MGMA Podcasts

This episode of the MGMA Week in Review podcast discusses initiatives to improve maternal health outcomes through transportation services, growing support for permanent telehealth expansions, confusion around Medicaid coverage, and the impact of cyberattacks on healthcare practices. It also shares results from an MGMA Stat poll on quality performance metrics in physician compensation plans. Takeaways: - Access to care through programs addressing social determinants like transportation can help improve health outcomes. - Value-based payment models that include quality metrics are becoming more prevalent in physician compensation. - Clear communication around Medicaid coverage is vital to prevent unnecessary loss of coverage. - Cyberattacks can significantly impact healthcare practices, leading to data breaches, disruption of services, and financial losses. Support is needed to help them manage challenges and financial strain from such events. - Data security is a growing concern as ransomware attacks on healthcare organizations continue. Sources: Uber Health story Telehealth Expansions for Seniors Confusion on Medicaid Coverage Change Healthcare article MGMA Stat Poll MGMA Resources: MGMA Stat Ask an Advisor MGMA Membership MGMA Consulting WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. Episode Sponsors: iCoreRX The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

Summary: In this episode of MGMA’s Mindful Medicine podcast, Nike yoga instructor Xochilt Hoover shares her journey of practicing and teaching yoga since 2009. Hoover is part of Brown University’s Mindfulness-Based Stress Reduction (MBSR) teacher training, and her yoga classes can be streamed on Netflix. With April being National Stress Awareness month, Hoover shared insights from her personal journey of self-discovery on and off the mat with MGMA senior editor Daniel Williams, MBA, MSEM. Key Takeaways: - Mindfulness can be integrated seamlessly into yoga practice and teaching. - Moving slowly allows students to feel benefits in both body and mind. - Activities done in a spirit of joy and with others can enhance well-being and reduce stress. - Finding stillness through yoga and meditation can balance busy, restless modern lives. Resources: Xochilt on the web Xochilt on Instagram Xochilt on Youtube Xochilt on Netflix MGMA Resources: MGMA Stat Ask an Advisor MGMA Membership MGMA Consulting WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. Episode Sponsors: iCoreRX The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

Introduction: In this episode of the AskMGMA Podcast, hosts Daniel Williams and Christy Good discuss strategies for managing stress and burnout among healthcare professionals. Williams shares his experience with mindfulness practices at MGMA and launches a new stress management program. Summary: Williams and Good discuss the results of MGMA's recent stat poll which found 75% of medical group leaders reporting increased stress levels in 2024. They explore causes of stress in healthcare and strategies discussed in the podcast, including setting boundaries, prioritizing self-care, managing email overload, and the importance of peer support. Key Takeaways: - Practice mindfulness, meditation, deep breathing, and other stress-relief techniques daily - Set clear boundaries between work and personal life - Prioritize downtime, hobbies, spending time with family and friends - Manage information overload by scheduling dedicated email/phone times - Seek peer or professional support to manage intrusive thoughts Sources/Resources: - MGMA stress management program for members (This is open to MGMA Members) - The Energy Bus book - Investing in time management to make space to address stress, burnout MGMA Resources: - MGMA Stat - Ask an Advisor - MGMA Membership - MGMA Consulting WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. Episode Sponsors: iCoreRX The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

In this episode of the MGMA Week in Review Podcast, Daniel Williams, senior editor at MGMA, and co-host Colleen Luckett discuss the latest developments in healthcare. They cover a range of topics, including primary care access, social engineering schemes targeting hospital IT help desks, and the role of medical assistants in multi-site healthcare settings. Join them as they share insights, poll results, and valuable resources to keep healthcare leaders informed and empowered. Key Takeaways: Sources and Resources: "How US primary care compares to other wealthy nations""Surge in hospital IT help desk social engineering schemes""Medical assistants in multi-site healthcare organizations"MGMA Resources: MGMA Stat Ask an Advisor MGMA Membership MGMA Consulting WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. Episode Sponsors: iCoreRX The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

This MGMA podcast episode features Sarah Ariaudo, MHA, an expert in mindful communication strategies for transforming toxic situations into positive and productive workplaces. Her conversation with Daniel Williams explored the importance of psychological safety in the medical workplace and highlighted the signs and effects of chronic low-level stress. Summary: Sarah and Daniel discussed how to identify and address toxic workplace cultures while promoting self-care. Sarah shared her experience transitioning from healthcare management to wellness coaching and the importance of recognizing stress. Both speakers explored how they personally struggled with stress and its impacts. They also analyzed signs of toxic versus positive cultures and strategies leaders can employ to demonstrate vulnerability, build trust, and empower teams. Simple daily practices for self-care were recommended to enhance clarity, focus, and well-being. Key Takeaways: - Chronic low-level stress can negatively impact health if left unaddressed. - Toxic cultures lack psychological safety and appreciation, making people feel like numbers. - Leaders must model self-care and admit limitations to build vulnerability. - Engagement increases when leaders trust teams to take on responsibilities. - Movement, deep breathing, hydration, and prioritizing interests enhance self-care. - Small, sustainable changes to daily routines can significantly benefit well-being. Connect to the Guest: Sarah on the Web Sarah on LinkedIn Sarah on Instagram Sarah as a Keynote Sarah as an Author Contact Sarah Sources for Managing Stress: 5 tips to manage stress Observing Stress Awareness Month Manage Stress and Build Resilience MGMA Resources: MGMA Stat Ask an Advisor MGMA Membership MGMA Consulting WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. Episode Sponsors: iCoreRX The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

In a recent episode of the MGMA Women in Healthcare podcast, host Adrienne Lloyd sat down with Dr. Lucy McBride to delve into her transformative journey toward adopting a holistic approach to medicine. Dr. McBride shared insights on the importance of understanding a patient's complete story and life experiences, emphasizing the need to go beyond lab results and vital signs to provide comprehensive care. Dr. McBride discusses transitioning from a traditional medical practice to one that takes a whole-person view of health. She emphasizes understanding how childhood traumas, relationships, and lifestyle factors influence physical and mental well-being. Lloyd and McBride discuss concepts like acceptance, agency, and conceptualizing health as a process rather than an outcome. McBride promotes a team-based approach and gives patients the tools to take control of their health journeys. Sources Lucy McBride Lucy on Instagram Lucy on Facebook Adrienne Lloyd Adrienne on LinkedIn MGMA Resources MGMA Stat Ask an Advisor MGMA Membership: MGMA Consulting WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. And please subscribe to our show wherever you get your podcasts. Episode Sponsors: iCoreRX The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

Introduction: On this episode of the MGMA podcast, hosts Daniel Williams and Colleen Luckett discuss the importance of Autism Awareness Month and ways to better serve neurodivergent patients. They highlight an article by healthcare executive Kacha Sadeghi Chipola sharing her experience facing barriers to care as an autistic woman. Key Takeaways: - Neurodivergence affects one in five adults but is often misunderstood by medical professionals. This can lead to dismissive treatment and a lack of appropriate care and support. - The healthcare environment itself can pose sensory and communication challenges for neurodivergent patients. Factors like bright lights, repetitive forms, and noise can be overwhelming. - Providers need education on recognizing unique needs and understanding that autism presents differently in each person. Creative, patient-centered solutions are needed. - Physician participation in compensation methodology has decreased slightly but collaborative planning remains important for alignment with practice goals. - The latest MGMA Connection issue focuses on using data and technology to drive decision-making. It also explores topics like quality improvement, health equity, leadership, and culture. - Transformational leadership can help organizations anticipate and lead change. Traits like idealized influence, inspiration, innovation, and individual consideration support growth. - Networking opportunities through MGMA allow healthcare leaders to form strong relationships and bonds over shared challenges. - Stress Awareness Month is a reminder for providers and practices to prioritize self-care and support staff well-being. Sources: MGMA Stat on Burnout Women in Healthcare Podcast with Carrie Koh MedCity News on Neurodivergent Patients Music: "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. Episode Sponsors: iCoreRX The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

In this episode of the MGMA Member Spotlight podcast host Daniel Williams is joined by Jason Raidbard and Ken Chin to discuss humanizing healthcare through culture, empathy and technology. Jason and Ken share lessons from their careers in healthcare leadership and strategies for improving engagement. Summary: Jason and Ken discuss their journeys in healthcare administration and how they met through their involvement with MGMA. They rose through the ranks to leadership positions overseeing large departments. Jason shares how he started in local government but found his calling in healthcare. Ken details his path from medical assistant to administrator. They emphasize the importance of treating employees with respect through genuine communication and flexibility. Key Takeaways: - Treat all employees, including leadership, with respect through genuine two-way communication - Normalize conversations around mental health and make wellness resources accessible to destigmatize issues - Foster diversity among staff to better reflect and serve all patient populations - Offer flexibility in schedules and work modes to support work-life balance - Leverage technology for streamlined workflows, collaboration across locations and data-driven insights - Start with building human connections through emotional intelligence and empathy at all levels - Recognize and acknowledge good work regularly to boost morale and performance Connect to the Guests: Jason on LinkedIn Jason on the Web Ken on LinkedIn Ken on the Web Sources Mentioned: MGMA Press Ganey Perspectives Powell's Bookstore Shake Shack MGMA Resources: MGMA Stat Ask an Advisor MGMA Membership: MGMA Consulting Music: "Be Cool" by Mr. Smith, courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. Episode Sponsors: iCoreRX The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

This episode of the Consultant’s Corner podcast features MGMA consultants James Corbett, MDiv, JD, and Kate Bailey, MPH, discussing integrating behavioral health services into primary care practices. Sitting with host Daniel Williams, MBA, MSEM, both explored trends in behavioral health, challenges with integration, strategies for billing and staffing, as well as the future of crisis care. Key Takeaways: - Corbett and Bailey discuss the integration of behavioral health in primary practices, highlighting the benefits of a non-hospital based approach and the potential for technology to enhance care. They emphasize the importance of community involvement and hyperlocal focus in shaping behavioral healthcare, particularly in areas funded by the opioid settlement. -While discussing challenges in integrating behavioral health into medical practices, including setting up the right model and communication/collaboration strategies, Bailey emphasized the importance of credentialing and billing in this integration. -Regarding the impact of federal dollars on behavioral health practices, states and counties are leveraging these funds to bring in practices for outpatient care and crisis care. Corbett explains that practices are in the infancy stages of utilizing these funds, but there is a lack of standardization in behavioral health that is not accepted in other specialties. - Practices can address billing and staffing issues by engaging in strategies such as developing mobile crisis teams and community-based care. As behavioral health issues have been exacerbated since COVID, there is a growing understanding of the need for crisis care. Corbett highlights the need for a workplace development program in behavioral health in both rural and urban areas. - Regarding the future of behavioral healthcare, holistic care will be prioritized across healthcare entry points, including social drivers of health. There is an increasing need for better evidence-based behavioral care that focuses on patient driven and hyperlocal approaches. When leveraging technology to improve care, there are ethical considerations to ensure that privacy and autonomy are prioritized. Quotes: Corbett: “I'm really excited about the crisis care movement because I think it's going to play a role in changing the behavioral health crisis.” Bailey: “I think we’re going to see more of a push toward holistic care at every point of entry in the healthcare system.” Resources: 988 Mental Health Crisis Hotline MGMA Consultants Corner Podcast SAMHSA Guidelines for Crisis Care Systems Connect with the Guests: James Corbett on MGMA Kate Bailey on MGMA Initium Health James on LinkedIn Kate on LinkedIn MGMA Consulting Connect with MGMA: Let us know if there's a topic you want us to cover, an expert you would like us to interview or if you would like to appear on the MGMA Podcast Network. Email us at dwilliams@mgma.com. Also, if you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. Episode Sponsors: iCoreRX The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience,...

In this episode of the Ask MGMA Podcast, Cristy Good joins Daniel Williams to discuss physician compensation methodology and the impact of CMS conversion factor adjustments. They explore challenges medical practices face due to lower reimbursement rates and how practices can address these challenges. Resources for monitoring policy changes and planning compensation are also shared. Key Points: - CMS conversion factor adjustments impact physician reimbursement rates - Lower reimbursement can decrease revenue and physician satisfaction - Practices should update fee schedules, explore value-based models, and diversify revenue - MGMA's variance calculator analyzes impact of CPT code reimbursement changes - Include physicians in compensation discussions and planning Resources: - wRVU variance calculator - MGMA DataDive Provider Compensation - Physician Employment Contract Toolkit - Provider Compensation Data Report 2023 - Navigating the physician compensation impacts from E/M office visit and 2021 Medicare PFS changes - Physician Fee Schedule Music: "Street Walk" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA" Sponsors: iCoreConnect The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Physician Business Training This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

Welcome to another edition of the MGMA Week in Review podcast. On today's show we have a wide range of healthcare topics to discuss. We'll kick things off by looking back at Daniel Williams's previous career covering films and interviewing Academy Award winner Louise Fletcher. Then co-host Colleen Luckett will share the latest on access to innovative weight loss medications. We'll also highlight strategies for improving patient experience and reducing stress in medical practices as well as an important update on scholarships for aspiring leaders. In addition, you'll meet MGMA member Christine Hanley, practice coordinator at Lakeshore ENT in Oswego, NY. As practice coordinator, Christine manages daily scheduling, surgery coordination, employee scheduling, and addressing patient inquiries for their busy medical practice. Some challenges include ensuring all areas of the practice are running smoothly and addressing bottlenecks. She prioritizes open communication, staff support, and adaptability. Resources: - Stress awareness education program in the MGMA member community - Medicare Physician Fee Schedule tool update - ACMPE Scholarship Fund opportunities - "Got Reviews? Improving Patient Experience to Enhance Quality Outcomes" article - Sign up for MGMA Insights newsletter Sponsor: The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Music: "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

In this episode of the MGMA Business Solutions podcast, Dr. Alex Ding, Associate Vice President of Physician Strategy and Medical Affairs at Humana, discusses the progress and evolution of value-based care in healthcare. Dr. Ding shares key findings from Humana's 2023 Value-Based Care Report, highlighting the successes, challenges, and strategies for implementing value-based care arrangements. The conversation explores the impact of value-based care on healthcare quality, patient experience, and cost reduction, as well as the potential for further expansion and evolution of these models in various healthcare sectors. Dr. Ding also provides advice for providers interested in transitioning to a value-based care approach. Takeaways: Resources: Humana.com/VBCCoursera Course (with certification option) on VBCMusic: "Slow Burn" by Kevin MacLeod, courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Episode Sponsors: iCoreRX The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

Welcome to the Women in Healthcare podcast. In this episode, our host Adrienne Lloyd engages in a compelling discussion with her former Mayo colleague and healthcare leader, Carrie Koh. Together, they bring their wealth of experience in navigating the challenges of leadership within the healthcare industry to the forefront. Throughout their conversation, Lloyd and Koh emphasize the vital role of empathy, trust, and psychological safety when confronted with difficult situations. They delve into the significance of self-awareness, active listening, and the power of building connections as drivers of positive change. Takeaways: - Focus on empathy, safety and solutions rather than just complaints when working with teams - Slow down, ask questions, take small steps and be patient rather than overplanning - Leaders should understand perspectives, make time for reflection and build trust Resources: MGMA Podcasts Carrie Koh TEDx Talk Women in Healthcare Podcasts Music: "Pablito's Way" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA Connect With Us: If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at Daniel Williams at dwilliams@mgma.com. If you would like to appear on Women in Healthcare, contact Adrienne Lloyd at adrienne@optimizehealthcarellc.com. Thank you again for taking the time to listen to the MGMA podcast network. Episode Sponsors: iCoreRX The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

This week's MGMA Week in Review podcast discusses how skill assessments and emerging AI technologies can help medical practices improve workforce development and patient care. Summary: - Colleen Luckett discusses a recent MGMA stat poll on using skill assessments to identify training needs and a related summit session on the topic. (https://www.mgma.com/mgma-stat/bridging-gaps-in-healthcare-worker-knowledge-with-skill-assessments) - Daniel Williams shares a podcast discussing credit card surcharge regulations for medical practices. (https://www.mgma.com/podcasts/ask-mgma-credit-card-surcharges-for-medical-practice-payments) - New coalition aims to improve care for patients with disabilities through provider training. )https://www.axios.com/2024/03/13/disabilities-health-care-disparitie) - On-demand webinar on staff retention strategies. (https://www.mgma.com/webinars/playing-for-keeps-on-demand ) - Epic is partnering with Microsoft and Nuance to develop AI-powered note drafting and messaging to reduce clinician burden. (https://www.fiercehealthcare.com/ai-and-machine-learning/himss24-how-epic-building-out-ai-ambient-technology-clinicians) Music: "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

Today we feature Marie Eslick, Director of HR at Apex Dermatology and Skin Surgery Center. Apex has experienced tremendous expansion across Northeast Ohio, growing from 1 to 14 locations. Marie shares how she revamped HR strategies to support this growth while maintaining a strong company culture. Key Takeaways: - Developing recognition programs, newsletters, and sponsorship events to communicate the "People First" culture - Streamlining hiring processes through technology and focus on cultural fit - Improving benefits packages to attract and retain talent in a competitive market - Implementing 90-day onboarding checklists to train new employees - Leveraging applicant tracking systems to enhance the candidate experience Resources: - Apex Dermatology website: https://apexderm.com/ - ADP Workforce Now applicant tracking and HRIS solutions: https://www.adp.com/solutions/large-business/workforce-now.aspx - SHRM resources on building an HR function: https://www.shrm.org/resourcesandtools/tools-and-samples/how-to-guides/pages/buildinganhrfunction.aspx MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Music: "Be Cool" by Mr. Smith, courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

In this episode of AskMGMA, Daniel Williams and Christy Good discuss credit card surcharges for medical practices with a member who asked about charging patients a fee for credit card payments. They cover the legality of surcharges by state, pros and cons, and best practices for transparency with patients. Resources: Credit Card Surcharge Laws By State Explained | LawPay (https://www.lawpay.com/about/blog/credit-card-surcharge-rules/) Credit Card Surcharge Laws By State (Is it Legal) (https://merchantcostconsulting.com/lower-credit-card-processing-fees/credit-card-surcharge-laws-by-state/) Is it Legal to Charge Customers a Credit Card Processing Fee? | LendingTree (https://www.lendingtree.com/credit-cards/articles/surcharges-and-convenience-fees/) Make them want to pay: Finding patient engagement in billing and payment processes (https://www.mgma.com/articles/make-them-want-to-pay-finding-patient-engagement-in-billing-and-payment-processes) Music: "Street Walk" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA" Sponsor: Physician Business Training (https://physicianbusinesstraining.com/) This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

This week, MGMA editors Daniel Williams and Colleen Luckett discuss the latest challenges facing medical practices, including rising claims denials and ongoing cash flow issues stemming from the Change Healthcare cyberattack. They share insights and resources for addressing these hurdles. Articles and Resources mentioned: 1) MGMA stat poll results - Results from the weekly poll reveals rising claims denial rates and show how practices have been impacted (https://www.mgma.com/mgma-stat/steps-toward-revenue-cycle-automation-vary-across-medical-groups ) 2) Claims denials webinar - On-demand webinar providing strategies for reducing denials through documentation, authorizations, and eligibility verification (https://www.mgma.com/webinars/future-proof-your-practice-on-demand) 3) Employee loyalty article - Insights newsletter piece on building workplace commitment and prioritizing employee well-being (https://www.physicianspractice.com/view/8-strategies-for-improving-employee-loyalty-and-commitment) 4) The New MGMA Community Home Site: Check out the cool new design where you can connect, network, get questions answered and share your own knowledge in the new member community. (https://community.mgma.com/home ) 5) Harvard Business Review change execution article - Article outlining the importance of clear internal communications for successful change initiatives using the "ACE" approach (https://hbr.org/2024/03/how-to-actually-execute-change-at-a-company?mkt_tok=MTQ0LUFNSi02MzkAAAGRrh59b6aSQzfkxBFh44Fjss76163vnPh9eW3-l2I9ktMfH0MI3NRtudupHCHSMFh6TiFSuoJ28RfqSX6BNDOsONllh8DVlvCzOWCh173iLw) 6) Cash flow crisis management article - Strategies for stabilizing operations and finances after disruptions through immediate cash management and securing short-term financing (https://www.mgma.com/articles/cash-flow-management-strategies-change-healthcare-outage) Music: "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at Daniel Williams at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

In this episode, Daniel Williams interviews MGMA member Angela Kort about her career in healthcare administration and involvement with MGMA. Angela is Practice Director at Genesis Medical Associates, Inc., a busy independent family practice with six providers. She has over 20 years of experience in physician practice management, with certifications as a Medical Assistant (CMA) and a Phlebotomy Technician (CPT). In this episode, Angela shares about her role leading a medical practice and pursuit of her PhD. Key Talking Points: - Angela's career path and education goals - Benefits of MGMA involvement including conferences and volunteer opportunities - Insights from thinking again about changing mindsets and using data-driven decision making - Value of the MGMA book club for assigned readings and group discussion Quote: "Don't let not finishing the book hold you back from joining the book club. There's a lot to learn from others' perspectives too." - Angela Kort Book Talk: The book "Think Again" by Adam Grant was the selection being discussed for the MGMA book club this month. Some key points about it: - Angela found the chapters on mindset and not getting stuck in old ways of thinking to be particularly resonant. - Both Angela and Daniel agreed the book encouraged examining biases and assumptions in decision-making rather than just relying on instincts. - Angela aims to apply lessons from the book to regularly re-evaluate her thought processes and responses based on diverse data and perspectives. - Daniel saw parallels between themes in the book and MGMA's emphasis on data analysis and benchmarking in healthcare practices. MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Music: "Be Cool" by Mr. Smith, courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

This episode explores how Lean principles can be applied in healthcare organizations to create a culture of continuous improvement through effective leadership. Guest Owen Dahl shares strategies for empowering teams, addressing challenges like staffing models, and maintaining culture in a changing workplace environment. Key Takeaways: - Leaders must demonstrate commitment to continuous improvement initiatives by allocating resources and time to engage staff. - Involving employees in problem identification and solutions through teams/projects enhances buy-in and ownership. - Applying Lean principles to challenges like scheduling, meetings and time management can help eliminate waste and better manage constraints. - Understanding patient and staff needs through metrics is important for developing flexible staffing models that balance work arrangements. Greenbelt Course Taught by Owen Dahl: This course provides participants with the skills and knowledge to formulate and manage detailed project plans aligned with their practice's goals. https://www.mgma.com/online-courses/lean-six-sigma-green-belt-on-demand Resources: 1. https://www.mgma.com/articles/using-lean-methodology-to-address-medical-practice-staffing-challenges 4. https://www.mgma.com/articles/using-lean-and-six-sigma-to-improve-clinic-and-patient-flow 5. https://www.mgma.com/articles/using-the-lean-startup-model-to-drive-healthcare-performance-transformation Music: "Street Walk" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA" WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

Daniel Williams and Colleen Luckett discuss the latest news from MGMA, focusing on trends around AI adoption, automation challenges and opportunities, and the disproportionate burnout faced by women in healthcare. Article Summaries: 1) AI Advances but Adoption Remains Uneven - Results from MGMA stat poll on automation levels across organizations. (https://www.mgma.com/mgma-stat/steps-toward-revenue-cycle-automation-vary-across-medical-groups ) 2) Mercy Health Finds Success Through Staff Alignment - How focusing on individual strengths improved efficiency and morale. (https://www.healthcarefinancenews.com/news/mercyhealths-revenue-cycle-benefitted-putting-staffers-right-roles ) 3) Burnout Takes Larger Toll on Women - Research showing women in healthcare experience worse burnout. (https://www.axios.com/2024/02/22/health-worker-burnout-women?mkt_tok=MTQ0LUFNSi02MzkAAAGRia_SqOWWszxrtRAs1W-P2VMUz1JqnIpsgIxxzahC8ttfyWEgbXTTvhTeJ8IM9mWinijCEa6M5GgnbtlxC-Hn0pvj1J86d5mXurjtD1lXBg ) 4) Automation Revolutionizes ASC Operations - Impact of AI and automation on ambulatory surgery centers. (https://www.physicianspractice.com/view/healthcare-staffing-and-reimbursement-challenges-automation-and-ai-are-here-to-help ) 5) Book Club Insights for Leaders - Discussion of recent book "Think Again" from MGMA book club. (https://adamgrant.net/book/think-again/) (https://community.mgma.com/communities/community-home?communitykey=2811bd2f-87b0-451e-9dc7-018c7e8a233a) Key Takeaways: - Varied state of automation requires continued progress - Aligning roles to strengths can overcome challenges - Supporting women in healthcare is an industry priority - Technology is transforming operations for the better - Shared knowledge benefits healthcare professionals Music: "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at Daniel Williams at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.