Without a Roadmap

This week, Cam and Yonas welcome Aggelos Mouzakitis to the show! Aggelos is one of the few -so called- Customer-led Growth Product Managers, who has worked with more than 100 SaaS companies, and trained thousands through his physical and online courses.

This week, Cam and Yonas welcome Rachel Decker to the show! Rachel is a Senior PM at Vendr, and has previously worked at companies like ezCater and Hubspot. With a background and passion for UX research and design, Rachel brings a unique perspective to the world of product.

This week, Cam and Yonas welcome Cassidy Fein to the show! Cassidy is the Director of Product for Organizations at Vimeo, an instructor at Mind the Product, and has over ten years of B2B product experience. She loves empowering people through technology and solving hard problems for real human beings.

This week, Cam and Yonas welcome Christina Tong to the show! Christina is a Senior PM at Peloton, who previously spent 4 years as a Google product manager leading launches across the Maps, Augmented Reality, and Shopping teams. She is also a member of the Board of Directors of AsylumConnect and is passionate about growing inclusive and scalable product teams. *Christina's views are her own and not those of any past or current employers.*

Take our survey! https://docs.google.com/forms/d/e/1FAIpQLSd8H7TYWxZGTyyA7rIUN-_KNXx7g3gNaIf-KsBt2sGJcaOGUA/viewform Cam and Yonas are taking this week off to load up on turkey and mashed potatoes, and we figured we'd take this time to turn the mic towards you. Got a topic you've always wanted to hear us cover? A guest you've wanted us to speak with? Some pet peeve about us that you're desperate to get off your chest? We want it all! The survey will take you less than a minute, you can answer as many or as few questions as you'd like, and you'll get to have a say in the future of the podcast! You can take the survey here, or feel free to send any additional comments to our producer at casey@parlor.io. Happy Thanksgiving!

Cam and Yonas welcome Kim Beinborn to the show this week! Kim is the Head of Customer Success at Slack, and has previously worked at companies like LinkedIn, BuiltIn Chicago, and GE. After beginning her career in talent acquisition, Kim transitioned into the CS space and has been curating excellent customer experiences ever since.

This week, Cam and Yonas welcome Stephen Boak, VP of Product Design at Datadog, to the show! Stephen's winding career through architecture, devtools, and design has led him to the San Francisco tech scene where he is helping to build the product design team at one of the fastest growing startups in the country.

This week, Cam and Yonas welcome Ronni Gaun to the podcast! Ronni is an Enterprise CSM at Zoom who has built her career in Customer Success around the idea of human to human connection. She's the co-founder of two different organizations, CS Ladies and The Innovation Inquirers, and is passionate about curating the best experience possible for customers and developing lifelong relationships

This week, Cam and Yonas welcome Tara Shipp to the show! Tara is a digital product designer at Pura, and has previously worked at companies like Purple, and Pluralsight. She is passionate about implementing ethical human centered design and has spent the past few years sharpening her UX design skills.

This week, Cam and Yonas welcome Bethany Baymore to the show! Bethany is a Program Manager of Customer Experience at Rapid7, and has previously worked at companies like Yesware and Forrester. She is focused on creating the best possible experience for her customers and is helping to expand the Customer Experience team at Rapid7.

This week, Cam and Yonas welcome Mariah Hay to the show! Mariah is the Chief Experience Officer at Help Scout. As a leader in digital product development and human-centered design, Mariah helps organizations ensure that delivering value to the user is at the center of everything they build.

This week, Cam and Yonas welcome Kelly Schaefer to the show! Kelly is the Head of Enterprise Product at Stripe. She's previously worked at companies like Google and IDEO, and has spent the past year at Stripe building the enterprise product team up from scratch.

This week, Cam and Yonas welcome Stacy Justino to the show! Stacy is the Director of Customer Happiness at Wistia, and has been running their support team for the past three years. She's worked her way through the support ranks and has a deep understanding of how to help her customers not just succeed, but excel.

This week, Cam and Yonas welcome Jill Crawford to the show! Jill is the Senior Director, Customer Development, Retention and Advocacy at Workhuman. With 17 years experience in marketing across many disciplines and a passion for mentoring and team growth; Jill brings a unique flavor to customer development and advocacy marketing.

This week, Cam and Yonas welcome Mike Lemire to the show! Mike is the VP of Customer Success at Toast, and has previously worked at companies like Notarize, Hubspot, and Yahoo. After starting out in the music industry, he transitioned into account management and eventually customer success, where he's spent the past few years building scalable SaaS teams.

This week, Cam and Yonas welcome DeeDee Fallon to the show! Deedee is the Director of Customer Success at Klaviyo, and previously worked at Hubspot. She's been in the Customer Success space for the past eight years and is passionate about driving long term success for her customers.

This week, Cam and Yonas welcome Geoffrey Arruda to the show! Geoffrey is the Team Manager of Account Management at CarGurus, and oversees five different Team Leads with about 25 individual contributors. He's been at CarGurus for almost 7 years, and has in-depth experience in Customer Success and Client Services.

Cam and Yonas welcome Yoofi to the show this week! Yoofi Quansah is a Software Engineer at InfluxData, and graduated from the University of Southern California with both a Bachelor's and Masters in Computer Science. He previously worked as a software engineer at the shopping platform Honey during their acquisition by PayPal.

Tacita Morway is the VP of Engineering and Product at ActBlue, and has previously worked at companies like Zipcar, Ditto Labs, and Salsify. With an unconventional background taking her everywhere from construction to software development to art school to web design, Tacita brings a unique perspective to the world of tech.

Identifying specific lifecycle stages that a customer goes through during their journey in your product can help both customer success teams and product teams identify areas that need improvement and better understand what resonates with users and what doesn't. Cam and Yonas dive into specific lifecycle stages that can be used to identify these issues and how they can help your team improve the customer experience.