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Learning Without Scars

Education Podcasts

As a third-generation educator, it is easy to say that teaching and training are in the blood for Ron Slee. From his beginnings as a coach, through his time at McGill University, Ron developed a foundation for the work he does today. From working within dealerships, to operating a consulting company, creating a training business and running twenty groups, Ron has been directly involved in this Industry since 1969. Ron has been known as the industry expert for years, and has brought this expertise to bear through his training programs. Today, Ron provides specialized, job function based internet based subject specific classes, job function skills assessments, as well virtual seminars and webinars. These courses are designed for manufacturers and their dealers, as well as independent businesses in the construction equipment, light industrial, on-highway, engine, and agricultural industries through Learning Without Scars (www.LearningWithoutScars.com). This platform is a continuation of the work begun by Quest, Learning Centers which was established in 1996. This training is aimed at improving dealer parts and service operations through qualified people that are knowledgeable in using operational metrics and current market and operational best practice methods.

Location:

United States

Description:

As a third-generation educator, it is easy to say that teaching and training are in the blood for Ron Slee. From his beginnings as a coach, through his time at McGill University, Ron developed a foundation for the work he does today. From working within dealerships, to operating a consulting company, creating a training business and running twenty groups, Ron has been directly involved in this Industry since 1969. Ron has been known as the industry expert for years, and has brought this expertise to bear through his training programs. Today, Ron provides specialized, job function based internet based subject specific classes, job function skills assessments, as well virtual seminars and webinars. These courses are designed for manufacturers and their dealers, as well as independent businesses in the construction equipment, light industrial, on-highway, engine, and agricultural industries through Learning Without Scars (www.LearningWithoutScars.com). This platform is a continuation of the work begun by Quest, Learning Centers which was established in 1996. This training is aimed at improving dealer parts and service operations through qualified people that are knowledgeable in using operational metrics and current market and operational best practice methods.

Language:

English


Episodes

Sara Hanks' Story of Professional Growth and Mentorship

3/28/2024
Navigating the labyrinth of a male-dominated engineering world, Sara Hanks brings her narrative to the forefront, sharing the trials and triumphs from her journey that prove both her mettle and the pervasive gender dynamics in STEM. With a keen understanding of the complexities of business efficiency, Sara's tales of exceeding financial targets and mentoring veterans in the workplace underscore the power of communication and reveal the transformative role competition plays in professional growth. Her candid anecdotes, coupled with lessons learned from luminaries like Ron Howard, serve as a testament to the tenacity required to succeed and the wisdom that can only be gleaned through experience. When innovation meets resilience, the result is a transformative business journey. Sara's transition from a software startup to a consulting powerhouse, Virtual Leverage, epitomizes the art of bouncing back from setbacks and harnessing the power of technology to revolutionize business operations. The chapter on business process improvement underscores the compelling narrative of a professional who pivoted from manufacturing to quality organization, and now thrives by merging technical know-how with strategic bottleneck analysis. It's a story of ambition, adaptation, and the ever-evolving quest for business optimization that any entrepreneur can aspire to emulate. As we wrap up our time with Sara, we're left reflecting on the paradox of market share declines amidst sales growth, and the critical role of individual leadership transformation. Caterpillar dealers' conundrum serves as a backdrop to discuss the importance of technology in assessing and enhancing business performance. Through anecdotes of LinkedIn connections and empowering management conversations, Sara illustrates the profound effect of personal outreach and mentorship. Ending on a note of gratitude and a charge for action, we're reminded that the journey to success is incremental, and with every step, there's an opportunity to make a lasting impact, one person at a time. Mahalo for joining us and for the wisdom shared—here's to turning insights into action. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:01:01:08

Transforming Enterprises with AI and Business Analytics Insights

3/20/2024
Unlock the transformative power of data as we embark on an exploration with Steve Clegg of Zintoro, where the convergence of business analytics and artificial intelligence takes center stage. Steve's remarkable journey from WR Grace to Avis, and eventually to EIA Investors, serves as our roadmap through the intricacies of predictive models, algorithms, and the potent net promoter score in customer retention strategies. This episode is a treasure trove of insights for those eager to understand the profound shift from raw data to actionable insights, and how they've reshaped business strategies from the 1970s to the digital age. Join us as we unravel the threads connecting customer service to business triumph. Hear firsthand how the art of conversation and the choice of words can dramatically influence sales, and discover the benefits of proactive customer engagement over the industry's traditional reactive stance. Steve's experiences illuminate the path to enhanced customer satisfaction and market penetration, offering valuable lessons on benchmark surveys and the art of aligning service delivery with market expectations. This chapter is essential listening for anyone committed to elevating their company's growth and customer experience. Venture with us into the future, where the narrative shifts to the ever-changing automotive dealership landscape and the revolution in workforce dynamics. From the potential impacts of Ford's electric vehicle contract to the rise of remote work, learn how analytics is reshaping the performance and operational skills within dealerships. This enlightening conversation with Steve doesn't just forecast the horizon of business practices and education—it equips you with the adaptability and knowledge to navigate and thrive in the dynamic marketplace of today and tomorrow. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:58:58

Navigating the Future of Work: Addressing America's Skills Gap and Employment Challenges with Ed Gordon

3/13/2024
Prepare to navigate the treacherous waters of America's employment and skills terrain with Ed Gordon, the sage voice behind the white paper "Job Shock" and the influential book "Future Jobs." As we dissect the alarming skills gap threatening to leave half of the workforce in the lurch by 2030, we dive deep into the crumbling education-to-employment pipeline. This episode isn't just a history lesson—it's a wakeup call to the systemic failures that have been amplified by the COVID-19 pandemic, and a rallying cry for the comprehensive solutions we so desperately need. Throughout our journey with Ed, we traverse the pivotal moments that have shaped the workforce—from the era of blacksmiths to the technological tidal wave of today. We reflect on the transformative power of the GI Bill and the role of women during WWII, and address the decline in corporate training, leaving many adrift in a sea of self-education expectations. The value we place on teachers and their role in shaping a skilled workforce stands in stark contrast to the rapid pace of change in the employment landscape, raising crucial questions about our societal commitment to the future. Our conversation culminates in a stark realization: a significant number of youth are adrift without the ambition or direction seen in their peers. We underscore the importance of providing guidance and opportunities to these young individuals, offering a glimmer of hope and a pledge to keep exploring what lies ahead for our children and grandchildren. This isn't just chatter; it's a mission to chart a course for the future of work and education, ensuring the next installment of our discussion will be as enlightening as it is imperative. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:52:49

Reconciling Technological Innovations with Innate Human Sensibilities

2/20/2024
Could our reliance on artificial intelligence be numbing our innate human touch? Join myself and John Andersen as we dissect the delicate dance between emotional intelligence and AI in today's business world. In a landscape where numbers and algorithms reign supreme, we take a step back to appreciate the unquantifiable value of intuition and gut feeling that fuels true visionary leadership. We chew over the enigma of balancing technology with the human element, using Amazon as a shining example of innovation propelled by a deep understanding of customer needs—a reminder that despite our love for data, emotional intelligence is the real MVP in deciphering the human experience behind the numbers. Imagine a classroom where AI avatars breathe life into education, but where do human connection and emotional intelligence fit into this futuristic picture? Our journey continues with the potential of these revolutionary teaching aids, yet we can't help but circle back to the essence of personal interactions and the emotions AI cannot yet mimic. I share an intimate tale contrasting Disney's crafted magic with the raw splendor of a natural sunrise, driving home the power and necessity of authentic human emotion. It's a candid conversation that urges us to question whether we're becoming too entangled in data to appreciate the very essence of what makes us human. We're not just here to speculate; we're here to understand the seismic shifts in industries like customer service and software development, where AI and data analytics are drawing new battle lines. We ponder the subjective nature of value and the challenges of adapting to rapid technological changes with insights from Tom Barry, who brings his first-hand experience with Comanche dealers into the mix. Our discourse spans from the historical echoes of the Industrial Revolution to the cutting edge of neuroscience, all while emphasizing that no matter how advanced our tools become, human effort and service remain irreplaceable. Join us for an episode that doesn't just look at the future but seeks to shape it with the timeless power of human connection and intelligence. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:56:24

Decoding the Fusion of Tech and Operations in the Auto Industry

2/6/2024
Unlock the secret to seamless integration in the auto industry with our special guest Mets Kramer, who joins us on a journey to decode the complex relationship between systems providers and dealerships. As we navigate the murky waters of dealer management systems, Mets brings his dual expertise in dealership operations and software development to the forefront, illustrating the critical role of a 'translator' in harmonizing the language of technology with the daily rhythms of car sales. Our riveting conversation reveals the hidden intricacies of software implementation and the undeniable value of marrying tech fluency with operational savvy. Prepare to be captivated as we unravel the transformation of dealer software development, now veering towards insular company-driven models, shifting away from its collaborative roots. Discover how modern programming languages and frameworks promise to cut costs and timelines, revolutionizing the way the auto industry approaches innovation. But that's not all—we also venture into the broader implications of dealership consolidation, the competitive market landscape, and the awe-inspiring potential of AI and avatars in customer experience and education. The episode culminates with a forward-looking gaze into the crystal ball of automotive inventory management. We dissect the industry's pivot to electric vehicles and direct-to-consumer models, spotlighting Ford's bold new direction. Our dialogue pivots to the urgent need for advanced CRM and opportunity management tools, positioning dealerships to thrive in an evolving marketplace that rewards proactivity and a customer-centric sales strategy. Tune in to explore how these trends are sculpting the future of inventory, sales opportunities, and competitive dynamics. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:54:35

The Road Ahead for Dealership Dynamics and Software Solutions

1/30/2024
Prepare to unravel the tangled reality of business systems within the heavy equipment and agriculture sectors alongside industry expert John Andersen. In a marketplace where the schism between dealership demands and software solutions deepens, we dissect the shortcomings of recent mergers, such as the one resulting in Vital Edge, critiquing their surface-level rebrandings that neglect the true trials of dealers. As we peel back the layers of this complex narrative, we also uncover a glimmer of hope in a software underdog that may just have the potential to shake things up. Strap in for a ride through the transformative landscape of the automotive service industry, where chatbots and data analytics are steering us into the future. We spotlight the plight of New York's taxi medallion owners and immigrant drivers against the backdrop of a market shifting from dealer monopolies to savvy independent technicians. John illuminates the mechanic shortage and reveals how emerging apps and AI-driven tools are poised to overhaul service writing efficiency, offering a preview of a more streamlined, customer-centric service experience. We cap off our journey with a retrospective glance at the evolution of dealership operations technology, traveling from the paper-heavy '60s to today's SaaS paradigms. APIs emerge as the unsung heroes, enabling the orchestra of platforms that could mirror the app harmony of our smartphones. The episode culminates with a battle cry for radical industry-wide change, championing the advent of a Chief Change Officer to spearhead the progress needed for the heavy equipment sector's survival. We're not just discussing change—we're demanding it, challenging all industry players to rise from complacency and actively fight for the elevation of their operational standards. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:46:12

Mastering Failure Analysis: The Collision of Human Skill and Machine Technology with Jim Dettore

1/23/2024
Uncover the intricacies of failure analysis with industry expert Jim Dettore from Failure Analysis Services, as he takes us on an enlightening journey through the labyrinth of machine breakdowns and preventative strategies. His story, morphing from a seasoned machinist to a heralded trainer, offers a treasure trove of knowledge, emphasizing the importance of keen inspection skills and analytical problem-solving. Tune in for a captivating session that promises to sharpen your understanding of the delicate interplay between human oversight and technological advancement in heavy machinery and beyond. Step into the realm of cutting-edge heavy equipment where Jim vividly illustrates the transformative impact of computerization and sensor technologies, yet also reminds us of the undiminished value of human vigilance. Our conversation spans the gamut from the subtle advancements in oil analysis to the consequential effects of operator conduct on machine longevity. Learn how the mastery of these domains is critical in circumventing costly equipment failures and ensuring the seamless operation of machinery across varied industries. Reflect on the evolving landscape of operator training, the undervalued artistry of technicians, and the cultural tapestry that influences workplace safety and the cherished tradition of mentorship. Jim's insights dissect the effect of customer feedback on maintenance services, revealing surprising statistics about the underutilization of OEM dealers for scheduled repairs. Engage with us as we navigate through these topics, painting a picture of the industry's future and the underestimated importance of customer relations in shaping the perception of service value. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:55:47

The Future of Equipment Dealerships: Insights from Texada's Matt Harris

12/20/2023
Brace yourself for a fascinating journey into the world of equipment dealerships and rental companies with our guest, Matt Harris, the innovative mind behind Texada. A revolutionary software that is shaking up the traditional approach in this industry, Texada uses an integrated platform, cloud-based software, and an experienced team to push boundaries and bring about real change. As Matt prepares to take the stage at the AED conference, he joins us to share his valuable insights into the disruptive trends and opportunities in the field, and the critical role software plays in empowering businesses to ride the wave of change. As we venture deeper, we explore the untapped potential of customer-centricity and data analytics as powerful tools for growth. Matt unpacks the grim reality of high customer churn rate, where dealerships lose 60% of their customers each year, unveiling the necessity of a paradigm shift from conventional approaches. You'll be hooked as we discuss the role of Artificial Intelligence (AI) not as a replacement, but a tool that enhances human work, and the secret to using AI effectively. Rounding off, we turn our gaze to the future, where Matt shares words of wisdom for rejuvenating the industry, and the importance of sharing ideas. You'll learn how companies like Ritchie Bros. are using data and technology to disrupt the industry and how traditional dealerships can hold their ground amidst this turmoil. Matt's insights into the future of work, AI, and the concept of business disruption will energize you to look at the equipment dealership and rental industry in a whole new light. So tune in, for an episode that offers not just knowledge, but a perspective shift you can't afford to miss. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:53:30

Exploring the 'Say Do' Principle, Business Efficiency, and Leadership in the Modern Workplace

12/13/2023
Ever wonder why the "Say Do" principle resonates so profoundly in today's workplace culture? Ponder no more! Our enlightening conversation with Ohio-based podcaster, Sara Hanks, peels back layers on this notion, spotlighting its vital role amidst changing dynamics between different generations at work. We shine the beacon on the importance of mutual respect and a promise-driven work ethic in fostering a harmonious work environment, while also examining evolving leadership styles. Strap in for an engaging journey through the labyrinth of process improvement, and waste reduction in businesses. Sara and I dissect the pushback I faced while attempting to eradicate unscheduled locomotive repairs, underlining the invaluable role of data and intelligence in preventing equipment failures. Furthermore, we delve into the importance of clear communication lines and documented procedures in bolstering business efficiency. The era of thriving on critical thinking and leadership skills is here! We discuss the need for nurturing these skills in our rapidly changing world and the role that education plays in fostering them. We also delve into the significance of measuring performance and fostering a culture of continuous improvement and growth in the workplace. Finally, we wrap up on a high note, discussing personal growth and societal responsibility in helping individuals attain their full potential. Buckle up for a thought-provoking ride that's sure to leave you enriched and inspired. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:48:02

From Night Shifts to Management: A Journey of Success in Construction Industry

12/6/2023
What could your career journey look like if you dedicated your life to product support in the construction industry? We sat down with Ron Wilson, a seasoned professional who climbed the ladder from working a night shift in a warehouse to becoming a field service manager. Ron shares a unique perspective on the evolving landscape of our industry, the importance of career growth, and the challenges we face in retaining the millennial workforce. His insights paint a vivid picture of success and resilience in an ever-changing field. Retaining customers is key in our industry, and warranty management can make or break that relationship. Through discussions on job codes, standard times, and hearing firsthand accounts of warranty policies, we uncover the intricacies of this vital aspect of the construction business. We also share an intriguing tale of a dealership owner who went above and beyond, building a restaurant in his shop, to keep his customers happy. It's a testament to the fact that warranty is not just a policy - it is a promise of service. No one said it was easy being a field service technician, but it's a job full of potential. We explore the nitty-gritty of technical training and the role of strong interpersonal skills in the industry. The balance between technical expertise and strong communication skills is a delicate one. Our discussions veer towards the younger generation, the potential they hold for our industry, and the critical role of giving them the right tools to succeed. From technician assessment to changes in dealership models, we offer engaging and practical insights. We hope this episode leaves you enlightened, inspired, and geared up to navigate the construction world with renewed drive! Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:51:11

The Game-changing Role of AI in Equipment Management

11/17/2023
Ready to step into the future of equipment management? Prepare to be wowed as Dale Hanna, founder and president of Foresight Intelligence, introduces us to an AI-powered, voice-enabled platform that's set to be a game-changer. Deep dive into a world where manual input becomes a thing of the past, real-time equipment location is the norm and work orders, utilization, and inspections are managed seamlessly despite language barriers, even underground. Hear us navigate the ins and outs of this revolutionary platform that simplifies data management and tracking, making fluid analysis and oil sampling a breeze. Listen as we explore how it allows users to set up preventive maintenance programs and operate segmented work orders, assigning job codes to different technicians. We also discuss the exciting potential of autonomous machines and how this technology could be the stepping stone. Join us on this exciting journey into the future of AI in equipment management. This isn't just a peek into what's coming; it's an up-close look at the technology that's about to redefine the industry. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:36:00

Challenging Traditional Career Norms: A Dive Into Technical Skills, Workplace Efficiency, and Work-Life Balance

10/31/2023
When was the last time you considered a career path beyond the traditional route? Isaac Rollor, our guest for today, chose to leap straight into work after high school, bypassing college. He shares his insights on non-traditional career paths, specifically focusing on the importance of technical skills in a dealership. Isaac's experiences shine a light on the unique advantages of stepping directly into the workforce, challenging the norm of chasing university education. We also navigate the labyrinth of contrasts between US and Japanese workplace efficiency, underscored by the crucial role of teaching and mentoring. Isaac draws parallels between the disparities in technician wages and other jobs, advocating for a fresh perspective on learning. He emphasizes the power of knowledge sharing - a lesson he has drawn from Japanese work culture. We tackle the transformative role of technology in the workplace, discussing its impact on our understanding of work and exploring the implications of dwindling technical schools in the US. Finally, we delve into the importance of right messaging, especially when engaging the younger generation. The potency of hands-on experience in shaping perception becomes evident as we break down the importance of words and their impact. Isaac brings to light the significance of striking a balance between work and life, underscoring the need for relaxation and rejuvenation. This conversation with Isaac Rollor is not just an enlightening chat, but a call to action to rethink our approach to career paths, workplace efficiency, and work-life balance. Tune in for a conversation that challenges norms and pushes boundaries. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:59:42

Transforming the Technician Industry: A Discussion on Challenges and Solutions

10/29/2023
Ever wondered why there's a gaping chasm between sales and service departments in the technician industry? Are you curious about the future of heavy equipment service providers? Node-wrenching conversation with industry insider Alex Kraft promises to provide eye-opening insights into these questions and more. Alex demystifies the economic challenges crippling the industry, candidly explaining the reluctance to adequately remunerate skilled labor and the impact it has on the technician pool. This episode isn't just an exposé on the problems within the industry; it offers a robust discussion on potential solutions and future shifts. The traditional dealership monopoly could be on the brink of disruption, with hungry, independent technicians poised to revolutionize the market. In a future where industry giants could collaborate with these independent providers, the customer is the ultimate winner. This transformation could bring significant benefits, especially in terms of innovation and customer service. In a world where society channels different people into different paths, we discuss the segmentation of the market and its impending doom. Drawing parallels between software developers and diesel mechanics, we challenge the wage disparity plaguing these essential roles. Also, we explore the changing landscape of work, where the COVID-19 pandemic places an unprecedented value on quality of life. Tune in for this riveting dialogue as we delve into the present state and future of the technician industry. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:41:41

Sara Hanks on Embracing Change in the Hiring Space

10/22/2023
Ever wondered how curiosity could play a central role in your hiring strategy? Or why credentials aren't always the gatekeepers to success? Well, for all the curious minds out there, we're thrilled to welcome Sara Hanks to our podcast. Sara, a seasoned blogger and a digital transformation expert, shares her wisdom and insights on hiring, performance reviews, and the role of digital transformation in our increasingly connected world. Sara brings a fresh perspective to hiring practices, highlighting the importance of curiosity, attitude, and future potential over traditional credentials. She makes a compelling case for continuous performance reviews, emphasizing the legal implications and the need to incorporate data skills assessment in these reviews. Sara's insights into the hiring practices of North America and Europe are particularly intriguing, as she stresses the value of a one-year probation period to better understand an employee's capabilities. But it's not all work and no play. We also touch on the importance of creating a joyful work environment and a culture of continuous improvement. Sara pushes you to explore generalism, embrace continuous learning, and prioritize happiness in the workplace, all while encouraging regular feedback and avoiding the pitfalls of solely relying on annual performance reviews. By the end, you'll be motivated to take online courses, develop a broad set of skills, and seek continuous feedback for personal and professional growth. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:56:50

Unlocking the Power of Relationships: A Journey with Ed Wallace

9/29/2023
How do relationships shape our lives, businesses, and legacies? Join us in a profound conversation with Ed Wallace as we unfold the intricate fabric of meaningful connections and their long-lasting impact. We draw upon the microcosm of our individual lives, sketching them as a 'dash' of about 85 years. Within this dash, we emphasize the power of relationships - the core value that will outlast us, our jobs, and our careers. We use the lens of Max, a London taxi driver, whose exceptional customer service painted an unforgettable image in his customers' minds. We delve into the integrity of private and public business spheres and share insights on extending a 'servant's heart' to build memorable experiences. We explore the dance of balancing our energy to foster relationships and leave behind a significant legacy. To strengthen this dance, we lay down a roadmap for strategic relationship building that can revolutionize your business growth. Our journey doesn't stop here. We also extract wisdom from the corporate world about meeting efficiency and collaboration. We discuss the golden rules of a successful meeting, the art of breaking down complex topics, and the power of consensus. As we navigate these unchartered territories, we leave you with an exercise: jot down the four digits of your birth year and ponder over – What am I here for? What's most important to me? What's my contribution going to be? Hop on the journey with us and Ed Wallace. It’s time to unlock the value of your relationships and their potential to transform your dash. Tune in, reflect, grow, and find answers. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:40:50

Driving Change: The Evolution of Dealer Management Systems

9/29/2023
Join us on a fascinating journey with industry expert John Andersen as we unpack the evolution of dealer management systems in the automotive industry. We'll reveal how the industry seems to be in a standstill regarding dealer computer systems and discuss the public reaction to John's blog post about the changing landscape of systems and contracts. Alongside that, we'll share insights into how the exponential growth of technology has caused a shift from long-term contracts to short-term ones among software providers. As we navigate the wild waters of the capital goods industry, we'll look at how the dealer business system providers, despite being crucial players, sometimes lack the industry knowledge, causing a disconnect with customers. Together, we'll examine the need and importance of a collaboration between dealers, suppliers, and software providers to ensure businesses thrive instead of merely getting locked into long-term contracts. We'll also bring into focus the essential role Chief Information Officers should play in this rapidly changing industry. In the final leg of our chat, we'll expose the challenges and considerations in dealer business systems, particularly the implications of signing long-term contracts. Hear how the rapid changes in technology and customer expectations are transforming the dealership landscape. We'll emphasize why dealers need to keep their fingers on the pulse of customer needs and wants, and be ready to evolve as the industry does. So gear up for an enlightening ride through the lanes of the capital goods industry, assuring you a clearer understanding of the dealer management system, and tips on how to avoid hasty decisions in this fast-paced industry. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:52:47

Redefining Leadership with Sonya Law: A Deep Dive into Modern Leadership Dynamics

8/27/2023
Are you ready to redefine your understanding of leadership? Join us for an enlightening conversation with our special guest, Sonya Law. With extensive experience in corporate and consulting roles, Sonya brings a fresh perspective to the evolving landscape of leadership. Our discussion uncovers the necessities of a modern leader, highlighting the shift from traditional command and control to a more collaborative and inclusive dynamic. Sonya passionately shares her experiences transitioning into consulting, underscoring the importance of self-belief and self-promotion in this new arena. In the modern workforce, it's no longer enough to simply manage - our employees are seeking inspiration and growth. Our conversation with Sonya uncovers startling data from a Gallup poll, revealing that only 15% of employees feel genuinely engaged in their work. Sonya guides us through the importance of language and emotional connection as powerful tools for a leader. We explore how leaders can foster a caring, balanced environment, where both employees and customers thrive. As we delve deeper, Sonya emphasizes the integral role of courageous and strategic leadership in ensuring organizational effectiveness. From the inspiring example of Lewis Gerstner’s turnaround of IBM to insights from the younger generation’s focus on skill acquisition over job security, we uncover nuggets of wisdom for every modern leader. This episode wraps up with the pressing need for leaders to support their employees and adapt their thinking to avoid legal pitfalls. Let's journey together through the myriad nuances of leadership in the modern world with Sonya Law. This is an episode you won't want to miss. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:43:53

The March of Technology: Insights into Dealer Systems Evolution

8/14/2023
Are you ready to embark on an enlightening journey through the evolution of computer systems in the dealership world? Accompany us, your hosts, as we rewind to our humble beginnings with Joseph and Jennifer on our first interaction with on-premise AS400 green screen applications. We delve into how the understanding of dealers' modus operandi plays a crucial role in identifying an optimal system for them and the importance of continuous improvement and process documentation. In our second chapter, Joseph and David enlighten us on the crucial aspect of system selection in this rapidly changing industry. They share their wisdom on the understanding of current processes, pain points, and gaps that dealers are striving to fill. We also illuminate our systematic approach to system selection, which emphasizes value over cost and understands technical requirements for successful implementation. Our final chapters take you to the future of technology and dealerships, exploring the potential and challenges it beholds. Together with Joseph and David, we look at the role of cloud computing's advantages, the potential of privatized technicians, and the changing landscape of customer relations. We candidly discuss the challenges of decision-making in today's society, abounding with choices. Join us as we share our experiences with technology and the critical thinking necessary in this era of plentiful options. Tune in for this enriching conversation and stay tuned for more engaging discussions. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:41:14

Transforming Mindsets for Entrepreneurial Success

7/6/2023
Get ready to revolutionize your entrepreneurial journey with Alex Kraft, the dynamic founder of Heave. Imagine being a pioneer, leading a new wave of innovation and success in your business. That's exactly what Alex did and he's here to share how channeling the mindset of early adopters and understanding the landscape of 'pioneers and settlers' can make a world of difference. Plus, he'll share his insights on the transformative power of the book Mind Shift, a tool that can spark your journey of innovation and entrepreneurship. We're not stopping there. Together, we'll delve into the intricate world of the heavy equipment industry. We'll examine the impact of dealer consolidation, electrification, climate change, and the challenges that come with modernizing this massive sector. Listen as Alex shares his unique vision of creating an 'Uber for technicians' and the unexpected hurdles he faced from the Canadian government. Navigating the complexities of both the industry and government policies can be daunting, but with Alex's insights, you'll be able to see the big picture clearly. Finally, prepare to be inspired as we discuss the power of perseverance and the human mind's incredible ability to overcome adversity. Alex will share awe-inspiring stories about Wim Hof, the Iceman, and legendary surfer Laird Hamilton, both men who pushed the limits of their physical abilities. We'll also hear a touching tale about a woman who spent 74 years at the same company, demonstrating the power of commitment and dedication. We'll wrap up by discussing the major shifts in the heavy equipment market, the need for fair technician wages, and the role of storytelling in driving positive change. Tune in for a conversation that's guaranteed to leave you inspired and ready to revolutionize your own industry. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:54:32

Unlocking the Power of Accreditation: Advancements in Workforce Development and Online Learning

6/29/2023
How can becoming an accredited education provider impact your workforce development initiatives? Join us as we chat with Caroline, our curriculum expert and IACET liaison, to uncover the secrets behind the accreditation process and the essential role of privacy policies in protecting student data. You won't want to miss her insights on the international side of accreditation and the crucial relationship between students, managers, and education providers in ensuring employees excel in their courses. As we explore the latest breakthroughs in online learning technology, Caroline shares how we've adapted our workforce development classes to meet the evolving needs of our students. Discover the game-changing effects of high-definition cameras, voice recognition, and closed captioning in over 130 languages, and learn why it's more important than ever to stay ahead of the educational curve in our rapidly changing world. Lastly, we delve into the fascinating world of dual streams of learning, where we discuss the varying requirements for academic credits across different states and emphasize the importance of academic integrity in online learning. Caroline walks us through the accreditation process, the evaluations that take place, and the assessments and surveys included in our classes, offering invaluable insights on performance reviews, the California Department of Education's credentialing program, and the overall impact of accreditation on workforce development. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Duration:00:52:21