MGMA Podcasts

On this episode of the MGMA Insights Podcast, host Daniel Williams, senior editor at MGMA, welcomes Idalis McPhail, practice administrator at Fairfax Pediatric Associates and one of MGMA’s 2025 Future Five Award winners. With a background that spans from bedside nursing to executive administration, McPhail shares her journey of bridging clinical and administrative leadership, fostering unity across departments, and implementing evidence-based safety and workflow improvements. Listeners will gain practical insights into building communication, strengthening patient experience, and leading change in long-standing healthcare organizations. Key Takeaways [02:34] – Recognition and Mentorship Idalis describes the surprise and excitement of receiving her MGMA Future Five Award and how MGMA resources and mentorship accelerated her professional growth as a new practice administrator. [05:11] – Career Evolution: CNA to Administrator Her transition from clinical roles to leadership positions taught her the importance of empathy, teamwork, and leadership’s impact on both patient outcomes and staff morale. [06:09] – Inside Fairfax Pediatric Associates Fairfax Pediatric Associates—serving Northern Virginia for nearly 60 years—includes three locations, 80 staff, and offers care ranging from pediatrics to ADHD and mental health services as part of the Trusted Doctors network. [09:30] – Speaking a Common Language: Clinical Meets Administrative McPhail explains how she united departments by defining the patient experience as a shared goal—covering every touchpoint from insurance verification through follow-up care. [11:23] – Leading a Culture of Safety Her infection-control initiative began with observation and staff education. By focusing on the “why” behind safety standards, McPhail built buy-in and accountability, reducing employee sick days and patient cross-contamination. [13:50] – Sustaining Quality through Engagement Monthly “secret shopper” audits keep infection-control practices consistent, reinforcing awareness without creating a punitive culture. [17:14] – Mentorship and Collaboration Across Roles Transitioning from nurse manager to administrator required humility, curiosity, and asking direct reports for insight. McPhail emphasizes showing how operational decisions affect patient outcomes to motivate staff from all backgrounds. [19:33] – Redefining Impact: Taking Care of the Caregivers Moving into administration expanded McPhail’s impact—now supporting both patients and the 80 employees who care for them through operational efficiency, fiscal stability, and workplace culture. [21:55] – Thriving Amid Change McPhail views healthcare’s constant evolution as a learning opportunity, encouraging leaders to collaborate, stay adaptable, and embrace innovation with confidence and curiosity. Resources: MGMA AwardsFairfax Pediatric AssociatesTrusted Doctors Network

In this episode of the MGMA Insights Podcast, host Daniel Williams, Senior Editor at MGMA, interviews Sean Nguyen, the 2025 Harwick Innovation Award winner and System Director of the Interventional Pain Service Line at Ochsner Health. Nguyen shares how his “One Reason for Visit” model revolutionized multidisciplinary care for patients with back pain by breaking down silos, improving patient access, and creating a coordinated, scalable system across a 45-hospital network. He also reflects on his Louisiana roots, how his experience with FEMA during Hurricane Katrina shaped his healthcare leadership, and how collaboration drives sustainable innovation. Tune in to learn how Nguyen’s approach can help your practice enhance care coordination, streamline scheduling, and improve patient satisfaction — no matter your size or specialty. Key Takeaways [01:36] – Winning the Harwick Innovation Award Sean shares the story behind receiving the Harwick Innovation Award and credits his Ochsner team’s collective effort in transforming care delivery. [03:11] – About Ochsner Health’s System-Wide Reach Sean provides an overview of Ochsner Health’s 45-hospital system, spanning Louisiana, Mississippi, and Alabama, emphasizing the organization’s focus on innovation, collaboration, and excellence in care. [05:40] – Roots in Louisiana and a Passion for Community Growing up “down the bayou” in Houma, Louisiana, as the son of Vietnamese immigrants, Sean learned the value of family and community. After Hurricane Katrina, his work with FEMA in recovery and behavioral health inspired his career in healthcare leadership. [11:22] – Breaking Down Silos in Patient Care Nguyen explains how fragmented care for patients with back pain led to the development of the “One Reason for Visit” model — streamlining access and ensuring consistent triage regardless of specialty or location. [15:46] – Implementation: Building Collaboration Across Systems Sean details how his team partnered with Epic and clinical leaders to connect decision trees across specialties, standardize initial visits, and gain clinician buy-in through transparent communication and trust-building. [20:45] – Buy-in, Measurable Results, and Patient Impact The initiative reduced wait times, expanded same-day availability, and boosted patient satisfaction. Nguyen also notes culture change as one of the most meaningful outcomes, as teams embraced shared goals over silos. [29:35] – Scaling the Model to Chronic Disease Management Sean outlines opportunities to apply the “One Reason for Visit” framework to chronic conditions such as diabetes, asthma, cancer, joint pain, and women’s health — emphasizing the need for both top-down and grassroots collaboration. [34:13] – Innovation Through Teamwork Drawing inspiration from his Avengers pin, Sean compares his multidisciplinary team to superheroes — each with unique strengths working together for patients’ benefit. Resources from this episode: 2025 MGMA Award WinnersOchsner HealthMGMA Insights Podcast Network

In this episode of the MGMA Insights Podcast, host Daniel Williams, Senior Editor at MGMA, sits down with Michelle Mainord, Practice Administrator at Cookeville Gynecology in Tennessee and winner of the 2025 ACMPE Forum Representative of the Year Award. Michelle shares her remarkable journey from nurse to administrator, the lessons learned in leadership, and how mentorship and certification programs like ACMPE strengthen the future of healthcare management. Listeners will gain insights into how medical practice leaders can balance professional development, mentorship, and the day-to-day demands of running a practice — all while building community and advancing excellence in healthcare management. Episode Takeaways [02:09] — Connecting in Person: Why MGMA Conferences Matter Daniel and Michelle chat about the excitement of attending the MGMA Leaders Conference in Orlando (held Sept. 28-Oct. 1), the energy of being surrounded by peers, and the difference between virtual connections and face-to-face learning. Michelle reflects on attending the MGMA Private Practice Conference in Minnesota earlier this year. [05:14] — Cookeville, Tennessee: A Regional Hub for Women’s Health Michelle introduces listeners to Cookeville. At Cookeville Gynecology, her team provides specialized care for patients who often travel an hour or more for services. She describes the pride of working in a regional practice that blends small-town connection with big-city standards of care. [6:19] — From Nurse to Administrator: Bridging the Clinical and Business Sides of Healthcare Michelle shares her transition story from clinical nurse to administrator, explaining how cross-training and empathy between front- and back-office teams foster stronger, more efficient practices. [7:34] — Launching and Growing a Physician-Owned Practice Hear how Michelle helped build Cookeville Gynecology from a single-physician practice to a thriving six-provider clinic serving more than 20,000 patients across a 14-county region. [8:08] — Bridging the Front and Back Office Divide Michelle reflects on the transition from nurse to administrator, noting that tension often exists between clinical and front-office teams. She explains how her clinical background helped her bridge that gap, foster collaboration through cross-training, and guide change with empathy and understanding. [09:48] — Seeing Both Sides of the Practice Michelle explains how working on both the clinical and administrative sides has strengthened her communication and leadership. She shares how understanding each team’s perspective helps staff connect their daily work to the practice’s financial health and overall success. [11:15] — The Power of ACMPE: What Certification and Fellowship Really Mean Michelle breaks down the ACMPE process — from certification to fellowship — and how it builds confidence, financial literacy, and leadership among practice managers. [14:30] — Paying It Forward Through Mentorship Michelle shares how earning her ACMPE certification inspired her to mentor others. Now leading study groups and boot camps, she helps peers navigate the process, celebrating their successes and emphasizing how mentorship keeps the spirit of professional growth alive in healthcare leadership. [18:56] — Overcoming Barriers and Building Confidence Michelle notes that time is the biggest challenge for most practice leaders pursuing ACMPE certification. She emphasizes how study groups and the (MGMA) Principles of Practice Management Certificate help build confidence and community, offering encouragement, shared learning, and a sense of camaraderie among peers on the same journey. [20:50] — Inspiring the Next Generation of Leaders Michelle shares what drives her passion for ACMPE: helping practice leaders grow and adapt in a fast-changing healthcare landscape. She finds the greatest reward in mentoring others—supporting them as they build confidence, pursue certification or fellowship, and connect the...

Welcome to MGMA Insights, the podcast for medical practice leaders. In this episode, host Daniel Williams speaks with Jonathan Leer, Senior Director of Clinical Business Operations at the University of Maryland School of Medicine. Recorded ahead of the MGMA Leaders Conference, their conversation highlights the evolving role of academic medicine, including leadership development, physician recruitment and retention, research and clinical trials, grant management, and resource management amid shrinking reimbursements. Key Moments: Resources: Jonathan Leer on LinkedInMGMA Leaders Conference InfoUniversity of Maryland School of Medicine WebsiteCDC Carbon Monoxide Safety

In this episode of the MGMA Business Solutions Podcast, Daniel Williams sits down with Dr. Rihan Javid to explore how medical practices can balance artificial intelligence with human expertise. Dr. Javid shares insights from his work with EDGE and Rinova AI, where he helps practices leverage remote talent and AI-powered agents to reduce costs, improve billing accuracy, and enhance patient care. The conversation covers how AI can automate repetitive administrative tasks, the limits of technology in patient interactions, and the importance of maintaining empathy and trust in healthcare. Listeners will also hear real-world examples of AI’s role in revenue cycle management and the long-term potential of AI agents. Key Takeaways: (03:27) - Introduction to Dr. Javid’s background:(06:38)The billing challenge:(08:21)Where AI excels vs. where humans are essential:(09:35)Defining AI agents:(13:15)Cost savings potential:(15:42)Preserving empathy and trust:(17:08)Final advice for practice leaders:Resources EDGE websiteRinova AI websiteRinova Agentic AI Insurance Verification DemoRihan Javid on LinkedIn

In this episode of the MGMA Podcast, Senior Editor Daniel Williams sits down with Linda Carroll of Aurora Maternal Fetal Medicine in Alaska, recorded live at the 2025 MGMA Leaders Conference in Orlando. Linda shares her unique perspective on traveling from Alaska to connect with peers, the importance of cultural sensitivity in healthcare leadership, and how resource groups like the AAPI Leaders Group provide space for meaningful conversations. She also discusses the realities of delivering care across rural Alaska, balancing Telehealth with in-person visits, and why networking is the most valuable takeaway from MGMA conferences. What you’ll hear in this episode: Resources: https://mgma.com/leadershttps://www.mgma.com/podcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Podcast, we sit down with Rana McSpadden, FACMPE, CHPC, CPC, a consultant with the Medical Practice Services department of SVMIC, to explore the growing risks of ransomware and cybersecurity threats in medical practices. With more than 25 years of healthcare experience, Rana brings expertise in compliance, cybersecurity, patient experience, and practice operations to the discussion. What You’ll Learn: neverKey Takeaway: Many practices have not completed thorough, enterprise-wide security risk analyses—making them prime targets for threat actors. Leadership from the top is essential for building effective cybersecurity programs. 📍 Recorded live at the MGMA Leaders Conference 2025 in Orlando, FL 🎯 Perfect for: Healthcare administrators, practice managers, medical group leaders, compliance officers, and IT professionals in healthcare settings Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. NotifyMD Podcast Ad This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com. U.S. Bank Podcast Ad Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards. Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant. MGMA Analytics Podcast Ad Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.

In this episode of the MGMA Podcast, Seb Terry discusses how he turned a personal list of 100 life goals into a global movement. He explains the science of goal setting, the importance of kindness in achieving results, and practical strategies busy professionals can use to find purpose and satisfaction in both work and life. Hosted by Daniel Williams. Key Timestamped Moments: Resources & Links: https://100things.com/https://mgma.com/leadershttps://bronnieware.com/regrets-of-the-dying/https://www.amazon.com/100-Things-Whats-Your-List/dp/0733626823https://www.linkedin.com/in/sebterry/https://sebterry.com/https://www.imdb.com/title/tt0118826/https://www.imdb.com/title/tt0221073/https://www.mgma.com/podcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. NotifyMD Podcast Ad This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com. U.S. Bank Podcast Ad Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards. Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant. MGMA Analytics Podcast Ad Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.

On this episode of the MGMA Insights Podcast, host Daniel Williams sits down with David N. Gans, MGMA’s 2025 Lifetime Achievement Award recipient. Dave reflects on his decades-long career with MGMA, his role in shaping the organization’s history, and his pioneering work in benchmarking and data-driven decision-making for medical practices. He also shares practical advice for medical practice leaders facing today’s most pressing challenges — from workforce shortages to financial pressures — and reminds us that at the heart of every innovation is the patient. Whether you’re navigating the complexities of group practice management or looking for inspiration from one of the field’s most trusted voices, this episode offers invaluable insights and problem-solving perspectives. Key Takeaways [03:26][06:00][06:39][14:10]“good data yields good decisions”[16:44][19:45][23:24][27:01]Resources & Links 2025 MGMA Leaders Conferenceregisterdata and benchmarking resourcesRead Dave Gans’ contributionsAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. NotifyMD Podcast Ad This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com. U.S. Bank Podcast Ad Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards. Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant. MGMA Analytics Podcast Ad Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.

In this episode of the MGMA Insights Podcast, host Daniel Williams speaks with Jon R. Ewing, Chief Operating Officer at the Women’s Clinic in Jackson, Tennessee, and MGMA’s 2025 Legislative Liaison of the Year. Jon shares how he unexpectedly entered legislative advocacy, the importance of bridging policy and practice, and what medical group leaders need to know about engaging with lawmakers. From TennCare reimbursement challenges to looming physician shortages, Jon breaks down complex legislative issues into practical takeaways for medical practice leaders. His insights underscore why advocacy isn’t just politics — it’s problem-solving for the future of healthcare. Key Takeaways [02:34][04:35][06:08][09:08][11:18][13:33][20:35][25:00][26:36][29:07][31:49]Resources & Links Mentioned in the Episode MGMA Leaders Conference (Sept. 28 – Oct. 1, 2025, Orlando, FL) Register hereMGMA Government Affairs MGMA Government AffairsProjected Physician Shortage Data AAMC Physician Workforce ProjectionsAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. NotifyMD Podcast Ad This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com. U.S. Bank Podcast Ad Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards. Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant. MGMA Analytics Podcast Ad Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.

On this episode of the MGMA Business Solutions Podcast, host Daniel Williams speaks with Rob Fershtman, Senior Director of Corporate Partnerships at U.S. Career Institute. With more than a decade of experience helping healthcare organizations strengthen their pipelines for Certified Medical Assistants and other essential roles, Fershtman shares strategies for addressing staffing shortages, creating flexible education pathways and building long-term retention in medical practices. Key Takeaways: [05:41] - Identifying workforce gaps:[08:14] - What US Career Institute offers:[10:40] - Real-life success stories:[12:15] - Didactic + clinical training model:[17:20] - Open-book learning and retention:[25:20] - Partner-driven customization:[28:08] - MGMA CMA program partnership:Resources: U.S. Career Institute websiteLearn MoreRob Fershtman on LinkedInLearn More and RegisterRegister HereAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. NotifyMD Podcast Ad This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com. U.S. Bank Podcast Ad Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards. Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant. MGMA Analytics Podcast Ad Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.

Futurist, author, and Hall of Fame speaker Crystal Washington joins this episode of the MGMA Insights Podcast. Crystal shares her expertise on generative AI and its practical applications for healthcare leaders. As an upcoming keynote speaker at the MGMA Leaders Conference in Orlando (September 28 - October 1), Crystal breaks down the AI landscape, debunks common myths, and provides actionable strategies for medical practice leaders navigating technology adoption without getting overwhelmed. [02:35] - Becoming a futurist: Crystal explains her path from hospitality management to consulting for global brands, and how she developed her futurist mindset. [06:25] - Grounding AI in reality: Artificial intelligence has been around since the 1950s; generative AI is simply the newest wave, not an oracle. [07:49] - Generative AI hype vs. reality: Crystal cautions leaders to separate engineering insights from corporate hype and stock-price-driven narratives. [10:12] - Healthcare leaders and limited time: Practical advice on dedicating even 10–15 minutes a day to keep informed without feeling overwhelmed. [11:31] - Problem-first adoption: Why leaders should identify their top three challenges before chasing new technology solutions. [12:56] - What to expect from her keynote: Leaders Conference attendees can look forward to fun, interactive, and pragmatic ways to use AI in daily life and in healthcare operations. Resources: MGMA Leaders Conference 2025:Learn more and registerMGMA Membership:Learn more and registerCrystal Washingtoncrystalwashington.com Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.

In this debut episode of the MGMA Early Careerist podcast, host Melinda Mastel speaks with Shay Eskew, Vice President of Sales at Kodiak Solutions, Ironman athlete, and burn survivor. Shay shares his remarkable journey from a childhood accident that changed his life, to building a career in healthcare, writing a bestselling book, and embracing challenges in athletics and leadership. Tune in for insights on resilience, risk-taking, building community, and finding purpose—plus practical advice for early careerists navigating their own paths. 8 Key Moments: Resources: MGMA for Early CareeristsMelinda MastelShay EskewShay EskewBook: What the Fire Ignited by Shay Eskew (Barnes & Noble)Book: Endurance: Shackleton’s Incredible Voyage by Alfred Lansing (Amazon)Shriners Hospitals for Children (Official Site)Rotary International (Official Site)The Human Performance Project – Illinois ChapterThe Human Performance Project – Bird’s Eye View ProjectAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of MGMA's Women in Healthcare podcast, host Adrienne Lloyd talks with Haley Boling, CEO of Bowling Vision Center and Insight Surgery Center, about the realities of leadership, the importance of empathy and accountability, and the everyday moments that shape strong teams. They discuss mentorship, support networks, and the value of authenticity in healthcare and beyond. Your Host: Adrienne Palmer Lloyd, MHA, FACHE CEO/Founder, Optimize Healthcare MGMA Consultant | Certified John Maxwell Leadership Coach | Lean/Six Sigma Expert CONNECT WITH Adrienne! 🌐 LinkedIn 🌐 Optimize Healthcare 📧 Email Adrienne 📅 BOOK A CALL MGMA Resources: MGMA Leaders Conference 2025:Learn more and registerMGMA Membership:Learn more and registerMGMA Podcasts

On this episode of the MGMA Insights Podcast, host Daniel Williams welcomes Carolyn Bruebaker Moore, MBA, FACMPE, Vice President of Operations at PeaceHealth Medical Group in Oregon. Carolyn will be speaking at the upcoming MGMA Leaders Conference in Orlando (Sept. 28 – Oct. 1, 2025), where her session, "Build Your Own Operational Leadership Development Program," will give practice leaders practical tools to strengthen leadership pipelines. In this conversation, Carolyn shares her healthcare journey, how she identified a leadership training gap, and how she created an inclusive program that equips supervisors, managers, and directors to grow into stronger, more confident leaders. Listeners will learn about the program’s structure, retreats, challenges, and rewards—and how they can adapt these lessons within their own organizations. [04:50] Carolyn’s healthcare journey:[08:22] Identifying a leadership gap:[10:10] Program goals:[11:48] Retreat structure:[17:37] Inclusive participation:[18:54] Overcoming challenges:[22:43] Biggest rewards:[25:10] Don’t miss Carolyn’s session: Resources: MGMA Leaders Conference 2025:Learn more and registerMGMA Membership:Learn more and registerCarolyn Bruebaker Moore on LinkedInPeaceHealth Medical Group website

Join host Daniel Williams on the MGMA Insights Podcast as he sits down with Dr. Alpesh Amin, Associate Dean for Clinical Transformation at UCI Health. Dr. Amin previews his upcoming session at the 2025 MGMA Leaders Conference in Orlando while sharing practical strategies for leveraging digital health and virtual care. Learn how to optimize ambulatory space, improve patient access and expand clinical capacity without building new facilities. [4:07] - Redefining Ambulatory Space Optimization [6:30] - Implementing E-Consults for Specialist Access [9:28] - Using Remote Monitoring to Reduce Hospital Length of Stay [10:45] - Leveraging Parking Lot Check-ins and Virtual Platforms [13:35] - Treating Healthcare as a Team Sport [17:11] - Embracing Technology Across All Age Groups [18:47] - Goal-Setting and Team Building Resources: 2025 MGMA Leaders ConferenceRegister HereLeaders Session: "Ambulatory Space Optimization with Digital Health Transformation" Tuesday, Sept. 30 @ 1:00 PM UCI HealthAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Insights Podcast, Dr. Michael Neal, a practicing optometrist and founder of Build My Team. Dr. Neal shares his transformative approach to healthcare hiring while addressing critical challenges like staff turnover, burnout and creating a high-performing practice culture. Drawing from lessons learned in his own practice and insights from top service industries, he offers practical strategies for medical practice leaders to enhance their hiring process. Key Takeaways: 03:20Hiring Paradigm Shift:10:42Mindset Matters:13:29Transferable Hiring Strategies: 17:09Burnout Prevention:18:01Emotional Impact:21:21Team Performance: Resources: Visit the Build My Team website to learn more Connect with Dr. Michael Neal on LinkedIn Read Rocket Fuel: By Gino Wickman and Mark C. Winters - Available on Amazon Read Mindset: By Carol Dweck - Available on Amazon Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Insights Podcast, host Daniel Williams joins Mark Noon, a retired US Air Force medical leader and founder of LEADERSHIPTEN to explore leadership challenges amid cultural adaptations in the post-pandemic workplace. With extensive experience coaching healthcare organizations, Mark shares critical leadership strategies for medical practice managers and administrators while offering practical approaches to team development and patient experience. Key Takeaways: [04:12] Career Evolution: Mark transitioned from military medical laboratory work to leadership consulting, demonstrating the importance of adaptability in professional growth [10:00] Leadership Challenges: Four primary leadership challenges identified: [12:11] Workplace Flexibility: Embracing remote work requires trust, understanding individual work styles, and creating flexible communication strategies [18:21] Cross-Role Understanding: Implement role-playing exercises to help team members understand each other's responsibilities and improve interdepartmental communication [21:42] Accountability Strategies: [30:00] Employee Expectations: Employees want leaders who: Resources: LEADERSHIPTEN websiteMark Noon on LinkedInAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Business Solutions Podcast, Dr. Michael Blackman, Chief Medical Officer at Greenway Health, explores how AI and automation can help reduce provider burnout and improve medical practice efficiency. The conversation highlights Greenway's Clinical Assist technology while offering insights for medical practice leaders looking to leverage AI as a supportive tool rather than a replacement for healthcare professionals. Key Takeaways: 05:3908:4713:1915:2718:4920:17Resources: Visit the Greenway Health website Learn more about Greenway Clinical Assist Connect with Dr. Michael Blackman on LinkedIn Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor Boost Lingo This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Chris Franklin, President of LocumTenens.com, and Allison Sawyer, Vice President of Strategy and Innovation, to unpack recent research on clinician workforce trends. The conversation reveals surprising findings about job satisfaction, retention and what truly motivates today's healthcare professionals. This topic will be featured in the upcoming MGMA webinar, "Cracking the Clinician Code: Insights To Attract & Retain Top Talent Today." Key Takeaways: 03:3206:0911:5517:1918:2815:13Resources: - July 29th at 1:00 PM ET (11:00 AM MT) - Learn more and register here Survey Insights: What to Know About the Clinician Workforce Today Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor Boost Lingo This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.