Customer Management IQ

BlogTalkRadio

Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer communications within the Customer Management community. Simply put, you can interact and share solutions with an incredible network of authoritative sources and practicing professionals. It's easy. It's fast. It's free. And it enables you to find from your peers a method, a solution, a proven best practice that solves your specific problems when you need it solved. Customer Management IQ offers a steady stream of front-line content that is timely, relevant, practical and has been validated by practitioners. We have day-in, day-out contact with movers and doers in the Customer Management world.

Location:

New York, NY

Genres:

Business

Business & Economics Podcasts

Networks:

BlogTalkRadio

Description:

Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer communications within the Customer Management community. Simply put, you can interact and share solutions with an incredible network of authoritative sources and practicing professionals. It's easy. It's fast. It's free. And it enables you to find from your peers a method, a solution, a proven best practice that solves your specific problems when you need it solved. Customer Management IQ offers a steady stream of front-line content that is timely, relevant, practical and has been validated by practitioners. We have day-in, day-out contact with movers and doers in the Customer Management world.

Twitter:

@CustomerMGMTIQ

Language:

English

Contact:

535, 5th Avenue New York, NY 10017 646-378-6026

Website:

http://www.customermanagementiq.com/

Email:

info@customermanagementiq.com

Episodes

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11/14/2014

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Duration:00:00:02

Interview with Brian Vellmure Talks About CRM Evolution, Enterprise 2.0 and A New Social Landscape

6/30/2010

Interview with Brian Vellmure, Business Strategist, CRM Specialist, Profit Driver, Problem Solver and speaker at CRM Evolution, August 2nd-4th in New York City. Tune into this podcast for a sneak peak on Vellmure's program and what the CRM crystal ball holds for our industry.

Duration:00:28:46

Interview with Esteban Kolsky, Social CRM Consultant, Strategist, Thinker and Blogger

6/25/2010

Former Gartner Analyst Esteban Kolsky addresses key learnings in social CRM in addition to misconceptions about Enterprise 2.0, social media and customer management.

Duration:00:27:14

Interview with Milan Katz, Director of the Contact Center at Unity Healthcare

6/25/2010

Listen in on this interview for a sneak peak of Katz' session at the International Contact Center Exchange Conference in Miami this October!

Duration:00:22:50

Interview with Andrew Hull of RightNow Technologies

6/22/2010

In this interview Andrew Hull talks about the importance of the multi-channel customer experience. He will share case studies with us from Match.com and MySpace.

Duration:00:21:30

Interview with John Jantsch, Author of The Referral Engine

6/22/2010

Interview with John Jantsch, author of The Referral Engine. In his book THE REFERRAL ENGINE: Teaching Your Business to Market Itself (Portfolio), marketing expert John Jantsch offers practical ways to harness the power of referrals for a steady flow of new customers. In this podcast Jantsch explores how the Referral Engine can drive businesses from your own network, and keep new customers coming back for more.

Duration:00:24:33

Interview with David Vap, Chief Solutions Officer, RightNow Technologies

6/10/2010

In this interview with David Vap, Chief Solutions Officer of RightNow, we address new and exciting contact center technologies. RightNow is a provider of Cloud Based CX Software solutions that improve customer experience. Hear about why RightNow is focusing on mobile and social technologies and what's in store for 2010.

Duration:00:21:55

Interview with Michael Thomas of Engagement

6/3/2010

Michael Thomas, Principal of Effective Engagements, talks with Customer Management IQ about social business strategy and why CRM is the most exciting technology space today. Michael is a well established authority on CRM (Customer Relationship Management) and Social CRM strategies and best practices. Michael is also known for his understanding of the Social and Mobile audience and how to engage this group on their terms. Effective Engagements is a Social CRM Consultancy promotional company...

Duration:00:31:50

Interview with Ngenera's Lauren Hall-Stigerts on Social CRM

6/2/2010

In this interview Lauren Hall-Stigerts talks with Customer Management IQ about some of the exciting software and technology developments from Ngenera and other key learnings from the Social CRM Summit in Atlanta this year.

Duration:00:17:20

Interview with Daniel Ziv SEM, Verint

5/19/2010

Interview with social media guru Daniel Ziv on social business strategy and how it impacts the contact center.

Duration:00:24:18

Interview with Shannon O'Connor, VP Strategy, Verint Solutions

5/18/2010

In this interview find out how you need to be leveraging VOC in your contact center with Shannon O'Connor, Regional Vice President, with Verint Solutions, a leading provider of Actionable Intelligence® solutions and services for enterprise workforce optimization and security intelligence. O'Connor answers your pressing call center technology questions!

Duration:00:56:22