The Quick Lube Expert Podcast

M. Kevin Davis and the QLE team would like to wish everyone a great Thanksgiving holiday. This week, Kevin shares a brief message about having gratitude every day for the positive things you have in life. ----- To learn more about how Quick Lube Expert can help you, visit: www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: www.mkevindavis.com Sign up for your FREE Discovery Assessment at: www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: www.phillips66lubricants.com, and www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: www.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: www.kendallhmb.com

M. Kevin Davis invites author and coach Kenneth O’Neal to the QLE Podcast. They discuss both what gumption is a how gumption can get you to the transformed life you desire. Buy “The Circle of Gumption” on Amazon: https://www.amazon.com/dp/1949550761 To learn more about KRONEAL Coaching and Training, visit https://www.kroneal.com/ ----- To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: https://www.phillips66lubricants.com, and https://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: https://www.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: https://www.kendallhmb.com

M. Kevin Davis invites AOCA President Tom Staker to the QLE Podcast. They discuss the importance of being a member of the industry association so you can stay on top of issues like the recent Hyundai/Kia recall. ----- To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: https://www.phillips66lubricants.com, and https://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: https://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: https://www.kendallhmb.com

M. Kevin Davis invites Justin Rae, Founder and CEO of Cinch, to the QLE Podcast. Justin shares his “10 Commandments for a Successful Email Campaign” so that you can increase your reach and keep your messages out of the spam folder. You can learn more about Cinch or contact them by visiting: https://www.cinch.io Learn more about Cinch’s special offer at: https://www.cinch.io/amazon ----- To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: https://www.phillips66lubricants.com, and https://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: https://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: https://www.kendallhmb.com

This week, we revisit the #1 episode of the second year of the QLE Podcast. Kevin and Brian from Wynn’s USA discuss why educating your customers on the services you provide helps tremendously to keep customer satisfaction high and pressure low. Educating customers on the benefits of the services offered allows them to make the best decision for their vehicle. Find out more about Wynn’s by visiting: https://www.wynnsusa.com Connect with Brian on LinkedIn: https://www.linkedin.com/in/brian-trigalet-8b59b99/ ----- To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: https://www.phillips66lubricants.com, and https://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: https://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: https://www.kendallhmb.com

M. Kevin Davis invites Eric Duke, VP of Sales and Marketing with Vertex Energy and H&H Oil, to the QLE Podcast. They discuss some of the most important qualities to look at when selecting a used motor oil collector including the economic value, environmental factors, safety, and customer service. You can contact Eric directly at: eric@hhrecycling.com ----- To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: https://www.phillips66lubricants.com, and https://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: https://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: https://www.kendallhmb.com

M. Kevin Davis invites Dave Fein from Atlantic Coast Enterprises back to the QLE Podcast to discuss some key foundational steps for making the most out of your employee training program. ----- To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: https://www.phillips66lubricants.com, and https://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: https://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: https://www.kendallhmb.com

M. Kevin Davis invites Philip B. Gale from Gale Force Training to the QLE Podcast. They discuss why time management is so important to success and some tips and tricks you can start using immediately to help you use your time more productively. You can learn more about the services Philip B. Gale has to offer by visiting https://www.galeforcetraining.com/, or email him directly at: phil@galeforcetraining.com ----- To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: https://www.phillips66lubricants.com, and https://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: https://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: https://www.kendallhmb.com

M. Kevin Davis and QLE Team Members Jonathan and Joshua Keeton break down the top 5 episodes of the year and give their favorite takeaways from each episode. The top 5 episodes of the year were… #5) QLE Ep. 056 - Customer Service Is Different Than What It Used to Be ft. Customer Experience Consultant David Avrin #4) QLE Ep. 067 - Hiring Mindset Over Skill Leads to a Better Company Culture ft. Dave Fein from Atlantic Coast Enterprises #3) QLE Ep. 057 - Are Paper Catalogs a Thing of the Past?: Leveraging Web Catalogs to Improve Efficiency and Profits ft. Jay Wright from ShowMeTheParts.com #2) QLE Ep. 058 - QLE Ep. 058 - The Challenges and Rewards of Quick Lube Ownership ft. Tyson Daniels - Grease Monkey Franchisee from Idaho #1) QLE Ep. 078 - “Everything is an Oil Change”: An Alternative Approach ft. Brian Trigalet from Wynn’s USA Check out these or any of our past episodes on your favorite podcast platform, or visit: https://www.quicklubeexpert.com/qle-podcast ----- To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: https://www.phillips66lubricants.com, and https://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: https://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: https://www.kendallhmb.com

M. Kevin Davis and Ellie Pentland announce open registration for the second regional Quick Lube Re-calibration event being held in the Utah area. This jam-packed one-day event will feature training sessions, networking opportunities, access to industry vendors, and door-prizes. Breakfast and lunch is included and is open to any quick lube owners and operators in the industry. Attendance is limited. When: Tuesday, October 11th, 2022 from 8am-5:30pm MT Where: Alpine Country Club - 5000 West Alpine Country Club Lane, Highland, UT 84003 Cost: $79/attendee (Early Bird through Sep. 22nd or via instructions in the episode), $129/attendee (through October 2nd) Sign-Up: https://www.tickettailor.com/events/qlr Questions? Call (855) 738-9687 and ask for Ashley or Ellie, or email Ellie at: ellie@throttlemuscle.com ----- To learn more about how Quick Lube Expert can help you, visit: http://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: http://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: http://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: http://www.phillips66lubricants.com, and http://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: http://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: http://www.kendallhmb.com

M. Kevin Davis invites David Wright from Mr. & Mrs. Wright Coaching and Consulting to the QLE Podcast. They discuss what you should do once you have assembled a team in order to further invest in them, build them up, and allow them to grow both personally and in the workplace. You can contact David Wright directly by email, david@mrandmrswright.com. Find out more about how M&MW Coaching and Consulting can help you by visiting: https://mrandmrswright.com . ----- To learn more about how Quick Lube Expert can help you, visit: http://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: http://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: http://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: http://www.phillips66lubricants.com, and http://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: http://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: http://www.kendallhmb.com

M. Kevin Davis and Doug Arnold from Service Champ discuss the current state of the supply chain in this post-pandemic era. They reflect on some of their experiences regarding the supply chain during the pandemic and how some of their decisions then and now have changed as a result of their experience. You can contact Doug Arnold directly by email, darnold@servicechamp.com, or call (330) 280-1571. Find out more about Service Champ by visiting https://servicechamp.com or call (800) 221-0216. ----- To learn more about how Quick Lube Expert can help you, visit: http://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: http://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: http://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: http://www.phillips66lubricants.com, and http://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: http://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: http://www.kendallhmb.com

M. Kevin Davis invites Dr. Nate Hearne to the QLE Podcast to discuss why you should invest in the lives of your team members so that they can be successful both at and away from work. Find out more about how Dr. Nate Hearne can help you through speaking or coaching or purchase one of his books by visiting https://www.drnatehearne.com/ Get your copy of Ziglar’s Wheel of Life by visiting… https://www.mkevindavis.com/wheel-of-life. ----- To learn more about how Quick Lube Expert can help you, visit: http://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: http://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: http://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: http://www.phillips66lubricants.com, and http://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: http://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: http://www.kendallhmb.com

Quick Lube Expert is celebrating the 100th episode of the QLE Podcast!!! On this episode, M. Kevin Davis invites Joe Farr from ITW back on the show to discuss all things wiper blades. They go over the different types of blades available and why not offering them to customers can be a disservice to them, as poor visibility in inclement weather can be a safety hazard. You can find out more about ITW and other programs they offer by visiting www.itwproap.com or www.fullthrottleproducts.com. You can contact Joe Farr directly at (281) 450-7994. ----- To learn more about how Quick Lube Expert can help you, visit: http://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: http://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: http://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: http://www.phillips66lubricants.com, and http://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: http://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: http://www.kendallhmb.com

Kevin Davis invites QLE team member Ed Sorrell back to the QLE Podcast to discuss why lockout/tagout is so important to team member safety and why every person in the shop should be trained on the proper procedures. ----- To learn more about how Quick Lube Expert can help you, visit: http://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: http://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: http://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: http://www.phillips66lubricants.com, and http://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: http://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: http://www.kendallhmb.com

M. Kevin Davis invites Dave Everett back to the Quick Lube Expert Podcast. Kevin and Dave discuss how your shop’s overall condition affects your customer’s perception, confidence, and trust, as well as your appeal to new and existing customers, your car count, and your bottom line. You can contact Dave Everett by emailing him at deverett819@gmail.com, or give him a call at: (727) 424-9288. ----- To learn more about how Quick Lube Expert can help you, visit: http://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: http://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: http://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: http://www.phillips66lubricants.com, and http://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: http://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: http://www.kendallhmb.com

In this episode, M. Kevin Davis invites Tim Welch from ABCO Security to the QLE Podcast. They discuss many reasons why a security system is important, many of the new features that are available, and how you can best utilize it to meet the needs of your business. To find out more about how ABCO Security can help you, visit https://abcosecurity.pro ----- To learn more about how Quick Lube Expert can help you, visit: http://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: http://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: http://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: http://www.phillips66lubricants.com, and http://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: http://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: http://www.kendallhmb.com

In this episode, M. Kevin Davis invites QLE Team Member Ed Sorrell back to the QLE Podcast to discuss the importance of having an SPCC (Spill Prevention Control and Countermeasure) Plan to help protect both your business and the environment. ----- To learn more about how Quick Lube Expert can help you, visit: http://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: http://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: http://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: http://www.phillips66lubricants.com, and http://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: http://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: http://www.kendallhmb.com

In this episode of the QLE Podcast, M. Kevin Davis invites Ellie Pentland back to the QLE Podcast to discuss the biggest takeaways from the first regional Quick Lube Recalibration event. They also announce the next regional Quick Lube Recalibration event being held in Salt Lake City, UT slated for early October 2022. Details will be announced soon. You can contact Ellie via email at: ellie@throttlemuscle.com, or by calling: (805) 354-7098 x1030. ----- To learn more about how Quick Lube Expert can help you, visit: http://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: http://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: http://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: http://www.phillips66lubricants.com, and http://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: http://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: http://www.kendallhmb.com

In this episode of the QLE Podcast, M. Kevin Davis invites Matt Talbert from Rick Breen’s Rapid Lube & Wash to discuss they many ways they both prepare themselves for claims that may arise and how they go about handling a customer claim when it’s received. ----- To learn more about how Quick Lube Expert can help you, visit: http://www.quicklubeexpert.com To learn more about what M. Kevin Davis has to offer, visit: http://www.mkevindavis.com Sign up for your FREE Discovery Assessment at: http://www.quicklubeexpert.com/discovery-signup To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: http://www.phillips66lubricants.com, and http://www.kendallmotoroil.com Find out more about the Phillips 66 Shield High Mileage Booster: http://ww.shieldbooster.com Find out more about the Kendall GT-1 High Mileage Booster: http://www.kendallhmb.com