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Learning Without Scars

Education Podcasts

As a third-generation educator, it is easy to say that teaching and training are in the blood for Ron Slee. From his beginnings as a coach, through his time at McGill University, Ron developed a foundation for the work he does today. From working within dealerships, to operating a consulting company, creating a training business and running twenty groups, Ron has been directly involved in this Industry since 1969. Ron has been known as the industry expert for years, and has brought this expertise to bear through his training programs. Today, Ron provides specialized, job function based internet based subject specific classes, job function skills assessments, as well virtual seminars and webinars. These courses are designed for manufacturers and their dealers, as well as independent businesses in the construction equipment, light industrial, on-highway, engine, and agricultural industries through Learning Without Scars (www.LearningWithoutScars.com). This platform is a continuation of the work begun by Quest, Learning Centers which was established in 1996. This training is aimed at improving dealer parts and service operations through qualified people that are knowledgeable in using operational metrics and current market and operational best practice methods.

Location:

United States

Description:

As a third-generation educator, it is easy to say that teaching and training are in the blood for Ron Slee. From his beginnings as a coach, through his time at McGill University, Ron developed a foundation for the work he does today. From working within dealerships, to operating a consulting company, creating a training business and running twenty groups, Ron has been directly involved in this Industry since 1969. Ron has been known as the industry expert for years, and has brought this expertise to bear through his training programs. Today, Ron provides specialized, job function based internet based subject specific classes, job function skills assessments, as well virtual seminars and webinars. These courses are designed for manufacturers and their dealers, as well as independent businesses in the construction equipment, light industrial, on-highway, engine, and agricultural industries through Learning Without Scars (www.LearningWithoutScars.com). This platform is a continuation of the work begun by Quest, Learning Centers which was established in 1996. This training is aimed at improving dealer parts and service operations through qualified people that are knowledgeable in using operational metrics and current market and operational best practice methods.

Language:

English


Episodes

Christopher Kiely revisits his career and his thinking about how equipment has changed over his working life.

1/3/2023
Christopher is a hard-working, very talented man with extraordinary technical and communication skills. He will very quickly dispel any preconceived notions anyone might have about the technicians looking after capital equipment. Some of the most intelligent and educated people are in our shops and field vehicles. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide...

Duration:00:43:50

Sara Hanks introduces us to another method to get going with Process Improvement – Start in the Middle.

12/19/2022
Sara Hanks introduces the Start with the Middle approach to process Improvement and explains the why and the how to get started. Continuing to do what we have always done is a prescription to failure. Don’t miss this session. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills...

Duration:00:58:20

Alex Kraft announces the creation of “Uber” for Equipment Repairs

12/12/2022
Alex Kraft makes an announcement of this latest offering. On the Apple and Galaxy Stores is a new app. It allows equipment owners to find mechanics to perform repair and maintenance and allows technicians to obtain work that they want. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized...

Duration:00:45:36

Chris Kohart and Ron discuss the industry and change.

12/5/2022
Chris has been involved in this industry since he was in high school. We look back and talk about the changes that we have experienced and what is yet to come. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for...

Duration:00:31:53

Alex Kraft and Ron discuss his "Getting Better" blog post

11/28/2022
With athletics as a foundation, we discuss the transition to business and why there is no clear path on self-improvement. Who inspires us to get better at what we do for our work or what we are as a person. Once we leave our days in school, what is available to help any of us to get better. This is a most important question as the workforce becomes more challenging. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining,...

Duration:00:51:34

Debbie Frakes and Steve Clegg join us from Mexico to discuss the use of AI and dealer transaction data to forecast and manage the business through the boom-and-bust cycles in this industry through Winsby and Zintoro

11/17/2022
Through the use of Winsby and Customer Satisfaction calls with Debbie and Zintoro and AI with Steve they have created an invaluable tool for us all to use. This Candid Conversation covers some amazing statistics and customer retention and the impact it has on profitability for a dealer. This is a conversation that should not be missed. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and...

Duration:01:00:03

Mets Kramer and I continue to talk about Digitalization of Dealers. This conversation covers what we need to do “internally.”

11/2/2022
Recently Mets and I, as well as others on here with us, have talked about the Digital Dealer. Our conversations in this case are aimed at the internal issues that we have to confront and deal with properly. We touch on all of the most critical elements within these subjects. You will hear Mets talk about each of the important aspects of improving your business. Don’t miss it. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining,...

Duration:00:53:14

Sara Hanks and I talk about Process Improvement integrated with Six Sigma and Project Management.

10/31/2022
Recently Sara delivered a lecture at a local University. She put Project Management and Process Improvement together in the lecture. We continue that discussion covering process mapping, waste management control and the critical nature of data quality. Our conversations meander all over these subjects. You will hear Sara’s thoughts on each of these important aspects of improving your business. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships -...

Duration:00:58:22

Dale Hanna and I talk about the services that are provided by Foresight Intelligence.

10/25/2022
Starting the delivery of Business Intelligence more than twelve years ago Foresight Intelligence has performed the critically important work for contractors covering communications between repair facilities and customers, Inspections, Fault Codes and Sensors and Telematics, and Oil Sampling. Our conversations meander all over these subjects. You will hear Dale’s thinking on each of these important aspects of the equipment business. Visit us at LearningWithoutScars.com for more training...

Duration:00:52:01

Mike Pentz and Mets Kramer and I continue our conversation about branding, addressing the challenges of getting this done.

10/19/2022
Transferring any business from transactional to aspirational is tough. Changing a culture is very difficult. Our conversations meander all over the subject. You will get many ideas and hear about how to embed a brand in a business. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills...

Duration:00:55:59

Caroline and I talk about the ongoing changes to our classes from the “Sage on the Stage” through Webinars then the early days on internet learning.

9/26/2022
Caroline has created the learning management software approaches we have used in Learning Without Scars classes. She goes over how she has done the classes as well as how we have adapted the classes to the student surveys and outside world influences. This should help you better understand why these learning opportunities help individual employees so much. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes,...

Duration:00:39:08

Bruce Baker brings us up to date on his "Contracting with Executive Leadership" option.

9/19/2022
Bruce Baker explains to us how he has transitioned his business from specific “consulting and advisory” engagements to more complete “Organizational Development” work. This Candid Conversation covers the pitfalls and opportunities present for the business and the advisor when organizational development and culture change is introduced. Each of you who leads a department or a business will benefit from this conversation. It should help you be more successful in your work. Visit us at...

Duration:00:47:24

Mets Kramer and Mike Pentz join us as we identify the value and importance of your Brand

9/12/2022
Mike Pentz from the Calvin Group and Mets Kramer develop the foundation for the importance of the brand that the dealership creates. It allows the employees to relate to what they do. It is aspirational. It is fundamental to the success of an organization. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an...

Duration:00:30:55

Bill Pyles joins us for this Candid Conversation on the Service Department Organization

9/5/2022
Bill has spent his entire career, starting with the Marine Corp and ending with Executive positions in Product Support and the Service Department. Having worked within the Caterpillar, Komatsu and John Deere OEM organizations he has a unique perspective on most things. Don’t miss this enjoyable conversation with a very knowledgeable man. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and...

Duration:00:55:05

Mick Vaught talks about attracting, interviewing, hiring, developing and retaining employees

8/29/2022
Mick Vaught joins us for this Lifelong Learning discussion. Attracting, interviewing, hiring, developing and retaining employees is critical to your success. Mick and I discuss some of the changes and challenges that face our learning communities. Mick Vaught has a deep and broad history in our Industry. From working with several OEM’s and being involved in training and employee development he absorbed a lot of knowledge and experience that he is sharing with us. I hope you enjoy this...

Duration:00:40:42

Alex Kraft and I follow up on his Blog on Customer Service. It seems that Customer Loyalty and Customer Service are inextricably linked.

8/22/2022
With the changing customer, the changing marketplace, the changes in technology we have lost sight of the basic need for business. Customer Service. This Candid Conversation covers the changes and shared experiences both professionally and personally that we have had to deal with over the past several decades. This conversation should provoke some thinking about things as they are and as they should be. Visit us at LearningWithoutScars.com for more training solutions for Equipment...

Duration:00:56:43

Process Mapping Explored with Sara Hanks

8/15/2022
Sara Hanks and I follow up on her Blog from August 9th on Process Mapping. In order to be effective at Continuous Improvement (CI) process Mapping is a foundational requirement. With Continuous Improvement it is felt that an improvement operationally of ten percent is very possible. This Candid Conversation covers the history of Process Mapping from the days of Industrial Engineering to the Data Analytics world we live in today. I am more than pleased that we have someone of Sara’s...

Duration:00:54:57

Bonnie Feigenbaum and Ron talk about her lecture series on Basic Marketing hosted by Learning Without Scars

8/8/2022
You don’t want to miss this exciting new offering. This is a ten-lecture series hosted by Learning Without Scars. This wide-ranging discussion on the lecture series is an introduction to a new learning tool we are offering. Learning Without Scars is hosting University and other specialized Educators so that they can share their wisdom and transfer knowledge and skills in their field of expertise. I am very excited about this new offering and hope you join with me and take advantage of...

Duration:00:58:01

Sara Hanks brings her strong background from the perspective of an Engineer.

8/2/2022
From her early years at GE where she acquired strong skills in Lean and Manufacturing and 6 Sigma, Sara's wide-ranging discussion covers the difficulties of change. From the early adopters to continuing engagement with the people affected and how all of this changes the needs for leadership. You will hear various approaches to some common difficulties. You don’t want to miss this discussion. I hope you enjoy. Visit us at LearningWithoutScars.com for more training solutions for Equipment...

Duration:00:48:22

Debbie Frakes from Winsby talks about engagement and market coverage in the equipment market and the impact on customer retention.

7/31/2022
This wide-ranging discussion covers customer engagement by dealers. It covers the customer surveys that Winsby performs and the impact on customer retention that the surveys have for dealers. Changing buying patterns are one of the important triggers. You should get a different perspective from this discussion on your market coverage and customer engagement. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture,...

Duration:00:51:02