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Crux Points Podcast

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Healthcare Crux Points Podcast: Surviving and Thriving in a Healthcare World Where the Consumer is in Control The Healthcare industry is at the beginning of a large transformation as it transitions from thinking and communicating in a business-to-business mindset to a business-to-consumer mindset. Each Crux Points podcast episode examines the forces driving this transformation. The core of each episode is an interview with a healthcare executive, leader, analyst or other expert who shares their perspective around how providers and other organizations can survive and thrive in this new era of healthcare.

Healthcare Crux Points Podcast: Surviving and Thriving in a Healthcare World Where the Consumer is in Control The Healthcare industry is at the beginning of a large transformation as it transitions from thinking and communicating in a business-to-business mindset to a business-to-consumer mindset. Each Crux Points podcast episode examines the forces driving this transformation. The core of each episode is an interview with a healthcare executive, leader, analyst or other expert who shares their perspective around how providers and other organizations can survive and thrive in this new era of healthcare.

Location:

Tempe, AZ

Description:

Healthcare Crux Points Podcast: Surviving and Thriving in a Healthcare World Where the Consumer is in Control The Healthcare industry is at the beginning of a large transformation as it transitions from thinking and communicating in a business-to-business mindset to a business-to-consumer mindset. Each Crux Points podcast episode examines the forces driving this transformation. The core of each episode is an interview with a healthcare executive, leader, analyst or other expert who shares their perspective around how providers and other organizations can survive and thrive in this new era of healthcare.

Language:

English


Episodes

How digital marketing influences the patient experience

11/3/2016
Chris Pace, Director of Digital Strategy at Dignity Health talks about the role digital plays as hospitals and health systems become more consumer-centric, all through the lens of Dignity’s brand promise: “Hello Humankindness."

Duration:01:01:16

How retail care is transforming healthcare systems

10/20/2016
Christi McCarren, Vice President of Retail Health and Service Lines at MultiCare, talks about how retail health is expanding access for patients. We also explore the creation of MultiCare’s new retail chain, Indigo, and how it fits into their broader retail health service line.

Duration:00:53:10

SHSMD in Review: Our takeaways from SHSMD 2016

9/22/2016
In this episode, we break from our traditional format and it will just be Steve and Russ on the podcast. As is the case with many of our listeners, Russ and Steve just got back from the annual SHSMD conference in Chicago. And that is what we’re going to discuss today – what some of our key takeaways were from SHSMD 2016.

Duration:00:47:18

[ENCORE] How Patient and Customer Journey Mapping Informs Hospital Strategy

9/8/2016
Note: The Crux Points team is currently presenting at the SHSMD conference in Chicago, so in the place of a new episode, we’re going back to the beginnings of Crux Points to hear Russ talk about journey mapping. New episodes will resume September 22. Russ Maloney, Senior Strategic Planner at Cast & Hue, joins the Crux Points podcast to discuss how patient journey mapping can play a key role hospital strategy development, create alignment across a hospital’s executive team and provide a...

Duration:00:33:00

The role of value-based care in children's healthcare

8/25/2016
Dr. Steven Spalding, Chief Clinical Integration and Medical Officer at Phoenix Children’s Hospital, joins the podcast to talk about how he is helping Phoenix Children’s transition from fee-for-service to value-based care and the challenges associated with providing care exclusively to children in a value-based care model. More information at http://www.castandhue.com/cruxpoints.

Duration:00:58:00

Encore: Influencing the patient experience: Going beyond HCAHPS

8/12/2016
Note: The Crux Points team is taking this week off, so in the place of a new episode, we’re replaying one of our more popular episodes from earlier this year. New episodes will resume August 18th. RJ Salus of El Camino Hospital joins the podcast to talk about his experience as a pioneer in the patient experience discipline. Look forward to hearing RJ share his guiding philosophies on the patient experience, why he feels patient experience measurement must go beyond HCAHPS and how his...

Duration:01:08:08

Insights from healthcare's leading Twitter community

7/28/2016
Colin Hung, co-founder and moderator of the #HCLDR community, joins the podcast to talk about some of the most important issues in healthcare right now. Look forward to Colin sharing his thoughts on why inclusive design is key to success in change management and where the patient experience movement needs to go in the future. More information at castandhue.com/cruxpoints

Duration:01:08:28

The Evolution of Population Health Management

7/14/2016
Dr. David Nash, Founding Dean of the Jefferson College of Population Health, joins the podcast to talk about population health management and the role it will play in our healthcare system now and in the future. Look forward to Dr. Nash sharing his three-tiered definition of population health as well as his thoughts on what physicians need to do to thrive during the transition to value-based care. More information at http://www.castandhue.com/cruxpoints

Duration:00:48:17

Examining the challenges facing the U.S. healthcare system

6/30/2016
Dan Munro, Forbes contributor and author of “Casino Healthcare,” joins the podcast to talk about his view of the country’s healthcare system and how he believes it should evolve. Look forward to Dan sharing his thoughts on why the difference between selective health coverage and universal health coverage is key to understanding the challenges facing the U.S. healthcare system as well as his view on the role healthcare will play in this year’s election. More information at...

Duration:01:08:51

The role of technology in caring for chronically ill populations

6/16/2016
Ron Geraty, MD, CEO of AxisPoint Health, joins the podcast to talk about managing the care of chronically ill populations. Look forward to Dr. Geraty sharing his view on the role technology plays in population health today as well as the two biggest threats to treatment adherence. More information at http://castandhue.com/cruxpoints

Duration:00:54:56

The role of technology in caring for chronically ill populations

6/16/2016
Ron Geraty, MD, CEO of AxisPoint Health, joins the podcast to talk about managing the care of chronically ill populations. Look forward to Dr. Geraty sharing his view on the role technology plays in population health today as well as the two biggest threats to treatment adherence. More information at http://castandhue.com/cruxpoints

Duration:00:54:55

The Clinician's Role in Making Healthcare More Affordable

6/2/2016
Neel Shah, MD, MPP, Founder and Executive Director of Costs of Care, joins the podcast to talk about clinicians’ roles in making healthcare more affordable. Look forward to Dr. Shah sharing why his goal is to make clinicians better financial agents on behalf of patients and what he believes are the three key communication failures at the point of care. More information at sitewirehealth.com/cruxpoints.

Duration:00:52:52

The Clinician’s role in making healthcare more affordable

6/2/2016
Neel Shah, MD, MPP, Founder and Executive Director of Costs of Care, joins the podcast to talk about clinicians’ roles in making healthcare more affordable. Look forward to Dr. Shah sharing why his goal is to make clinicians better financial agents on behalf of patients and what he believes are the three key communication failures at the point of care. More information at sitewirehealth.com/cruxpoints.

Duration:00:52:50

Food as an essential element of the patient experience

5/19/2016
Michael Atanasio, Food and Nutrition Services Manager at Overlook Medical Center, joins the podcast to talk about the role food plays in the patient experience. Look forward to learning how Michael manages patients’ increasing expectations around food while keeping costs manageable as well as his advice for hospitals that want to enhance and improve their food program. More information at sitewirehealth.com/cruxpoints

Duration:01:00:00

Making pain management a patient experience priority

5/4/2016
Dr. Amy Baxter, Pediatrician and founder of Buzzy joins the podcast to talk about managing the patient’s pain. Look forward to Amy sharing why there’s been such an increase in needle-phobia for those born after 1982, as well as three reasons why clinicians are not attuned to managing the pain of their patients and why pain relief tools like Buzzy aren’t just for kids. More information at sitewirehealth.com/cruxpoints

Duration:01:04:04

Making pain management a patient experience priority

5/4/2016
Dr. Amy Baxter, Pediatrician and founder of Buzzy joins the podcast to talk about managing the patient’s pain. Look forward to Amy sharing why there’s been such an increase in needle-phobia for those born after 1982, as well as three reasons why clinicians are not attuned to managing the pain of their patients and why pain relief tools like Buzzy aren’t just for kids. More information at sitewirehealth.com/cruxpoints

Duration:01:04:04

Building a better pre and post visit experience

4/21/2016
Paul Roemer, Global Healthcare Consumerism Leader at IBM joins the podcast to talk about the pre and post visit patient experience. Look forward to Paul sharing why he thinks that many hospitals are delivering a 2.0 care experience but a “.2” pre and post care experience and why he doesn’t believe HCAHPS is a true barometer of the patient experience. More information at sitewirehealth.com/cruxpoints

Duration:00:57:56

Building a better pre and post visit experience

4/21/2016
Paul Roemer, Global Healthcare Consumerism Leader at IBM joins the podcast to talk about the pre and post visit patient experience. Look forward to Paul sharing why he thinks that many hospitals are delivering a 2.0 care experience but a “.2” pre and post care experience and why he doesn’t believe HCAHPS is a true barometer of the patient experience. More information at sitewirehealth.com/cruxpoints

Duration:00:57:56

Understanding Today’s Healthcare Consumer

4/8/2016
Rose Maljanian of HealthCAWS joins the podcast to talk about engaging the evolving healthcare consumer. Look forward to Rose sharing why she doesn’t think that hiring leaders from consumer-focused or retail organizations is necessarily the best move for healthcare organizations and why she equates the transformation in healthcare right now to “living in house while it is being renovated.” More information at sitewirehealth.com/cruxpoints

Duration:00:57:46

Understanding Today's Healthcare Consumer

4/8/2016
Rose Maljanian of HealthCAWS joins the podcast to talk about engaging the evolving healthcare consumer. Look forward to Rose sharing why she doesn’t think that hiring leaders from consumer-focused or retail organizations is necessarily the best move for healthcare organizations and why she equates the transformation in healthcare right now to “living in house while it is being renovated.” More information at sitewirehealth.com/cruxpoints

Duration:00:57:46