MGMA Podcasts

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Kate Daniels, Senior Director of Franchises, Associations and Buying Groups, and Hyrum Gray, Solution Consulting Manager from Oracle NetSuite. They dive deep into how medical practices can transform their operations by embracing modern technological solutions, addressing critical challenges in healthcare administration, and streamlining complex business processes. Key Takeaways: Resources: Learn more about Oracle NetSuite - visit here Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor Boost Lingo This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

In this episode of Ask MGMA, host Daniel Williams is joined by Cristy Good to break down staffing strategies in primary care—comparing what works in value-based care versus fee-for-service models. They dive into how staffing ratios shift between these models, how technology and care teams play a role, and why benchmarking matters. Cristy also shares practical tips for preventing burnout and walks through actionable steps for practices moving toward value-based care. Stick around for a rapid-fire round of myth-busting to separate fact from fiction in staffing trends. 00:51 – Introduction and Welcome 02:04 – Staffing Benchmarks: Value-Based Care vs. Fee-for-Service 05:20 – Role of Technology in Care Delivery 05:50 – Benchmarking and Measuring Staffing Effectiveness 07:44 – Preventing Burnout Through Smarter Staffing 08:44 – Steps for Transitioning to Value-Based Care 11:19 – Rapid-Fire Myth Busting: What Practices Get Wrong 12:12 – Final Thoughts and Where to Start Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor Boost Lingo This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett highlight key developments shaping healthcare in 2025. They recap powerful moments from the recent MGMA Summit—including a moving story from a trauma survivor—and share the latest data on provider compensation and procedural trends. Also in focus: the strong healthcare job growth reported in May, a closer look at rising operating costs, strategies to improve patient engagement, and the growing impact of federal budget cuts on public health funding. Tune in for timely insights and practical takeaways for medical practice leaders. 00:50 Introduction and Host Welcome 01:27 Highlights from the Summit Conference (MGMA Summit) 03:32 MGMA Data Team Announcement (MGMA DataDive) 05:28 Healthcare Job Market Update (Medical Economics) 08:18 Rising Operating Costs in Healthcare (MGMA Stat) 10:46 Strategies for Strengthening Patient Engagement (Physicians Practice) 14:40 Impact of Federal Budget Cuts on Public Health (Chief Healthcare Executive) 17:36 Conclusion and Listener Engagement Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor Boost Lingo This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Aaron Reinke, MD, a board-certified family physician and director of clinical informatics. Together, they explore how artificial intelligence and technology are transforming healthcare delivery. With a background in engineering and medicine, Dr. Reinke shares insights into reducing administrative burdens, improving patient interactions, and leveraging AI tools like Microsoft Dragon Copilot to help physicians rediscover the joy of practicing medicine. Key Takeaways: Rural Healthcare Technology Challenges [05:11] Physician Burnout Mitigation [08:37] Administrative Burden Reduction [09:38] Patient Acceptance of AI Tools [12:17] AI Implementation Best Practices [17:06] Future of AI in Healthcare [19:08] Resources: Learn more hereDr. Aaron Reinke on LinkedInAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor Boost Lingo This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

In this episode of Ask MGMA, host Daniel Williams and co-host Cristy Good delve into the complexities of panel size management for medical group practices. They discuss the importance of capacity planning, workforce utilization, care team strategy, and burnout prevention. The episode includes practical insights into panel attribution, right-sizing based on risk and resources, workload distribution, and the role of technology in optimizing care. Cristy also shares tips on measuring and monitoring key metrics to ensure successful implementation of panel management strategies. 00:51 – Introduction and Welcome 01:22 – Understanding Panel Size Management 04:12 – Right Sizing with Risk and Resources 05:38 – Distributing Workload Across Care Teams 06:42 – Optimizing Schedules for Panel Management 07:38 – Aligning Compensation with Panel Size 10:12 – Key Metrics and Checkpoints 11:12 – Final Thoughts and Resources Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor Boost Lingo This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share timely insights on the most pressing issues in healthcare. They cover key takeaways from the MGMA Summit, explore the latest compensation strategies, and highlight innovative trends shaping the connected patient experience. You'll also hear discussion on CMS policy changes, violence in healthcare settings, and how practices can improve engagement and workplace safety. 00:51 Introduction and Podcast Overview 02:01 MGMA Stat Poll: Compensation Strategy Insights (MGMA Stat) 03:44 Highlights from the MGMA Summit Digital Conference (MGMA Summit) 09:42 CMS Rescinds Emergency Abortion Guidance (Fierce HealthCare) 11:44 Violence Against Healthcare Workers: A Growing Concern (Chief Healthcare Executive) 15:07 The Connected Patient Experience: Embracing Innovation (Med City News) 16:38 Conclusion and Upcoming Content Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor Boost Lingo This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Dr. Dea Robinson, a healthcare leader with extensive experience in hospital medicine, consulting, and organizational learning. Dr. Robinson shares her career path, insights on physician burnout, the importance of mentorship, and strategies for building meaningful connections in healthcare. Key Takeaways: Resources: Connect with Dr. Dea Robinson on LinkedIn Receive expert guidance through the MGMA Mentor Program Dr. Dea Robinson's co-authored AJM study: The 5 Rs of Cultural Humility Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode of the MGMA Week in Review podcast, host Daniel Williams shares timely updates on key issues facing medical practices. The episode begins with a look at how organizations are managing paid time off (PTO) and why effective PTO policies are vital to workplace culture and employee retention. It then explores the growing integration of behavioral health into primary care, with a focus on collaborative care models. The episode wraps with a spotlight on the phrase “We’ll take care of that,” and how those five words can significantly enhance the patient experience. 00:00 Introduction and Technical Difficulties 00:43 Welcome to MGMA Week in Review 01:07 Handling Medical Practice Staff's PTO (MGMA Stat) 03:38 Integrating Behavioral Health into Primary Care (Axios) 05:59 The Power of 'We'll Take Care of That' (Physicians Practice) 07:11 Conclusion and Next Week's Preview Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode, host Daniel Williams talks with senior advisor Cristy Good about practical ways to cut costs and boost efficiency in medical practices. They address key challenges like rising labor, tech, and inflation-driven expenses, and explore solutions such as cloud-based tools, smarter scheduling, strategic outsourcing, and cross-training staff. The episode also covers how to avoid overspending and make better use of group purchasing organizations. Cristy offers advice for leaders feeling overwhelmed by vendor costs and explains how MGMA members can get additional support. 00:50 Introduction and Welcome 01:21 Today's Topic: Reducing Expenses and Boosting Efficiency 02:15 Challenges in Cost Management 04:25 Effective Cost-Cutting Strategies 09:54 Cross-Training and Scheduling Innovations 11:14 Leveraging Group Purchasing Organizations 13:12 Conclusion and Contact Information Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.

In this MGMA Insights podcast episode, Daniel Williams sits down with Dr. Sunita Sah, a tenured professor at Cornell University and author of Defy. Together, they explore the subtle but powerful psychology behind compliance and informed consent. Drawing from her experiences as a physician and organizational psychologist, Dr. Sah discusses why patients — and even medical professionals — often follow advice they disagree with, and how we can build greater confidence, clarity, and autonomy in healthcare decision-making. [00:04:00] The Scan She Didn’t Want [00:09:00] The Five Elements of True Consent [00:14:00] Why It’s Hard to Speak Up [00:20:00] Leadership Lessons from Healthcare Classrooms [00:24:00] False Defiance vs. Real Defiance Resources: Dr. Sunita Sah’s WebsiteDefyBuy on AmazonListen on AudibleJoin the MGMA Book ClubDefyMore MGMA Insights EpisodesAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor CareCredit Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget. When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

In this episode of the MGMA Weekend Review, hosts Daniel Williams and Colleen Luckett discuss major trends affecting independent medical practices, including the rise of AI tools that lessen administrative burdens and combat physician burnout. Additionally, they explore the potential impacts of the U.S. House's recently passed Medicaid cuts, urging listeners to stay informed and advocate for their needs. 00:50 Introduction and Weekly Catch-Up 02:09 AI in Medical Practices (Healthcare IT News) 05:26 Managing Stress and Burnout (MGMA Stat) 08:08 Virtual Care: The Future of Healthcare (Medical Economics) 12:06 Medicaid Cuts and Their Impact (Healthcare Dive) 16:07 Conclusion and Sign-Off Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor CareCredit Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget. When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

Author and psychotherapist Britt Frank returns to the MGMA Insights podcast to discuss her new book, Align Your Mind. She and host Daniel Williams explore the power of "parts work," how to navigate the inner critic, manage stress during high-pressure times, and lead yourself with more clarity and compassion. Key Takeaways: 00:45Align Your Mind02:1506:1009:1013:3018:5022:30Resources: brittfrank.comAlign Your MindAmazonBarnes & NobleTargetBritt Frank on LinkedInAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor CareCredit Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget. When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

In this episode of the Ask MGMA Podcast, hosts Daniel Williams and Christy Good dig into one of the most urgent issues medical practices are facing: payer downcoding and the increasing influence of artificial intelligence in reimbursement decisions. Discover why evaluation and management (E/M) claims are being reduced without medical record review, how automated systems are affecting your revenue, and what actions you can take to identify, track, and appeal unjustified downcodes. Whether you're feeling the impact already or want to stay ahead of the curve, this conversation offers practical tips and valuable resources to support your team. Key Highlights 0:53 1:53 3:19 4:05 6:04 6:39 8:15 11:23 12:53 14:51 Direct Links and Resources Contact Ask MGMA:MGMA Consulting Services:Join the MGMA Community DiscussionReport Issues to MGMA Government Affairs:Additional Resources: MGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA Podcasts Podcast Sponsor CareCredit Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget. When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

In this episode of the MGMA Weekend Review podcast, hosts Daniel Williams and Colleen Luckett discuss a range of pressing healthcare industry topics. The episode starts with an in-depth look at the proposed GOP budget plan that could significantly cut Medicaid funding, putting millions of Americans at risk of losing healthcare coverage. This is followed by a discussion on the harmful effects of medical gaslighting on patients, as revealed by a comprehensive Rutgers Health report. The hosts also delve into current healthcare staff turnover trends and highlight the importance of personalized mental health care during Mental Health Awareness Month. The episode concludes with a forward-looking piece on the FDA's plans to integrate AI in its drug review process by 2025. 00:50 Introduction and Hosts Welcome 01:28 Debate Over GOP's Proposed Medicaid Cuts (Chief Healthcare Executive) 03:49 Impact of Medical Gaslighting on Patients (Medical Economics) 06:59 MGMA Stat Polling Results on Staff Turnover (MGMA Stat) 09:18 Generational Mental Health Needs (Fierce Healthcare) 13:01 FDA's AI Integration in Drug Review (G-Med) 15:49 Conclusion and Mental Health Awareness Reminder Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor CareCredit Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget. When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Helen Falkner, Regional Vice President of Recruiting at Jackson Physician Search, and Dr. Miechia Esco, Chief Medical Resource Officer at Locum Tenens.com. Based on a groundbreaking report titled "Is Medicine Still a Calling?", the discussion explores physician satisfaction, purpose, and strategies for maintaining passion in healthcare. Key Takeaways: 01:47 – Why the Report Was Created Dr. Esco explains the systemic challenges in healthcare that led to the central question: Is medicine still a calling? 02:55 – Purpose and Provider Retention Helen Falkner discusses how a sense of purpose directly impacts physician well-being, engagement, and retention. 06:39 – Why Passion Fades Over Time Dr. Esco explores how administrative demands dilute a clinician’s original motivation for entering medicine. 08:20 – Four Keys to Organizational Alignment Helen outlines four ways healthcare organizations can align with providers’ values: communication, support, mentorship, and realistic expectations. 11:11 – How to Stay Connected to Purpose in Tough Times Dr. Esco emphasizes the importance of institutional culture and mission clarity in supporting clinicians during burnout. 12:59 – Re-engaging Disconnected Clinicians Helen describes how mentorship, leadership opportunities, and flexible work-life balance initiatives can help clinicians feel valued. 15:01 – Lessons from High-Purpose Specialties Dr. Esco explains why specialties like behavioral and women’s health report higher purpose, rooted in deep patient connection. 16:44 – Reducing Administrative Burden Helen stresses how cutting down on tasks like documentation and pajama time can reignite clinicians’ joy in practicing medicine. Resources: Is Medicine Still a Calling?Jackson Physician Search websiteLocum Tenens websiteHelen Falkner on LinkedInDr. Miechia Esco executive bioAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode, host Daniel Williams speaks with Dave Jenkins, healthcare executive at Cone Health and adjunct faculty at Winston-Salem State University. Jenkins shares his journey into healthcare leadership, the operational dynamics at Cone Health, and the evolving challenges in behavioral health. He dives into the critical role of technology, workforce engagement, and leadership development—offering valuable insights for anyone aspiring to lead in today’s healthcare environment. 00:50 Introduction and Guest Welcome 02:00 Dave Jenkins' Career Pathway 02:57 Overview of Cone Health 04:15 Day-to-Day Operations at Cone Health 05:33 Challenges and Opportunities in Healthcare 06:50 Leadership Principles and Approaches 08:39 Addressing Behavioral Health Needs 11:23 Workforce Engagement and Staffing 13:45 Involvement with MGMA 15:25 Educator Role at Winston-Salem State University 17:14 Future Trends in Healthcare Administration 18:52 Advice for Aspiring Leaders 20:01 Conclusion and Farewell Resources: MGMA Fellowship ProgramCone HealthWinston Salem State University MHA ProgramDave Jenkins on LinkedInAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor CareCredit Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget. When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett cover key healthcare headlines, from the ongoing shortage of medical assistants and tips to close staffing gaps, to the leadership lessons in crisis response and fallout from the Change Healthcare cyberattack. They also share findings on nurse retention from McKinsey’s latest survey and close with a nod to National Nurses Week. 00:49 Introduction and Hosts 01:36 MGMA Stat Poll Results (MGMA Stat) 05:08 Healthcare Leadership in Crisis (Physicians Practice) 09:12 HHS Restructuring and Interoperability (MedCity News) 11:30 United Health Cyber Attack Fallout (New York Times) 15:16 National Nurses Week and Leadership (Health Leaders Media) 17:29 Conclusion and Farewell Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor CareCredit Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget. When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

This episode of the MGMA Member Spotlight Podcast features Robin Fagala, Practice Manager at Conway OBGYN in Arkansas. Discussing her groundbreaking advocacy for maternal health, Fagala shares her journey of addressing critical healthcare challenges, securing increased Medicaid reimbursements, and ultimately helping to secure a $17 million federal grant to improve maternal health outcomes in Arkansas. Episode Highlights: Healthcare Career and Professional Background Maternal Health Crisis in Arkansas Advocacy and Data-Driven Problem Solving Reimbursement and Healthcare Policy Professional Networking and Collaboration Resources: Arkansas Foundation for Medical CareRob Fagala on LinkedInConway OB-GYNAdditional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor CareCredit Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget. When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

In this episode of Ask MGMA, Daniel Williams and Cristy Good explore how medical practices can align their teams and leadership around a shared purpose by developing clear mission, vision, and values (MVV). They introduce MGMA’s new MVV Checklist and Culture Playbook, designed to help practices navigate change, improve engagement, and retain top talent. Key Highlights: 00:5402:3504:3206:2608:0008:5210:2711:47Additional Resources: MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts. Podcast Sponsor CareCredit Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget. When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast. Podcast Sponsor MGMA Analytics Are you making decisions based on gut instinct—or on real data? With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies. From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry. So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence. Visit MGMA Analytics to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss the critical issue of burnout among healthcare administrators and clinicians, stressing the importance of a mindset shift to combat repetitive negative thinking (RNT). They highlight insights from Steve Brewer's article on burnout and Barbara Frederickson's positive psychology research. The episode also delves into ways to improve the patient experience through communication, technology, and culture, alongside a discussion on the impacts of recent healthcare policies. Additionally, the podcast covers strategies for effective physician onboarding and recruitment, providing actionable tips and resources from MGMA members and experts. Key Highlights: 00:53 — Introduction and Podcast Overview 01:34 — Healthcare Leadership and Burnout (MGMA Article) 05:35 — Improving Patient Experience (Physicians Practice) 09:11 — Healthcare Policy Concerns (Medical Economics) 12:25 — Onboarding New Physicians (AMA Article) 15:22 — Physician Recruitment Challenges (MGMA STAT) 17:58 — Conclusion and Podcast Wrap-Up Additional Resources: Steve Brewer articles on MGMASteve Brewer podcasts on MGMAMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsContact: Email us at podcasts@mgma.com if you would like to appear on an episode and send an email to advisor@mgma.com if you have a question about your practice you would like us to answer and please subscribe to our network wherever you get your podcasts. Podcast Sponsor CareCredit Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget. When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast.