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Amas Tenumah

"LET ME TALK TO A HUMAN!" We’ve all shouted it. Whispered it. Thought it while rage-pressing zero. In HOLD: THE SUFFERING ECONOMY OF CUSTOMER SERVICE, Amas Tenumah delivers a searing indictment of how modern service was designed—not to help you, but...

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Opening Credits

1/23/2026
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Dedication

1/23/2026
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Chapter 1: The Complaint That Never Dies

1/23/2026
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Chapter 2: How We Broke Customer Service

1/23/2026
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Chapter 3: Why Bad Service Is Profitable

1/23/2026
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Chapter 4: When Customers Have No Power

1/23/2026
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Chapter 5: The System That Protects Failure

1/23/2026
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Chapter 6: The Accountability We’ve Avoided

1/23/2026
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Chapter 7: The Lie at the Center of Service

1/23/2026
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Epilogue: The way forward

1/23/2026
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Ending Credits

1/23/2026