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Zuper FM – Field Service, Your Way

Business & Economics Podcasts

Exceptional field service creates and sustains exceptional customer experiences. Welcome to Zuper FM – Field Service, Your Way with Michael Israel. Michael leads conversations about real field service issues with seasoned service management professionals. Gain insights into how your field service team can be a powerful competitive differentiator, one that boosts customer loyalty and grows your business

Exceptional field service creates and sustains exceptional customer experiences. Welcome to Zuper FM – Field Service, Your Way with Michael Israel. Michael leads conversations about real field service issues with seasoned service management professionals. Gain insights into how your field service team can be a powerful competitive differentiator, one that boosts customer loyalty and grows your business

Location:

United States

Description:

Exceptional field service creates and sustains exceptional customer experiences. Welcome to Zuper FM – Field Service, Your Way with Michael Israel. Michael leads conversations about real field service issues with seasoned service management professionals. Gain insights into how your field service team can be a powerful competitive differentiator, one that boosts customer loyalty and grows your business

Twitter:

@ZuperInc

Language:

English


Episodes

Expanding Completed Service Work: How to Elevate The Customer Service Experience with David Nour (Ep. 14)

11/15/2022
Enhancing the customer service experience is really all about exceeding expectations. Going above and beyond for your customer leaves them feeling delighted and satisfied — ultimately building the customer Loyalty you want. In this episode, we build on last week’s conversation about the concept of completed service work with executive coach and founder of The … Continue reading Expanding Completed Service Work: How to Elevate The Customer Service Experience with David Nour (Ep. 14) →

Duration:00:38:04

A Framework for Completed Service Work with Michael Blumberg and David Nour (Ep. 13)

10/18/2022
Completed Service Work is a lot more than providing service to customers when things need fixing. It’s a very strategic aspect of the business if performed correctly can set your business apart from your competitors. In this episode, Michael Blumberg, the President and CEO of Blumberg Advisory Group, Inc. and David Nour, the author of … Continue reading A Framework for Completed Service Work with Michael Blumberg and David Nour (Ep. 13) →

Duration:00:46:07

Live From the HubSpot Inbound Conference in Beantown (Ep. 12)

9/27/2022
There is no doubt that HubSpot is one of the leading CRM platforms for scaling businesses. One of the main reasons HubSpot has managed to stay the course in a competitive industry is because of its ease of integration with many other solutions and applications such as Zuper FSM. Michael Israel and the Zuper team … Continue reading Live From the HubSpot Inbound Conference in Beantown (Ep. 12) →

Gearing Up for the Fourth Industrial Revolution with Wajid Zakir (Ep. 11)

9/13/2022
Did you know that we’re currently in the midst of our Fourth Industrial Revolution? The Fourth Industrial Revolution is a period of rapid transformation across industries, societies, and nations. Technology, connectivity, and automation have been at the forefront of this revolution. In this episode, We make a virtual stop in the UAE to speak with … Continue reading Gearing Up for the Fourth Industrial Revolution with Wajid Zakir (Ep. 11) →

Duration:00:25:18

Streamlining Services in the Landscaping Industry with Ben Souva and Jacob Krum (Ep. 10)

8/30/2022
The best businesses are created when you’ve identified a problem that needs solving. Our guests this week found their niche in the landscaping market as a result of their own frustrating experiences. In this episode, Ben Souva and Jacob Krum, the founders of Trim Landscaping, join Michael Israel to discuss the circumstances that made them … Continue reading Streamlining Services in the Landscaping Industry with Ben Souva and Jacob Krum (Ep. 10) →

Duration:00:28:34

Completed Service Work and Its Value in Field Services with David Nour (Ep. 9)

8/16/2022
You’ve probably heard of a popular management principle called Completed Staff Work. Completed Service Work is an evolution of this concept of doing everything thoroughly and anticipating next steps to the world of field service management. Did you know there is more to completed service work than simply fixing a customer’s problem? In this episode, … Continue reading Completed Service Work and Its Value in Field Services with David Nour (Ep. 9) →

Duration:00:36:43

Achieving Successful Digital Transformation with Israël Fontaine & Melanie Maquet (Ep. 8)

8/4/2022
Embracing new technologies, software solutions, and automation of workflows can be daunting for many businesses. Lumio Intelligence is one of Zuper’s premier partners that helps small and medium enterprises integrate value-added ecosystems into business operations, allowing a faster return on investment and a better automation process. In this episode, Michael Israel sits down with Melanie … Continue reading Achieving Successful Digital Transformation with Israël Fontaine & Melanie Maquet...

Duration:00:39:41

Incorporating Field Service Tools Into Smart Video Surveillance with Amanda Harris & Myles Osswald (Ep. 7)

7/19/2022
We know how important it is to protect your property when you’re not around. While incorporating technology into the process is a must, how are experts within the surveillance industry streamlining their workflow to provide you and your business with the best security? In this episode, Myles Osswald and Amanda Harris from Pro-Vigil, join David … Continue reading Incorporating Field Service Tools Into Smart Video Surveillance with Amanda Harris & Myles Osswald (Ep. 7) →

Duration:00:22:58

Inflation’s Impact on the Field Service Industry with Michael Blumberg (Ep. 6)

7/5/2022
Before March 2020, the word inflation was considered taboo. Fast forward two years, inflation has seeped into every aspect of our lives. So, has inflation impacted the field service management industry, too? Sure it has. In this episode, Michael Blumberg, the President and CEO of Blumberg Advisory Group Inc, joins Michael Israel to unveil how … Continue reading Inflation’s Impact on the Field Service Industry with Michael Blumberg (Ep. 6) →

Duration:00:34:03

The Value of Technology & Relationships in Field Service Management (Ep. 5)

6/21/2022
How much do you know about technology in the field service management industry? How much do you care about human connection and maintaining relationships as a field service management professional? In this episode, Michael Israel interviews David Nour, the CEO of The Nour Group. David highlights his career in field service management while unveiling everything … Continue reading The Value of Technology & Relationships in Field Service Management (Ep. 5) →

Duration:00:40:17

SEO Tips for Field Service Management Companies with Rob Freedman (Ep. 4)

6/7/2022
When you hear the acronym SEO — What is the first thing you think about? If you didn’t come up with search engine optimization, you’re not alone. In fact, a lot of field service management companies don’t really know what’s SEO and how it could benefit their business. This week, Rob Freedman, the head of … Continue reading SEO Tips for Field Service Management Companies with Rob Freedman (Ep. 4) →

Duration:00:28:03

Here’s What You Need To Know About The Field Service Management Industry with David Nour and Michael Israel (Ep. 3)

5/24/2022
Sales, repair and maintenance, customer support, and regular inspections are just a few branches of the field service management industry. But is this a viable career path? In this episode, David Nour, the CEO of The Nour Group, Inc, interviews Michael Israel. Together, they explore Michael’s journey in the field service management arena and reasons … Continue reading Here’s What You Need To Know About The Field Service Management Industry with David Nour and Michael Israel (Ep. 3) →

Duration:00:36:09

Investing in Field Service Technology with Kellan Carter (Ep. 2)

5/10/2022
What do venture capitalists and field service professionals have in common? They both have wondered why they should invest in software that aids the field service industry. In this episode, Michael Israel welcomes Kellan Carter, founding and general partner at FUSE. Together, they explain why investing in technology in the field service industry is a … Continue reading Investing in Field Service Technology with Kellan Carter (Ep. 2) →

Duration:00:27:45

Zuper, Empowering Field Teams To Collaborate Effortlessly with Anand Subbaraj (Ep. 1)

4/26/2022
Every great business starts with a hurdle. And Zuper is no different. In this inaugural episode of Zuper FM – Field Service, Your Way, Michael Israel welcomes Anand Subbaraj, CEO and founder of Zuper. Anand shares everything you need to know about him while unveiling Zuper’s story, vision, and mission as they work towards building … Continue reading Zuper, Empowering Field Teams To Collaborate Effortlessly with Anand Subbaraj (Ep. 1) →

Duration:00:29:59