eyed look at the problems that have hampered the discipline and explore the compelling ideas behind a re-engineering CX for a modern world. Come disgruntled, leave inspired. Find us at www.ocxcognition.com
Location:
United States
Description:
If you’re exhausted by traditional approaches to CX, impatient with the stunning lack of progress in the field, and done re-hashing the “best practices” that don’t change anything, you’ve found your podcast. Here’s what we know: Companies gain competitive advantage through exceptional customer experience, and customer insights are the best decision-making tool there is. But traditional CX approaches have run their course and it’s time for the next revolution in CX. Tune in every two weeks as Richard Owen, co-founder of OCX Cognition, hosts conversations and interviews with business leaders, academics, and thinkers whose ideas can guide the CX profession to think in new ways about what success looks like. Most of them aren’t CX professionals, but all of them have something to teach us about CX. We’ll take a clear-eyed look at the problems that have hampered the discipline and explore the compelling ideas behind a re-engineering CX for a modern world. Come disgruntled, leave inspired. Find us at www.ocxcognition.com
Language:
English
Chris Gopal on Breakthrough Supply Chains in complicated times
Duration:00:36:31
Joe Wheeler - Customer Experience in the Digital Age
Duration:00:34:50
Is Customer Success dead?
Duration:00:33:10
Sean Albertson - Four metaphorical rocks affecting customer flow
Duration:00:32:49
Deep Thought from HBS Deep Thinker Das Narayandas
Duration:00:38:36
Clear thinking from Joe Pinto, Chief Customer Experience Officer at Pure Storage
Duration:00:30:11
The best CX Iconoclast advice from three marketing thought leaders in 2023
Duration:00:06:49
The best CX Iconoclast advice from another four sales and marketing leaders in 2023
Duration:00:10:16
Unveiling the Conga Way with Chris Bishop, Chief Customer Officer
Duration:00:29:51
Best CX Iconoclast advice from four business leaders in 2023
Duration:00:13:16
Best CX Iconoclast advice from seven top thought leaders in 2023
Duration:00:12:17
Joe Wheeler - Digital First, People Second?
Duration:00:33:03
Ralph Oliva & Liam Fahey - How B2B Marketing Gets Intensely Personal
Duration:00:36:06
Tom Fishburne - Humor as Tool for Reflection and Change in Business
Duration:00:33:29
Mark Templeton – “CX Washing,” Culture, and the Holy Grail of Customer Experience
Duration:00:34:53
Steve Byrne – Linking Innovation to Purpose and Strategy
Duration:00:35:53
Peter Fader and Daniel McCarthy – Customer Value, Disclosable Metrics, and Data to Guide Change
Duration:00:50:43
Bill Binch – Sales Success, Data-Driven Insights, and Ideal Customers
Duration:00:37:10
David Tudehope – Customers as the Best Guide for Innovation and Change
Duration:00:35:31
Michael Schrage – Delivering on the Value of What You Measure
Duration:00:34:10