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Medical Group Management Association (MGMA) equips practice administrators and executives with the knowledge and tools to head high-performance physician group practices in a complex and evolving healthcare environment.

Medical Group Management Association (MGMA) equips practice administrators and executives with the knowledge and tools to head high-performance physician group practices in a complex and evolving healthcare environment.
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Medical Group Management Association (MGMA) equips practice administrators and executives with the knowledge and tools to head high-performance physician group practices in a complex and evolving healthcare environment.




Executive Session: Nate Moore at MGMA19 | The Operations Conference

Fresh from MGMA19 | The Operations Conference in Austin, Texas, Dave Gans spent time with Nate Moore, "the Pivot Table Guy," to explain the steps from getting access to raw practice management system data to finding a tool to put it to good use. Nate will be speaking at the next MGMA face-to-face event, MGMA19 | The Data Conference, May 16-18 in Orlando, Florida, including: - An interactive case study drawing on MGMA DataDive Practice Operations data - A postconference session, "Carving Up...


Insider: Shelly Waggoner on The New Workforce Employment Culture

With historically low unemployment, an aging workforce, and four generations of employees making up the workforce--Baby Boomers, Gen X, Millennials, and Gen Z--it's created a new workforce employment culture. In this episode of the Insider Podcast, Shelly Waggoner, MS, CEBS, SHRM-SCP, Vice President of Human Resources, MGMA, is in studio to discuss generational trends, workforce employment and the new talent paradigm. Topics discussed include: * The unique state of workforce employment * The...


Insider: Justin Chamblee on Physician Compensation Planning

Editor’s note: Justin Chamblee can be heard speaking at MGMA19 | The Data Conference, May 16-18 in Orlando, Florida. As a special offer to our podcast listeners, through April 16, you can receive $200 off the regular registration price to The Data Conference by entering the code PODCAST at In this MGMA Insider episode, Justin Chamblee, CPA, MBA, FACMPE, Senior Vice President and Director of Operations, Coker Group discusses Physician Compensation Planning for the New Age of...


Executive Session: Gary Herschman on private equity investment in healthcare

We’re seeing mergers and acquisitions, we’re seeing health systems get larger and acquire other systems, we know that hospitals have been acquiring physician practices. Gary Herschman, JD, member, Epstein Bekcer & Green P.C., sits down with Dave Gans to share what's been happening from his perspective on physician transactions in recent years and the unique ways that private equity is shaping the medical group practice space. Audio credit: "AcidJazz" by Kevin MacLeod (CC BY 3.0)


Insights: Unleashing the Power and Avoiding the Pitfalls of Data

Editor’s note: All of today’s guests can be heard speaking at MGMA19 | The Data Conference, May 16-18 in Orlando, Florida. As a special offer to you, our podcast listeners can receive $200 off the regular registration price by entering the code PODCAST at Healthcare’s business analytics market is projected to grow from $14 billion in 2019 to more than $50 billion by 2024. To help healthcare professionals better understand and utilize data in their practice, this episode of...


Insider: Bill Hambsh on How Text Messaging Transforms the Patient Experience

In this insider podcast, Bill Hambsh FACMPE CPA, CEO and Practicing Administrator at North Florida Women’s Care, talks about the increasing impact of text messaging as a way for medical practices to communicate with patients. According to Hambsh, when it comes to effectively closing care gaps, engaging patients, and increasing care plan adherence, text messaging has a proven record of success. Not only have studies shown that text messaging is the preferred and most convenient means and...


Insider: Mark Davis on Behavioral Health Integration in a Medical Practice

Research shows that up to 70% of primary care medical appointments are for problems stemming from psychosocial issues. The Adverse Childhood Experiences Study (ACES) has detected a possible link between childhood trauma and medical and behavioral health problems such as substance use, depression, pulmonary and heart disease, sexually transmitted diseases, smoking, suicide and more. In this episode of the insider, Mark Davis, CEO of Wasatch Pediatrics, highlights how behavioral health...


Insider: Doral Jacobsen on the Total Cost of Care

In this episode of MGMA Insider, Doral Jacobsen, founding partner of Prosper Beyond, joins the podcast. Doral discusses: * The total cost of care * Value-based care * Value propositions * Holistic patient access * Patient screenings * Population health Doral will deliver a presentation on the topic of the total cost of care on May 18 at MGMA19 | The Data Conference, which will be held in Orlando. We have a special discount for podcast listeners. Through April 16, you can go to...


Insights: An Examination of Patient-Centered Care

In this episode of MGMA Insights, we focus on patient-centered care from a myriad of angles and topic areas and talk to leading experts including: * Mark S. Davis, MHSA, FACMPE, CEO, Wasatch Pediatrics, on behavioral health integration in a medical practice * Pamela Ballou-Nelson, RN, CMPE, MA, MSPH, PhD, MGMA Consultant, on behavioral health adoption in medical practices * Katie Lawrence, MHA, CMP, Director of Ambulatory Optimization and Integration, Greenville Health System, on Improving...


Insider: Rachel Dixon on Conquering the Complexities of Telehealth Reimbursement

The complexities of telehealth reimbursement in 2019 are demystified by Rachel Dixon, MGMA’s resident telehealth expert. Dixon is also chief strategy officer for Care on Location, a telehealth medical service, hardware, software and consulting company, and acting executive director of Prime Health, a nonprofit that drives digital health innovation in the safety net space. Dixon will co-present a four-hour online seminar, "Using Telemedicine to Improve Your Bottom Line," on April 25. Learn...


Insider: Nate Moore on the Importance of Data When Analyzing Patient Access

In this insider episode, Nate Moore "The Data Guy", takes a deep dive into how data can help explain patient access. Nate discusses: * Data Analysis in a medical practice * Time to Third * No Shows * Pivot Tables If you want to learn more about Nate's ideas on data analysis, you can hear him speak April 14-16 at MGMA19 | The Operations Conference and May 16-18 at MGMA19 | The Data Conference. To learn more about those events and how to register go to If you like the show,...


Insider: Craig Cordola on Virtual Care Technologies Transforming Healthcare

Whether for an acute illness or chronic condition, patients can now get the care they need — where and when they need it. With virtual care technologies and comprehensive telehealth programs, patients can avoid the time and effort necessary to attend an in-office visit and receive medical consultations in the comfort of their own homes instead. In this episode of MGMA Insider, Senior Editor Allison Bates talks with Craig Cordola, FACHE, Ministry Market Executive and Senior Vice President,...


Executive Session: Ace Your Next Audit with Beverly Gibson

Beverly Gibson, MBA, MEd, CMPE, CPC, CPC-I, CPMA, CEMA, CIFHA, senior industry advisor for MGMA, sits down with Dave Gans to discuss the ways chart audits help a medical practice mitigate risk and get an accurate picture of their billing. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0 -


Insider: Ken Hertz On Building A Successful Medical Practice Culture

In this MGMA Insider podcast, we talk with Ken Hertz, principal consultant with the MGMA Health Care Consulting Group. Hertz spoke with us about toxic cultures in a medical practice and provides solutions on what practices can do to build better teamwork, grow leadership and overcome the biggest roadblocks to having a winning environment. You can hear Ken speak at MGMA19 | The Operations Conference, which will be held April 14-16 in Austin, Texas. You can read more about the conference and...


Insider: Sue Feury on Population Health and Managing Chronic Disease

In this MGMA Insider podcast, we talk with Sue Feury, Sr. Product Marketing Mgr., Virence Health. Feury discusses the recent white paper she co-authored: Population Health: Managing Chronic Disease Patients Efficiently and Cost-Effectively and the upcoming webinar she will present on March 26 at 2:30 pm ET. (You can register for the webinar at This white paper, a joint effort between Virence Health and Physicians...


Insider: Elizabeth Woodcock on Patient Access

In this MGMA Insider podcast, Elizabeth Woodcock discusses her new book, Patient Access: Tools and Strategies for the Medical Practice. As Woodcock explains, Patient access is business-critical for today’s medical practice. Patient access impacts appointment availability, the cost to deliver medical care, patient and referring physician satisfaction, as well as your practice’s bottom line. Velocity to treatment is the new competitive advantage for medical practices. You can learn more about...


Insights: Optimize Your Medical Practice Operations

Optimized medical practice operations result in the best business outcomes and yield the highest quality care. With that in mind, in this episode of MGMA Insights, we focus on medical practice operations, with a particular emphasis on action plans to increase patient satisfaction through improving schedule management and introducing new technologies to drive patient engagement and patient access. To discuss these topics, we're joined by MGMA Sr. Editor Allison Bates; Craig Cordola, FACHE,...


Insider: Mac Knight and Bill Waters on Clinical Integration Models

In this MGMA Insider podcast, Ellis “Mac” Knight, MD, MBA, Senior Vice President, Chief Medical Officer, Coker Group and Bill Waters, Founder, Waters Healthcare Consulting, LLC, discuss how to "Leverage a Clinical Integration Model for Better Financial Management." ### As value-based reimbursements become the norm, hospitals and physician groups are finding that clinical integration can enable higher value production at the front lines of care delivery. Knight and Waters explain: *Clinical...


Insider: Melissa Phillippi, Dan Goodwin and Dr. Phillip Brown on Leadership Culture

In this MGMA Insider podcast, we're joined by Melissa Phillippi, president and co-founder of Performance Culture, Inc., Dr. Phllip Brown, chief physician executive at New Hanover Regional Medical Center and Dan Goodwin, vice president for the physician group for New Hanover Regional Medical Center located in Wilmington NC. In fact, all three of our guests are located in the Wilmington, NC area and they have a fascinating story to share about how the leadership at NHRMC was able to build a...


Insider: Bill Benjamin on The Science of Emotional Intelligence

In this insider podcast, we're joined by Bill Benjamin, partner with the Institute for Health and Human Potential ( Bill is the closing keynote speaker at MGMA 19 | The Financial Conference (, which will be held March 3-5 at Ceaser’s Palace in Las Vegas. Bill joins us today to talk about the Science of Emotional Intelligence. According to Bill, Emotional Intelligence is the single most important driver of an engaged, results-driven, highly effective workforce....