Healthcare Change Makers

Dr. Glaucomflecken has a unique backstory as he made the pivot from performing stand-up comedy to becoming a physician. TikTok is now his stage with over 2 million followers, creating comedic skits about the healthcare world. Besides comedy, he also uses his platform to spread awareness about his sudden cardiac arrest in 2020 and his diagnosis with testicular cancer. On this episode, Dr. Glaucomflecken explains his introduction to content creation, the evolving idea of professionalism in the medical field, keeping a positive mindset, and more. Quotables: “I love making people laugh and exploring that creativity… it’s so different than what you do in medicine a lot of the time.” “I’m able to learn a lot about the healthcare system by trying to put together these skits and relate to my patients better from a different perspective.” “Doctors are regular people going through regular things, we have senses of humour and like to laugh and cry.” “It’s really a wonderful that this idea of professionalism is changing to allow everyone in medicine to express themselves more because we need the public to see that side of us.” “I started doing content creation because it was a way for me to take those difficult things in my life and add humour to them, present it to others and share a laugh.” “I think more in the moment, which has helped me maintain positivity.” Mentioned in this Episode: Knock Knock, Hi! with the Glaucomfleckens Dr.Glaucomfleken’s TikTok Dr. Amy G Dala Dr. Bryan Carmody Mama Doctor Jones (Dr. Danielle Jones) Dr. Emily Silverman Medlife Crisis (Dr. Rohin Francis) Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on Apple Podcasts, Spotify, or wherever you get your favourite podcasts. Email us at Communications@HIROC.com.

Burnout is a prominent issue for healthcare workers and a topic Dr. James Maskalyk is passionate about. This led to the creation of a wellness program at St. Michael’s Hospital and later across 15 hospitals in the GTA through the University of Toronto. The program promotes facets such as peer support for providers, critical incident debriefing, and more. On the episode, Dr. Maskalyk also touches on small yet important steps that can be taken to boost overall mood in the emergency department, such as mindfulness practices, and snacks. Quotables: “…medicine is not something that just happens in the emergency room, but something that very much follows us home as practitioners and patients.” “It really is just about beginning the conversation that doctors are people too, and nurses are people too, and the people who are there who support us as porters, the people who cook the food, we are human beings working in an increasingly inhumane system – to be honest.” “There is an opportunity for us to speak to each other about what’s happening inside of us that could be more clear, because vulnerability is not a skill that we learn in medical school, or I never did.” “You standing there, beside these people, doing the best you can, is one of the most beautiful acts ever completed by a human being.” “Life ultimately is a temporary situation. So, then the question becomes, what do you do with what you’ve been given… it sounds trite but the answer is just be kind, to yourself and other people.” “It’s an honour to be here and to have the trust of my patients and my colleagues, who are in the ER this very moment helping people.” Mentioned in this Episode: St. Michael’s Hospital, Unity Health University of Toronto Dr. Sara Gray Dr James Orbinski Médecins Sans Frontières (MSF) Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on Apple Podcasts, Spotify, or wherever you get your favourite podcasts. Email us at Communications@HIROC.com.

Denise Lalanne is the Director, Digital and Client Services at IWK Health Centre, where she focuses on delivering the best care through leading strategic and operational plans. Carrie Ricker supports IWK Health Centre’s Innovation and Research departments acting as legal counsel. Her passion lies in encouraging innovation through strategic business and legal advice. Denise and Carrie joined forces for the Chez Neonatal Intensive Care Unit (NICU) Home initiative where their mutual passion for innovation and providing high-quality care was amplified. Using technology, this initiative will provide NICU families with the education and tools needed to be fully engaged in the care of their baby. In this episode, Denise and Carrie touch on how the Chez NICU Home initiative came to be and how it’s improving care at the IWK Health Centre. Quotables “We wanted to focus on the families and creating an environment that made them as comfortable and engaged as possible.” – CR “Having that ability to phone in and find out how their baby is doing and participate in rounds is really helpful and really makes parents feel like they’re part of the process.” -DL “At the IWK, how we approach it is really focused on promoting care for patients as well as the experience for the families that we serve.” – CR “A small change in practice can actually have a huge difference from a patient and family perspective.” -DL “It’s never easy but when it gets there and you see a mom saying how wonderful it was to be able to learn something or be able to see her baby today, it’s makes it all worthwhile.” – DL “The reality is innovation brings with it some risks, change is risky, and everything we do in healthcare has some risks associated.” – CR Mentioned in this Episode: IWK Health Centre Cisco Canada Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on Apple Podcasts, Spotify, or wherever you get your favourite podcasts. Email us at Communications@HIROC.com.

System change is a big topic across healthcare in Canada right now. HIROC’s Catherine Gaulton sits down with Adam Topp to learn about the transition undertaken by Shared Health Manitoba, and the importance of engagement at every step along the way. Adam also touches on his organization’s approach to the current HHR crisis – having good practices in talent management, retention, and embedding a people leader in senior management. Stick around until the end to hear about Adam’s past life as a DJ – we promise it’s worth it. Quotables: “A laser focus on doing one thing at a time, I think is probably the best approach to transformation and to leadership that I’ve come across.” – AT “What we tried to do is learn from the benefits we’ve seen from the other provinces… take the best of those and put them in a system that is patient centred.” – AT “The goal was not to reduce the autonomy of the regional health authorities; it was really to facilitate so that they could focus their efforts on operations.” – AT “We need to listen well; we need to serve well.” – AT “It does continue to amaze me when I see significant health organizations who don’t have a leader of people… someone on the senior executive team who is responsible for people management. That’s a regular deficit in organizational structures of our healthcare system.” – AT “I think it’s really important that HIROC continue its work towards improving the quality of our healthcare system.” – AT Mentioned in this episode: 2023 AGM and HIROC Conference (April 24, Toronto and Virtual) CancerCare Manitoba Hay Group Health Sciences Centre Winnipeg IWK Health Centre moreOB Nova Scotia Health Authority Salus Global Shared Health Manitoba Sunnybrook Health Sciences Centre

Today’s guest has a special place in the HIROC archives. Sarah Downey was our first guest on Healthcare Change Makers when we turned on the mike in 2018. The years that followed that fun interview have been busy for Sarah. For 7 and a half years she was the CEO of Michael Garron Hospital where she shepherded the hospital through a major redevelopment project that included the newly opened Thomson Centre. Six months ago, Sarah made the decision to move into the President and CEO position at the Centre for Addiction and Mental Health, better known as CAMH. Leaving Michael Garron and the East York community was tough, but the pull to the mission of CAMH was stronger. Sarah believes mental health is the most important health issue of our lifetime. It’s a new place and a new culture to learn about, but Sarah always comes back to the importance of being human and being vulnerable in a leadership role. Where talking to people in the coffee line-up is one of the most important things you can do as a CEO. Quotables “You forget until you have to make those transitions how emotional they are.” – SD ”It’s thrilling to see these latest two buildings. The spaces are bright and airy. They’re respectful, and focused on recovery, healing and dignified care.” – SD “It’s not just a one in five who will get mental illness in their lifetime. It’s in everybody’s family. It’s in all your social circles, in all your employees. It’s everywhere.” – SD “I had forgotten until I came back how many people call to get advice on how to navigate the system.” – SD “Who’s more important for us to invest in than our young people? They are our future and we need them to be healthier and more resilient.” “You need to regularly connect with people, use a bit of humour. They want to know that their leader is real.” – SD “It’s become even more important the last few years to find a break and a space, but what an opportunity to learn.” - SD “I hold my dad’s lessons in my heart every day and try to act in a way that would always do him proud.” – SD “We should tell people every day in the moment how much they mean to us and how they’re helping us change our lives.” – PDS Mentioned in this episode: Michael Garron Hospital CAMH: The Centre for Addiction and Mental Health The history of the Toronto Lunatic Asylum Dr. Hilda Tremblett Princess Margaret Cancer Centre - UHN Dr. J. Downey, Past President, University of Waterloo (1993-1999)

Our guest Dr. Katharine Smart does it all - she’s a pediatrician working in Whitehorse, former Canadian Medical Association (CMA) president, the podcast host for Spark: Conversations, and holds a strong platform on social media. Through all her roles, her focus remains steady on advocating for kids’ health across Canada, holding the unwavering belief that all kids deserve the same opportunity to be healthy. Quotables “I think kids all deserve the same opportunity to be healthy.” – KS “I really believe that providing healthcare is about building relationships.” – KS “I really believe that the right solutions have to benefit patients and providers.” – KS “I think having and maintaining the trust of the public right now is so critical as we continue to battle misinformation broadly, not only about science, but about many things.” – KS “I'm feel grateful to be in the healthcare space right now because even though it's really challenging, I think there's a lot of opportunity for us to really be reconsidering how we can rebuild our healthcare system in a way that's going to be sustainable and really provide high-quality care for Canadians.” – KS “I think being around the right people and having gratitude for the privilege of the work we do are things that really help keep the focus on the right things.” – KS Mentioned in this Episode: BC Children’s Hospital Canadian Medical Association Children’s Healthcare Canada Government of Yukon HIROC Spark: Conversations Podcast Women Executive Network Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on Apple Podcasts, Spotify, or wherever you get your favourite podcasts. Email us at Communications@HIROC.com.

Marking Healthcare Change Maker’s 50th episode, we’re in the mood to celebrate. HIROC CEO Catherine Gaulton and Director of Communications and Marketing, Philip De Souza jump right in celebrating the podcast, and HIROC’s 35th anniversary. Team HIROC is also celebrating a brand-new strategic plan, launching in 2023. Catherine previews what Subscribers can expect to see as a focus – topics like HHR and board education. Also on the horizon, HIROC and the Ontario Hospital Association (OHA) are collaborating on the launch of a brand-new start-up – Collaborative Benefits, simply known as Co. The two partners came together to determine the viability and approach for a universal provincial employee benefits strategy – co-designed by healthcare, for healthcare. With so many new initiatives coming in 2023, Catherine is also cognizant of self-care – that of her staff and everyone working in the healthcare system, including leaders. Before we let her go, Philip asks Catherine what gives her joy. Hearing her family play music, and seeing little kids pop up on Zoom meetings are just a few of the things that make her laugh and smile. Quotables “The stories that say, you allowed us to take care of people, they make me not just smile… they make me grin every day.” – CG “If it keeps our Subscribers up, it keeps me up.” – CG “We need everybody working in this system – and that includes leaders.” – CG “The compassion and strength of our leaders in the system is absolutely integral to how it is we deliver on what we need to for patients.” – CG “Subscribers will see a focus on more direct supports, on actioning patient safety, and looking at the science of implementation of patient safety.” – CG “Our work of course is to do what we can for not-for-profit entities that are delivering on healthcare in this country.” – CG “That’s true innovation – 35 years later, a company that’s still innovating, still thinking outside the box.” – PD “It’s very clear that you do what you love.” – PD Mentioned in this Episode: HIROC The Ontario Hospital Association Collaborative Benefits – Co (coming soon) HIROC Top GTA Employer for 2023 2022 HIROC Hackathon 2023 HIROC Strategic Plan (coming soon) The Elegance of the Hedgehog by Muriel Barbery Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on Apple Podcasts, Spotify, or wherever you get your favourite podcasts. Email us at Communications@HIROC.com.

Our guests David Kay and Doran Walker have had a mentor/mentee relationship since 2018. Doran is an RN with an MBA, owner and Healthcare Consultant for BioMD consulting and a Patient Care Manager for Specialized Geriatrics, Glenrose for Alberta Health Services. He’s also the National Cochair for Emerging Health Leaders Canada. The fact that they came together well before the pandemic Doran says is fortuitous, since he had someone to turn to when his professional life became more challenging, and he became a new father. David runs his own healthcare and professional regulatory management consultancy. He says much of what he learned about being a good mentor comes from having strong mentors in the early stages of his career. One of those was a CEO of a large teaching hospital who shared his insights with David on long drives around Saskatchewan. This CEO would call fellow CEOs after hours to have open and casual conversations, something that imprinted on David the value of compassionate leadership. David and Doran talked to us about what they’ve learned from each other, what defines a good mentoring relationship, and the fact that we all probably have more mentors than we realize. Quotables “This was really another opportunity to give back to the next generation and to the profession” – DK “I believe goal-setting is important for all of us – both personal goals and professional goal setting. It helps provide some focus.” – DK “In some of those circumstances that we discussed I hadn’t lived it, but I could draw on something that might have been a little similar or at least this is how people might be feeling about what they’re hearing and ‘the why’. What do we do about the why, what’s the what and the how.” – DK “Because of the mentorship relationship and our discussion on goals and values, what changed for me was a deeper understanding of who I was and what I needed to value. For that I’m grateful.” – DW “There’s usually four or five different people who have mentorship within our lives in different ways. I think that’s going to be the next way forward for mentorship research and literature.” DW “I like to call it a kitchen cabinet. I’ve been fortunate throughout my career of having a network of people around me whose opinions I trusted and who could be honest with me.” – DK “Mentorship is probably the most direct way that knowledge can be passed on. It also has the added benefit of providing wellness to emerging leaders. Because when they come to stressful situations, they already have someone formally they can talk to about it.” – DW Mentioned in this Episode: Emerging Health Leaders Canada Canadian College of Health Leaders American College of Healthcare Executives Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on iTunes. Email us at Communications@HIROC.com.

Our guest CJ Blennerhassett, began her career as a midwife in a busy Toronto practice. She has since moved back to her home province of Nova Scotia where there are just 16 midwives who deliver reproductive care in an area that has both urban and large rural pockets. CJ is still a practicing midwife but now combines her duties with her role as Vice President of the Association of Nova Scotia Midwives and President-elect of the Canadian Association of Midwives. In those roles, CJ is honoured that her midwifery colleagues trust her to push health authorities, government, and decision-makers to think about creative solutions to the primary care crisis in Nova Scotia and across the country. So many people in her province are without care, she says, while midwives are here and willing and excited about delivering that care. Quotables “When the opportunity presented itself to be back here in Nova Scotia, I really jumped at that – to be closer to family but also to participate in growing the profession in an area where it’s really needed.” – CJB “Unfortunately, in Nova Scotia we turn away as many people as we take in to midwifery care. We’re only able to care for 50% of people who request midwifery care.” – CJB “British Columbia has a model where they try their best to ensure the right care provider for the right patient at the right time.” – CJB “I think about leadership as being somebody who is speaking on behalf of the will of the group.” – CJB “We really want to see Indigenous midwives working in all Indigenous communities in Nova Scotia not only to bring birth and care to people in their home communities but to improve birth outcomes for those communities.” – CJB “We offer a kind of care that is really unparalleled in this country and that’s something to be supported and celebrated.” – CJB “One thing I have always felt strongly about in terms of midwifery care and ways it can benefit the healthcare system in lots of other areas is this focus on informed choice.” – CJB “I’m really inspired by people who blend creativity with policy work.” – CJB Mentioned in this Episode: Association of Nova Scotia Midwives CAM knovember 2022 Canadian Association of Midwives Kensington Midwives Jessica MacDonald National Aboriginal Council of Midwives Alisha Julien Reid, Mi’kmaq Midwife Canadian Alliance of Racialized Midwives Jennie Joseph Stacey Abrams Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on iTunes. Email us at Communications@HIROC.com.

Our guest Brian Goldman is a longtime staff physician at Sinai Health System, and a podcaster – host of White Coat, Black Art on CBC Radio One and the CBC podcast The Dose. He’s also the author of three books. Many people who read his most recent book The Power of Teamwork have an ah-ha moment when they realize that they’re not actually working on a team but a group. As Brian explains, many teams flounder because the members of that team are more focussed on individual goals than team goals, they haven’t had much input in setting those goals, and they don’t help one another. Whether it’s in healthcare, the military, aviation or a corporate environment, for real team problem-solving to happen, Brian says everybody must feel safe to say what they see. That means breaking down longstanding hierarchies, taking chances and leaning into uncertainty. Quotables “Everybody talks fast. Everybody wants to cut to the bottom line, get to the answer quickly. And that is death to a team meeting.” - BG “We hate uncertainty so much that we prematurely close conversations.” – BG “To me the Rosetta Stone was meeting Alexa Miller at dotmd 2019 and eventually forging a friendship with her. I think the world of her and think Visual Thinking Strategies really deserves a stronger public airing.” – BG “You have to know their superpower because you have to position them to function on a team that brings out the best in them, that doesn’t keep asking them to do what they’re not best at.” – BG “You know you’re in a silo if you tend to see the world as insiders and outsiders.” – BG “The highest compliment people tell me is that they feel I’ve taken them into the world of medicine, to my side of the gurney, and they understand more than they did before.” – BG “I firmly believe that medicine has become so complex there is no ‘I alone’ anymore. We can’t understand everything, know everything. I’ve discovered that I work better in an environment where I can be prompted.” – BG “Cross-over wisdom is something we practice a lot at HIROC and we do it on our team, speaking to people outside our sector – we learn a lot from looking at things from a new lens.” - PDS Mentioned in this Episode: Sinai Health System White Coat Black Art The Dose Alexa Miller - Visual Thinking Strategies Dr. Joel Thorp Katz Emily Mathieu Erin Byrnes Dotmd – A Festival of Medical Curiosity Dr. Trevor Jain The Spy Who Knew Too Much by Howard Blum The Ezra Klein Show Dr. Teodor Grantcharov - The OR Black Box David N. Titcher Save the Date – the 2022 HIROC Conference Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on iTunes. Email us at Communications@HIROC.com.

Welcome to Healthcare Change Makers, a podcast produced by HIROC. I’m Ellen Gardner with Michelle Holden and Philip De Souza. Today’s guests are Janice Kaffer, former President and CEO of Hôtel-Dieu Grace Healthcare in Windsor and Bill Marra, current President and CEO of Hôtel-Dieu Grace Healthcare. Although she formally retired from the CEO position in January, Janice has stayed involved through a project looking at re-establishing the hospital’s role in long-term care. She’s also taking an Executive Coaching course at Royal Roads University. Bill and Janice have a connection based on mutual respect, admiration, and camaraderie, some of it formed through working closely during the pandemic and their shared passion for the mission of Hôtel-Dieu Grace Healthcare. Bill’s association with the hospital goes back to his teen years when he worked in the dietary department. Although his career took him in many diverse directions – including serving six terms as a municipal councillor for the City of Windsor – he never fully stepped away from the hospital. He stayed involved through his work on the foundation and as VP, People, Mission, Communications and Corporate Affairs. When Janice approached Bill about being part of the CEO succession plan, he was humbled and flattered. The hospital is engaged in many development projects and a key area of focus for him right now is attracting new talent and developing the leadership team. Bill is comforted knowing he’s got Janice on speed dial whenever he needs her. __________________________________________________________________________ Quotables “Hôtel-Dieu Grace is always going to be a priority for me and anything that the hospital and Bill needs, I will always be there.” – JK “I wanted to ensure that every moment of every day that I served in that capacity was creating impact.” – BM “I still pinch myself every once in a while, to be honest with you. It’s a very humbling experience to be asked to lead an organization of this nature.” – BM “One of the really important leadership pieces is to always remember the mentorship piece. There are people watching you and learning from you, so we have an obligation to ensure that what they’re taking away from us is positive and reinforcing and inspiring.” – JK “One of her qualities that I admired the most was her authenticity with our staff. Her authentic effort to get to know, to understand, and respect the people around her.” – BM “It may not always be great news, but the respect and admiration you’ll get from those you lead because you’re communicating with them, keeping them engaged – they’re going to feel part of the organization.” – BM “It’s so incredibly important particularly in healthcare, that CEOs don’t lead from their office desk, that they’re out and about in the organization, hearing directly from the frontline staff and from patients and families.” – JK Mentioned in this Episode: Hôtel-Dieu Grace Healthcare Bill Marra and Municipal Politics Royal Roads University The Heart of Coaching by Thomas G. Crane Change is Good but You Go First by Tom Feltenstein and Mac Anderson June’s Journey

At HIROC, we recognize the critical importance of good governance in healthcare, and its impact on safe, quality care. What makes for a positive relationship between a senior leadership team and their board? This year, we are digging deeper on Healthcare Change Makers and talking all about governing with impact. Today HIROC’s CEO, Catherine Gaulton, sits down with Jo-anne Marr, President and CEO, and Mike Arnew, Board Chair at Oak Valley Health. The two talk about the importance of healthy debate around the board table, where both leadership and the board need to approach decision making with a bit of humility. This is a great episode for emerging and seasoned leaders who are looking for a clear path forward. Quotables “Governors work in partnership with the CEO and senior leadership team with respect to addressing key issues and decisions.” – JM “Certainly, in my role I always think about, well if I was on this board, what would I want to be hearing? What level of conversation would I want to have?” – CG “You have to trust that you can share the good, the bad and the ugly.” – MA “I think we have to expect that board members, as Mike said, will ask lots of hard questions. I think we have to be really open to all of them, and maybe guiding a little bit when it’s too operational.” – JM Mentioned in this Episode: HIROC Oak Valley Health Ontario Health Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on Apple Podcasts, Spotify, or wherever you get your favourite podcasts. Email us at Communications@HIROC.com.

Welcome to Healthcare Change Makers, a podcast produced by HIROC. I’m Ellen Gardner with Philip de Souza. Today’s guest is Susan Bisaillon, CEO of The Safehaven Project for Community Living. Susan started her career in healthcare as a nurse in St. Anthony, Newfoundland, later moving west to St. Joseph’s Health Centre in Toronto, then to UHN where she worked as a clinical nurse specialist and nurse manager in the CCU. She moved on to direct the Neuroscience Program and oversee Clinical Operations at Trillium Health Partners. Before joining Safehaven, Susan was the Chief Operating Officer at Oakville Trafalgar Memorial Hospital. She grew up in a small community in Corner Brook, Newfoundland, and says it was a strong sense of curiosity and desire to keep learning that motivated her to move to the bigger centres. Early in her time at Safehaven, Susan and her leadership team noticed the lack of education and support for people working in the community. The subsequent development of education programs has moved far beyond their walls to the point where the organization is now seen as a leader in the delivery of education. In recognition of their role as Infection Prevention and Control Lead Champion for Toronto Region during the pandemic, Safehaven received the Celebrating the Human Spirit award from the Canadian College of Health Leaders. HIROC is proud to play a role in supporting that award. The award goes to an organization that provides acts of caring and compassion that go above and beyond – having a profound and lasting impact. __________________________________________________________________________ Quotables “The continuum of care for individuals with complexities is really not developed well in Ontario, and I just felt that the timing was there to be able to make some changes that could potentially help other families and individuals in the community.” – SB “I do think the next big frontier is community care. And I see it every day – it’s tough work.” – SB “Our goal is to try to let these kids have fun, and go to school, and participate in a way that it’s not all about appointments and care – it’s about living your best life.” – SB “I think HIROC is an organization that we all look to – it’s an organization that really helps keep us safe, on track… Having that award from HIROC that really recognizes the spirit of the work that was done in the last two years is incredibly meaningful.” – SB “I know our board has been great, our community has been great, in terms of just small touches… it let the staff know that we understand.” – SB “Everybody who comes to the table, no matter who they are, what position they are in, everybody has something to offer, everybody has something that’s valuable… that’s teachable.” – SB “I think understanding what your value is, what your gift is, but also sharing. Because when you share, you learn so much more.” – SB “Share liberally and share freely, and you will reap the rewards of that.” – SB “We all belong. We all have differences. We all have abilities.” – SB “I think breaking down some of the barriers and inequities that exist in our system, I see some glimmers of hope but we’re not quite there in many respects.” – SB Mentions Accreditation Canada Canadian College of Health Leaders Halton Healthcare HIROC Holland Bloorview Kids Rehabilitation Hospital Memorial University Rotman: University of Toronto Safehaven SickKids St Joseph’s Health Centre Trillium health Partners UHN

Welcome to Healthcare Change Makers, a podcast produced by HIROC. I’m Ellen Gardner with Michelle Holden and Philip de Souza. Today we’re talking with Zayna Khayat and Will Falk. Zayna is Vice President, Client Success and Growth at Teladoc Health. Will is a Senior Fellow at the CD Howe Institute and has an appointment at the University of Toronto as an Executive-in-Residence at Rotman. Zayna and Will have collaborated in many different ways over the years and delight in wading into the messy problems in healthcare. They don’t always agree, but Zayna and Will are united in their desire to use technology to move care forward. That task, they readily admit is hard work. As they call it, the clash of the static and the dynamic – when the industrial age and technological age collide with not always pleasant results. The real satisfaction comes from breaking down the barriers to thinking big and getting stuff done. The tools they’re using and approach they’re advocating doesn’t just improve access to care, it delivers culturally appropriate care to communities that have been isolated in the past. It's all about hanging out with the future, something Zayna and Will agree is a highly privileged place to be. Quotables “The thing that really gets me going these days is working with young founder teams who are dealing with tough problems.” - WF “One of the great things about having to teach MBA students and other learners is having to explain yourself in front of really smart people.” – WF “As soon as I see the doubt, the skepticism, hear ‘it’s impossible’, then I think time to double down, that’s the lock and I got the key!” – ZK “In talking to people, many of whom were on the frontlines during the pandemic, I was blown away by how hard people worked in spite of the technological choices that are available.” – WF “A study done by Dr. Eric Topol and the NHS in the UK concluded that 90% of all jobs will change because of what’s happening now and coming in tech. That’s a massive reskilling, retooling of the current workforce, let alone how you breed and train the next generation.” – ZK “As soon as our tools can de-couple time and place from care, you’ve got a real gamechanger for access.” – ZK “If you think economically about the fact that a public visit to a free provider costs the average Canadian $99 – that’s a big barrier for a lot of people.”– WF “I’m not conceding the compassion high ground to anyone who’s advocating physical care over virtual care because it is not at all clear to me that the compassionate answer for most people is to insist that they show up in your office when other alternatives exist.” – WF “No matter where you are – student, administrator, clinician, department chair – I always say, at least 10% of your capacity, 1/2 a day a week has to be blowing up the past and putting it together for the future.” – ZK Mentioned in this Episode: Teladoc Health Verto Health Chris O’Connor - FirstHx Rotman School of Management Computer Sciences Corporation Robert Wachter – The Digital Doctor Why Doctors hate their computers by Atul Gawande John Nosta – The Emerging Role of TQ Matthew Mendelsohn – Mowat Centre Dr. Eric Topol Scripps Canada Health Infoway The State of Virtual Care in Canada as of Wave Three of the COVID 19 Pandemic: An early Diagnostique and Policy Recommendations by Will Falk Revera Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on iTunes. Email us at Communications@HIROC.com.

Today we’re talking with Kathryn Nichol, who is President and CEO of VHA Home HealthCare. She stepped into the role in early 2021 after several years at VHA working as Vice President Quality, Best Practice, Research and Education. Our aging population, movement towards a community-based model of care, and the pandemic have put the spotlight on homecare like never before. For Kathryn, this has reinforced homecare’s crucial role in facilitating the flow of people out of hospital so they can return to their homes where they want to be. Her initial desire was to go to medical school but when that proved too expensive, she happily went to nursing school and worked as a frontline nurse for several years before discovering her passionate interest in research. Having a clinical background in a leadership position Kathryn says is valuable – not just for her but for all healthcare leaders – because it enables them to lead from a place of compassion. Quotables “There is a ton of pride because homecare never stopped for a moment.” - KN “There was a realization that homecare is a very safe way to provide care in a pandemic. It’s much safer than providing care in an institution where there’s many more people involved, and you have to be closer together.” – KN “If we don’t have people who want to work in our sector and who are compensated at an equal level, they’re going to leave.” – KN “The capacity issue is more acute than it ever has been before.” – KN “If I had superpowers, homecare would be recognized as a clinical specialty and our workers recognized as clinical specialists because it takes a very unique set of skills to be able to operate in this kind of environment.” – KN “Those people who were self-deployed for a month into LTC, that is the most remarkable example of courageous leadership I can share with you.” – KN “Homecare is significantly understudied yet it’s an incredibly important part of our healthcare system.” – KN “Health system leaders with some kind of clinical background is more important than ever before because you’re leading from a place of compassion in a field that is people-based.” - KN “When you find yourself at the top of ‘S curve’, it’s time to disrupt yourself. You have to jump to your next curve.” - KN Mentioned in this Episode: VHA Home Healthcare Dr. Samir Sinha Disrupt Yourself by Whitney Johnson Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on iTunes. Email us at Communications@HIROC.com.

Lisa Levin’s passion for seniors’ care started when she was just a child, watching her young and intelligent grandfather battle dementia. Today, as CEO of AdvantAge Ontario, Lisa and her team are the voice of not-for-profit seniors’ care, dedicated to supporting their members in creating the best possible aging experience. Again this year, HIROC and AdvantAge Ontario have come together to produce the Inspiring Impact podcast mini-series. This four-part series highlights several amazing presenters at the 2022 AdvantAge Ontario convention, and explores the innovation and passion at play in the long-term care sector. Today HIROC’s Philip De Souza chats with Lisa about her organization’s work, what delegates can look forward to at the convention, and what drives Lisa to push for change in the sector. Quotables: “We want people to feel that they are at home, because long-term care is peoples’ homes.” – LL “Did you know that we’ve lost 75 per cent of our volunteers in long-term care during the pandemic?” – LL “We need to work together, and have partnerships to learn from one another and help each other out.” – LL “We get through tough times by helping each other out because you can’t always do it alone.” – LL “We need to be genuine leaders, we need to be vulnerable.” – LL “I think you and your entire team at AdvantAge are doing something to change the world to be a better place, and we really value and appreciate that.” – PD Mentioned in this Episode: AdvantAge Ontario Administrator Leadership Program Ministry of Health Premier of Ontario Ministry of Municipal Affairs and Housing Ministry of Long-Term Care Ministry of Labour, Training and Skills Development Ministry of Finance Treasury Board Secretariat St Joseph’s Health Centre Guelph Simcoe Muskoka District Health Unit Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on iTunes. Email us at Communications@HIROC.com.

Laura Tamblyn Watts believes that the future of seniors’ care is about taking a care-at-home approach, and reserving 24/7 long-term care for those who need it most. As CEO of CanAge, Laura works with long-term care operators, families, and caregivers to educate, inform, and advocate. Again this year, HIROC and AdvantAge Ontario have come together to produce the Inspiring Impact podcast mini-series. This four-part series highlights several amazing presenters at the 2022 AdvantAge Ontario convention, and explores the innovation and passion at play in the long-term care sector. Today HIROC’s Michelle Holden and Philip De Souza sit down with Laura to chat about her presentation at the AdvantAge Ontario convention. Laura’s session delves into the two national standards drafts on long-term care, highlighting what operators, families and caregivers need to know. Quotables: “Our organization, CanAge, represents seniors and really all Canadians as we age.” “In a perfect world our seniors’ care would be informed by overcoming ageism.” “The good news is this, we know the recipe for improved seniors’ care. We know we need to move to a care-at-home approach.” “Those walls of long-term care should be walls of safety and inclusion in community…” “I think as we are more multicultural and more diverse, we also need to understand that people don’t just become heterogenous white men magically when they come into long-term care. And so a greater understanding of diversity and inclusion around gender, sexual orientation, sexual expression…” “The good news is it’s not that hard, a human-based approach just means that we need to come together as diverse communities and support the planning of the physical space, the operations, and the programming. It allows us to be better.” “You don’t want to miss the AdvantAge Ontario conference.” Mentioned in this Episode: AdvantAge Ontario CanAge Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on iTunes. Email us at Communications@HIROC.com.

When Denise Koster was asked to identify the body of one of her elderly clients 35 years ago, her life and career changed forever. Since then, Denise founded Koster Consulting & Associates in Toronto and has dedicated her life’s work to ensuring elder abuse never happens again with services such as abuse investigations, threat management, and mediation. Again this year, HIROC and AdvantAge Ontario have come together to produce the Inspiring Impact podcast mini-series. This four-part series highlights several amazing presenters at the 2022 AdvantAge Ontario convention, and explores the innovation and passion at play in the long-term care sector. In today’s episode, HIROC’s Marc Aiello and Philip De Souza sit down with Denise to talk about the outstanding work she provides for seniors and their families, her session at the convention, and more. Quotables: “The most important thing about being an investigator is making sure they have emotional intelligence and they’re able to comprehend how a person much feel when they’re trying to recount details.” – DK “Norma is the reason that I’m talking to you today. Knocking on Norma’s door actually change the entire direction of my career and my life.” – DK “Every interview is different, even the interview we’re having right now. My response is going to depend on your next question.” – DK Mentioned in this Episode: AdvantAge Ontario Koster Consulting & Associates Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on iTunes. Email us at Communications@HIROC.com.

Nadine Persaud and Dr. Amit Arya have a deep passion for seniors’ care that extends beyond healthcare facilities with their community work, advocacy, education, and so much more. You’ll be able to catch them presenting alongside their colleague Dr. Naheed Dosani at the 2022 Advantage Ontario Convention with a session titled “Adopting a Specialist Palliative Care Program in Your Home.” Again this year, HIROC and AdvantAge Ontario have come together to produce the Inspiring Impact podcast mini-series. This four-part series highlights several amazing presenters at the 2022 AdvantAge Ontario convention, and explores the innovation and passion at play in the long-term care sector. In today’s episode, HIROC’s Marc Aiello and Philip De Souza speak with Nadine and Dr. Arya from Kensington Health in Toronto to gain their perspective on the current state of palliative care in Ontario, what they’ll be speaking about at the convention, and the future they envision for long-term care. Quotables: “I came to Kensington and felt that it’s different. This doesn’t feel like long-term care. This actually feels like a home. And it’s these misconceptions that you hear in the media about what long-term care is. This isn’t actually happening in many long-term care homes.” – NP “When you step into homes like Kensington, where beautiful moments are happening every day, we see such powerful moments, we learn stories of individuals that really make it an honour for us to care for them.” – NP “I think my experience has really taught me that we need a lot more recognition about the palliative care needs in long-term care, because this is just the norm. Complexity in acuity is rising and unfortunately, long-term care is under resourced and understaffed.” – AA “A second myth that we often encounter is that palliative care means giving up on other treatment. That is absolutely not true. Palliative care can and should be integrated along with other life prolonging treatments. It simply means that there’s proper care for the whole person.” – AA Mentioned in this Episode: AdvantAge Ontario Kensington Health Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on iTunes. Email us at Communications@HIROC.com.

At HIROC, we recognize the critical importance of good governance in healthcare, and its impact on safe, quality care. What makes for a positive relationship between a senior leadership team and their Board? This year, we are digging deeper on Healthcare Change Makers and talking all about governing with impact. Today HIROC’s CEO, Catherine Gaulton, sits down with Krista Jangaard, President and CEO of IWK Health Centre and Catherine Woodman, IWK Board Chair. Krista and Catherine W. open up about what makes for good governance at the IWK. The two agree that it’s about stewarding the organization, while respecting the boundaries between the roles of the board and the senior team. For Krista it’s critical to get to know the board, and what they each wish to contribute – honing in on the unique wisdom of their members helps the senior team make better decisions. Since the start of the pandemic, Krista and Catherine W. have had to be nimble and work together to ensure staff are comfortable with change. Their work is also about positioning the IWK as part of the larger system, working collaboratively to meet the challenges brought on by COVID. Underscoring their wisdom around governance, is a passion and love for the IWK – a place that is making a lasting impact on lives for years to come. Quotables “I have a deep love for the organization, a deep love for the purpose.” – CW “In healthcare we are purpose-driven organizations because it’s about making people better and keeping them healthy.” – KJ “Rapid change and uncertainty have really been the points of pressure for us in the healthcare system as we try to do our regular work, plus meet the challenge of the pandemic.”- KJ “Organizations have talked about being nimble for years, but I don’t think we’d learned how to be nimble until this pandemic arrived.” - CW “Well, you spend time in Halifax, and you know that the IWK is frankly a magical place. We commonly refer to the secret sauce, that there’s something really inherent to the core mission and purpose of women and children that excites everyone and focuses everyone who is part of the IKW community.” – CW “Children make up about a quarter of our population, but they are 100 per cent of our future.” KJ “It is part of peoples’ families and once you are part of the IKW family, we never let you go.” – KJ “I think you build the best relationships with your board by finding out just where their wisdom truly is and making sure that you don’t lose the opportunity to pull on it.” – CG “I think that one of the most important professional development opportunities every CEO should take on is to serve another board.” – CW Mentioned in this Episode: IKW Health Centre Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on Apple Podcasts, Spotify, or wherever you get your favourite podcasts. Email us at Communications@HIROC.com.