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Opening Credits
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002 Copyright
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003 Table of Contents
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004 Introduction
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005 BOOK 1:The Concepts; PART 1 - Why Adopt an Outcome Program
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006 PART 2 – What You Offer
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007 PART 3 – Who You Offer To
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008 PART 4 – How You Offer and Deliver
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009 BOOK 2: Making the Concepts Work; PART 1 – Outcome-based Lead Generation
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010 PART 2 – Selling Using Outcomes
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011 PART 3 – Outcome Enabled, Measured
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012 PART 4 – Advocates Created
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013 PART 5 – Cycle Looped
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014 PART 6 – Outcome Techniques
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015 PART 7 – Segmenting Your Existing Customers
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016 PART 8 – IDEEAL Outcome Lifecycle for New Business (New Logo)
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017 PART 9 – Outcome Measures
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018 PART 10 – Evolution of Customer Engagement
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019 PART 11 – Outcomes, Value and Pricing
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020 PART 12 – Outcome-focused Offerings
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021 PART 13 – Outcomes and Reducing Costs
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022 PART 14 – How to Proceed With an Outcome Program
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023 Conclusion
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024 End Words
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025 Next Steps
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026 Appendices
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027 About the Author
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028 Acknowledgements
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029 Bibliography
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030 Notes
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031 Table of Figures
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Ending Credits
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