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The Voice of Retail

Business & Economics Podcasts

The Voice of Retail is a twice-weekly podcast hosted by retail pioneer, advisor and keynote speaker Michael LeBlanc and is produced in conjunction with Retail Council of Canada. Each and every week I interview the most interesting people in and around the retail industry, examining the key issues and strategies on the minds of thought leaders in Canada, the U.S. and around the world. © 2018-2022 M.E. LeBlanc & Company Inc. All Rights Reserved.

The Voice of Retail is a twice-weekly podcast hosted by retail pioneer, advisor and keynote speaker Michael LeBlanc and is produced in conjunction with Retail Council of Canada. Each and every week I interview the most interesting people in and around the retail industry, examining the key issues and strategies on the minds of thought leaders in Canada, the U.S. and around the world. © 2018-2022 M.E. LeBlanc & Company Inc. All Rights Reserved.

Location:

Mississauga, ON

Description:

The Voice of Retail is a twice-weekly podcast hosted by retail pioneer, advisor and keynote speaker Michael LeBlanc and is produced in conjunction with Retail Council of Canada. Each and every week I interview the most interesting people in and around the retail industry, examining the key issues and strategies on the minds of thought leaders in Canada, the U.S. and around the world. © 2018-2022 M.E. LeBlanc & Company Inc. All Rights Reserved.

Language:

English

Contact:

6472009138


Episodes

What Matters To Today’s Consumers: A Fireside with Capgemini's Canadian Retail Lead Vinayak Madappa

1/24/2022
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. With 300,000 consultant worldwide and a sterling reputation for sophisticated retail and technology mandates, CapGemini delves into consumer behavioural and attitudinal changes across 12 countries including Canada to help us understand the post-COVID consumer. Today on The Voice of Retail, I sit with Vinayak Madappa, Strategic Advisory...

Duration:00:31:54

Corey Mintz on his New Book "The Next Supper" and the Intersection of Restaurants & Grocery

1/21/2022
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. In light of the pandemic, author and food reporter Corey Mintz has written a compelling look into the restaurant and foodservice industry, illuminating a path to a better, safer, happier meal. Today on The Voice of Retail, I get to pick Corey’s brain about the future of food retail, how and in what ways we can expect the grocery industry to...

Duration:00:35:10

NRF Big Show 2022 Bonus: Jordan Ekers, Co-Founder, Chief Operating Officer, Nudge.

1/20/2022
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. Welcome to a special NRF Big Show 2022 bonus episode of podcast, one of a series of exclusive interviews produced to support the show, the vendors and industry thought leaders heading into the new year. This episode: Jordan Ekers, Co-Founder, Chief Operating Officer, Nudge. These bonus episodes all follow a similar format: first, we learn...

Duration:00:15:46

Turning Adversity into Growth: Best-Selling Author + Executive Coach Heather Monahan

1/17/2022
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. What if I told you that the adversity you face in life might hold a surprising opportunity for growth and success? Today on The Voice of Retail, best-selling author, keynote speaker, podcaster and executive coach, Heather Monahan, tells us how. We talk about blowing up the ‘traditional’ career lanes to unleash your talents, transforming...

Duration:00:21:23

NRF Big Show 2022 Bonus: David Wilkinson, President, NCR

1/16/2022
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. Welcome to a special NRF Big Show 2022 bonus episode of podcast, one of a series of exclusive interviews produced to support the show, the vendors and industry thought leaders heading into the new year. This episode: David Wilkinson, President NCR Retail These bonus episodes all follow a similar format: first, we learn about my guest and the...

Duration:00:17:19

Author & Journalist Dana Thomas on Fashion Retail + Why What We Wear Matters

1/14/2022
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. Journalist, Author and fashion specialist, Dana Thomas, has been reporting on the latest trends and insights in the fashion industry for over thirty years. Today I catch up with Dana on the left bank in Paris, writing for British Vogue and The New York Times - and, of course, taking the time to talk with me about the fashion retail industry...

Duration:00:37:52

Riffs on Retail with Scott Galloway: Best of Remarkable Retail #podcast

1/10/2022
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. On this special episode I am thrilled to be sharing an excerpt from the most popular Remarkable Retail podcast of our third season, where my podcast partner & best selling author Steve Denis and I wrap up Season 3 with the inimitable, irrepressible and always provocative Scott Galloway. For those who have yet to jump on the Big Dawg train,...

Duration:00:25:31

Finding The Right Fit: Saxx Underwear CEO Wendy Bennison on Retail Done Right

1/7/2022
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. With over a decade of success and a loyal fanbase in their pouch, this Canadian menswear staple brand is disrupting the North American men’s underwear space. Today on The Voice of Retail we’re going to strip back the layers of Saxx Underwear’s retail strategy with their CEO Wendy Bennison. As a seasoned retail executive with senior leadership...

Duration:00:26:37

Retail Veteran Vicki Bradley on Retail Leaders and Leaders of the Future

1/3/2022
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. We’re starting off the year with an amazing, veteran retailer turned executive coach - Vicki Bradley is my special guest on this first episode of 2022! With a storied retail career in sales and operations roles from the Northern Group to the President of The Bombay Furniture Company and then at Hr2 by Holt Renfrew, plus a stint on the...

Duration:00:27:38

WW’s Digital Transformation: Strategy, Leadership + Loyalty: Best of Conversations with CommerceNext #podcast

12/31/2021
Today I am thrilled to be sharing a full episode from my all new Conversations with CommerceNext podcast featuring Jon Mandell, Senior Vice President of Global Membership Marketing and Commerce with WW. WW started their digital transformation long before the pandemic demanded brands to keep up with the great acceleration of eCommerce, and on this episode along with my co-host Scott Silverman we get an inside look at the process and people behind WW’s great leap forward and how the...

Duration:00:29:56

Tapestry’s CDO on Transforming Culture, Team Building and Customer Empathy: Best of Conversations with CommerceNext #podcast

12/27/2021
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. On this special episode I am thrilled to be sharing a full episode from my all new Conversations with CommerceNext podcast featuring Tapestry, the global house of brands that unites renowned labels such as Coach, Kate Spade and Stuart Weitzman, attributes its digital transformation success to its culture and its craft. Along with my #podcast...

Duration:00:42:08

What's New & Next For Luxury Retail, with Karen Katz, Steve Sadove and Oliver Chen: best of Remarkable Retail #podcast

12/24/2021
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. On this special episode I am thrilled to be sharing an excerpt from one of the most popular Remarkable Retail podcast of our third season, where my podcast partner & best selling author Steve Denis and I host a blockbuster panel featuring three of the most experienced and insightful veterans of the luxury world: Karen Katz (former President &...

Duration:00:26:40

The Art & Science of Retail Innovation with Jose Ribau, EVP Digital & Innovation, Cadillac Fairview

12/20/2021
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada Retail innovation is one of those million-dollar phrases tossed out in meetings, boardrooms and media across Canada - but what does it mean, how do you make it happen, and can we recognize innovation when we see it? My very special guest on The Voice of Retail podcast for this episode is someone who lives and breathes retail innovation -...

Duration:00:32:02

Seeing Around Corners and Into the Future with Rob Garf, VP & GM Retail, Salesforce

12/17/2021
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada As a company they are a a household name. As a prized vendor with their hand on the meta - data behind an entire industry they are unrivalled, matched only by their people who put the two together and help us see around corners and into the future. On this episode of The Voice of Retail, I welcome back to the podcast Rob Garf, Vice President...

Duration:00:29:44

Building, Nurturing and Keeping High Performance Retail Teams with Jeff Tate, CIO at Henry's, and Ian Rosen, EVP Strategy & Digital, Harry Rosen

12/13/2021
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada In this special episode I’m picking up my conversation with two retail’s brightest thinkers live from the virtual stage of the Retail Council of Canada’s Retail Marketing Forum in late October. It was my pleasure to welcome Jeff Tate, Chief Innovation Officer at Henry’s, and Ian Rosen, Executive Vice President, Strategy & Digital, with Harry...

Duration:00:27:48

Exclusive Holiday Research: Forrester VP & Principal Analyst Sucharita Kodali

12/10/2021
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada On this special episode I am thrilled to be sharing a full episode from my Conversations with CommerceNext podcast featuring Exclusive Holiday Research with Forrester VP & Principal Analyst Sucharita Kodali I launched the Conversations with CommerceNext podcast with my U.S. based partners to meet the top practitioners and thought leaders in the...

Duration:00:36:37

Winning on Purpose, Net Promoter Score 3.0 with Fred Reichheld

12/6/2021
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada For business leaders and marketers from around the world, author and Bain Fellow Fred Reichheld is a household name - even The Economist named him the “high priest” of customer loyalty. Today, I’m thrilled to sit down with the inventor of the Net Promoter Score to peel back the layers of the NPS v3.0, and the new era of customer loyalty in...

Duration:00:27:55

POS eCommerce Innovation with Clik2Pay’s Founder & CEO Mike Bradley

12/3/2021
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada Clik2Pay is transforming the payment experience for consumers and the online transaction capabilities for online retail. Riding the rails of the Great Acceleration of eCommerce, this company has created an intuitive, quick and secure POS system that’s both consumer- and retailer-friendly. By leaning into Interac e-Transfer technology, the...

Duration:00:29:58

A Glimpse Into the Future with SOON Future Studies Global Futures Director, Sarah Owen

11/29/2021
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada If you are a frequent listener or subscriber to the podcast, you'll know I often ask guests, "what's next?" to wrap the episode. Well, in this interview with Sarah Owen, Global Futures Directory, SOON Future Studies, "what's next?" IS the episode After reaching Sarah in her new home base in one of my favourite global cities, Lisbon, we talk...

Duration:00:30:45

Digital Strategy In Changing Times with Kais Makhlouf, Vice President of Digital Solutions at Thinkmax

11/26/2021
Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada Kais Makhlouf, Vice President of Digital Solutions at Thinkmax Consulting, leverages his decades of hands-on experience developing and refining digital strategies for retailers. Focusing on their needs, priorities and pre-existing digital ecosystems, Kais helps retailers navigate the ever-evolving digital landscape. Today on The Voice of...

Duration:00:29:55