The DNA of An Experience
Business & Economics Podcasts
In modern business you need to provide much more than just a quality product. Customers are demanding better experiences from businesses. It provides an opportunity to connect and create a loyal fan base that can become a valuable recruiting tool for your company. In the DNA of an experience podcast, host Joe Martin (current VP of Marketing at CloudApp) shares his 15 years of experience working at experience led companies like Adobe. The cast also includes guests from experience led companies and backgrounds focused on connecting with consumers.
Location:
United States
Description:
In modern business you need to provide much more than just a quality product. Customers are demanding better experiences from businesses. It provides an opportunity to connect and create a loyal fan base that can become a valuable recruiting tool for your company. In the DNA of an experience podcast, host Joe Martin (current VP of Marketing at CloudApp) shares his 15 years of experience working at experience led companies like Adobe. The cast also includes guests from experience led companies and backgrounds focused on connecting with consumers.
Twitter:
@cloudapp
Language:
English
Website:
https://www.getcloudapp.com/
Email:
joe@cl.ly
Episodes
Talking with Wayne McCulloch, Author and Head of Customer Success at Google Cloud
5/11/2021
As the current Head of Customer Success at Google Cloud, Wayne McCulloch is one of the world’s leading customer success experts and a Top 100 Customer Success Strategist, Wayne McCulloch works with Google Cloud’s entire SaaS portfolio as the Customer Success Leader. He’s a keynote speaker and the recipient of multiple industry awards with more than twenty-five years of experience in customer-focused roles.
Wayne began his software career at PeopleSoft and Vignette before becoming an SVP at...
Duration:00:28:23
Talking with Robert Chatwani CMO of Atlassian
3/9/2021
Atlassian has a suite of tools that we all know and love. As the CMO, Robert has learned how to make the most of customer connection to lead its marketing efforts. Today we talk about the modern workplace and how customer experience is leading the charge.
Duration:00:28:11
Talking with Brad Rencher, CEO of BambooHR
2/10/2021
As the former EVP at Adobe and current CEO of BambooHR , Brad has been a pioneer for improving both customer and employee experienes. Today we talk about how both can affect where you stand as a business in the modern workplace.
Duration:00:25:14
Talking with Karl Isaac, Founder of Hi Its Us, and former Lead at eBay, Adobe, Microsoft
12/1/2020
Over the last 20 years, Karl has led brands at Adobe, Microsoft, eBay and also on the agency side at Razorfish.
Currently, as the founder of Hi its us, he has continued his focus on helping brands create a strong connection and experience with their customers.
Duration:00:27:41
Kat Kennedy CXO of Degreed
11/4/2020
Degreed Provides A Smarter And Faster Way To Develop, Measure And Upskill Your Workforc. As CXO, Kat Kennedy leads a team whose focus is to improve experiences along every stage of the journey for customers.
Excited to dig in today and learn from the master on how to create an experience
Duration:00:29:22
Talking CX and marketing with Scott Morris, VP of Marketing at Zendesk
9/28/2020
Zendesk is a defacto leader in providing customer support software to enterprises.
As the lead over integrated marketing, Scott Morris has learned how to create an experience along every stage of the journey.
Duration:00:32:04
Talking with Kyle York CEO and Founder of York.ie
9/24/2020
York IE is focused on helping entrepreneurs and investors to find success with their startups.
Kyle York has an extensive background in both startups (Dyn) and large enterprises (Oracle) and has applied his playbooks for growth to help new startups florish.
Duration:00:28:27
Talking with Caro Griffin, VP of Ops at Tech Ladies
9/11/2020
Caro Griffin is the VP of Ops at TechLadies, an organization focused on helping women in tech network, find roles, and connect at a group. She has a great background in leading remote teams and helping companies find remote, diverse talent.
Today we chat about the modern workplace and how diverse talent can be one of your biggest assets as a company.
Duration:00:26:59
Talking with Erik Kostelnik CEO/Founder of Postal.io
9/9/2020
Offline activities can also be a valuable piece of marketing and customer experience. Today I talk with Erik Kostelnik, CEO of Postal, a company looking to reinvent offline marketing to improve the customer journey and reduce time to close for sales.
Duration:00:34:09
Talking with Ryan Steinberg Head of Global Support Operations at Intercom
8/18/2020
Intercom is the #1 messenger platform for businesses connecting with their customers. As Head of Global Support, Ryan Steinberg has found ways to connect with his customers in a way that keeps his business at the top of its game.
Today we discuss ways to create a customer experience with support and how customers want to be treated.
Duration:00:29:45
Talking with Nick Mehta CEO of Gainsight
8/7/2020
Gainsight is a leader in providing customer success software to ensure a good customer experience. As the CEO, Nick Mehta has led a ship that is 100% focused on improving its products to improve its own customer success as well as that of its customers.
With loyalty becoming increasingly important we talk through ways customer success agents can succeed and what the future of experience business looks like.
Duration:00:29:01
Talking with Aubrey Cattell, VP of Product at Adobe
7/23/2020
Adobe Spark is a design template that has revolutionized Adobe's business and connection to education and small busienss.
Aubrey Cattell has led Adobe Spark to become a critical piece of Adobe's creative business. Today we talk through growing a freemium business and how to lead in the modern workplace.
Duration:00:30:31
Talking with David Hunt, VP of Customer Support at HubSpot
7/17/2020
Customer Support is on the front lines of a modern workplace. As the lead of a company as respected as HubSpot, David Hunt has learned ways to ensure customer satisfaction.
Today we chat through tips and tricks for engaging with customers and ways to improve satisfaction.
Duration:00:30:07
Talking with Forethought leaders Deon Nicholas Founder/CEO and Dan Watkins President
7/1/2020
Customer experience has become even more important than product as it leads to long term customer loyalty. Forethought is on the front lines of improving customer support with fast and thoughtful AI responses.
Today we talk with Deon (Founder/CEO) and Dan (President) on the modern workplace and how customer experience is so important.
Duration:00:32:24
Talking with Chris Koehler, CMO of Box about customer experience and the modern workplace
6/26/2020
We are in the midst of a shift in the modern workplace and Box is a big piece of the future. As the CMO, Chris Koehler leads a team focused on understanding and embracing the narrative of remote work, flexibility, and connectivity.
Today we discuss how Chris sees the future of marketing and SaaS moving and how Box is a leader in the space.
Duration:00:32:56
Talking with Karen Budell, VP of Brand at SurveyMonkey
6/11/2020
From her time at Google and now as a VP at Survey Monkey, Karen Budell has seen the digital workplace from many perspectives. Today we chat through the modern workplace and how to navigate that as a leader and for your customers.
Duration:00:27:10
Talking with Founder/CEO of Commande Tom Uebel on having a customer led company
6/8/2020
Commande is a blazing fast search tool that can lead to instant satisfaction and productivity. As the CEO and Founder, Tom has learned a lot about creating a product that can provide instant value and reach a wide audience.
Today we talk through how he has been able to foster that culture and lead in the modern workplace. We will also dig into the exciting new features for Commande
Duration:00:20:14
Guest Emilie Schario from GitLab on remote work and leadership
6/8/2020
GitLab has been the gold standard for remote work since its inception. As a leader at GitLab, Emilie Schario has learned the skills necessary to have success remotely and create the documentation and infrastructure to support growth.
Duration:00:27:47
Talking with Ram Jambunathan, SVP and Managing Director of SAP.io
6/1/2020
With 10 + years at SAP leading strategic and go to market teams, Ram has learned what it takes to scale a global enterprise business. He also leads SAP.io a division focused on accelerating early-stage startups.
As an investor in CloudApp, we are excited to talk today both about customer experience and how CloudApp is providing its Pro and Team products to accelerators like SAP.io to help early-stage startups communicate more effectively.
Duration:00:30:49
Talking with Vahagn Sarksyan Head of Marketing at Krisp on the modern workplace
5/19/2020
Krisp is an AI-led noise-canceling product that fits seamlessly with your other tools in Chrome or on your desktop. It will have an instant impact on the quality of your Zoom calls or CloudApp recordings.
Today I talk with Vahagn about the modern workplace and how a focus on flexibility and connectivity are keys to remote leadership.
Duration:00:20:02