Why Service Design Thinking
Business
Why Service Design Thinking is podcast that helps business to do things better and do better things. Service design is one of the next big competitive advantages in business and it is being used with great success by corporations and other large organizations around the world. But how can a smaller business, a startup, or a nonprofit adopt these innovative techniques? We talk with experts in the field and share lots of case studies on how you can engage your customers, create delightful experiences, and build a lasting legacy. Don’t forget to listen until the very end, for this week’s design challenge. Hosted by: Marina Terteryan Want to keep in touch? Sign up for the mailing list at www.whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Like what you hear? Please subscribe, rate, and review us!
Location:
United States
Description:
Why Service Design Thinking is podcast that helps business to do things better and do better things. Service design is one of the next big competitive advantages in business and it is being used with great success by corporations and other large organizations around the world. But how can a smaller business, a startup, or a nonprofit adopt these innovative techniques? We talk with experts in the field and share lots of case studies on how you can engage your customers, create delightful experiences, and build a lasting legacy. Don’t forget to listen until the very end, for this week’s design challenge. Hosted by: Marina Terteryan Want to keep in touch? Sign up for the mailing list at www.whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Like what you hear? Please subscribe, rate, and review us!
Language:
English
Creating Culture | Claus Raasted
Duration:00:30:57
Developing Confidence as a Designer with Lauren Currie, OBE
Duration:00:30:47
Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller
Duration:00:33:37
Service Design in Government and Public Services | Benjamin Taylor
Duration:00:35:50
Turning a Service into an Experience | Paul Bulencea
Duration:00:36:11
The Business Case for Service Design | Jod Kaftan of Fjord
Duration:00:35:29
Building a Sustainable Business with Systems | Joanna Waterfall
Duration:00:28:44
Towards a Preemptive Social Enterprise | Matthew Manos
Duration:00:23:13
Customer Journey Mapping | Daniel Sunden + John Flitcroft
Duration:00:39:41
Minisode: The Customer Journey of Pizza in 3 Countries
Duration:00:13:39
The Future of Designing for the Customer | Panel Discussion
Duration:01:17:14
Research for Design Insight | Seth Weissman
Duration:00:29:00
Analogous Inspiration From Uncommon Sources | Victoria Vivas
Duration:00:24:18
CASE STUDY - Designing the Entrepreneur's Experience | Jon Leyh of Ruckus Projects
Duration:00:24:11
Service Blueprinting for Customer Engagement | John Ayers
Duration:00:28:33
How to Create a Culture of Innovation | Allen Weaver
Duration:00:24:53
Service Design Network | Jesse Grimes
Duration:00:23:55
CASE STUDY – Incubator School Built with Design Thinking | Sujata Bhatt and Ryan Oliver
Duration:00:30:46
Creating A Worldwide Movement with Global Service Jam | Adam StJohn Lawrence
Duration:00:25:00
#ServiceDesignDay | Raj Singh on AI in Services
Duration:00:10:41