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Medical Group Management Association (MGMA) equips practice administrators and executives with the knowledge and tools to head high-performance physician group practices in a complex and evolving healthcare environment.

Medical Group Management Association (MGMA) equips practice administrators and executives with the knowledge and tools to head high-performance physician group practices in a complex and evolving healthcare environment.
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Medical Group Management Association (MGMA) equips practice administrators and executives with the knowledge and tools to head high-performance physician group practices in a complex and evolving healthcare environment.




Insights: Solving the Trillion-Dollar Staffing Issue

A trillion dollars! According to a recent Gallup article on workplace employment, U.S. businesses lose a trillion dollars every year to voluntary turnover. In this MGMA Insights podcast, we explore the reasons behind such high employee turnover, and then our subject matter experts reveal the process improvement tools and processes they employ to improve management staff in a medical practice. Experts interviewed include: * Owen Dahl, MBA, LFACHE, CHBC, LSSMBB, Consultant, Author and Educator...


Insider: The Art and Science of Healthcare Onboarding

In this episode of MGMA Insider, Molly Ramsay, Principal, Corporate Operations Director, and Amber Pedersen, Administrator, both of MedMan Medical Management, join the podcast. With the unemployment rate dropping to a record-low 3.6% in April, a level not seen in 50 years, it’s created an extremely competitive marketplace Ramsay and Pedersen say this moment in history has caused many practices to change their recruitment and onboarding strategies. "I remember five years ago I would post a...


Insider: Deb Wiggs on Transformational Leadership

In this episode of the MGMA Insider podcast, we talk with Deb Wiggs, FACMPE, Founder, V2V Mangement Solutions, about the idea of and philosophy behind Transformational Leadership. Highlights from this conversation include: * The differences between Transformational Leadership, Transactional Leadership and Servant Leadership *How to influence others in your practice, no matter what level you are in the organization * How to lead whether you are an introvert, an extrovert or a combination of...


Insider: How to Successfully Implement a Value-Based Care Model at a Medical Practice

In this episode of MGMA Insider, we welcome Dr. David Hatfield, President and CEO of Hatfield Medical Group and Jim Schaffer, Administrator with Hatfield Medical Group. Hatfield and Schaffer discuss how their practice is succeeding after implementing a value-based care model. Questions they answer in this episode include: * How they made the shift from fee-for-service to value * What a typical day looks like in their practice versus before their shift * What the best practices they would...


Insights: Why Culture is King in Medical Practice Staff Management

In a recent MGMA stat poll, we polled more than 4,000 healthcare leaders, asking them, "What is most important when hiring staff?" Nearly 70% said cultural fit! This gives quantitative data to the often-quoted point that "Culture is King." In this MGMA Insights podcast, we explore the idea of why culture is king and how it impacts the hiring, onboarding and even firing process in medical practices. Experts interviewed include: * Jacob Simon, Executive Vice President, The Medicus Firm *...


Insider: An Anatomy of Errors -- A Healthcare Executive's Experience as a Patient

In this special edition of MGMA Insider, we speak with Barb Davis, Senior Vice President of Client Success at CipherHealth. Although Barb has experienced more than 30 years as a healthcare professional, she's here today to share her experience as a patient. While on the snowy slopes of Colorado in December 2016, Barb suffered a tibial plateau fracture. During the course of multiple surgeries, Barb experienced what she now calls, "a number of near misses" and she identified numerous...


Insider: Owen Dahl on Process Improvements for a Medical Practice

In this episode of MGMA Insider, we speak with healthcare consultant and process improvement expert Owen Dahl, MBA, LFACHE, CHBC, LSSMBB. Dahl is a medical practice management consultant with more than 40 years of experience in consulting and managing medical practices. Much of his work deals with: * implementation of Lean and Six Sigma principles; * integration of hospital and physician programs; * and staff training in the areas of management and efficiency, In this conversation, he talks...


Insider: Tim Smith on Physician Compensation Valuations and Data Mythbusting

In this episode of MGMA Insider, healthcare consultant Tim Smith discusses how survey data is used by professional appraisers and healthcare consultants to value physician compensation in service arrangements or as part of valuing a practice. Smith, who is a skeptic by nature, reveals the need to challenge, test and be wary of data unless it's been tested and analyzed. As Smith says, "When it comes to the business of physician practices, a set of talking points is commonly repeated about the...


Insights: Key Strategies for Physician Development

Developing physician leadership has long been a challenge for the healthcare industry. Physicians are often seen as leaders in a medical practice but many don't have the skills they need to reach their potential as leaders. Keith Olson is the Director of Physician Consulting Services at Ann & Robert H. Lurie Children’s Hospital of Chicago and is here to discuss steps to take to successfully develop physician leaders. Also in this episode, Barbara Sharpless, Director of Physician Services at...


Insider: Frank Cohen on Evidence-based Thinking

How often have you heard someone say, “we’ve always done it that way?" The truth is, we too often depend upon traditions, emotions, politics, and anecdotes to make critically important business and management decisions. In this episode of MGMA Insider, Frank Cohen, MBB, MPA, Director of Analytics, Doctors Management LLC, discusses the history of critical thinking and the use of evidence in the form of data, statistics, and analysis in a medical practice. As Cohen explains, "Evidence-based...


Executive Session: Nate Moore at MGMA19 | The Operations Conference

Fresh from MGMA19 | The Operations Conference in Austin, Texas, Dave Gans spent time with Nate Moore, "the Pivot Table Guy," to explain the steps from getting access to raw practice management system data to finding a tool to put it to good use. Nate will be speaking at the next MGMA face-to-face event, MGMA19 | The Data Conference, May 16-18 in Orlando, Florida, including: - An interactive case study drawing on MGMA DataDive Practice Operations data - A postconference session, "Carving Up...


Insider: Shelly Waggoner on The New Workforce Employment Culture

With historically low unemployment, an aging workforce, and four generations of employees making up the workforce--Baby Boomers, Gen X, Millennials, and Gen Z--it's created a new workforce employment culture. In this episode of the Insider Podcast, Shelly Waggoner, MS, CEBS, SHRM-SCP, Vice President of Human Resources, MGMA, is in studio to discuss generational trends, workforce employment and the new talent paradigm. Topics discussed include: * The unique state of workforce employment * The...


Insider: Justin Chamblee on Physician Compensation Planning

Editor’s note: Justin Chamblee can be heard speaking at MGMA19 | The Data Conference, May 16-18 in Orlando, Florida. As a special offer to our podcast listeners, through April 16, you can receive $200 off the regular registration price to The Data Conference by entering the code PODCAST at In this MGMA Insider episode, Justin Chamblee, CPA, MBA, FACMPE, Senior Vice President and Director of Operations, Coker Group discusses Physician Compensation Planning for the New Age of...


Executive Session: Gary Herschman on private equity investment in healthcare

We’re seeing mergers and acquisitions, we’re seeing health systems get larger and acquire other systems, we know that hospitals have been acquiring physician practices. Gary Herschman, JD, member, Epstein Bekcer & Green P.C., sits down with Dave Gans to share what's been happening from his perspective on physician transactions in recent years and the unique ways that private equity is shaping the medical group practice space. Audio credit: "AcidJazz" by Kevin MacLeod (CC BY 3.0)


Insights: Unleashing the Power and Avoiding the Pitfalls of Data

Editor’s note: All of today’s guests can be heard speaking at MGMA19 | The Data Conference, May 16-18 in Orlando, Florida. As a special offer to you, our podcast listeners can receive $200 off the regular registration price by entering the code PODCAST at Healthcare’s business analytics market is projected to grow from $14 billion in 2019 to more than $50 billion by 2024. To help healthcare professionals better understand and utilize data in their practice, this episode of...


Insider: Bill Hambsh on How Text Messaging Transforms the Patient Experience

In this insider podcast, Bill Hambsh FACMPE CPA, CEO and Practicing Administrator at North Florida Women’s Care, talks about the increasing impact of text messaging as a way for medical practices to communicate with patients. According to Hambsh, when it comes to effectively closing care gaps, engaging patients, and increasing care plan adherence, text messaging has a proven record of success. Not only have studies shown that text messaging is the preferred and most convenient means and...


Insider: Mark Davis on Behavioral Health Integration in a Medical Practice

Research shows that up to 70% of primary care medical appointments are for problems stemming from psychosocial issues. The Adverse Childhood Experiences Study (ACES) has detected a possible link between childhood trauma and medical and behavioral health problems such as substance use, depression, pulmonary and heart disease, sexually transmitted diseases, smoking, suicide and more. In this episode of the insider, Mark Davis, CEO of Wasatch Pediatrics, highlights how behavioral health...


Insider: Doral Jacobsen on the Total Cost of Care

In this episode of MGMA Insider, Doral Jacobsen, founding partner of Prosper Beyond, joins the podcast. Doral discusses: * The total cost of care * Value-based care * Value propositions * Holistic patient access * Patient screenings * Population health Doral will deliver a presentation on the topic of the total cost of care on May 18 at MGMA19 | The Data Conference, which will be held in Orlando. We have a special discount for podcast listeners. Through April 16, you can go to...


Insights: An Examination of Patient-Centered Care

In this episode of MGMA Insights, we focus on patient-centered care from a myriad of angles and topic areas and talk to leading experts including: * Mark S. Davis, MHSA, FACMPE, CEO, Wasatch Pediatrics, on behavioral health integration in a medical practice * Pamela Ballou-Nelson, RN, CMPE, MA, MSPH, PhD, MGMA Consultant, on behavioral health adoption in medical practices * Katie Lawrence, MHA, CMP, Director of Ambulatory Optimization and Integration, Greenville Health System, on Improving...


Insider: Rachel Dixon on Conquering the Complexities of Telehealth Reimbursement

The complexities of telehealth reimbursement in 2019 are demystified by Rachel Dixon, MGMA’s resident telehealth expert. Dixon is also chief strategy officer for Care on Location, a telehealth medical service, hardware, software and consulting company, and acting executive director of Prime Health, a nonprofit that drives digital health innovation in the safety net space. Dixon will co-present a four-hour online seminar, "Using Telemedicine to Improve Your Bottom Line," on April 25. Learn...