MGMA Podcasts

In this episode of the MGMA Insights Podcast, Sr. Editor and host Daniel Williams speaks with Justin McMartin, Director of Product Innovation at Surescripts, about one of the most important developments in U.S. healthcare interoperability: TEFCA and Qualified Health Information Networks (QHINs). They dig into what TEFCA is (and isn’t), how QHINs operate, what Surescripts is doing as a newly approved QHIN, and — most importantly — how practice leaders can use these tools to improve clinical decision-making, streamline workflows, reduce prior authorization pain, and support value-based care. Justin’s insights translate a deeply technical topic into clear, practice-oriented guidance that helps healthcare administrators understand what’s changing, how it impacts their clinicians, and what steps they should take now. Key Takeaways Justin’s background & the evolution of Surescripts beyond e-prescribing 02:10What Surescripts offers medical practices today 04:45TEFCA explained: Why it exists and what it solves 07:25QHINs & the Sequoia Project’s role as RCE 08:50How Surescripts participates: InterConnect & QHIN approval 12:00Scope of data available: Billions of clinical documents exchanged 14:40What TEFCA adds to existing practice workflows 17:05Practical use cases for clinicians and practice managers 20:30Why practices hesitate: Awareness, education, and workflow clarity 24:10Action steps for practice leaders 28:55

In this inspiring bonus episode of the MGMA Podcast, recorded live at the 2025 MGMA Leaders Conference in Orlando, Senior Editor Daniel Williams sits down with Delores McNair—speaker, mentor, and longtime MGMA leader—who brings her trademark energy and authenticity to a conversation about leadership, mentorship, and human connection in healthcare. Delores McNair shares what fuels her continued engagement with MGMA, from mentoring and speaking to leading the MGMA Book Club community. She reflects on the power of authentic leadership, the importance of diversity and inclusion, and why MGMA conferences offer more than education—they build connection. Highlights from this episode: How mentorship through MGMA helps leaders grow and give back The value of authentic leadership and building a personal brand Lessons from the MGMA Book Club and continuous learning Networking vs. connecting: why real relationships matter Reflections on MGMA’s 1920s-themed gala and the joy of community If you’re passionate about healthcare leadership, professional development, and authentic connection, this conversation will leave you inspired. Subscribe to the MGMA Podcast for more interviews with healthcare innovators and leaders shaping the future of medical practice management. #MGMA #HealthcareLeadership #LeadersConference #Mentorship #AuthenticLeadership #MedicalPracticeManagement

In this episode, Sr. Editor and host of the MGMA Insights Podcast, Daniel Williams, MBA, MSEM, sits down with Macy Doty, Clinic Director of Interventional Pain, Neurology, Urology, and Visiting Specialists at Cuyuna Regional Medical Center in Crosby, Minnesota — and one of MGMA’s 2025 Future Five Award winners. Macy shares her unconventional entry into healthcare during the early days of COVID, how growing up in rural Minnesota shaped her leadership approach, and how her team cut wait times from 54 days to just over 10 without adding staff. She also reflects on what it means to be honored as a Future Five leader and what excites her most about the future of healthcare. This episode is full of actionable insights for medical practice leaders, especially those working in rural and resource-constrained environments. Key Takeaways Starting a Healthcare Career During the Pandemic Built Adaptability and Resourcefulness (05:43) Macy entered healthcare in the spring of 2020 with no traditional onboarding, learning instead through immersion, curiosity, and creative problem-solving — skills that continue to shape her leadership. How a “Small but Mighty” Critical Access Hospital Serves a Large Rural Region (15:18) CRMC sits in a town of 2,300 but serves 50,000–60,000 patients across rural Minnesota, performing more than 10,000 surgeries a year. Macy explains why patients drive past larger systems to receive care there. Managing Seasonal Patient Shifts: Coordinating Care for Snowbirds (17:23) Macy outlines how her team tracks which patients winter in other states, ensures continuity of care, prevents unnecessary follow-up outreach, and keeps partner providers informed. Cutting Wait Times from 54 Days to 10 with Data, Templates & Team Alignment (21:05) Rather than adding staff, Macy’s team redesigned provider schedules, room utilization, and workflows — dramatically expanding access and improving patient outcomes. Leadership That Drives >99th Percentile Engagement Scores (24:56) Macy prioritizes visibility, staff autonomy, psychological safety, and genuine personal connection. Her approach empowers teams to solve problems and care for patients more effectively. Innovation + Policy Awareness Will Shape the Next Generation of Healthcare Leaders (26:54) Future leaders must embrace creative problem-solving, partnership-building, technology, and an active understanding of state/local legislation impacting care delivery. Bonus: A Disney First-Timer? Planning Orlando Travel as a Minnesotan (28:09) Macy hopes to turn her upcoming Orlando trip into her fiancé’s first-ever Disney experience — if she can persuade him. Resources Mentioned Cuyuna Regional Medical CenterMGMA DataDiveMGMA Stat

In this bonus episode of the MGMA Podcast, recorded live at the 2025 MGMA Leaders Conference in Orlando, Senior Editor Daniel Williams speaks with Maryann Kawaksheh, who traveled all the way from Qatar to attend. Maryann shares her remarkable journey from Alabama to Qatar, where she helped build a greenfield hospital from the ground up. She discusses the similarities and differences between U.S. and international healthcare systems, how benchmarking and MGMA membership have been vital to her work abroad, and why networking is her biggest takeaway from the Leaders Conference. Key themes from this episode: Building a women’s and children’s hospital in Qatar The role of benchmarking and MGMA resources in global healthcare leadership Similarities in ambulatory care challenges across countries How AI is shaping healthcare leadership while emphasizing the human connection Why ongoing leadership training and networking are essential for growth If you enjoy this conversation, don’t forget to subscribe to the MGMA Podcast for more insights from healthcare leaders across the globe. #MGMA #HealthcareLeadership #LeadersConference #AIinHealthcare #GlobalHealthcare

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Mitchell Ramsey, CHFP, CRCR, TMS Clinical Coordinator at Psychiatry Associates of Tallahassee and one of MGMA’s 2025 Future Five Award honorees. Mitchell shares how his journey from lacrosse coach to mental health professional shaped his empathetic, patient-first approach to care. He discusses innovations in transcranial magnetic stimulation (TMS) treatment, improving patient intake systems, navigating payer relationships, and the broader movement to destigmatize mental health care. This episode offers actionable insights for practice leaders looking to improve coordination of care, streamline administrative processes, and strengthen patient engagement. Episode Takeaways (02:58)From Coaching to Caregiving: A Path to Mental Health (04:56)Inside the TMS Clinic transcranial magnetic stimulation (TMS)(07:43)Transforming the Patient Intake & Onboarding Experience storytelling-based, empathy-driven approach(09:56)Building Better Payer Relationships two to three weeks down to a few days(11:07)Data-Driven Advocacy for Mental Health BrainsWay(12:58)Community Partnerships Through NAMI National Alliance on Mental Illness (NAMI)(15:33)The Future of Mental Health Care (20:42)Advice for Small Practice Leaders small practices can have large, lasting impacts Resources Mentioned MGMA Future Five AwardsNational Alliance on Mental Illness (NAMI)BrainsWay TMS Therapy

In this episode of the MGMA Insights Podcast, host Daniel Williams, Senior Editor at MGMA, sits down with Tony Stajduhar, President, and Neal Waters, Regional Vice President of Recruiting, Jackson Physician Search, to discuss insights from the new research report From Contract to Connection: How Authentic Relationships Foster Early Career Physician Loyalty and Retention. The conversation explores how healthcare leaders can strengthen physician relationships beyond the recruitment phase — from pre-boarding and onboarding to long-term engagement. Tony and Neal share actionable strategies to close the gap between administrative expectations and physician realities, emphasizing culture, communication, and connection as key drivers of retention and satisfaction. Key Takeaways Bridging the Expectation Gap(1:39) Spotting Red Flags Early(3:57) Generational Shifts in Retention(09:44) proveThe Power of Pre-boarding(11:09) beforeCompensation Gets Them In, Culture Keeps Them There(18:10) Establishing Feedback Loops That Work(22:25) Culture as a Retention Engine(25:34) Action Step for Leaders(29:19) Resources mentioned: Full Report:From Contract to Connection: How Authentic Relationships Foster Early Career Physician Loyalty and RetentionJackson Physician Search resourcesMore MGMA Insights podcast episodes

On this episode of the MGMA Insights Podcast, host Daniel Williams, senior editor at MGMA, welcomes Idalis McPhail, practice administrator at Fairfax Pediatric Associates and one of MGMA’s 2025 Future Five Award winners. With a background that spans from bedside nursing to executive administration, McPhail shares her journey of bridging clinical and administrative leadership, fostering unity across departments, and implementing evidence-based safety and workflow improvements. Listeners will gain practical insights into building communication, strengthening patient experience, and leading change in long-standing healthcare organizations. Key Takeaways [02:34] – Recognition and Mentorship Idalis describes the surprise and excitement of receiving her MGMA Future Five Award and how MGMA resources and mentorship accelerated her professional growth as a new practice administrator. [05:11] – Career Evolution: CNA to Administrator Her transition from clinical roles to leadership positions taught her the importance of empathy, teamwork, and leadership’s impact on both patient outcomes and staff morale. [06:09] – Inside Fairfax Pediatric Associates Fairfax Pediatric Associates—serving Northern Virginia for nearly 60 years—includes three locations, 80 staff, and offers care ranging from pediatrics to ADHD and mental health services as part of the Trusted Doctors network. [09:30] – Speaking a Common Language: Clinical Meets Administrative McPhail explains how she united departments by defining the patient experience as a shared goal—covering every touchpoint from insurance verification through follow-up care. [11:23] – Leading a Culture of Safety Her infection-control initiative began with observation and staff education. By focusing on the “why” behind safety standards, McPhail built buy-in and accountability, reducing employee sick days and patient cross-contamination. [13:50] – Sustaining Quality through Engagement Monthly “secret shopper” audits keep infection-control practices consistent, reinforcing awareness without creating a punitive culture. [17:14] – Mentorship and Collaboration Across Roles Transitioning from nurse manager to administrator required humility, curiosity, and asking direct reports for insight. McPhail emphasizes showing how operational decisions affect patient outcomes to motivate staff from all backgrounds. [19:33] – Redefining Impact: Taking Care of the Caregivers Moving into administration expanded McPhail’s impact—now supporting both patients and the 80 employees who care for them through operational efficiency, fiscal stability, and workplace culture. [21:55] – Thriving Amid Change McPhail views healthcare’s constant evolution as a learning opportunity, encouraging leaders to collaborate, stay adaptable, and embrace innovation with confidence and curiosity. Resources: MGMA AwardsFairfax Pediatric AssociatesTrusted Doctors Network

In this episode of the MGMA Insights Podcast, host Daniel Williams, Senior Editor at MGMA, interviews Sean Nguyen, the 2025 Harwick Innovation Award winner and System Director of the Interventional Pain Service Line at Ochsner Health. Nguyen shares how his “One Reason for Visit” model revolutionized multidisciplinary care for patients with back pain by breaking down silos, improving patient access, and creating a coordinated, scalable system across a 45-hospital network. He also reflects on his Louisiana roots, how his experience with FEMA during Hurricane Katrina shaped his healthcare leadership, and how collaboration drives sustainable innovation. Tune in to learn how Nguyen’s approach can help your practice enhance care coordination, streamline scheduling, and improve patient satisfaction — no matter your size or specialty. Key Takeaways [01:36] – Winning the Harwick Innovation Award Sean shares the story behind receiving the Harwick Innovation Award and credits his Ochsner team’s collective effort in transforming care delivery. [03:11] – About Ochsner Health’s System-Wide Reach Sean provides an overview of Ochsner Health’s 45-hospital system, spanning Louisiana, Mississippi, and Alabama, emphasizing the organization’s focus on innovation, collaboration, and excellence in care. [05:40] – Roots in Louisiana and a Passion for Community Growing up “down the bayou” in Houma, Louisiana, as the son of Vietnamese immigrants, Sean learned the value of family and community. After Hurricane Katrina, his work with FEMA in recovery and behavioral health inspired his career in healthcare leadership. [11:22] – Breaking Down Silos in Patient Care Nguyen explains how fragmented care for patients with back pain led to the development of the “One Reason for Visit” model — streamlining access and ensuring consistent triage regardless of specialty or location. [15:46] – Implementation: Building Collaboration Across Systems Sean details how his team partnered with Epic and clinical leaders to connect decision trees across specialties, standardize initial visits, and gain clinician buy-in through transparent communication and trust-building. [20:45] – Buy-in, Measurable Results, and Patient Impact The initiative reduced wait times, expanded same-day availability, and boosted patient satisfaction. Nguyen also notes culture change as one of the most meaningful outcomes, as teams embraced shared goals over silos. [29:35] – Scaling the Model to Chronic Disease Management Sean outlines opportunities to apply the “One Reason for Visit” framework to chronic conditions such as diabetes, asthma, cancer, joint pain, and women’s health — emphasizing the need for both top-down and grassroots collaboration. [34:13] – Innovation Through Teamwork Drawing inspiration from his Avengers pin, Sean compares his multidisciplinary team to superheroes — each with unique strengths working together for patients’ benefit. Resources from this episode: 2025 MGMA Award WinnersOchsner HealthMGMA Insights Podcast Network

In this episode of the MGMA Insights Podcast, host Daniel Williams, Senior Editor at MGMA, sits down with Michelle Mainord, Practice Administrator at Cookeville Gynecology in Tennessee and winner of the 2025 ACMPE Forum Representative of the Year Award. Michelle shares her remarkable journey from nurse to administrator, the lessons learned in leadership, and how mentorship and certification programs like ACMPE strengthen the future of healthcare management. Listeners will gain insights into how medical practice leaders can balance professional development, mentorship, and the day-to-day demands of running a practice — all while building community and advancing excellence in healthcare management. Episode Takeaways [02:09] — Connecting in Person: Why MGMA Conferences Matter Daniel and Michelle chat about the excitement of attending the MGMA Leaders Conference in Orlando (held Sept. 28-Oct. 1), the energy of being surrounded by peers, and the difference between virtual connections and face-to-face learning. Michelle reflects on attending the MGMA Private Practice Conference in Minnesota earlier this year. [05:14] — Cookeville, Tennessee: A Regional Hub for Women’s Health Michelle introduces listeners to Cookeville. At Cookeville Gynecology, her team provides specialized care for patients who often travel an hour or more for services. She describes the pride of working in a regional practice that blends small-town connection with big-city standards of care. [6:19] — From Nurse to Administrator: Bridging the Clinical and Business Sides of Healthcare Michelle shares her transition story from clinical nurse to administrator, explaining how cross-training and empathy between front- and back-office teams foster stronger, more efficient practices. [7:34] — Launching and Growing a Physician-Owned Practice Hear how Michelle helped build Cookeville Gynecology from a single-physician practice to a thriving six-provider clinic serving more than 20,000 patients across a 14-county region. [8:08] — Bridging the Front and Back Office Divide Michelle reflects on the transition from nurse to administrator, noting that tension often exists between clinical and front-office teams. She explains how her clinical background helped her bridge that gap, foster collaboration through cross-training, and guide change with empathy and understanding. [09:48] — Seeing Both Sides of the Practice Michelle explains how working on both the clinical and administrative sides has strengthened her communication and leadership. She shares how understanding each team’s perspective helps staff connect their daily work to the practice’s financial health and overall success. [11:15] — The Power of ACMPE: What Certification and Fellowship Really Mean Michelle breaks down the ACMPE process — from certification to fellowship — and how it builds confidence, financial literacy, and leadership among practice managers. [14:30] — Paying It Forward Through Mentorship Michelle shares how earning her ACMPE certification inspired her to mentor others. Now leading study groups and boot camps, she helps peers navigate the process, celebrating their successes and emphasizing how mentorship keeps the spirit of professional growth alive in healthcare leadership. [18:56] — Overcoming Barriers and Building Confidence Michelle notes that time is the biggest challenge for most practice leaders pursuing ACMPE certification. She emphasizes how study groups and the (MGMA) Principles of Practice Management Certificate help build confidence and community, offering encouragement, shared learning, and a sense of camaraderie among peers on the same journey. [20:50] — Inspiring the Next Generation of Leaders Michelle shares what drives her passion for ACMPE: helping practice leaders grow and adapt in a fast-changing healthcare landscape. She finds the greatest reward in mentoring others—supporting them as they build confidence, pursue certification or fellowship, and connect the...

Welcome to MGMA Insights, the podcast for medical practice leaders. In this episode, host Daniel Williams speaks with Jonathan Leer, Senior Director of Clinical Business Operations at the University of Maryland School of Medicine. Recorded ahead of the MGMA Leaders Conference, their conversation highlights the evolving role of academic medicine, including leadership development, physician recruitment and retention, research and clinical trials, grant management, and resource management amid shrinking reimbursements. Key Moments: Resources: Jonathan Leer on LinkedInMGMA Leaders Conference InfoUniversity of Maryland School of Medicine WebsiteCDC Carbon Monoxide Safety

In this episode of the MGMA Business Solutions Podcast, Daniel Williams sits down with Dr. Rihan Javid to explore how medical practices can balance artificial intelligence with human expertise. Dr. Javid shares insights from his work with EDGE and Rinova AI, where he helps practices leverage remote talent and AI-powered agents to reduce costs, improve billing accuracy, and enhance patient care. The conversation covers how AI can automate repetitive administrative tasks, the limits of technology in patient interactions, and the importance of maintaining empathy and trust in healthcare. Listeners will also hear real-world examples of AI’s role in revenue cycle management and the long-term potential of AI agents. Key Takeaways: (03:27) - Introduction to Dr. Javid’s background:(06:38)The billing challenge:(08:21)Where AI excels vs. where humans are essential:(09:35)Defining AI agents:(13:15)Cost savings potential:(15:42)Preserving empathy and trust:(17:08)Final advice for practice leaders:Resources EDGE websiteRinova AI websiteRinova Agentic AI Insurance Verification DemoRihan Javid on LinkedIn

In this episode of the MGMA Podcast, Senior Editor Daniel Williams sits down with Linda Carroll of Aurora Maternal Fetal Medicine in Alaska, recorded live at the 2025 MGMA Leaders Conference in Orlando. Linda shares her unique perspective on traveling from Alaska to connect with peers, the importance of cultural sensitivity in healthcare leadership, and how resource groups like the AAPI Leaders Group provide space for meaningful conversations. She also discusses the realities of delivering care across rural Alaska, balancing Telehealth with in-person visits, and why networking is the most valuable takeaway from MGMA conferences. What you’ll hear in this episode: Resources: https://mgma.com/leadershttps://www.mgma.com/podcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Podcast, we sit down with Rana McSpadden, FACMPE, CHPC, CPC, a consultant with the Medical Practice Services department of SVMIC, to explore the growing risks of ransomware and cybersecurity threats in medical practices. With more than 25 years of healthcare experience, Rana brings expertise in compliance, cybersecurity, patient experience, and practice operations to the discussion. What You’ll Learn: neverKey Takeaway: Many practices have not completed thorough, enterprise-wide security risk analyses—making them prime targets for threat actors. Leadership from the top is essential for building effective cybersecurity programs. 📍 Recorded live at the MGMA Leaders Conference 2025 in Orlando, FL 🎯 Perfect for: Healthcare administrators, practice managers, medical group leaders, compliance officers, and IT professionals in healthcare settings Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. NotifyMD Podcast Ad This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com. U.S. Bank Podcast Ad Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards. Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant. MGMA Analytics Podcast Ad Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.

In this episode of the MGMA Podcast, Seb Terry discusses how he turned a personal list of 100 life goals into a global movement. He explains the science of goal setting, the importance of kindness in achieving results, and practical strategies busy professionals can use to find purpose and satisfaction in both work and life. Hosted by Daniel Williams. Key Timestamped Moments: Resources & Links: https://100things.com/https://mgma.com/leadershttps://bronnieware.com/regrets-of-the-dying/https://www.amazon.com/100-Things-Whats-Your-List/dp/0733626823https://www.linkedin.com/in/sebterry/https://sebterry.com/https://www.imdb.com/title/tt0118826/https://www.imdb.com/title/tt0221073/https://www.mgma.com/podcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. NotifyMD Podcast Ad This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com. U.S. Bank Podcast Ad Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards. Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant. MGMA Analytics Podcast Ad Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.

On this episode of the MGMA Insights Podcast, host Daniel Williams sits down with David N. Gans, MGMA’s 2025 Lifetime Achievement Award recipient. Dave reflects on his decades-long career with MGMA, his role in shaping the organization’s history, and his pioneering work in benchmarking and data-driven decision-making for medical practices. He also shares practical advice for medical practice leaders facing today’s most pressing challenges — from workforce shortages to financial pressures — and reminds us that at the heart of every innovation is the patient. Whether you’re navigating the complexities of group practice management or looking for inspiration from one of the field’s most trusted voices, this episode offers invaluable insights and problem-solving perspectives. Key Takeaways [03:26][06:00][06:39][14:10]“good data yields good decisions”[16:44][19:45][23:24][27:01]Resources & Links 2025 MGMA Leaders Conferenceregisterdata and benchmarking resourcesRead Dave Gans’ contributionsAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. NotifyMD Podcast Ad This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com. U.S. Bank Podcast Ad Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards. Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant. MGMA Analytics Podcast Ad Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.

In this episode of the MGMA Insights Podcast, host Daniel Williams speaks with Jon R. Ewing, Chief Operating Officer at the Women’s Clinic in Jackson, Tennessee, and MGMA’s 2025 Legislative Liaison of the Year. Jon shares how he unexpectedly entered legislative advocacy, the importance of bridging policy and practice, and what medical group leaders need to know about engaging with lawmakers. From TennCare reimbursement challenges to looming physician shortages, Jon breaks down complex legislative issues into practical takeaways for medical practice leaders. His insights underscore why advocacy isn’t just politics — it’s problem-solving for the future of healthcare. Key Takeaways [02:34][04:35][06:08][09:08][11:18][13:33][20:35][25:00][26:36][29:07][31:49]Resources & Links Mentioned in the Episode MGMA Leaders Conference (Sept. 28 – Oct. 1, 2025, Orlando, FL) Register hereMGMA Government Affairs MGMA Government AffairsProjected Physician Shortage Data AAMC Physician Workforce ProjectionsAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. NotifyMD Podcast Ad This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com. U.S. Bank Podcast Ad Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards. Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant. MGMA Analytics Podcast Ad Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.

On this episode of the MGMA Business Solutions Podcast, host Daniel Williams speaks with Rob Fershtman, Senior Director of Corporate Partnerships at U.S. Career Institute. With more than a decade of experience helping healthcare organizations strengthen their pipelines for Certified Medical Assistants and other essential roles, Fershtman shares strategies for addressing staffing shortages, creating flexible education pathways and building long-term retention in medical practices. Key Takeaways: [05:41] - Identifying workforce gaps:[08:14] - What US Career Institute offers:[10:40] - Real-life success stories:[12:15] - Didactic + clinical training model:[17:20] - Open-book learning and retention:[25:20] - Partner-driven customization:[28:08] - MGMA CMA program partnership:Resources: U.S. Career Institute websiteLearn MoreRob Fershtman on LinkedInLearn More and RegisterRegister HereAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. NotifyMD Podcast Ad This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com. U.S. Bank Podcast Ad Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards. Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant. MGMA Analytics Podcast Ad Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.

Futurist, author, and Hall of Fame speaker Crystal Washington joins this episode of the MGMA Insights Podcast. Crystal shares her expertise on generative AI and its practical applications for healthcare leaders. As an upcoming keynote speaker at the MGMA Leaders Conference in Orlando (September 28 - October 1), Crystal breaks down the AI landscape, debunks common myths, and provides actionable strategies for medical practice leaders navigating technology adoption without getting overwhelmed. [02:35] - Becoming a futurist: Crystal explains her path from hospitality management to consulting for global brands, and how she developed her futurist mindset. [06:25] - Grounding AI in reality: Artificial intelligence has been around since the 1950s; generative AI is simply the newest wave, not an oracle. [07:49] - Generative AI hype vs. reality: Crystal cautions leaders to separate engineering insights from corporate hype and stock-price-driven narratives. [10:12] - Healthcare leaders and limited time: Practical advice on dedicating even 10–15 minutes a day to keep informed without feeling overwhelmed. [11:31] - Problem-first adoption: Why leaders should identify their top three challenges before chasing new technology solutions. [12:56] - What to expect from her keynote: Leaders Conference attendees can look forward to fun, interactive, and pragmatic ways to use AI in daily life and in healthcare operations. Resources: MGMA Leaders Conference 2025:Learn more and registerMGMA Membership:Learn more and registerCrystal Washingtoncrystalwashington.com Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.

In this debut episode of the MGMA Early Careerist podcast, host Melinda Mastel speaks with Shay Eskew, Vice President of Sales at Kodiak Solutions, Ironman athlete, and burn survivor. Shay shares his remarkable journey from a childhood accident that changed his life, to building a career in healthcare, writing a bestselling book, and embracing challenges in athletics and leadership. Tune in for insights on resilience, risk-taking, building community, and finding purpose—plus practical advice for early careerists navigating their own paths. 8 Key Moments: Resources: MGMA for Early CareeristsMelinda MastelShay EskewShay EskewBook: What the Fire Ignited by Shay Eskew (Barnes & Noble)Book: Endurance: Shackleton’s Incredible Voyage by Alfred Lansing (Amazon)Shriners Hospitals for Children (Official Site)Rotary International (Official Site)The Human Performance Project – Illinois ChapterThe Human Performance Project – Bird’s Eye View ProjectAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of MGMA's Women in Healthcare podcast, host Adrienne Lloyd talks with Haley Boling, CEO of Bowling Vision Center and Insight Surgery Center, about the realities of leadership, the importance of empathy and accountability, and the everyday moments that shape strong teams. They discuss mentorship, support networks, and the value of authenticity in healthcare and beyond. Your Host: Adrienne Palmer Lloyd, MHA, FACHE CEO/Founder, Optimize Healthcare MGMA Consultant | Certified John Maxwell Leadership Coach | Lean/Six Sigma Expert CONNECT WITH Adrienne! 🌐 LinkedIn 🌐 Optimize Healthcare 📧 Email Adrienne 📅 BOOK A CALL MGMA Resources: MGMA Leaders Conference 2025:Learn more and registerMGMA Membership:Learn more and registerMGMA Podcasts