Medical Receptionist Network Podcast
Health & Wellness Podcasts
MRN podcast focuses on the importance of clerical and administrative roles and how they impact the healthcare industry, personal growth, and success. The Medical Receptionist Network provides a community and training for front office receptionist in healthcare.
Location:
United States
Genres:
Health & Wellness Podcasts
Description:
MRN podcast focuses on the importance of clerical and administrative roles and how they impact the healthcare industry, personal growth, and success. The Medical Receptionist Network provides a community and training for front office receptionist in healthcare.
Twitter:
@ReceptionistNet
Language:
English
Website:
https://mrn.podbean.com/
Episodes
Inconveniences Facing the Front Desk-Episode 25
9/22/2023
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses inconveniences faced by front desk staff.
Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on our website and Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!
Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR
Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free
Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com
Duration:00:19:34
Safety at the Medical Office Front Desk-Episode 24
9/8/2022
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses safety measures for front desk staff.
Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on our website and Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!
Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR
Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free
Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com
Duration:00:12:09
Keeping the flow at your Front Desk-Episode 23
4/3/2022
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses why your front desk may not have a good flow.
Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!
Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR
Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free
Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com
Duration:00:20:37
Hiring Process and Medical Receptionist job ads-Episode 22
2/22/2022
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses the Hiring Process and Medical Receptionist job ads.
Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6
Don’t forget to subscribe to the Medical Receptionist Network podcast!
Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR
Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free
Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com
Duration:00:22:53
Professionally Speaking-Episode 21
2/3/2022
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses “Professionally Speaking” How can you communicate better with your patients?
Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!
Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR
Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free
Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com
Duration:00:18:04
Work Related Stress at the Front Desk-Episode 20
1/27/2022
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses Work Related Stress.
Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast on your favorite podcast player!
Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR
Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free
Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com
Duration:00:19:14
Customer Service, Patient Care, and Comedy with special guest Chris Sneed
11/14/2021
On today's episode host Shivhon Adkins interviews Medical Receptionist and Comedian Chris Sneed. Today he shares his experiences in healthcare with us. Chris is currently working with Kaiser Permanente and focusing on his comedy career which includes online sketches based on experiences as a receptionist.
During our conversation Chris provided great information and insight on how to improve patient care and communication. We talk customer service, providing meaningful feedback, front desk, technology, understanding patient needs as well as his upcoming comedy special “I Need Urgent Care”!
Go follow Chris on Instagram @itschrissneed
Facebook: Chris Sneed
TikTok: @itschrissneed
Visit us at www.medicalreceptionistnetwork.com today.
Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6
Duration:00:25:02
Quality Measures Episode 18
9/11/2021
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses Quality Measures and Organizational Culture.
Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!
Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR
Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free...
Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com
Episode 18 References:
Agency for Healthcare Research and Quality
https://www.ahrq.gov/talkingquality/measures/types.html
CMS.gov
https://www.cms.gov/files/document/2020-mips-call-quality-measure-overview-fact-sheet.pdf
Merit-Based Incentive Payment System (MIPS)
https://www.aapmr.org/quality-practice/quality-reporting/merit-incentive-payment-system
Advanced Alternative Payment Models (APMs)
https://qpp.cms.gov/apms/advanced-apms
Duration:00:36:49
Unintentional Disclosure of PHI-Episode 17
7/11/2021
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses unintentional and accidental disclosure of private health information.
Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!
Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR
Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free...
Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com
Episode 17 References:
https://www.hipaajournal.com/accidental-hipaa-violation/
http://www.nccapm.org/index.html
Duration:00:20:28
Health Insurance Subsidies and Customer Service Episode 16
6/20/2021
This week Shivhon Adkins, Founder of Medical Receptionist Network discusses the importance of self-monitoring your customer service, American Rescue Plan Act, and getting patients back into the office.
Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!
Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR
Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free...
Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com
Episode 16 References:
https://www.nbcnews.com/health/health-care/covid-rescue-package-offers-help-health-insurance-here-s-how-n1261776
https://www.ama-assn.org/delivering-care/public-health/why-41-patients-have-skipped-care-during-covid-19-pandemic
https://www.cms.gov/Medicare/Fraud-and-Abuse/PhysicianSelfReferral
Duration:00:11:30
Medical Receptionist Front Desk Skills Episode 15
1/13/2021
This week Shivhon Adkins, Founder of Medical Receptionist Network welcomes 2021 and discusses the importance of skills, strengths, and recognizing weaknesses as a Medical Receptionist.
Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!
Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR
Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free...
Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com
Duration:00:19:44
End of Year MRN Message- Episode 14
12/27/2020
This week Shivhon Adkins, Founder of Medical Receptionist Network reflects on 2020 and moving forward in the year ahead.
Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!
Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR
Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free...
Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com
Duration:00:16:52
Why Aren't All Medical Offices Using EMR? Episode 13
9/7/2019
On today’s show, we discuss some reasons why all medical offices have not transitioned into Electronic Medical Records. We also discussed some of the benefits of having an EMR system. Lastly, Shivhon will read a short excerpt from the Medical Receptionist Handbook to Success.
Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training?
Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR
Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free...
Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com
Duration:00:17:46
Customer Service During Times of Change Episode 12
6/16/2019
On today’s show, we discuss how Medical Receptionists can provide consistent customer service at the front desk during times of change in the office. We also discussed making arrangements with your office and schedule for summer and summer vacations. Lastly, Shivhon will read a short excerpt from the Medical Receptionist Handbook to Success.
Visit us at www.medicalreceptionistnetwork.com today.
Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6
Don’t forget to subscribe to the Medical Receptionist Network podcast!
Need CPR Training? Visit ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: MRN
Need a new planner? Check out our Affiliate LOA, click link to learn more https://manifestationplanner.com/free-planner-clickpop2?affiliate_id=1506465
Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com
Duration:00:20:50
Healthcare Management round table with PAHCOM Rockville, MD Chapter
3/28/2019
On this weeks episode we discuss the front desk, transparency, provider communication, and healthcare management topics with the wonderful Rockville, MD chapter of PAHCOM- Professional Association of Healthcare Office Management.
Visit us at www.medicalreceptionistnetwork.com today.
Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6
Dont forget to subscribe to the Medical Receptionist Network podcast!
Duration:00:37:30
Ways To Best Serve The Differences In Your Patients
12/15/2018
On today's show we discuss different patient types and the ways to best accommodate their needs while keeping your office environment professional, empathetic, and compassionate.
December 15, 2018 is the last day to enroll in health insurance for 2019 through Heathcare.gov. Medical insurance changes effect medical practices and patients all over the country.
Visit us at www.medicalreceptionistnetwork.com today.
Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6
Duration:00:26:24
Exploring Compliance in Healthcare with guest Coley Bennett, CMM
10/7/2018
Coley Bennett is a Certified Medical Manager, as well as a member of the National Advisory Board of PAHCOM- Professional Association of Healthcare Office Management. Coley is currently the Executive Compliance Officer and Administrator with Lantern Therapeutic Services in Maryland.
During our conversation Coley provided great insight valuable to all medical practices. We talk compliance, audits, front desk, waiting rooms, communication and Maui!
Visit us at www.medicalreceptionistnetwork.com today.
Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6
Duration:01:03:05
Nursing, Teamwork, and Unit Secretaries
8/7/2018
On this week’s podcast I had the pleasure of interviewing my mom, Karen Adkins, LPN. She has 32 years of experience in the medical field. It was great to hear her nursing experience and how communication with unit secretaries and team-based efforts allow for an improved work environment and better patient care. We dedicate this show to her dear friend and former nursing colleague JoAnn Moran 1966-2016. An amazing woman, mother, and nurse.
Visit us at www.medicalreceptionistnetwork.com today.
Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6
Duration:00:21:19
Patient Satisfaction and the Front Desk- Episode 7
6/19/2018
On today's episode of the Medical Receptionist Network Podcast Shivhon Adkins discusses ways to encourage and increase patient satisfaction in your office. Customer service, communication, and lengthy wait times discussed
Visit us at www.medicalreceptionistnetwork.com today.
Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6
Thank you for tuning in!
Duration:00:22:29
Front Desk and Patient Satisfaction with guest Cynthia Belovin Episode 6
5/2/2018
Shivhon Adkins interviews Cynthia Belovin to discuss her experience as a Medical Receptionist. With 8 years of experience under her belt Cindy had some key advice for new receptionists and provided ways front desk staff contribute to patient satisfaction.
Visit us at www.medicalreceptionistnetwork.com today.
Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6
Thank you for tuning in!
Duration:00:21:46