Sticky Customer Service
Peter Lyle DeHaan
This audiobook is narrated by a digital voice.
Do you lose customers about as fast as you gain them?
It doesn’t have to be that way.
Customer service isn’t a once-and-done effort. It takes ongoing work to truly meet your customers’ expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength.
With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away.
You’ll discover:
Based on a lifetime of real-world examples, Sticky Customer Service reveals customer service gone wrong and customer service done well.
Customer service is not a set-it-and-forget-it initiative. Never lose sight of this. Sticky Customer Service will keep you moving forward and on track.
Uncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers’ expectations every chance you get.
Get Sticky Customer Service and turn customer retention into a strength.
Duration - 2h 31m.
Author - Peter Lyle DeHaan.
Narrator - Digital Voice Maxwell G.
Published Date - Thursday, 30 January 2025.
Copyright - © 2021 Peter DeHaan ©.
Location:
United States
Networks:
Peter Lyle DeHaan
Digital Voice Maxwell G
Sticky Series
Rock Rooster Books
English Audiobooks
INAudio Audiobooks
Description:
This audiobook is narrated by a digital voice. Do you lose customers about as fast as you gain them? It doesn’t have to be that way. Customer service isn’t a once-and-done effort. It takes ongoing work to truly meet your customers’ expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength. With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away. You’ll discover: Based on a lifetime of real-world examples, Sticky Customer Service reveals customer service gone wrong and customer service done well. Customer service is not a set-it-and-forget-it initiative. Never lose sight of this. Sticky Customer Service will keep you moving forward and on track. Uncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers’ expectations every chance you get. Get Sticky Customer Service and turn customer retention into a strength. Duration - 2h 31m. Author - Peter Lyle DeHaan. Narrator - Digital Voice Maxwell G. Published Date - Thursday, 30 January 2025. Copyright - © 2021 Peter DeHaan ©.
Language:
English
Opening Credits
Duración:00:00:09
Customer Service Matters
Duración:00:04:18
In-Person Customer Service
Duración:00:00:23
Is It Business or Personal?
Duración:00:06:08
Customer Service Is Not a Slogan
Duración:00:04:23
Customer Service Is a Strategy
Duración:00:05:06
Get Mad to Get Results
Duración:00:03:29
An Eye for Customer Service
Duración:00:08:49
Customer Rip-Offs
Duración:00:07:39
Penny Wise and Dollar Foolish
Duración:00:05:08
Consistency Matters Most
Duración:00:06:59
Telephone Customer Service
Duración:00:00:53
The Trials and Triumphs of Telephone Support
Duración:00:03:34
Call Center 101
Duración:00:06:59
The Truth About Interactive Voice Response
Duración:00:03:20
Does Anyone Like Speech Recognition?
Duración:00:04:08
The Perfect Answer
Duración:00:03:19
One Moment While I Disconnect Your Call
Duración:00:05:22
Your Staff on Autopilot
Duración:00:05:02
Guilty Until Proven Innocent
Duración:00:04:30
How to Handle Cancellations
Duración:00:04:12
A Well-Timed Call Can Make All the Difference
Duración:00:03:30
Online and Multichannel Customer Service
Duración:00:00:45
Available and Accurate Support
Duración:00:03:11
Provider-Inflicted Pain
Duración:00:02:43
Customer Survey Failure
Duración:00:05:38
Service Sold It
Duración:00:06:16
Beware Corporate Partners
Duración:00:05:59
The Name Game
Duración:00:05:27
The Myth of Self-Service
Duración:00:08:58
Good Customer Service Keeps Its Promises
Duración:00:03:31
Put It All Together
Duración:00:00:37
Frontline Customer Service Staff
Duración:00:04:16
How to Deal with Difficult Customers
Duración:00:04:52
Move Forward
Duración:00:01:20
About Peter Lyle DeHaan
Duración:00:00:33
Closing Credits
Duración:00:00:26