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Sticky Customer Service

Peter Lyle DeHaan

This audiobook is narrated by a digital voice. Do you lose customers about as fast as you gain them? It doesn’t have to be that way. Customer service isn’t a once-and-done effort. It takes ongoing work to truly meet your customers’ expectations. In...

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Opening Credits

1/29/2025
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Customer Service Matters

1/29/2025
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In-Person Customer Service

1/29/2025
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Is It Business or Personal?

1/29/2025
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Customer Service Is Not a Slogan

1/29/2025
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Customer Service Is a Strategy

1/29/2025
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Get Mad to Get Results

1/29/2025
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An Eye for Customer Service

1/29/2025
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Customer Rip-Offs

1/29/2025
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Penny Wise and Dollar Foolish

1/29/2025
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Consistency Matters Most

1/29/2025
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Telephone Customer Service

1/29/2025
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The Trials and Triumphs of Telephone Support

1/29/2025
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Call Center 101

1/29/2025
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The Truth About Interactive Voice Response

1/29/2025
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Does Anyone Like Speech Recognition?

1/29/2025
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The Perfect Answer

1/29/2025
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One Moment While I Disconnect Your Call

1/29/2025
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Your Staff on Autopilot

1/29/2025
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Guilty Until Proven Innocent

1/29/2025
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How to Handle Cancellations

1/29/2025
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A Well-Timed Call Can Make All the Difference

1/29/2025
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Online and Multichannel Customer Service

1/29/2025
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Available and Accurate Support

1/29/2025
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Provider-Inflicted Pain

1/29/2025
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Customer Survey Failure

1/29/2025
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Service Sold It

1/29/2025
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Beware Corporate Partners

1/29/2025
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The Name Game

1/29/2025
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The Myth of Self-Service

1/29/2025
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Good Customer Service Keeps Its Promises

1/29/2025
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Put It All Together

1/29/2025
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Frontline Customer Service Staff

1/29/2025
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How to Deal with Difficult Customers

1/29/2025
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Move Forward

1/29/2025
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About Peter Lyle DeHaan

1/29/2025
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Closing Credits

1/29/2025