Premium
Opening Credits
1/11/2026
Introduction
1/11/2026
Part 1: Prepare - Chapter 1: What Are the Common Themes? General Understandings Critical for Preparedness
1/11/2026
Chapter 2: How Do We Prepare? Concrete Elements of Preparation
1/11/2026
Chapter 3: What Is the Role of Corporate Culture?
1/11/2026
Part 2: Execute - Chapter 4: Who Calls the Shots? Governance and Organizational Aspects
1/11/2026
Chapter 5: Can We Afford This? Financial Aspects
1/11/2026
Chapter 6: What About Those Lawyers? Legal Aspects
1/11/2026
Chapter 7: What Do We Say? Communications Aspects
1/11/2026
Chapter 8: What About Our People? Human Resources Aspects
1/11/2026
Chapter 9: What About That Apology? A Multifaceted Issue
1/11/2026
Part 3: Recover - Chapter 10: Why Did It Happen? Root Cause Analysis
1/11/2026
Chapter 11: Can We Regain Trust? Reputation Rehabilitation
1/11/2026
Part 4: Repeat - Chapter 12: Did We Learn Anything? Assessment of Lessons Learned from Our Handling of the Crisis
1/11/2026
Part 5: Other Organizations - Chapter 13: What’s Different for Private Companies?
1/11/2026
What’s Different for Universities and Other Not-for-Profits?
1/11/2026
Part 6: The COVID-19 Pandemic - Chapter 15: Observations on Public Company Responses
1/11/2026
Part 7: Conclusion - Chapter 16: What Questions Should We Be Asking?
1/11/2026
Appendix A: The Tylenol Murders
1/11/2026
Closing Notes
1/11/2026