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Chris Krimitsos, Tampa Bay Business Owners - PCR133

Chris Krimitsos is a membership expert. He's built both local and international organizations outside of the private club industry. In this interview, we'll pick his brain to find out the most important lessons he's learned in the area of membership development and membership nurturing. We'll also learn what mistakes Chris made and how you can avoid those pitfalls. Chris is the founder of the Tampa Bay Business Owners, a business education and networking group in Tampa, Florida. He also...


Mike Orloff, Golf Industry Central - PCR 132

Mike Orloff of Golf Industry joins us to discuss the state of the golf and country club industry down under. Learn what Australia and New Zealand are doing differently and what opportunities and challenges face clubs in the region. You'll also learn about Mike's migration from the United States to Australia. Norm Spitzig of Master Club Advisors also joins us to discuss tipping. Should your club allow it? Should you ban it? We'll discuss all the details on this edition of Master Class,...


Melissa Hansen, The Club at Olde Cypress - PCR 131

In this episode we chat with Melissa Hansen, president of the Membership Directors Association of Southwest Florida and Director of Membership & Marketing at the Club at Olde Cypress. The Club at Olde Cypress has some unique practices when it comes to the guest experience. Small touches can go a long way and we dive into why they work. We also discuss the recent conference put on the by the MDASF in Naples, FL and recap the highlights.


Ensuring The Perfect Hire, Justin Smith - PCR 130

Don't let a bad hire cost you time, energy, money and productivity! Justin Smith of Arc Applications joins us to show you what steps you can take to ensure the next employee or team member you hire is the right one.


How to Handle a PR Crisis - PCR 129

What should you do if your club is faced with a PR crisis? Find out how one club in Naples, Florida turned a disaster into a huge win. Laura Hill, Marketing Director of Eagle Creek Golf & Country Club joins us to tell the story.


National Club Conference Part 3 - Frank Vain, Jeff McFadden, Mike Stachura, & More - PCR 128

On location from L.A., we chat with Frank Vain and Bill MacMahon, Jr. of the McMahon Group, Jeff McFadden of the Union League of Philadelphia, Mike Stachura of Golf Digest and John Harvey of EA Sports. Recorded live at the National Club Conference. Visit to learn more.


National Club Conference Recap Part 2 - Bill Walshe, Steve Graves, Thomas Lenz - PCR 127

In this episode we chat with Bill Walshe, CEO of the Viceroy Hotel Group. Bill talks about his concept of Prideology and how you can use it to build a better team. We also chat with Steve Graves about the importance of membership retention. He unveils a new program that he is rolling out. Lastly we cover legal issues affecting the private club industry with Thomas Lenz an attorney from the firm of Atkinson, Andelson, Loya, Ruud & Romo.


National Club Conference Recap Part 1 - Callaway, Global Golf Advisors, ForeTees

This episode was recorded live on location at the National Club Conference in Los Angeles. We chat with Chip Brewer, CEO of Callaway Golf, Fred Laughlin and Henry DeLozier of Global Golf Advisors as well as Mike Nagle of ForeTees. The conference was held in Los Angeles at the Millennium Biltmore - a historic hotel home to the first ever Academy Awards. Visit to learn more about the ways they are serving the private club industry in Washington, DC.


Adam Heieck & Gary Collins - PCR 125

On this episode we're joined by Adam Heieck of Youth on Course. You'll learn about the organization and how they are helping to grow the game by providing affordable tee times for the nation's youth. He'll give us an overview of their history and a look into the future of Youth on Course. We'll also discuss ways that you and your club can get involved. Gary Collins of Master Club Advisors joins us to discuss how your club can increase the dues line. We chat about Master Club Advisor's...


Ani Mehta, TopGolf's TopTracer Technology - PCR 124

Ani Mehta, Vice President of Corporate Development for TopGolf joins us to discuss TopTracer technology and why it could be game changer for your club's range. You'll learn what TopTracer is and how the technology turns a boring day of banging balls into a social and family-friendly affair. We also chat with Hannah Eanes of the PCMA to discuss her recent article on membership referrals. We'll also reveal some details of the upcoming Florida Symposium.


David Cavossa, CaddieNow - PCR 123

CaddieNow has been described as the "Uber for Caddies". In this episode we'll chat with David Cavossa, Founder and CEO of CaddieNow, to find out more about his technology that assists clubs in pairing up caddies with golfers. You'll learn why CaddieNow may be able to save your club from a sticky legal situation when it comes to caddies and their employment classification. You'll also find out why it can be a huge time and money saver for the club. We also chat with Norm Spitzig, Principal...


Steve Mona, World Golf Foundation CEO - PCR 122

Steve Mona, CEO of the World Golf Foundation joins us to discuss initiatives including WE ARE GOLF and the National Golf Day. Learn why a couple of hundred of the most influential folks in golf descend on Capitol Hill each year to chat with congressmen and senators about the game and its economic impact. WE ARE GOLF is a coalition of the game’s leading associations and industry partners including the PGA TOUR, PGA of America, USGA, Golf Course Superintendents Association, National Golf...


Terry Clark, Club Advisors - PCR 121

Terry Clark of Club Advisors joins us to discuss the role his company plays as interim management at Private Clubs around the country. Terry also shares his advice for managers who are stepping into a new role. Club Advisors provides a toolkit of best practices and processes that will stimulate your managers to achieve outstanding results. These tools are yours and will provide continuous value.


Gary Collins Master Club Advisors - PCR 120

Gary Collins, partner at Master Club Advisors joins us to discuss some lessons that private clubs can learn from this year's Masters tournament. Visit to learn more.


Mike Hendrix, GolfNow RIDE Program - PCR 119

There's a good chance that your club is leaving money on the table and our guest today, Mike Hendrix, is here to help. Mike is the Vice President of Business Services for GolfNow. Their new program, RIDE, is designed to save clubs like yours money through a group purchasing plan. Food, chemicals, supplies and even office furniture can have significant savings when purchased through RIDE. We'll learn a little about Mike's background and how GolfNow was able to put this program together....


Ara Anton, The Country Club Comic - PCR 118

Today's guest is Ara Anton, a comic who tours Country Clubs doing his comedy at golf tournaments and fundraising events. He’s here to share a little about his act and what he’s learned. Ara has appeared in a major commercials for Callaway Golf and Workday which is currently airing with Matt Kuchar, Davis Love and Brandt Snedeker. Ara is here to educate you about the process of finding the right comic, and why it's worth it to hire a specialist instead of a local act. He'll even discuss...


Michael Ponzio, Medinah - PCR 116

On this episode we chat with Michael Ponzio, the executive chef at Medinah Country Club just outside of Chicago. Medinah is a historic and famous golf course, having hosted numerous major championships. Recently however, they’ve become equally famous for their culinary creativity. From tapping maple trees to building a chicken coup on site, Medinah has been leading the way in private club culinary creativity. We’ll get a first hand take from Michael about what went into some of these...


The Inbox - PCR 115

Rick Coffey and Gabe Aluisy tackle membership and marketing questions from professionals and #clubchangemakers around the world.


Brian Friederichs - PCR 113

On this episode we chat with Brian Friederichs of Capstone Hospitality. Capstone is an industry-leading sales & staffing firm specializing in membership sales for private clubs. You'll find out what Brian saw at clubs while playing on tour as a professional golfer. We'll discuss why Clubs struggle to get new members, and Brian's unique solution. In addition, Brian will share one thing clubs can do immediately to increase membership sales. Learn more at Also on...


Michael Wells, Carnoustie - PCR 112

Michael Wells, Chief Executive of Carnoustie Golf Links joins us on this episode. Carnoustie will host the Open Championship in 2018 and you'll find out what preparations for a major championship are like. Michael just happens to be one of the world's leading experts on tournament prep as he previously worked as the R&A's Director of Championship Staging. Carnoustie claims to be the world's most challenging course. You'll find out why Michael believes that's the case on this episode. We'll...