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The Multifamily Innovation® Show

Business & Economics Podcasts

Patrick Antrim, Founder and CEO of Multifamily Leadership, Producers of the Multifamily Leadership Innovation Summit, the Multifamily Women's Summit, and the Best Places to Work Multifamily® will bring you success strategies for Multifamily CEOs, executive leaders and aspiring leaders that want to drive high performance results for their portfolio.

Location:

United States

Description:

Patrick Antrim, Founder and CEO of Multifamily Leadership, Producers of the Multifamily Leadership Innovation Summit, the Multifamily Women's Summit, and the Best Places to Work Multifamily® will bring you success strategies for Multifamily CEOs, executive leaders and aspiring leaders that want to drive high performance results for their portfolio.

Language:

English

Contact:

4807194409


Episodes
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Transforming Tech From Startup to Industry Powerhouse

6/6/2024
What does it take to transform a two-person startup into a powerhouse in the high-speed internet industry? Join us as Sean Gorman, owner and CEO of Safety Net Access, unveils his remarkable journey. From pioneering in hospitality to expanding into multifamily units and commercial properties through their division, Amicus Networx, Sean shares how his competitive spirit from professional sports has shaped the company's success. You'll learn the secrets behind their seamless transition between industries and the crucial role robust customer service plays in their growth. Imagine running a tech company that maintains a personal touch in every interaction—Sean does just that. Discover how Amicus Networx has built strong relationships with clients by prioritizing direct communication and educating customers to manage expectations effectively. We delve into the challenges and opportunities presented by evolving technology in construction, and how Amicus Networx simplifies tech integration to meet high service expectations, especially for complex tech needs like gaming setups. With a strategic in-house software team in Belfast, Ireland, and a focus on hiring the right talent, Safety Net Access fosters innovation and maintains its stellar reputation. We explore the increasing demand for bandwidth in both hospitality and multifamily industries, and the importance of understanding diverse client needs. Sean also shares insights on navigating business partnerships and providing a white glove experience. Learn how their various divisions create an ecosystem that enhances customer experience and problem-solving capabilities. Don't miss this episode packed with actionable insights and inspiring stories! About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:45:30

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AI for Multifamily Innovation and Data-Driven Success

5/23/2024
In this episode of the Multifamily Innovation® Podcast, host Patrick Antrim engages with Mukund Chopra, a serial entrepreneur and early investor in companies like Groupon and Slack. Mukund shares his insights on leveraging technology and data to enhance business efficiency in the multifamily industry. The conversation delves into the core purpose of a company, emphasizing the importance of maximizing return on equity through efficient resource deployment. Mukund explains the significance of data ownership and its transformative potential when combined with AI, highlighting that the most valuable companies today are those that can access and unlock their data effectively. He provides a nuanced perspective on when not to use AI, stressing that its application should be strategic and not just a trend-driven decision. Mukund recounts his experiences in various industries, including his leadership role at Groupon during its historic IPO and his work in big data and AI. He discusses how conversational AI and machine learning have been integrated into business processes long before the current hype, advocating for a thoughtful approach to adopting new technologies. The episode covers practical frameworks for identifying areas where AI can add value, emphasizing the importance of starting with first principles thinking. Mukund also talks about the cultural shift required within organizations to embrace efficiency and innovation. He shares examples from his current venture, Blue Lake, which helps multifamily operators monetize customer data without invasive practices, illustrating how data can be a significant asset beyond traditional real estate operations. The discussion wraps up with reflections on the evolving nature of companies, comparing traditional resource-based models with modern data-driven enterprises. Mukund underscores the need for multifamily leaders to view technology as a critical component of their business strategy, not just an IT function. Overall, this episode offers a masterclass in understanding the intersection of technology, data, and business efficiency, providing valuable insights for multifamily executives looking to innovate and stay ahead in a competitive market. About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:01:14:55

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AI and Data: Better Apartment Investing

4/29/2024
Leverage the full potential of your Multifamily Real Estate investments with insights from Elizabeth Braman, CEO of RevolutionRE. As our special guest, Elizabeth unravels the complexities of AI and data standardization in apartment investing, offering strategies for multifamily businesses looking to enhance their efficiency. We delve into the ways companies can align their data strategies with their overarching goals, transforming the way we think about property investment and management. Navigating the often-treacherous terrain of data integration, our conversation with Elizabeth Braman focuses on creating a seamless and scalable system that can stand the test of time. She highlights the importance of crafting KPIs that truly reflect a company’s performance and the critical nature of involving the entire team in the data journey. We also tackle the real-world challenges that crop up when trying to wrangle various data sources into a single, coherent entity, particularly in the Multifamily Real Estate industry where standardization can feel like a distant dream. Rounding out our deep-dive into the data-centric world of Multifamily Real Estate, Elizabeth sheds light on the game-changing impact of her innovative approaches to data standardization and the role AI plays in revolutionizing the multifamily industry. We explore how historical data reveals more than just past performances. Connect with Elizabeth Braman Thank you for tuning in to today’s episode. If you found value in our conversation, please subscribe to our podcast on your favorite platform and leave us a rating and review. Your feedback not only helps us improve but also helps others find us. And if today’s episode sparked a thought or provided a new insight, consider sharing it with a friend who might also benefit. Together, we can grow our community and continue to learn and innovate. Thanks for listening, and until next time. About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:43:11

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Leveraging AI in Centralizing and Automating Relationships with Renters

4/25/2024
In this episode of the Multifamily Innovation® Podcast, part of our Meet the Partner series, we explore the transformative impact of AI in the multifamily industry with Eugene Keplinger from LeaseHawk. With a robust background in engineering and product management, Eugene brings a rich perspective from his experiences at American Express and Invitation Homes. Eugene and Patrick discuss the strategic use of AI to improve interactions between multifamily operators and their residents. Eugene provides insights into the importance of data in tailoring resident experiences and how LeaseHawk leverages vast amounts of call data to refine customer service strategies and drive resident satisfaction. Eugene addresses the broader implications of AI in the industry, including the challenges of adopting new technologies and the potential for AI to revolutionize resident engagement. He emphasizes the need for a balanced approach to integrating AI, highlighting its capacity to enhance service delivery without replacing the human touch entirely. The episode wraps up with Eugene reflecting on the future of AI in multifamily operations, focusing on the ongoing need for innovation and adaptation to meet evolving resident expectations. He underscores the significance of continuous learning and staying ahead in technology to maintain competitive advantage and improve the quality of resident interactions. Eugene Keplinger's insights underline the critical role of AI in shaping the future of the multifamily industry, from streamlining operations to enhancing resident interactions. His forward-looking approach provides valuable lessons on leveraging technology to build more connected and responsive community environments. About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:45:06

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Integrated Multifamily Systems for Improved Resident Experiences

4/22/2024
In this episode of the Multifamily Innovation® Podcast, Patrick Antrim, Founder and CEO of Multifamily Leadership, and Chairman of the Multifamily Innovation® Council speaks with Konrad Koczwara, CEO and Founder of Elevated Living and Multifamily Innovation® Council Partner about leveraging technology to optimize multifamily operations. This discussion explores the trajectory of Elevated Living from its inception to its role in growing nationwide. The conversation delves into the company’s initial focus on fitness services and its strategic pivot to a tech-centric solution for operational inefficiencies in the multifamily industry. This episode emphasizes the importance of integrated systems to streamline operations and improve resident experiences, as part of the Multifamily Innovation® Council's focus on industry advancements. Konrad outlines how Elevated Living addresses the challenge of multiple resident portals by creating unified access to various amenities, demonstrating the company’s commitment to enhancing property management processes and resident satisfaction. The podcast also previews future trends, including Elevated Living's recent innovations like automated grocery delivery and food ordering systems tailored for multifamily residents, offering practical solutions with reduced fees. These developments are presented as part of the conversation at the Multifamily Innovation® & AI Summit, highlighting the event as a key platform for industry leaders to explore technological advancements and strategic partnerships. This episode is a valuable resource for multifamily executives interested in adopting technology to enhance operational efficiency and resident services. It provides insights into how companies like Elevated Living are pioneering changes in the multifamily industry, making it a must-listen for those aiming to maintain competitive advantage in a rapidly evolving market. About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:54:34

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C-Suite Strategies: The Multifamily Innovation® Council’s Guide to Profitability

4/15/2024
The Multifamily Innovation® Council is for Multifamily Executives who want to drive profitability inside their company. This episode delves into why the Multifamily Innovation® Council isn't just an Executive level membership organization, but a movement. It fosters weekly dynamic interactions that fuel year-round growth without the constraints of a static, annual events. In this episode, we shed light on what powers the Multifamily Innovation® Council, revealing how its synergy of high-caliber executives is revolutionizing multifamily practices and pushing boundaries beyond traditional real estate operations. The Council consists of Multifamily CEOs, Presidents, Owners, Investors, Vice Presidents, Chief Technology Officers, Chief Innovation Officers, and more, who are working through issues like multifamily fraud, operational inefficiencies, rising costs, and inflation. In the fast-paced world of the multifamily industry, executives face an array of complex challenges. From grappling with the swift advancements in AI and technology to the stress of managing cash flow amidst fluctuating interest rates, the hurdles are numerous. Add to this the struggle to find and retain quality employees, navigate new regulations, and meet the high expectations of customers and investors, it becomes a relentless pursuit to stay ahead. This is where the Multifamily Innovation® Council steps in, offering an executive level membership organization focused on results and collaboration around the topics of Leadership, AI, Technology and Innovation. The council is a transformative experience for industry executives. The Council is a unique platform designed to turn challenges into opportunities for growth, learning, and innovation so that Multifamily Executives can make their business better. It provides exclusive access to the latest technologies without the need to invest in venture capital funds, allowing members to stay at the forefront of technological advancements. The key takeaways from our conversation are impactful and multifaceted. Collaboration emerges as the new innovation, where each member's unique insights create an ever-expanding network effect, enhancing the council's collective intelligence. In other words, as new members join, the council gets better and better. When people from different departments talk, this leads to more cohesive and effective strategic discussions that make the business better. The episode navigates through hot topics such as About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:36:45

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The Multifamily AI Summit Is Here

2/28/2024
Prepare to mark your calendars and join the revolution at the cutting edge of technology and Multifamily Real Estate as I, Patrick Antrim, unveil the game-changing Multifamily Innovation® AI Summit. Imagine an industry where artificial intelligence propels profitability and productivity to unprecedented heights – that's the future we're crafting at the Multifamily Innovation® Council. Throughout this episode, I share electrifying details about how our upcoming December event will merge AI effortlessly into the multifamily company, enhancing not only business outcomes but also enriching employee and customer experiences. As we walk through the council's commitment to leadership and innovation, you'll learn how our regular gatherings, webinars, and podcasts keep the pulse of transformation alive year-round. This is more than just an announcement; it's an exclusive invitation to a trailblazing congregation of AI enthusiasts and innovators. If your heart beats for AI, whether you're taking your first steps or are in the midst of product development, this segment signals a pivotal moment for your involvement. The Multifamily Innovation® AI Summit isn’t just an event; it's an opportunity to be at the forefront of an industry evolution, shaping the future of multifamily living. By joining this focused summit, you'll be aligning with stakeholders who prioritize technology as a tool for progress, all while we dissect the challenges at hand and explore technological solutions that put you ahead in the AI revolution. About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:12:59

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Revolutionizing the Rental Landscape with Automation, AI, and Multifamily Housing Innovations

12/13/2023
In an engaging interview with Kerry W. Kirby, the Founder and CEO of 365 Connect, we delve into the ever-changing landscape of property management through the lens of automation and artificial intelligence. Automated Leasing Platforms: Kerry Kirby introduces us to an automated lease signing platform that promises precision and ease for multifamily owners and operators. By harnessing the robust legal framework of Blue Moon's lease documents and integrating with screening services, 365 Connect is reducing the margin for error. The Fight Against Multifamily Labor Shortages: With a strategic blend of AI and automation dubbed Intelligent Automation, Kirby outlines how embracing technology can offer a stark solution to the industry's pain points regarding labor shortages and the grind of repetitive tasks while emphasizing the pivotal role of compliance in this journey. Streamline with AI: The pressing issue of bureaucratic red tape, especially in light of new regulations like the junk fee bill, cannot be overstated. With compliance at its core, 365 Connect has placed systematic guardrails to ensure operators stay within the bounds of the law without compromise. Personalization vs. Personal: An intriguing contrast highlighted by Patrick Antrim emphasizes the shifting paradigm from traditional personnel-heavy operations to a personalized, technology-driven approach. Integrating technology, he suggests, does not detract from customer experience; on the contrary, it elevates it by providing team members with tools to enhance their capabilities. Starting Small: A nod towards cautious optimism is given as Patrick suggests a parallel adoption strategy, ensuring validation at every step in favor of large-scale, untested changes. Multifamily Customer-Centric Innovation: Both Antrim and Kirby agree that any technological integration must prioritize the customer experience. It’s about a delicate balance between tech and touch, where augmented human interaction remains paramount. The 365 Connect Promise: Kerry W. Kirby proudly notes 365 Connect's commitment to personalized, no-pressure service – truly a hallmark of their customer-centric ethos. Enthusiasm for 365 Connect's Technological Advances: As the conversation nears its end, Patrick Antrim applauds Kirby's forward-thinking vision in the creation of a lease signing experience that is not only seamless but a substa About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:21:34

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Exploring the Drone Revolution and its Impact on Multifamily Property Management

11/27/2023
The Future of Multifamily Asset Protection with Overwatch's Rhys Andersen Multifamily property management is setting sail into uncharted territories and at the helm is cutting-edge technology. We're thrilled to bring you the latest episode of the Multifamily Innovation® Podcast, where the fusion of drone wizardry and property management meets. Join host Patrick Antrim as he delves into a stimulating conversation with Rhys Andersen, the visionary founder of OvrWatch, a pioneer in deploying drones for property inspections, asset protection, and comprehensive data collection. In this episode: Seeing Beyond the Horizon: The Drone Revolution in Multifamily Management - Rhys unfolds the story of how OvrWatch is dramatically altering the landscape of property inspections. Here's a sneak peek into the wealth of insights this talk provides: Inception of Innovation: Discover the spark that led Rhys to blend his expertise in inspections with drone technology, crafting a new level of efficiency and precision in the multifamily industry. The Power of 3D Modeling: Engage with the prospects of 3D models in property management; how a high-resolution virtual view can transform maintenance, documentation, and dispute resolution. Disaster Management: Learn about the role of drones in mitigating the aftereffects of natural disasters, paving the way for a frictionless claims process with insurers. Professional Drone Services in Property Complexity: As technology leaps forward, Rhys underlines the continued significance of professional services and how the complexity of properties influences drone service efficacy. Marketers’ New Best Friend: Witness the surprising impact that drones are having on real estate marketing and the collection of granular data for property analysis. AI's Role in Raising the Bar: Contemplate AI's transformative potential in real estate inspections - a conversation that spotlights image recognition models and enhancing the efficiency of property management systems. Empowering Through Education: The importance of personnel training and standardization across organizations for optimal utilization of new technology. A Vision for End-to-End Visibility: Rhys and Patrick discuss the pivotal importance of comprehensive visibility and easy platform collaboration with stakeholders in property management. About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:33:38

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Unfolding the AI Transformation in Multifamily Leasing and Management with Brock MacLean

11/21/2023
Welcome to the leading edge of multifamily industry insights with the Multifamily Innovation® Podcast. In this episode, we sit down with Brock MacLean, Executive Vice President and Chief Revenue Officer at LeaseHawk, to explore the transformative role AI is playing in shaping the future of multifamily leasing, management, and profitability. Diving straight into the thick of innovation, Brock MacLean details LeaseHawk's strategic application of artificial intelligence that's reshaping what we thought possible for the multifamily industry. Moving beyond mere tools, AI is now entrenched as a vital cog in enhancing intricate leasing processes, amplifying human efforts, and forging a dynamic path towards investor yields. Here's a glance at what we uncover in our discussion: Ideation to Implementation Learn how AI is bridging the gap from concept to reality in multifamily leasing. Explore LeaseHawk's integration of voice, text, chat, and lead nurturing solutions precisely crafted for the multifamily space. Substance Over Show: Discover the essentiality of leveraging AI not just for its shimmer but for its core functionalities. Brock underlines the profound impact of AI in amplifying the essence of customer engagement and driving forward operational yields. Customer-Centric Customization: Patrick and Brock discuss implementing tech that fits like a glove, accommodating diverse customer needs, and aligning with multifamily corporate culture. Product Depth Versus Breadth: The conversation shifts towards a pivotal decision point - selecting a main product that offers a full suite of services or choosing specific point solutions. Brock presents a compelling argument for efficiency and cost savings that best-of-breed point solutions offer. Tech's Multi-faceted Role in Property Management: As we delve deeper, the episode scales the broader vision of technology within asset management. Hear from Brock and Patrick as they prepare to share actionable insights at the upcoming Innovation Summit on leveraging tech to diminish risks and amplify positive experiences. Fasten your seatbelts as we embrace the avant-garde. The podcast underscores AI's dominant footprint in contact centers - turning interactions swifter, driving up application rates, and markedly diminishing vacancy spans. Data speaks volumes, and prospects engaging with AI-tethered services exhibit a procliv About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:27:29

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Moshe Crane, VP of Strategic Initiatives and Branding at Sage Ventures

10/30/2023
In an industry often seduced by buzzwords and herd mentality, the latest episode of the Multifamily Innovation® Podcast with host Patrick Antrim offers a vital antidote. Featuring guest Moshe Crane, VP of Strategic Initiatives and Branding at Sage Ventures, this episode is an urgent call to action for every high-level executive who wants to stay ahead in the multifamily landscape. Are you relying too much on conventional wisdom and the so-called 'best practices'? Moshe Crane urges you to think again. He shines a spotlight on the pitfalls of conforming to industry norms without critical evaluation, and elevates the discourse around what truly drives profitability—original thinking and proactive leadership. This isn't just another conversation about being "innovative" or "thinking outside the box." Crane emphasizes that the key to sustained success and resilience, especially during economic turbulence, lies in the continuous pursuit of knowledge. Both he and Patrick advocate for a state of perpetual curiosity, which not only prevents professional burnout but also equips you with the insights needed to make data-driven decisions and seize untapped opportunities. Are you merely a participant in the industry, or are you shaping its future? If you're content with the status quo, this episode might just disrupt your complacency. Crane brings to the table his unique pleasure in market analysis, revealing how looking at things from a different angle can uncover hidden gems and identify untapped revenue streams. It's not about following the crowd; it's about setting the pace. If you aim to be more than just another name in the industry—if you want to be an influential leader driving change—then missing this episode is not an option. Go beyond the noise and tap into something transformational. It's time to stop following and start leading. Don't let your competitors get this edge. Tune in now. #multifamilyinnovation Connect with Moshe Crane: https://www.linkedin.com/in/moshecrane/ About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:42:51

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Building Financial Expertise: A Key to Success in Modern Apartment Property Management

7/18/2023
In this episode of the Multifamily Innovation® Podcast, host Patrick Antrim welcomes Briant Carcamo, co-CEO of Vizibly and a seasoned real estate professional. They discuss the importance of building financial expertise within employees and the role of technology in up-skilling and re-skilling individuals. Briant shares insights on how technology can help make employees smarter and improve the overall employee experience. Tune in to learn more about the cutting edge advancements in the multifamily real estate industry. Apartment property managers can greatly benefit from the use of tools and technology, as they provide valuable data and insights to inform decision-making. This episode emphasizes the importance of translating data into actionable insights, which is the main purpose of implementing tools like business intelligence platforms or data analytics products. These tools enable property managers to analyze and understand various aspects of their business, including multifamily lead management, leasing funnels, and operational levers. However, the multitude of tools available in the multifamily technology landscape can overwhelm multifamily property managers. With so many options, it can be challenging for them to determine which tools are most valuable and will yield the best results for their specific circumstances. This highlights the need for property managers to carefully evaluate their tech stack and prioritize the tools that truly make a difference for their organization. Additionally, as multifamily owners face cashflow constraints, there may be tighter restrictions on technology spend. This further emphasizes the importance of property managers reevaluating their tech stack and focusing on tools that provide real value and contribute to the efficient and profitable operation of their properties. Leveraging tools and technology empowers multifamily companies to make more informed decisions, anticipate potential issues, and take proactive measures to prevent problems. By utilizing data and predictive insights, apartment owners and operators can better manage day-to-day o About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:39:50

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Surviving the Storm: Navigating Hail Damage in Texas - A Guide for Multifamily Property Owners

6/22/2023
In this episode of the Multifamily Innovation® Podcast, host Patrick Antrim spends time with Marc Ness, founder of WeatherShield, who shares his expertise on protecting property investments during severe weather conditions. Marc, who has over two decades of experience in construction, investment, and insurance, provides insights on how to prepare for and handle weather-related property damage claims. He emphasizes the importance of understanding property insurance policies and claims processes to ensure maximum coverage and quick recovery. Marc stresses the importance of being proactive in addressing potential storm damage to minimize future insurance claims. He explains that by addressing and correcting storm damage immediately, property owners can prevent further damage and potentially avoid costly insurance claims. Also highlighted the importance of being aware of storm damage to avoid selling a multifamily property for less than its worth due to undisclosed damage. Being proactive and knowledgeable about storm damage can help multifamily investors make sound and smart decisions to minimize financial losses. Multifamily property owners have a duty to mitigate damage and should address any issues promptly to prevent further damage and ensure coverage by their insurance company. Multifamily investors can leverage insurance scenarios to make capital improvements without spending their own money. Acquisition teams need to look for properties that have the potential for found money in them where damage has occurred. By leveraging the insurance scenario, investors can get some capital improvements accomplished without spending capital improvement dollars. However, it's important for apartment investors to be proactive in these matters rather than reactive, and to have knowledge and awareness of their options. Additionally, having a sound risk preparedness plan in place as part of an asset management strategy is important. Hidden damages can be discovered by a trained eye, such as potential leaks, holes, cracks in vinyl siding, and broken windows. By being aware of these damages, apartment property managers can address and correct them immediately, preventing further damage and potentially reducing costs in About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:36:48

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The Biggest Obstacles to Healthy Apartment Cash Flow

6/15/2023
In this episode of the Multifamily Innovation® Podcast, host Patrick Antrim provides an inside look at the most recent meeting of the Multifamily Innovation® Council. This Council is open to multifamily owners and operators with 1,500 units or more who are dedicated to driving innovation in the multifamily industry. The episode delves into the significance of comprehending the financial impact of a multifamily business and utilizing that knowledge to enhance productivity and improve the business. Antrim highlights that with the advancements in AI, there has never been a better time to reimagine a business. Furthermore, the discussion emphasizes the importance of educating employees about the financial picture early on in their careers and motivating them to invest in themselves and their skills. The ultimate goal is to elevate both the multifamily company and its employees, leading to a more successful and productive business. Antrim stresses the importance of defining success and understanding how it is perceived by different people in the company. Asking regional apartment managers, property managers, and other employees to define success and paying attention to whether it is activity-related, occupancy-related, or financial-related is an effective strategy. The episode also highlights the opportunity to educate employees about the financial picture early on in their careers and incentivize them to invest in themselves and their skills. By clarifying who the multifamily company is managing for, such as investors who could be teachers, firefighters, or first responders, employees can better understand the financial impact of their decisions and expect more from their company and themselves. Overall, the episode underscores the importance of defining success and ensuring that everyone in the company is aligned and working towards the same goals. Antrim also mentions the importance of incentivizing employees to learn financial skills and focusing on preventative measures for late rent payments in apartment communities to improve the business. One suggestion is moving the date for collection bonuses earlier in the timeline to encourage employees to be more proactive in addressing late payments. Antrim also emphasizes the importance of training multifamily employees on financial understanding at every level of the business and defining success based on financial metrics r About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:23:20

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Standardized and Normalized Data in the Multifamily Industry

6/7/2023
Today on the Multifamily Innovation® Show, Patrick Antrim discusses the importance of standardized and normalized data in the multifamily industry with Elizabeth Braman, Co-Founder and CEO of Revolution RE. Elizabeth's company provides tactical insights and reporting for peak apartment performance. The episode also includes announcements for the Multifamily Innovation® Summit and the Multifamily Innovation® Council, which provides support and networking opportunities for owners and operators of 1,500 units or more. Patrick and Elizabeth discuss how using data for benchmarking, resident experience analysis, and risk management can help improve apartment property performance and retention. This includes analyzing year-over-year performance, team productivity, performance metrics, online reviews, sentiment, and emails to determine the health of a particular multifamily property. Data can be used to identify opportunities or potential weaknesses in multifamily property performance for risk management purposes. Other use cases for data include multifamily revenue growth, testing new technologies, and regulatory compliance. By having standardized data in the same environment and format, comparative analysis can be done to improve upon current practices and learn from the competitive set. Additionally, today's episode delves into the benefits of offering apartment amenities and experiences to residents, which can enhance their overall experience and increase retention. One way to measure their impact is by analyzing online reviews, which are the primary means by which most people find housing these days, especially within the multifamily industry. Positive reviews can lead to increased traffic from online leads, while negative reviews can have the opposite effect. Although determining the value of these offerings can be difficult, it is crucial to consider their overall impact on resident experience and retention. Elizabeth stresses the importance of having a structured and focused data strategy for multifamily companies to effectively use data and achieve results. She recommends starting by identifying which data sources to work with and setting achievable, measurable, and worthwhile goals. She also emphasizes the i About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:55:30

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Multifamily Innovation® and the Role of Digital Transformation

5/24/2023
Welcome to the newest episode of The Multifamily Innovation® Podcast, your go-to platform for gaining an edge in the multifamily apartment industry. This episode is hosted by Patrick Antrim, the Founder, and CEO of Multifamily Leadership. In this episode, we are excited to share some key announcements and introduce our guest, Steve Jarvis, the CEO of CredHub. We're delighted to announce that the planning for the Multifamily Innovation Summit is in full swing. This event is a gathering of multifamily investors, developers, operators, and third-party managers committed to driving innovation within the industry. Registration is now open, and you can register today at MultifamilyInnovation.com. Among our exciting line-up of activities, we have the Multifamily Innovation Awards show, celebrating categories from the esteemed Best Places to Work Multifamily® to the Multifamily Innovation® Bootstrapper award. Our Innovation Showcase, exclusive talks with the Multifamily Innovation Council, and high-level networking events are also not to be missed. If you're an owner or operator of 1,500 units or more, be sure to check out the Multifamily Innovation® Council. This initiative is not just about technology; it focuses on the processes, leadership, and innovation necessary to enhance business performance. In this episode, we're thrilled to welcome Steve Jarvis, the CEO of CredHub. Steve has an impressive background in travel, having worked for Expedia and Alaska Airlines, always being on the cutting edge of technology. His present focus is on CredHub, a company dedicated to reducing rent delinquency and providing substantial value to residents. Episode Highlights: About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:45:30

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Organic Renewal Strategy for Apartment Leasing

5/16/2023
In today's episode of the Multifamily Innovation® Podcast, we dive into the value of fitness programs inside your apartment community and how one company is catching momentum from some top brands in Multifamily. Host, Patrick Antrim, talks with the Founder of Swyft Fitness, Will Gonzalez who is rethinking what is possible for fitness programs at multifamily properties across the nation. Overview of the episode: integrate fitness programs into apartment communitiesvalue of multifamily fitness amenities About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:27:50

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Unveiling Trends and Differentiators: A Deep Dive into the Best Places to Work Multifamily®

5/10/2023
In this episode of The Multifamily Innovation® Podcast, host, Patrick Antrim, CEO of Multifamily Leadership, takes a deep dive into the Year-on-Year (YOY) trends among the Best Places to Work Multifamily®, and the key differentiators that set these companies apart. What you'll learn in this episode: Key differentiators of the Best Places to Work Multifamily®: About the Multifamily Innovation® Summit: Find out more about the Multifamily Innovation® Summit taking place in December, where the winners of the Best Places to Work Multifamily® program will be celebrated. Visit MultifamilyInnovation.com/awards for more details on the Best Places to Work Multifamily® Program. Visit MultifamilyLeadership.com to see all events, news, and insights in multifamily. Enjoy the show, and don't forget to subscribe to stay updated on the latest trends and insights in the multifamily apartment industry. About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:21:24

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Taking Action Outside Your Comfort Zone in Multifamily

5/9/2023
In this episode of the Multifamily Innovation® Podcast, host Patrick Antrim delves into the power of stepping outside our comfort zones in order to spark innovation and success within the multifamily industry. Show Notes: Introduction: Patrick emphasizes the importance of taking action outside our comfort zones in order to foster innovation within multifamily organizations. Challenges: Often, individuals may feel reluctant to take risks and try new things within their organizations, especially when their past experiences resulted in failure. Multifamily Innovation® Summit: Patrick highlights the annual event, which brings together individuals making rent more valuable for customers, and showcases the Multifamily Innovation® Awards, including categories such as Best Places to Work and Bootstrapper Award. Multifamily Innovation® Council: A platform for high-level networking among multifamily operators with 1500 or more units, providing a feedback loop and shaping the priorities and interests within the industry. Importance of innovation: Patrick shares a personal story of investing in media and video equipment before the COVID-19 pandemic, which helped his business pivot and stay ahead of the curve during difficult times. Learning from past decisions: Reflecting on decisions that were made by stepping outside comfort zones and recognizing that these actions have the potential to lead to significant growth. Taking action: Encouragement to consider decisions that have been put off due to discomfort, and managing potential worst-case scenarios in order to grow in personal and professional lives. Getting involved: Listeners are encouraged to follow the Multifamily Leadership brand, attend events, and get involved in industry discussions. Closing: Share the episode with friends, subscribe, rate, and review the podcast to help increase its visibility and promote valuable content to other multifamily professionals. Don't miss the next episode of the Multifamily Innovation® Podcast, where Patrick continues to explore innovation and growth in the multifamily industry. Subscribe and follow at multifam About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:13:12

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Digital Rent Collection: Strategies and Insights for Apartment Owners

5/1/2023
In this episode of the Multifamily Innovation® Show, Patrick Antrim talks with Mark Peters, the President of Zego. Mark previously was the head of finance, payment operations, and business systems departments and has over 10 years of finance experience in the high-tech and payments space, resulting in an IPO and multiple positive exits. Patrick and Mark discuss their thoughts on macro and micro economic factors that multifamily owners, operators, and investors are having to deal with today. Topics covered: Trends in rent collectionsZegoConnect: Mark Peters: https://www.linkedin.com/in/markdavidpeters/ Zego: https://www.gozego.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/ Get Involved: Attend/Sponsor the Multifamily Innovation® Summit: https://multifamilyinnovation.com/ Join the Multifamily Innovation® Council: https://multifamilyinnovation.com/multifamily-innovation-advisory-council/ Submit for a Multifamily Innovation® Award: https://multifamilyinnovation.com/awards/ Attend/Sponsor the Multifamily Women® Summit: https://multifamilywomen.com/ About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company. To learn more or to join, visit https://multifamilyinnovation.com/council. For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect: Multifamily Innovation® Council: https://multifamilyinnovation.com/council/ Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/ Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Duration:00:42:23