The Decision by EO Nashville

Elizabeth Moss is the Founder of Caregivers by WholeCare, a licensed, non-medical home care service provider that improves the quality of life for seniors and disabled people. She sold the business in 2020 during the caregiver shortage crisis. Elizabeth is now the Co-founder of CareCrown, which helps home care providers retain their staff through rewards and recognition. As a two-time entrepreneur, Elizabeth is a board member of NAWBO (National Association of Women Business Owners) Nashville. In this episode… No matter how solid your business plan is, there will always be setbacks in the process. Knowing how to navigate them with grace and stride is crucial for sustaining your end goal. How can you communicate these challenges to your EO forum to move forward? Resilient entrepreneur Elizabeth Moss established an exit plan for her business from the beginning, conducting research on industry trends and dynamics to identify an ideal sale date. However, uncommitted buyers, poor leadership, and the pandemic created unexpected challenges that caused Elizabeth to doubt her plan and entrepreneurial capabilities. Additionally, she struggled to find an ideal forum to confide in, having joined and left three forums before finding a group of supportive women. Through open coaching, Elizabeth could share the emotions associated with selling her business, allowing her to work through it effectively. In today’s episode of The Decision, Robert Hartline and Eric Jackson speak with Elizabeth Moss, the Founder of Caregivers by WholeCare and Co-founder of CareCrown, about her business sale process. Elizabeth shares the significance of EO forums in personal and professional development, the power of vulnerability in entrepreneurship, and the importance of making decisions aligned with your needs.

John Rowley is the Founder of CounterPoint Messaging, a message, media, and digital firm focused on political and advocacy campaigns at the local, state, and national levels. Since starting out in radio and television, he has worked on over 500 political advocacy campaigns for Democrats in 47 states, winning 91% of the time. John has worked with candidates, including presidents, governors, city councils, and members of Congress. He has also worked with over 100 nonprofits and has provided political analysis on media outlets, including MSNBC, CNBC, CNN, Fox News, and NPR. In this episode… Entrepreneurs are known for their resilience, but even the strongest business owners can get knocked down by setbacks in their journeys. In these situations, deciding to start fresh can catalyze unprecedented personal growth. Learn how an adaptable entrepreneur and leader transformed his business and mindset. Political advising expert and long-time EO Nashville member John Rowley joined EO to kickstart growth for his business, but he never imagined he would end his 20-year partnership in just 30 days. Although he talked extensively about the partnership dynamics with his forum, ending the relationship so suddenly cost John his business and employees’ livelihoods. However, this experience taught him the value of self-reflection and consistent learning. John rebuilt his business on political passion and resilience and became an advocate for transparent and vulnerable EO forum cultures to build leadership and overcome challenges. In this episode of The Decision, Eric Jackson and Robert Hartline meet with John Rowley, the Founder of CounterPoint Messaging, to discuss difficult decisions, resilience, and the power of intimate participation in EO forums. John also shares how to navigate conflicts between forum mates, how he rebuilt his business following a failed partnership, and his valuable life lessons in business.

Sameera Lowe is the Executive Director of EO Nashville, where she has worked closely with entrepreneurs for over 15 years. She is also the Principal of Loud & Clear Communications, which focuses on marketing, event planning, and association management. With over 25 years of marketing and event planning experience, Sameera served as the Marketing Director for Comcast and as a PR and marketing consultant for various locally owned private businesses. In this episode… EO Nashville didn’t become the largest EO chapter overnight. It took rigorous leadership, constant support, and engaging events to grow the chapter. How did one executive director spearhead the endeavor to transform Nashville’s entrepreneurial community? Having been raised by self-made entrepreneurs, Sameera Lowe joined EO Nashville, intending to break into a leadership role that would allow her to fulfill her potential. After working with dejected entrepreneurs with imposter syndrome, she began implementing and adhering to core values and rules, carefully selecting topics and ideal members. Various events and programs like Nerve and her proprietary “90 is the new 60” event ensure optimal engagement and alignment with members’ unique journeys. Sameera maintains that EO Nashville members must take ownership of their experiences to maximize the benefits of the organization. In the latest episode of The Decision, Robert Hartline and Eric Jackson talk with Sameera Lowe, the Executive Director of EO Nashville, about how she nurtures entrepreneurs in the organization. Sameera shares her insight on creating transformative events, effectively vetting new members, and pioneering programs like Catalyst and Bridge that prepare entrepreneurs for EO membership.

Liza Graves is the Founder and co-CEO of Blueprint.Inc, a multi-platform marketing company, and the Co-founder of StyleBlueprint, a Southern lifestyle digital magazine. As a serial entrepreneur, she launched a lunch cafe when she was 24 before opening a retail business out of her home. In 2015, Liza was named one of the 75 Most Stylish People in the South and has been named a Woman of Influence and the Most Admired CEO by Nashville Business Journal. Jay Graves is the co-CEO of Blueprint.Inc, where he leads operations and technology for the StyleBlueprint platform. With over 25 years of experience in data-driven businesses, he co-founded and sold SmartDM and SSB, which focused on data warehousing, digital marketing, and technology operations. With these companies, Jay generated value for clients, including the NBA, the NFL, and NASCAR. In this episode… Entrepreneurship can be a lonely journey, so having someone along for the ride may make the daily obstacles less stressful. Yet business partnerships have unique struggles, especially when the relationship is also a marriage. How did an entrepreneurial power couple navigate individual and shared adversities? While Jay Graves was scaling success in data operations, Liza Graves was struggling with an incompatible business partnership. After joining EO, she recognized her issue with holding others accountable. With the help of Jay and her EO forum, Liza leveraged the pandemic to restructure her business model and developed a culture of accountability and transparency. Now business partners, Jay and Liza credit EO’s Global Speaker’s Academy for improving their communication styles and recommend that entrepreneurial spouses establish boundaries with each other to balance work and life effectively. Join Robert Hartline and Eric Jackson in this week’s episode of EO Nashville’s The Decision as they invite Jay and Liza Graves of Blueprint.Inc to talk about their intertwined entrepreneurial journey. Together, they discuss practicing what you preach to your team, how they divide company roles and expectations equally, and how strategic coaching helped restructure the business.

Tom Turner is the Managing Director of STS Capital Partners, an international boutique mergers and acquisitions firm. As a CEO, entrepreneur, board member, and philanthropist, he has over 20 years of experience across the legal services, electronic discovery, computer forensics, and technology industries. Tom was also the Founding Partner of DSi, Inc., a legal services firm providing electronic discovery and digital forensics services. In this episode… It’s common for entrepreneurs to feel stuck in their journeys when they’re battling against growth plateaus and cultural dysfunctions. How can you transform your business to catalyze exponential growth? After reaching $3 million in revenue, Tom Turner thought he was too good for the Entrepreneurs’ Organization. He joined reluctantly and discovered that his leadership and cultural structures were fractured. By investing in a business coach, Tom built a robust culture and a sustainable business model where he transitioned from the president to the executive chairman. This allowed him to scale and eventually sell his business at $180 million. Tom credits peer support in his EO forum and recommends embracing the forum experience with an open mind. Tune in to this episode of The Decision as Robert Hartline and Eric Jackson chat with Tom Turner, the Managing Director of STS Capital Partners, about how he navigated his business’ growth and exit. Tom talks about how EO transformed his business and life, the process of transitioning business ownership, and how he built a thriving culture.

Marty Reed is the Chief Product Officer at Level Data, a software platform helping school districts organize their data. He is also the CEO of RANDA Solutions, which was acquired by Level Data, and the former President of EO Nashville. Marty specializes in facilitating data ownership and sharing through cryptographically verifiable systems. In this episode… Entrepreneurship is often synonymous with adversity, but no one is prepared to face a $120 million lawsuit against them. Could you make the pivotal decisions to keep your business afloat? How can you navigate the pressure and come out on top? Data-driven entrepreneur Marty Reed was on the verge of winning a multimillion-dollar business deal before a lawsuit of equal value thwarted his financial success. After fighting in court and mediating the lawsuit, Marty grew his business to new heights and launched a sister venture from his initial business. However, the rapid growth proved unsustainable, leading Marty to fire the company’s president, lay off 16 employees, and eventually sell the business. He credits his EO forum with helping him overcome fear and uncertainty and embrace new opportunities for growth. His hands-on involvement in the organization allowed him to become president, during which he learned from his adversity and developed resilience. Welcome back to EO Nashville’s The Decision with Robert Hartline and Eric Jackson who interview Marty Reed, the Chief Product Officer at Level Data, about his experiences overcoming adversity in entrepreneurship. Marty talks about the importance of a positive mindset in decision-making, how he leveraged his adversities as learning opportunities, and the role of EO in his personal and professional success.

Robert Hartline is the Founder and CEO of CallProof, a company that helps B2B sales teams manage their customers using a sales activity reporting system. He has been a member of EO (Entrepreneurs’ Organization) for about eight years. He is also a Professional EOS Implementer for EOS Worldwide, where he shares his experience using the EOS (Entrepreneurial Operating System) to scale a business from $10 million to $100 million in three years. Before CallProof and EOS Worldwide, Robert was the Founder of Absolute Wireless, a wireless retailer with 78 retail locations, which he sold in 2020. Eric Jackson is the Founder and CEO of Element 47, a web design and marketing agency that helps businesses reach their marketing goals and connect to their next customer. Eric has been a member of EO for about 15 years. Before Element 47, he was the Founder and Managing Partner at Keystone Business Solutions and the President of the EO Nashville Chapter. In this episode… When faced with the inevitability of losing a loved one, entrepreneurs often wonder what they could have done differently. What if you were given the chance to say everything that needed to be said before it was too late? How can writing a letter help you find closure and peace? While witnessing his father’s final days, Eric Jackson knew he had limited time to reconcile past differences and spend quality time with him. Eric deepened their relationship by expressing his thoughts and emotions through a letter and facilitating transparent conversations with his father before it was too late. During a loved one’s last days, he recommends having candid discussions with your EO forum about mortality to foster a supportive community and prepare you for the loss. These pivotal life events shape your personal and professional life, providing opportunities for self-reflection and growth. In this special episode of The Decision, Robert Hartline interviews Eric Jackson about his father’s recent passing. Together, they discuss the value of presence, communication, and proactive acceptance of death and mourning. Eric also talks about appreciating and communicating with those closest to you.

Mignon Francois is the Founder and CEO of The Cupcake Collection, a destination bakery that has sold over five million cupcakes. With no prior knowledge of baking and only $5 to her name, she developed an iconic flavor that has earned The Cupcake Collection a top 10 ranking in the country and the #1 cupcake in Tennessee. Mignon has received recognition, including Woman of Legend and Merit, Emerging Business Leader of the Year, and Black Enterprise Magazine’s Family Business of the Year award. In this episode… Entrepreneurs have a talent for creating something out of nothing and transforming communities with innovative business ventures. These individuals are fueled by strategic creativity and the desire to elevate their lives. How did one resourceful entrepreneur turn $5 into a multi-location staple bakery? While living in a two-room house with a makeshift bathroom, Mignon Francois had to choose between working and driving her six children to school. Tired of struggling to make ends meet, she began selling cupcakes to family and neighbors, whose positive feedback convinced her to turn this side hustle into a full-time operation. With no knowledge of business or baking, the first few years were a series of ups and downs, and even after gaining her footing, Mignon was forced to close a fruitless retail location. Learning and pivoting from her failures allowed Mignon to open more locations, making the bakery a premier destination for locals and tourists. When launching a new business venture, she maintains that you must have control over your vision and trajectory. Join Robert Hartline and Eric Jackson in today’s edition of The Decision as they host Mignon Francois, the Founder and CEO of The Cupcake Collection, to talk about her community legacy. Mignon shares how she discovered EO, how she transitioned from operating in her home to retail locations, and her motivation to become an entrepreneur.

Kriste Goad is the Founder of fuoco, an agency helping healthcare B2B brands tell their stories and grow. The agency was recognized as one of PRWeek’s top agencies in the US and earned a spot on the Inc. 5000 list of fastest-growing private companies in America. As a seasoned storyteller and brand builder, she has over 20 years of experience in healthcare marketing and PR. In this episode… Working with a business partner can either be rewarding or disastrous. How can you navigate these relationships effectively and facilitate those uncomfortable conversations that can potentially save your business? Healthcare marketer Kriste Goad collaborated harmoniously with her business partner for the first two years before the relationship deteriorated, and they no longer saw eye-to-eye. After joining EO and learning of other entrepreneurs’ similar experiences, she realized she had to break off the partnership — despite her partner’s role in growing the company. In the aftermath, Kriste experienced 100% employee turnover, but she maintains that you can pivot and rebuild your company by reiterating your core values and having radically transparent and honest conversations with future partners and team members. Welcome back to another episode of The Decision, where Robert Hartline and Eric Jackson interview Kriste Goad, the Founder of fuoco, about how she rebuilt after a failed business partnership. Kriste talks about the early days of her company, her experience as a young reporter in Nashville, and her inspiration to become a marketer.

Dean Wegner is the Founder and CEO of Authentically American, a veteran-owned American-made premium apparel brand. He founded the brand in 2017 to bring manufacturing jobs back to America. As a seven-year veteran with expertise in the apparel industry, Dean is a passionate and value-driven servant leader. In this episode… While passion is integral to entrepreneurship, it’s not enough to manage and sustain a business. You need strong advertising and marketing strategies to drive sales. So how can you merge passion and processes to get your business off the ground? After acquiring an apparel business from a government contractor, patriot Dean Wegner realized that only 3% of the garments were manufactured in the US, and he couldn’t do anything about it. With a passion for his country and a mission to cultivate American jobs, Dean founded a locally made apparel brand. Yet he learned that while Americans spend $300 billion on clothing each year, he couldn’t market to every individual. He joined EO to help him narrow his audience to veteran-owned businesses and charities and develop a niche marketing strategy. Presenting your business problem to your forum is only one step of the process. You must apply the knowledge you gained and conduct further research to make a final decision. Join Robert Hartline for another episode of The Decision as he interviews Dean Wegner, the Founder and CEO of Authentically American, about his entrepreneurial journey and passions. He shares the value of being authentic, his inspiration for joining EO, and how he identifies speaking opportunities by building relationships.

Mark Stoner is the Founder and President of Ashbusters Chimney Service, a Nashville-based multimillion-dollar chimney sweep business. As a serial blue-collar entrepreneur, he is the past President of the Chimney Safety Institute of America (CSIA), an industry-renowned, nonprofit organization that educates chimney professionals and homeowners about fireplace and chimney safety. Mark is also a public speaker and the author of Blue Collar Gold: How To Build a Service Business From the Dirt Up. In this episode… Despite widely held beliefs, entrepreneurship is not always a one-person operation. Once you’ve built an established and well-recognized business, you must be willing to accept help to expand further. How did a headstrong entrepreneur propel his business forward after realizing he couldn’t do it alone? Mark Stoner — the brain behind a nationally praised chimney sweep company — built a reputation as a respected solopreneur for 17 years. Yet after falling from a roof and injuring himself and his client, his solo operation suddenly lost value in the marketplace, and he couldn’t land a job for more than $10,000. With the help of mentors in the blue-collar space, Mark scaled his business to 17 employees, and despite losing high-quality talent and almost forfeiting the company during the 2008 recession, he became a thought leader in the field. He asserts the value of EO forum experience shares, maintaining that you can connect and grow through similar entrepreneurial struggles. In this episode of The Decision, Robert Hartline welcomes Mark Stoner, the Founder and President of Ashbusters Chimney Service, to discuss how he transformed his business. Mark describes how he navigated toxicity from top employees, the EO core value he resonates with the most, and his approach to serial entrepreneurship.

Aaron Wenzel, MD, is the Founder and CEO of Brentwood MD, a members-only concierge medical practice. As a private physician, he specializes in providing personalized healthcare for entrepreneurs and executives. Aaron is an American Board of Family Medicine Board-Certified Physician and a member of ROAMD, a curated physicians network. In this episode… Entrepreneurs can spend their entire lives building wealth, but that money is fruitless if they don’t take care of themselves physically. Your goals should include a commitment to maintaining your health so you can fulfill your vision fully. You can learn how to integrate health, purpose, and wealth. As an entrepreneurial physician, Aaron Wenzel believes in traversing the path of entrepreneurship with the end in mind. This entails making intentional decisions and prioritizing endeavors based on value systems. Through this mindset, Aaron recognized his desire to transform his and other entrepreneurs’ health by reinventing traditional healthcare. When facing death, many people have regrets and consequently struggle to find peace. By analyzing aspects of your life like finances, relationships, impact, and purpose, you can chart your entrepreneurial path from beginning to end. Yet health is the most crucial aspect, and investing in it minimizes the prospect of regret and allows you to live up to your greatest potential. Welcome back to this episode of EO Nashville’s The Decision as Robert Hartline interviews Aaron Wenzel, MD, the Founder and CEO of Brentwood MD, about the importance of investing in your health as an entrepreneur. Aaron describes the core aspects of entrepreneurial healthcare, his presentation at the EO forum summit on health, and how incoming EO members can maximize their potential.

Leon Leinbach is the Founder of Keystone Construction, a post-frame construction company helping owners build their dream structures. He is also the Founder and CEO of Blue Jay Garage Doors, which provides and installs garage doors, openers, and springs for homeowners and businesses. With 16 years of experience in the pole barn building industry, Leon has erected over 2,000 projects through Keystone Construction. In this episode… Spirited entrepreneurs often launch their businesses as solo operations as they try to execute a swift vision. Yet eventually, these professionals must structure their companies to scale or risk losing money. How can you reinvent your business with experienced talent, core values, and a robust company culture? With an entrepreneurial urge to satisfy, Leon Leinbach founded a construction company after overseeing a business as a foreman. After managing the entire operation singlehandedly, Leon realized he had to delegate responsibilities. However, without the knowledge or resources to train qualified employees, his company culture became a toxic environment, and he began losing revenue. Faced with a heavy decision to either sell his family’s farm or the business, Leon moved into a small property and restructured his company. When restoring your business, establishing core values and holding culture meetings to uphold those values allows you to attract and retain compatible talent for a prosperous company. On this episode of EO Nashville’s The Decision, Leon Leinbach, the Founder of Keystone Construction, joins Robert Hartline and Eric Jackson to share his company’s path to redemption. Together, they explain how EO members can maximize their membership experiences, the challenges Leon faced and decisions he made managing Keystone Construction, and how he discovered EO Nashville.

Danielle McGee is the Founder of Black Business Boom, a social enterprise supporting entrepreneurship in black communities. She is also a professor at Tennessee State University and the Founder of Black Owned Nashville, a network of thousands of Nashville-based Black entrepreneurs. As a certified digital marketer and passionate business leader, Danielle bridges the gap between business owners and the community. In this episode… Some entrepreneurs are so dissatisfied with the corporate environment that they launch a business without thoroughly assessing the financial and legal aspects that come with it. Instead, entrepreneurs should only embark on a business venture once they’ve identified a central mission. Learn how you can create the business of your dreams with support and experience. Desperate to escape the corporate confines, Black entrepreneur Danielle McGee opened a spa. Yet without proper zoning requirements, she couldn’t offer massages, which impacted revenue significantly. Determined to make a living as a full-time entrepreneur, Danielle spent nights and weekends bartending, cleaning houses, and working as an Uber driver. However, she didn’t secure enough revenue to sustain the business. Armed with fresh knowledge and experiences, Danielle identified and honed her vision and joined EO, where she gained strength and moral support to build and scale an impactful business. In today’s episode of The Decision, Eric Jackson and Robert Hartline sit down with Danielle McGee, the Founder of Black Business Boom, to discuss her mission-driven entrepreneurial journey. Danielle mentions the forum retreat activities that altered her perspective on life, her experience filing for bankruptcy, and how she supports Black entrepreneurs.

Bill McCleskey is the Founder of Mitech, a telecommunications company allowing IT consultants to earn income in business and residential telecom. While working as a Business Account Executive at Comcast, he founded Mitech, which attracted over 70 referral partners and 300 clients within the first year. Bill has been a board member and EO Forum Group Chair at EO Nashville since 2021. In this episode… Entrepreneurs’ Organization is an exceptional resource for navigating personal and professional decisions, but how can you apply the wisdom you obtain in a forum to enhance business value? One spirited entrepreneur transformed his business through various positions on EO Nashville’s board of directors. Find out how! Without fruitful relationships, entrepreneurship can be a lonely expedition, and as Bill McCleskey has observed, the experiences can be isolating when you can’t share them with anyone. After joining EO, he recognized that he could maximize his experience and exposure by giving back and volunteering on the board of directors. This decision allowed him to cultivate and leverage valuable relationships for his business. EO forums and events have a designated structure, so Bill recommends implementing one lesson a month into your business, extending the impact to your team and personal endeavors, In this edition of EO Nashville’s The Decision, Robert Hartline and Eric Jackson talk with Bill McCleskey, the Founder of Mitech, about how he leverages his EO experience to maximize business relationships. Bill also mentions his crucial acquisition decision, his career journey from a Comcast employee to an entrepreneur, and why he runs marathons.

Dan Manson, CADC-CS, is the Co-founder, President, and Chairman of Elevate Addiction Services, a residential drug and alcohol rehab program that treats addiction using a holistic approach. With over 25 years of experience in the substance abuse treatment industry, he is a Certified Addiction Treatment Counselor (CATC) and a Certified Alcohol & Drug Counselor-Clinical Supervisor (CADC-CS). Dan has served as a rehab director, managing multiple facilities and working with employees, contractors, vendors, government officials, and politicians. He has also appeared on television, radio, and news channels. In this episode… Entrepreneurship promotes independence and allows professionals to execute their vision and values. However, if your business is licensed under a corporation, your ideas are often appropriated and your leadership limited. Hear how a Nashville newcomer escaped a hegemonic system and discovered his individuality. With a passion for helping addicts transform their lives, addiction counselor Dan Manson strived to manage his business with heart. Yet the newly appointed management in a licensee corporation had alternative ideas and suppressed all of Dan’s efforts, leading him to sacrifice his virtue to maintain his business. After becoming overburdened by the longstanding oppression, Dan vowed never to be exploited again and, with the help of lawyers, severed his business from the corporation. In light of his experiences, he encourages every entrepreneur to live authentically and trust themselves more than others. With an encouraging EO forum, you can receive accountability to make pivotal decisions. In today’s episode of The Decision by EO Nashville, Robert Hartline and Eric Jackson meet with Dan Manson, the Co-founder, President, and Chairman of Elevate Addiction Services, to talk about his journey to individuality. Dan shares his identity before joining EO, how he began counseling addicts after partying in college, and best practices for participating in EO forums.

Jennifer Ghanem is the Founder, Owner, and Attorney at The Row Title & Escrow, LLC, a boutique real estate settlement services company. She is also a Founding Partner at Keller, Turner, Andrews, and Ghanem, PLLC, a boutique law firm catering to the needs of entertainers, athletes, and entrepreneurs. As a licensed lawyer, Jennifer represents developers, buyers, sellers, landlords, tenants, homeowners associations, and financial institutions in real estate transactions, including residential purchases and commercial property acquisitions. Before becoming an entrepreneur, she served as in-house counsel for First American Corporation, a Fortune 500 company. In this episode… For many entrepreneurs, a market collapse is one of the most harrowing experiences. Without proper support, guidance, and resources, this can lead to bankruptcy. How can you recover your business after a significant revenue loss? Real estate entrepreneur Jennifer Ghanem had the ideal business with top-tier talent and enough revenue to provide them with adequate pay and benefits. However, when interest rates spiked and stalled real estate transactions, Jennifer’s revenue plummeted by 80%, forcing her to cut her leading talents’ hours and pay and obtain a loan from the bank to offset the loss. This experience taught her the importance of flexibility and establishing an emergency fund. Jennifer suggests leveraging your forum for tips on saving money and allocating crucial business assets for times of need. On this episode of The Decision, Eric Jackson and Robert Hartline welcome Jennifer Ghanem, the Founder, Owner, and Attorney at The Row Title & Escrow, LLC, who talks about the turning point in her entrepreneurial journey. Jennifer discusses her identity before joining EO, the lessons she learned after recovering her business, and how she facilitated a forum retreat around a book reading.

Matthew Charette is a serial entrepreneur and restaurateur who sold three restaurants in 2023. With many years of experience in the hospitality industry, his skills include management, strategic planning, leadership, public speaking, and team building. Matthew is also a former US Marine Intelligence Analyst and Operator. In this episode… It’s natural for entrepreneurs to feel trapped by their businesses, especially if they lack a clear direction and sound systems to reach their goals. Yet even with a robust business model, entrepreneurs may consider selling their companies. With your business tied to your identity, how can you establish and attain new goals? Multi-restaurant entrepreneur Matthew Charette believed his businesses were scaling seamlessly. After joining Catalyst and, later, EO, he realized his restaurants couldn’t operate without him. His experience observing others’ successes and failures allowed him to build systems and a high-performing management team. However, once Matthew reached the pinnacle of his progress, he struggled to identify a new direction, leading him to sell his business and create a lasting legacy in EO. When you have forum mates invested in your future, you can establish and accept decisions and goals. In this episode of EO Nashville’s The Decision, guest Matthew Charette joins Robert Hartline and Eric Jackson to share his trajectory in EO and restaurant ownership. Matthew talks about how he rebuilt his restaurant sites following a tornado, his experience with PTSD, and how to give back to your forum.

Michael Ramsey is the Clinic Director at We Grow Hair at PAI Medical Group, a clinic offering hair transplants and non-surgical hair restoration. After receiving a failed hair transplant, he partnered with the PAI Medical Group to open its first US-based hair restoration clinic in Nashville. As a senior medical consultant, Michael has specialized in hair restoration since 1999. In this episode… As an entrepreneur, your business will go through many iterations as you grow personally and professionally. What began as an experiential vision may evolve to accommodate new goals. Learn how a solutions-oriented entrepreneur elevated his business through community support and strategies. Having experienced hair loss and the embarrassment of a botched hair transplant, Michael Ramsey opened a clinic to help others avoid similar experiences. While this vision was enough to sustain the business through launch, Michael realized he lacked the operational knowledge to scale. After joining an EO forum and engaging with experienced professionals, he leveraged EOS to work more efficiently and systematically, creating an alternative path for himself and his business. Michael endorses EO as a personal and professional growth mechanism, advising others to invest back into the forum to take control of their entrepreneurial journey and obtain maximum benefits. On this episode of The Decision, Eric Jackson and Robert Hartline welcome their guest Michael Ramsey, the Clinic Director of We Grow Hair at PAI Medical Group. Together, they discuss how support from EO members can elevate the entrepreneurial journey. Michael also shares how he helps people boost their confidence through hair restoration, his experience in EO orientation, and the origin story of his business.

Robert Hartline is the Founder and CEO of CallProof, a company that helps B2B sales teams manage their customers using a sales activity reporting system. He has been a member of EO (Entrepreneurs’ Organization) for about eight years. He is also a Professional EOS Implementer for EOS Worldwide, where he shares his experience using the EOS (Entrepreneurial Operating System) to scale a business from $10 million to $100 million in three years. Robert is the Founder of 8 Decisions, a life operating system for driven entrepreneurs. Before his current endeavors, Robert founded Absolute Wireless, a wireless retailer with 78 retail locations, which he sold in 2020. In this episode… Many entrepreneurs consider retail one of the most demanding industries, especially for franchisees. These business owners must manage the launch and growth of multiple locations, which often presents unparalleled challenges. Some entrepreneurs become so burned out they consider selling their businesses. When you’ve put so much effort into scaling, is it possible to find an alternative purpose? Long-time retail entrepreneur Robert Hartline became attracted to sales after realizing he could design the lifestyle he desired. His unique ability to repair phones led him to establish a wireless retail store. After joining EO and learning the power of revenue diversification, delegation, and systems, Robert franchised his business from 13 to 78 stores in three years. Yet a string of break-ins, armed robberies, and identity theft incidents left him feeling paranoid and defeated. Although Robert’s acquisition process was plagued by fraud and legal issues, his EO forum helped him navigate the process and discover his true calling. Rather than feeling like a prisoner of your business, Robert affirms you can partner with mentors to share stories, refine your vision, and embark on an alternative career path. Join Eric Jackson as he interviews Robert Hartline, CallProof’s Founder and CEO, about his professional growth journey. Robert talks about being raised in a Nazi training facility, the event that facilitated his sobriety, and how he realized he wasn’t cut out for the music industry.