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Mike Morin, Club Benchmarking- PCR 143

Mike Morrin of Club Benchmarking joins us to discuss a new survey on employee engagement. You might be shocked to find out some of the early insights that have come back from the survey. What benefits are employees looking to receive? What gets them motivated? We’ll discuss this and more during Mike’s interview. Visit to learn more. We also chat with Norm Spitzig on this month’s edition of Master Class, presented by Master Club Advisors. Norm shares his thoughts...


Torbjorn Johansson, CMAE - PCR 142

Torbjorn Johansson, Director of Education for the Club Manager's Association of Europe, joins us to talk about the state of the industry in Europe and the Middle East.


Stephen Jubb & Brad Steele - PCR 141

Stephen Jubb of the National Alliance for Accessible Golf joins us on this week's episode. Stephen will share the history of the organization and the importance of accessibility and inclusion in the game of golf. You'll learn how clubs can be more welcoming to individuals with disabilities and find resources to assist with accessibility and inclusion. The National Alliance for Accessible Golf (Alliance) is the leader in inclusion— working to ensure the opportunity for all individuals with...


Rick Coffey, OneClubNet - PCR 140

If you’re tasked with sales and membership at your club, you’ll love this week’s episode. We’re joined by Rick Coffey of OneClubNet. Rick is going to share 5 of his best sales tips with us. This is part of a 30 day challenge on LinkedIn where he posted a new tip every day for one month. We'll take a deep dive into these tips which will help you build your club's membership. You'll also find out about OneClubNet which helps connect clubs with major luxury brands to put on exclusive events. In...


Fountains Country Club Success Story - PCR 139

We chat with Jeff Hamburger and Paul Nap of the Fountains Country Club in Lake Worth Florida. Find out what troubles the club was facing and how Concert Golf Partners was able to come in, inject fresh capital into the club and turn a challenging situation around.


Jan Beljan Incoming ASGCA President - PCR 138

Jan Beljan is an innovative golf course architect who a number of years ago began pioneering a new system to make golf more fun as well as help clubs retain more aging members. For as little as 1,000 per hole, her system can transform your golf course into a much more playable and constantly evolving experience for members. Learn about her Forward Tees concept on this episode. You'll also find out some background on Jan herself. She's the incoming President of the American Society of Golf...


Dr Matthew Samel and Donna Coyne - PCR 137

After spending time at 15 different private clubs during a faculty internship, Dr. Matthew Samel of Johnson & Wales joins us to discuss the lessons he learned. There are 6 key takeaways that Dr. Samel shares with us on the topics of Governance, Technology, Member Services, Food & Beverage, Employment & Multigenerational Activities. Dr. Samel had the honor of being one of three faculty members selected to participate in The Club Foundation’s faculty internship program. The purpose of the...


LinkedIn Video Power - PCR 136

In this trend-spotting episode, you'll learn why LinkedIn Video should be on your radar as a membership development tool. Brian Schulman is the founding member and board advisor for Genuine Hero. He's a LinkedIn expert and shares with us the secrets behind LinkedIn Video. You'll learn how to get started with the platform, what makes a good video and how to nurture a following. Brian has been creating on the social network for nearly a year and is one of the leading producers on LinkedIn....


Dianne Allen, Visions Applied - PCR 135

Dianne Allen is the founder of Visions Applied. She helps gifted and talented leaders to better learn to focus their attention and energy in a world that is increasingly full of distractions. She shares her best tips and advice with us on this episode. Effective leadership relies on effective communication. Dianne shares how you, as a leader, can better understand each and every individual on your team, and communicate with them in a way they will understand and respond to. This will help...


Ana Aluisy, Come Get Help - PCR 134

If you recognize the last name, it's because Ana Aluisy is our show host's wife. She's a relationship expert and a mental health counselor. Ana shares a number of ways that club managers and staff can recognize stress and deal with it. Moving can be one of the most stressful events in a person's life. And with the average tenure of a general manager in the private club industry being a short 2 years, there is a lot of moving around. So Ana's advice will come in very handy during that time....


Chris Krimitsos, Tampa Bay Business Owners - PCR133

Chris Krimitsos is a membership expert. He's built both local and international organizations outside of the private club industry. In this interview, we'll pick his brain to find out the most important lessons he's learned in the area of membership development and membership nurturing. We'll also learn what mistakes Chris made and how you can avoid those pitfalls. Chris is the founder of the Tampa Bay Business Owners, a business education and networking group in Tampa, Florida. He also...


Mike Orloff, Golf Industry Central - PCR 132

Mike Orloff of Golf Industry joins us to discuss the state of the golf and country club industry down under. Learn what Australia and New Zealand are doing differently and what opportunities and challenges face clubs in the region. You'll also learn about Mike's migration from the United States to Australia. Norm Spitzig of Master Club Advisors also joins us to discuss tipping. Should your club allow it? Should you ban it? We'll discuss all the details on this edition of Master Class,...


Melissa Hansen, The Club at Olde Cypress - PCR 131

In this episode we chat with Melissa Hansen, president of the Membership Directors Association of Southwest Florida and Director of Membership & Marketing at the Club at Olde Cypress. The Club at Olde Cypress has some unique practices when it comes to the guest experience. Small touches can go a long way and we dive into why they work. We also discuss the recent conference put on the by the MDASF in Naples, FL and recap the highlights.


Ensuring The Perfect Hire, Justin Smith - PCR 130

Don't let a bad hire cost you time, energy, money and productivity! Justin Smith of Ark Applications joins us to show you what steps you can take to ensure the next employee or team member you hire is the right one.


How to Handle a PR Crisis - PCR 129

What should you do if your club is faced with a PR crisis? Find out how one club in Naples, Florida turned a disaster into a huge win. Laura Hill, Marketing Director of Eagle Creek Golf & Country Club joins us to tell the story.


National Club Conference Part 3 - Frank Vain, Jeff McFadden, Mike Stachura, & More - PCR 128

On location from L.A., we chat with Frank Vain and Bill MacMahon, Jr. of the McMahon Group, Jeff McFadden of the Union League of Philadelphia, Mike Stachura of Golf Digest and John Harvey of EA Sports. Recorded live at the National Club Conference. Visit to learn more.


National Club Conference Recap Part 2 - Bill Walshe, Steve Graves, Thomas Lenz - PCR 127

In this episode we chat with Bill Walshe, CEO of the Viceroy Hotel Group. Bill talks about his concept of Prideology and how you can use it to build a better team. We also chat with Steve Graves about the importance of membership retention. He unveils a new program that he is rolling out. Lastly we cover legal issues affecting the private club industry with Thomas Lenz an attorney from the firm of Atkinson, Andelson, Loya, Ruud & Romo.


National Club Conference Recap Part 1 - Callaway, Global Golf Advisors, ForeTees

This episode was recorded live on location at the National Club Conference in Los Angeles. We chat with Chip Brewer, CEO of Callaway Golf, Fred Laughlin and Henry DeLozier of Global Golf Advisors as well as Mike Nagle of ForeTees. The conference was hosted by the National Club Association and held in Los Angeles at the Millennium Biltmore - a historic hotel home to the first ever Academy Awards. Visit to learn more about the ways they are serving the private club industry in...


Adam Heieck & Gary Collins - PCR 125

On this episode we're joined by Adam Heieck of Youth on Course. You'll learn about the organization and how they are helping to grow the game by providing affordable tee times for the nation's youth. He'll give us an overview of their history and a look into the future of Youth on Course. We'll also discuss ways that you and your club can get involved. Gary Collins of Master Club Advisors joins us to discuss how your club can increase the dues line. We chat about Master Club Advisor's...


Ani Mehta, Topgolf's Toptracer Technology - PCR 124

Ani Mehta, Vice President of Corporate Development for Topgolf joins us to discuss Toptracer technology and why it could be game changer for your club's range. You'll learn what TopTracer is and how the technology turns a boring day of banging balls into a social and family-friendly affair. We also chat with Hannah Eanes of the PCMA to discuss her recent article on membership referrals. We'll also reveal some details of the upcoming Florida Symposium.