Checking In with Anthony & Glenn

Today we delve into the latest developments at Coury Holdings and their exciting new ventures. Paul Coury special guest shares insights on their innovative approach to hospitality and strategic growth. Key Points Covered: • Overview of Coury Holdings: o Coury Holdings’ history and evolution over 38 years. o Transition from developer and asset manager to hotel consulting and development. o Success story: First hotel developed in the late 90s, still owned today. • Launch of Concert Hospitality: o Formation of Concert Hospitality as an extension of Coury Holdings. o Focus on maintaining the company’s core principles of lifestyle and boutique hospitality. o Collaboration with Newcrest Image to meet client needs and expand into new markets. • Strategic Partnerships and Growth: o Strategic relationship with Newcrest Image to grow the platform. o Co-acquisitions and pipeline of new hotels. o Goals for enhancing guest experiences and strategic expansion. • Philosophy Behind Concert Hospitality: o Emphasis on creating personal connections with guests. o Utilizing new philosophies to connect with customers in traditional hotel settings. o The role of staff as "experience curators" to enhance guest satisfaction. • Future Plans and Initiatives: o Introduction of the Concert brand, emphasizing harmony and collaboration. o Focus on music as a fundamental element in all properties. o Developing community gathering spaces within hotels. • Operational Strategies: o Unique approaches to hotel management, cost control, and guest engagement. o Implementing bonus programs for staff to encourage engagement and service excellence. o Creating memorable guest experiences to drive loyalty and repeat business. • Exciting New Ventures: o Expansion of the Vin hotel collection. o Launch of Society Wine and Coury-crafted bourbon. o Upcoming new hotels and innovative projects in the pipeline. Listen in to discover how Coury Holdings is redefining hospitality and creating unforgettable guest experiences. Visit novacanynews.com!

Join your host Glenn as he takes you on an exciting tour of the Virgin Hotel Las Vegas with special guest Cliff Atkinson, the President of Virgin Hotel Las Vegas. In this episode, you will explore the remarkable changes and improvements made to the property. Walk along with Glenn and Cliff to learn about: • The integration of various elements to create a cohesive and vibrant resort experience. • The reimagined center bar, which serves as the property's energy hub. • The unique offerings at Nobu, one o f the best restaurants in Las Vegas. • The strategic shift in managing the casino for a better guest experience. • The introduction of the modern burlesque show "Lady Like" at 24 Oxford. • The development of a beach club environment with Kassi Beach House and the new Kassi Beach resort pool. • The reworked collaboration with Hilton and Virgin to enhance the property's success. • The future plans for a sports book that integrates food and beverage for a unique experience. Cliff shares his insights on transforming the property into a unified and integrated, guest-centric destination while maintaining the spirit of Las Vegas. Tune in to hear about the exciting future of Virgin Hotel Las Vegas and the lessons learned from their journey.

Join us as we dive into the world of casino resort design with two industry experts! Discover Winstar, an incredible casino resort project in Thackerville, Oklahoma, led by the Chickasaw Nation and designed by HBG. We interview Rob Juergan, Principal and Architectural Designer at HBG Design and Ray Mabry, Principal and Dallas Office Leader Project Highlights: • 6,500-seat performance venue: Lucas Oil Live • 304-room hotel • Cascades: A large outdoor pool area • World-class music venue hosting rock and country performances • Nominated for Casino of the Year Theater by the Academy of Country Music Market Positioning: • Attracting a large audience from the rapidly growing Dallas-Fort Worth area. Design and Amenities: • Multi-purpose performance venue for concerts, banquets, meetings, boxing, and MMA events. • VIP area with a private lounge, full bar, and kitchen. Success Factors: • Strategic location and high-quality amenities driving the resort’s success. Design Inspiration: • Earthy tones and natural elements inspired by the Red River region. • Organic shapes and curvilinear forms for a natural feel. Interior Design: • Warm and woodsy room design with deep rust orange accents. • Practical elements for guest comfort. Building Shape and Form: • V-shaped building maximizing views and creating an embracing feel. • Wind block design for enhanced guest comfort. Pool Area Design: • Three distinct tiers and multiple pools for different experiences. • Great food and beverage options with natural ventilation. • Community hub bar area with a sundial-like roof. Tune in to hear more about this amazing project and the design process behind it!

Elizabeth Mullins is COO of Flâneur Hospitality is a seasoned hotelier with a passion for luxury hospitality. She shares her journey from the Ritz-Carlton to leading a new boutique hotel in NYC. Discover what sets her hotel apart and her unique approach to creating unforgettable guest experiences at the Fifth Avenue Hotel. • Dive into the world of luxury hospitality with Elizabeth as she talks about her journey from the Ritz-Carlton to running a new boutique hotel in NYC. 🏨✨ • 🌟 Discover what it takes to stand out in the competitive NYC hotel scene with Elizabeth's insights and experiences. 🗽 • 🛎️ Join us as Elizabeth shares her secrets to creating unforgettable guest experiences at her new boutique hotel in the heart of NYC. 🎩 • 🏙️ Learn how Elizabeth blends modern luxury with personal touches to redefine hospitality in New York City. 🌟 • 🎧 Listen to Elizabeth discuss her career from the Ritz-Carlton to leading a new boutique hotel in NYC. Hear about the challenges and rewards of luxury hospitality. 🌆

Nezar Akeel is Founder & CEO of MAXPRO Fitness and shares insights around the importance of in-room workout options for travelers. It's so easy, even i coiuld do it! Plus, MAXPRO has partnered with Shaquille O'Neill too so this is legit.

Anna Blue(President of the AHLA Foundation, Lisa Cain(Co-founder and Managing Partner, Hospitality Internships), and Timothy Flohr(Co-founder and Managing Partner, Hospitality Internships) from the AHLA foundation are here to talk about getting young people into the industry and ways that Hospitality Internships can help open the door for the next generation of hoteliers.

Peter Shaindlin, COO of Halekulani Corporation, discusses the importance of providing an iconic experience for guests and how luxury hospitality has evolved over time. In this interview you’ll hear: Halekulani is a 107-year-old hotel with a rich history and tradition of hospitality. Luxury hospitality is about more than just the physical amenities; it's about creating a feeling and an emotional connection. Guests are looking for safe havens that provide respite from the craziness of the world. Halekulani offers two distinct experiences: the traditional luxury of Halekulani and the contemporary, accessible luxury of Ala Puna. Both Halekulani and Halepuna Waikiki place importance on human connection and delivering excellent service, but one is more traditional while the other more modern in its service approach. Shaindlin believes that luxury hotels should not lose their soulfulness and become purely transactional experiences.

Today, we're diving into the dynamic world of hotel branding with Dean Winter from Swire Hotels. They're reimagining luxury with their East Hotel Miami, embracing a fresh "alt luxury" approach. Here's what's changing and why it matters: Evolution of East Hotels: Originally targeting corporate travelers, Swire Hotels recognized a shift in customer demographics and needs over their 14-year journey. Introducing Alt Luxury: Catering to a younger, well-traveled audience (25-40-year-olds), they're blending luxury with informality. Think high-quality service minus the fussiness. Connecting with Community: Emphasizing engagement and spontaneity, their hotels are becoming hubs for local activities like runs and cultural events. Environmental Responsibility: No plastic, water filtration systems, and waste reduction are central to their sustainability efforts. Future Expansion: Swire Hotels plans to expand across Asia-Pacific, aiming for 30+ properties under the East brand. This shift isn't just about luxury; it's about creating meaningful connections and experiences. Stay tuned for more updates as Swire Hotels continues to redefine hospitality!

Jay Leonard, Complex GM of Wyndham Lake Buena Vista Resort Area Disney Springs, shares how he runs this complex at Walt Disney World, what challenges being near such an attraction brings, hurricanes, community involvement, and Jay's dedication to guest experience. Stay tuned for more insights and interviews on hospitality's leading show! 🎙️

Anthony and Glenn shoot the breeze today!

Charles Oswald, CEO of Aperture Hotels, talks about how they are bringing focus and depth to the complex and crowded field of hotel management. What was have they been able to stand out and what is their main focus through the rest of 2024?

Shannon McCallum, Vice President of Operations with Resorts World Las Vegas shares what it's like running the trio of hotels -- Las Vegas Hilton, Conrad Hotels & Resorts Las Vegas, and Crockfords -- at the casino resort. Plus, how the property continually evolves, the sharp rise of conventions, and a bit on leadership too.

Ashish Verma, Senior Vice President, Luxury Division, The Unbound Collection by Hyatt talks about how he under his leadership The Chatwal is now recognized among the top luxury boutique hotels, voted #1 of the 20 Best Hotels in New York City by Condé Nast Traveler in 2022 as well as one of the Best City Hotels in the Continental U.S. by Travel + Leisure in 2021. How was he able to make that happen?

Joelle Park, SVP & Chief Marketing Officer at BWH Hotels shares the company's strategy of leveraging its mothership brand through it’s "Life's a Trip" campaign to promote all its brands. Plus, how AI affects advertising, staying authentic and why travel influencers actually matter.

Ben Weinberg and Mike Weiss, Founders of Trailborn, are talking about how they have created unique hotel experiences in the great American outdoors. Each Trailborn hotel puts guests at the heart of the country’s most extraordinary outdoor destinations – from national parks to coastal cliffs, and snow-capped mountains to sun-soaked beaches. Trailborn combines elevated, thoughtful design with an authentically local experience to create a memorable stay for outdoors enthusiasts.

Last week at SonestaCon24 we had the chance to hear from Sonesta’s CBO Elizabeth Harlow and CMO Chris Trick about how the company will define itself to the consumer. We discuss giving their customers access to things you can’t buy with a relationship with Rolling Stone magazine, its rewards program and how they’re leveraging micro influencers.

Sloan Dean is CEO of Remington Hospitality and is focused on smart growth. For them that means going all in on places such as Caribbean and Latin America. Today, we learn more about their strategy and much more about the financial state of the hotel business.

Sonesta Hotels is hosting its first ever brand conference after a few years of furious growth and creating a company trajectory. Here in Las Vegas we speak with CEO John Murray and Keith Pierce, EVP, Development and Franchise, to hear how it all came together and what’s next.

What does it take to be a multi-unit GM at the #1 airport restaurant in the US? Jason Dix oversees both One Flew South locations at Atlanta Airport and will share his view on airport restaurant food trends.

We're at the Marriott New York JFK Airport with GM Mark Irgang taking a look at the next-generation airport hotel, brought to us by Chartwell Hospitality.