MGMA Podcasts

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA, discuss the latest news and insights for medical practice leaders and MGMA members. Major Topics Key Takeaways Healthcare Cybersecurity Act:Support for Physicians Treating Addiction:Flexible Goal Setting:Nurse Self-Scheduling:Resources Health Care Cybersecurity ActMedical Economics article on addiction treatmentFTC and Healthcare ConsolidationHarvard Business Review article on flexible goal-settingBecker's Clinical Leadership article on nurse self-schedulingWe Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at: Daniel Williams: dwilliams@mgma.com Ryan Reaves: rreaves@mgma.com Colleen Luckett: cluckett@mgma.com Cristy Good: cgood@mgma.com Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Sarah Clark, owner of Sarah Clark Consulting, as she dives into the crucial aspects of improving patient experience and increasing profits within medical practices. This discussion explores practical strategies to help medical practice leaders tackle common challenges and elevate their operations. Major Takeaways: The 4 Ps to Success: ProcessPeoplePaperworkPatientsKey Strategies for Enhancing Patient Experience: Increasing Profits Through Improved Processes: Resources: Sarah Clark Consulting We Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at: Daniel Williams: dwilliams@mgma.com Ryan Reaves: rreaves@mgma.com Colleen Luckett: cluckett@mgma.com Cristy Good: cgood@mgma.com Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Insights Podcast, host Daniel Williams speaks with Sharon Sagarra, MBA, FACMPE, owner of Sagarra Medical Consulting, and an MGMA Consultant. Sharon shares her extensive experience in healthcare management and provides actionable strategies for medical practice leaders to optimize compensation and benefits plans for their employees. Her insights are particularly relevant for those attending the upcoming MGMA Staffing Conference, where she will present on this very topic. Practical Takeaways for Medical Practices 1. Develop a Comprehensive Budget Maintaining a detailed budget is essential for managing financial challenges such as rising minimum wages and decreasing insurance reimbursements. "Make sure you're doing a budget. I was surprised the last two practices I was at did not have a budget," Sagarra emphasizes. A comprehensive budget helps practices monitor expenses, identify cost-saving opportunities, and allocate resources efficiently​ 2. Streamline Operations and Utilize Group Purchasing Streamlining operations and leveraging group purchasing organizations can significantly reduce costs. Sagarra advises, "Look at supplies that could be streamlined with maybe one or two vendors or group purchasing organizations." This strategy helps negotiate better rates and simplifies inventory management, reducing both costs and administrative burdens​. 3. Automate to Improve Efficiency Implementing automation can help reduce payroll and overtime expenses while enhancing staff efficiency. Sagarra notes, "Automation of tasks can make things easier for your staff, reducing costs in payroll and overtime." Automating billing, appointment scheduling, and other administrative tasks frees up staff time for more impactful activities​. Resources Mentioned MGMA Staffing Conference Information Sagarra Medical ConsultingSharon Sagarra on MGMASharon Sagarra on LinkedIn Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Welcome to another episode of the MGMA Week in Review Podcast with hosts Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA. In today's episode, we tackle some pressing issues facing medical practice leaders. We delve into the recent Medicare physician cuts, explore strategies to boost employee morale through modern benefits enrollment, discuss the rising costs of drug supplies and IT expenses, and highlight key findings from Press Ganey's patient experience report. We'll also touch on the concept of administrative harm and its impact on healthcare. Let's dive into these critical topics and uncover solutions that can help you navigate these challenges effectively. Major Takeaways: Medicare Physician Cuts:Boosting Employee Morale through Modern Benefits Enrollment:Rising Costs of Drug Supplies and IT Expenses:Enhancing Patient Experience (PX) Report:Administrative Harm: Resources and Links: Medicare Physician Cuts Article - MedPage TodayBoosting Benefits and Morale Article - Medical EconomicsPress Ganey Patient Experience ReportAdministrative Harm Study - JAMA Internal MedicineThank you for joining us on this episode of the MGMA Week in Review Podcast. Be sure to check out the provided links for more in-depth information on these critical topics. We appreciate your support and look forward to bringing you more valuable insights in our next episode. Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams sits down with Delores McNair, Division Administrator at Duke University School of Medicine, and Bryana Blanco, Nursing Development Specialist at AdventHealth. Together, they discuss the MGMA Mentorship Program, their personal healthcare journeys and the importance of mentorship in career development. Healthcare Journeys: Delores shares her inspiring journey from temp worker to healthcare administrator, emphasizing the crucial role that mentors played in her career progression. Highlighting the value of MGMA resources for early-career professionals, Bryana describes her experience as a nurse during the COVID-19 pandemic and her transition into healthcare administration. About the MGMA Mentorship Program: Delores and Bryana discuss their experiences with the MGMA Mentorship Program, highlighting its effective structure, flexibility, and the meaningful professional relationships it fosters. The program provides the following benefits to MGMA members at various career stages: Actionable Tips: Resources: 2024 MGMA Mentorship Program MGMA Certificate Programs MGMA Conferences We Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at: Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Welcome to the MGMA Insights podcast. In today's episode, we have the pleasure of speaking with Shep Hyken, a renowned customer service and experience expert. Shep is the Chief Amazement Officer at Shepard Presentations and has been inducted into the National Speakers Association's Hall of Fame for his lifetime achievements in professional speaking. With over 30 years of experience, Shep has worked with some of the world's best brands to build a culture centered around the customer. Today, we'll explore key findings from his latest ACA Study on customer service and discuss how healthcare providers can enhance their patient experience. Summary and Resources In this episode, Shep shares valuable insights on the current state of customer service and experience, emphasizing the importance of delivering exceptional service in today's competitive landscape. Key topics discussed include: Customer Experience TrendsKey Findings from the ACA StudyStrategies for HealthcareBuilding a Supportive CultureFuture of Customer ExperienceFor more information and resources, visit Shep Hyken's website at https://hyken.com/. We Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at: Daniel Williams: dwilliams@mgma.com Ryan Reaves: rreaves@mgma.com Colleen Luckett: cluckett@mgma.com Cristy Good: cgood@mgma.com Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Welcome to the MGMA Week in Review Podcast. Host Daniel Williams, Senior Editor at MGMA, is joined by Cristy Good, Senior Advisor, and Colleen Luckett, Writer and Editor. We have an exciting episode lined up, combining insights from our 'Ask an Advisor' series with the latest developments in healthcare practices. Let's dive right in! Story 1: Importance of Language Services in Medical Practices Summary: Effective communication in healthcare is essential, especially for patients with Limited English Proficiency (LEP). Our first story discusses the necessity of providing language interpreter services in medical practices to ensure patients receive the best care possible. Actionable Takeaways: Display Signage:Multilingual Welcome Signs:Language Cards/Posters:Direct Link to Article: Why Interpreters are Critical for Physicians, Not Just Their LEP PatientsAdditional Resources on this topic: ADA Requirements: Effective Communication | ADA.govClinicians’ Obligations to Use Qualified Medical Interpreters When Caring for Patients with Limited English Proficiency | Journal of Ethics | American Medical Associationhttps://etranslationservices.com/uncategorized/are-medical-offices-required-to-provide-medical-interpreters/Story 2: Mayo Clinic’s Drone Delivery Program Summary: The Mayo Clinic is pioneering the use of drones to deliver prescription medications, particularly to rural and underserved areas. This initiative aims to reduce delivery times and improve access to essential medications. Actionable Takeaways: Reduce Delivery Times:Overcome Terrain Challenges:Improve Patient Outcomes:Direct Link to Article: Mayo Clinic’s Drone Delivery ProgramStory 3: Decreasing Physician Burnout Summary: The latest survey from the American Medical Association shows a promising decline in physician burnout rates. Job satisfaction and stress levels have seen improvements, signaling positive trends in physician well-being. Actionable Takeaways: Increase Job Satisfaction:Address Stress Sources:Enhance Value Perception:Direct Link to Article: Positive Developments in Physician Well-Being We Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at: Daniel Williams: dwilliams@mgma.com Ryan Reaves: rreaves@mgma.com Colleen Luckett: cluckett@mgma.com Cristy Good: cgood@mgma.com Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Business Solutions podcast, host Daniel Williams sat down with Tara Osseck, Regional Vice President of Recruitment at Jackson Physician Search, and Jenny Binner, Associate Vice President of Emergency Medicine Services at locumtenens.com. The discussion centered on the critical importance of effective onboarding processes for both permanent and locum tenens physicians, drawing insights from recent research conducted in collaboration with AAPPR. They also discuss the upcoming MGMA webinar on Elevating Physician Onboarding for Better Engagement, Impact and Long-Term Retention. Actionable tips: Resources: Jackson Physician Search Locumtenens.com AAPPR MGMA Webinar: Elevating Physician Onboarding We Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at: Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes guest Stewart Gandolf, CEO at Healthcare Success. Gandolf shares his extensive experience in healthcare marketing, dating back to the 1990s when he started teaching private practice doctors about effective marketing strategies. During the conversation, Gandolf provides an overview of the six basic levers of marketing strategies for medical practices, including traditional advertising, branding, digital marketing, patient experience, doctor referral building, and public relations. In the face of healthcare consumerism and increased competition, it's crucial for medical practices to adapt their marketing approach to protect and grow their patient base. According to Gandolf, this adaptation should consider the following strategies: 1. Focus on the patient experience: Prioritize providing an exceptional patient experience, from the initial contact to post-visit follow-up. This can help build loyalty and encourage word-of-mouth referrals. 2. Leverage digital marketing: Invest in a comprehensive digital marketing strategy that includes search engine optimization, paid advertising, social media, and reputation management. This can help you reach and engage with potential patients online. 3. Differentiate your practice: Identify what makes your practice unique and highlight those differentiators in your marketing. This can help you stand out from the competition and attract the right patients. 4. Protect your existing patient base: Implement strategies to retain current patients, such as email marketing, loyalty programs, and personalized outreach. This can help you maintain and grow your market share. 5. Continuously adapt and innovate: Monitor industry trends and your competitors' activities, and be willing to adjust your marketing approach as needed. Staying agile and responsive can help you stay ahead of the curve. Resources Mentioned - Healthcare Success MGMA Resources: MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWe Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at: Daniel Williams: dwilliams@mgma.com Ryan Reaves: rreaves@mgma.com Colleen Luckett: cluckett@mgma.com Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Podcast Network's Week in Review, hosts Daniel Williams and Colleen Luckett discuss a range of healthcare industry news and insights. They cover strategies for overcoming impostor syndrome in leaders, the impact of the Supreme Court's Chevron deference decision on healthcare policy, cybersecurity threats targeting the healthcare sector, and the Biden administration's investment in geriatric care training programs. Sources and Resources Mentioned: - Axios article: "Courts become the new health policy arena" - Becker's Hospital Review article: "Executives' playbook: Beating imposter syndrome" - Health IT Security article: "FBI and HHS released joint cybersecurity advisory on social engineering threats affecting healthcare sector" - Harvard Business Review article: "How to Talk to an Employee Who Isn't Meeting Expectations" - Fierce Healthcare article: "Biden administration awards $206 million to geriatrics clinician training programs" MGMA Resources: MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWe Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at: Daniel Williams: dwilliams@mgma.com Ryan Reaves: rreaves@mgma.com Colleen Luckett: cluckett@mgma.com Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Member Spotlight, host Daniel Williams interviews Kendra Yahns, Executive Director of Perkins Spine and Sports Medicine. Yahns shares her journey in healthcare leadership, discusses the benefits of internship programs in private practices and emphasizes the importance of leadership training in healthcare management. Healthcare Leadership Journey: Internship Program Innovation: Recruitment Challenges: Leadership Development: Practical Solutions: HandshakeMGMA Resources: MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWe Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at: Daniel Williams: dwilliams@mgma.com Ryan Reaves: rreaves@mgma.com Colleen Luckett: cluckett@mgma.com Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams welcomes Bill Kenney, CEO of Dermatology Consultants, to share his expertise in developing an employee wellness program. Bill discusses his background in healthcare management and social work. He outlines Dermatology Consultants' size and scope and his role overseeing 180 employees across four clinic locations. Kenney is a featured speaker at the upcoming MGMA Staffing Conference on August 15-16, 2022 in Burlington, MA. Key Takeaways - Investing in an outside consulting group was critical to keeping the wellness program on track and staff accountable. - Engaging physician leaders from the start helped gain buy-in for initiatives. - Quarterly competitions and a symbolic "goat trophy" drive fun, healthy competition between teams. - Involving staff in planning ensures activities appeal to their interests. - Measuring engagement, costs, satisfaction and goal achievement indicates program success. On Physician Engagement Some of the key challenges Kenney has faced faced in engaging physicians in wellness initiatives include: - Physicians' busy clinical schedules and time constraints - Difficulty finding wellness activities that appeal to physicians' interests - Lack of incentive or perceived relevance of wellness to physicians' work - Physician autonomy and reluctance to participate in "mandated" activities - Ensuring initiatives don't interfere with patient care workflows "To address these challenges, we spent time understanding our physicians' needs and perspectives," Kenney said. "We also involved physician leaders in planning to gain buy-in, and emphasized the benefits of wellness for both work and personal life. Making activities optional but highly encouraged also helped engagement." On Staff Accountability Some best practices for keeping staff accountable to wellness program goals and tasks include: - Setting clear, measurable goals and objectives at the beginning of each quarter or year - Tracking participation and progress regularly through our wellness software platform - Providing regular feedback and recognition to high-performing teams and individuals - Involving staff in goal-setting so they feel invested in the outcomes - Tying the wellness program to our overall company culture and mission - Having designated wellness champions on each team who encourage participation Resources MGMA Staffing Conference Dermatology Consultants We Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at: Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Welcome to the MGMA Week in Review podcast. Hosted by Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA. This episode covers the latest healthcare news and trends, including strategies for managing rising operating costs, solutions for staffing challenges, and innovative ideas for repurposing closed rural hospitals. Key Takeaways: Rising Operating Expenses (03:21 - 05:20)Stat Poll ResultsCost DriversFinancial StrategiesStaffing Challenges and Solutions (05:21 - 08:50)Compensation TrendsRegional VariationsRetention StrategiesStaffing SolutionsHealthcare Policy Changes and Uninsured Rate Projections (08:51 - 13:20)Future ProjectionsImpact on PracticesPolicy DiscussionsYouth Anxiety Factors (13:21 - 17:20)Technological ImpactAcademic and Social PressuresResilience BuildingRural Hospital Closures and Repurposing (17:21 - 20:50)Economic and Social ImpactInnovative SolutionsCase ExamplesDirect Links to Resources Mentioned: MGMA StatRegister for MGMA Focus Staffing ConferenceDavid Gans’ Article on Financial ChallengesMichael Dowling’s Article on Youth AnxietyHealthcare Dive Article on Uninsured RateRepurposing Hospital SpaceWe Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at: Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Welcome to another episode of the MGMA Insights Podcast, hosted by Daniel Williams. In this episode, Daniel interviews Lisa Stockdale, Director of Value-Based Care at Silver Cross Hospital. They discuss healthcare management, innovative care models, the importance of teamwork, and the integration of digital transformation to improve patient outcomes. Major Takeaways Value-Based Care ImplementationRemote Care ManagementTeamwork and CollaborationCommunity Engagement and DEIPersonal WellnessResources and Links Mentioned MGMA DataDiveExplore benchmarking and staffing models to support medical group operations.Credentialing WebinarMGMA Webinar on CredentialingYoga AppAsana RebelFor more insights and resources, or if you would like to be featured on the MGMA Member Spotlight, please contact Daniel at dwilliams@mgma.com. Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Welcome to the MGMA Week in Review podcast. Hosted by Daniel Williams, Senior Editor at MGMA, along with co-host Colleen Luckett, Editor and Writer at MGMA. This episode covers the latest healthcare news and trends, including innovative ways to attract younger generations to healthcare careers, essential tips for transitioning practice ownership, and updates on significant industry events. Let's dive in! Key Takeaways Strategies to Attract Younger Generations to Healthcare - Key insights from the Health Impact Forum on making healthcare careers appealing to younger generations. - Emphasis on virtual technologies, tech-savvy work environments, and work-life balance initiatives. 2. Preparing for Practice Ownership Transitions (08:52 - 12:09) - Steps for planning smooth transitions in practice ownership. - Highlighting the importance of valuing your practice accurately, maintaining clear communication, and seeking legal advice. 3. Updates on Healthcare Data Breach (12:10 - 14:50) - Latest information on the Change Healthcare cyber attack and the Biden administration’s response. - Details on the extended grace period for out-of-network billing arbitration and the closure of the CMS advanced payments program. 4. Lessons from Young Leaders in Healthcare (14:51 - 19:56) - Insights from a 24-year-old CEO’s experience in hospital management, as featured in Becker’s Hospital Review. - Importance of adaptability, communication, mentorship, and continuous learning in leadership roles. 5. MGMA Stat Poll Results (19:57 - 24:15) - Analysis of the latest MGMA Stat Poll results, showing increased interest in adding Advanced Practice Provider (APP) roles in 2024. - Significance of APPs in expanding access to care and innovative staffing solutions for practices. Direct Links to Resources Mentioned: 1. How to Turn Healthcare into a Cool Career - Health Leaders 2. Gen Z Slang - Wikipedia 3. Navigating Ownership Transitions: A Guide for Private Medical Practices - Medical Economics 4. Change Healthcare Cyber Attack Updates - Healthcare Dive and Reuters 5. What a 24-Year-Old CEO Has Learned Two Years In - Becker’s Hospital Review 6. MGMA Stat Poll Results We Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at: Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Welcome to another episode of the MGMA Insights Podcast. Today, we have Andy Swanson, MGMA's Senior Vice President of Product Strategy and Sales, joining us. In this episode, we dive into MGMA’s strategic approach to face-to-face conferences, the Advanced Strategy for Medical Practice Leaders book series, and new initiatives tailored to support medical practice leaders. Episode Takeaways: Face-to-Face Spring Conferences:Quote:Advanced Strategy Book Series:Quote:Staffing and Private Practice Conferences:Quote:Leaders Conference and Resource Groups:Quote:Direct Sources and Resources Mentioned: Advanced Strategy for Medical Practice Leaders Book SeriesAvailable NowAvailable NowComing SoonUpcoming ConferencesLearn MoreLearn MoreLearn MoreWe Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at: Thank you for tuning in to the MGMA Podcast Network! Don't forget to subscribe and leave us a review. See you next time! Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

This episode of the MGMA Week in Review podcast features an in-depth look at several critical issues in healthcare today. Hosts Daniel Williams and Colleen Luckett explore the impact of clinical documentation burdens, the essential role of listening in patient care, recent trends in employee benefits, strategies to stay relevant in the healthcare job market, and the implications of concierge medicine. Discussion Points: Clinical Documentation BurdenArticleSummaryLinkHealthcare Dive ArticleThe Importance of Listening in HealthcareArticleSummaryLinkKevinMD ArticleAdjustments in Employee BenefitsSourceSummaryLinkMGMA StatFacing the Fear of ObsolescenceArticleSummaryLinkHarvard Business Review ArticleConcierge MedicineArticleSummaryLinkMedPage Today ArticleMGMA Resources: MGMA StatMGMA PodcastsMGMA ConferencesMGMA ConsultingWe Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at: Thank you for tuning in to the MGMA Week in Review podcast! Don't forget to subscribe and leave us a review. See you next time! Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

This episode of the MGMA Business Solutions podcast features John Poli, Industry Principal for Healthcare at RingCentral. With over 20 years of experience in healthcare leadership, Poli has been at the forefront of leveraging innovative technology to drive digital transformation and business strategy. Chatting with host Daniel Williams, Poli discusses how AI is revolutionizing healthcare communications. He goes on to share innovative applications of AI to assist live agents in call centers while providing a roadmap to utilizing AI's full potential in healthcare communication strategies. Would you like to learn more? To dive deeper into this topic, check out our webinar on using AI in healthcare contact centers, where you can hear from John Poli and also gain continuing education credits! Resources: RingCentral on the Web John Poli on LinkedIn MGMA Resources: MGMA Stat Ask an Advisor MGMA Conferences MGMA Consulting WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com, rreaves@mgma.com or cluckett@mgma.com.

This episode of the MGMA Weekend Review Podcast is hosted by Daniel Williams and Colleen Luckett. Key topics include HHS reversing course on breach notifications, primary care physician compensation, bipartisan support for healthcare reform, the impact of medical debt, and improving obesity treatment training. Major Takeaways: - HHS will now allow Change Healthcare to file breach notifications for organizations affected by the February ransomware attack. This provides relief for impacted groups. - The AMA payment system favors specialists over primary care doctors, leading to a shortage. Improving primary care compensation could improve outcomes and lower costs. - Rare bipartisan support for site neutral payments to address healthcare consolidation and rising costs. - Medical debt takes a significant toll on patient health through financial stress and avoidance of care. Efforts are needed to reduce costs and debt burdens. - Improper prescribing of weight loss drugs without training can harm patients. More obesity treatment training is required as drug approvals increase. Direct Quotes: "Financial toxicity is a real and growing concern in healthcare. It's crucial that we address the underlying issues driving medical debt to improve patient outcome." - Dr. Ron Robert Ziegler Sources: - The Record - "HHS reverses course allows change healthcare to file breach notifications for others" - MedPage Today - "Second opinions how the AMA undermines primary care" - Fierce Healthcare - "Site neutral payments draw blanket bipartisan support at House budget hearing" - Physicians Practice - "Is medical debt making patients sicker?" - Axios - "America's Doctors need more obesity medicine training" MGMA Sources: Ask an Advisor MGMA Membership MGMA Consulting WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com or cluckett@mgma.com. If you have a question for our senior advisor, Cristy Good, email advisor@mgma.com. Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Introduction: Welcome to another episode of the MGMA Insights Podcast, hosted by Daniel Williams. In this episode, Daniel sits down with Cristy Good, Senior Advisor at MGMA, to chat about the essential Human Resources strategies every medical practice leader should know. Cristy, a former healthcare practice administrator and a co-author of MGMA’s new book, Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition, shares her wealth of experience and practical advice on navigating the complexities of HR in the healthcare industry. Episode Highlights: 1. Introduction to the HR Management Edition: - Daniel and Cristy discuss the new book's release and its significance for medical practice leaders. - Emphasis on aligning HR strategies with organizational goals to enhance operational efficiency and regulatory compliance. 2. Cristy’s Journey and Insights: - Cristy shares her career path from laboratory work to healthcare practice administration, highlighting how these experiences shaped the book’s content. - Key lessons learned from her 20 years in healthcare practice management, focusing on HR’s pivotal role. 3. Major Challenges in HR for Medical Practices: - Addressing staffing issues, turnover, and burnout in medical practices. - Importance of work-life balance and the role of HR in fostering a supportive work environment. 4. Strategic HR Partnership: - How HR can help medical practices achieve their goals by partnering strategically on hiring, compliance, and culture building. - Real-life examples of effective HR strategies in practice. 5. Key Performance Indicators (KPIs) for HR: - Discussion on essential KPIs such as employee turnover rate, time to fill positions, compliance training, and absentee rate. - Importance of tracking these metrics to ensure a high-performing and compliant workforce. 6. Evolution of HR in Healthcare: - The impact of AI and technology on HR practices, including recruitment and predictive analytics. - Future trends in HR, such as flexible work arrangements and integrating social determinants of health. Quotes: - “I learned by drinking from a fire hose. I made mistakes and learned from them, and I wanted to share that knowledge to help others.” – Cristy Good - “HR needs to align with organizational goals. They help set these goals, ensure regulatory compliance, and enhance operational efficiency.” – Cristy Good - “You don’t want to take the 'human' out of human resources. AI can help, but we need to use it wisely and maintain the human element.” – Cristy Good Resources and Links: - MGMA “Ask an Advisor” Feature: Go to MGMA.com and click on the green "Ask MGMA" button in the bottom right-hand corner of your screen - New Book! "Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition" - Join the MGMA Managing Stress Community Group: Email Daniel Williams at dwilliams@mgma.com or Cristy Good at cgood@mgma.com to join the ongoing stress management sessions. Midmark Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies. Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com. RingCentral: We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.