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Episode 34: How the EQ Secret Improves Your Marketing Messaging

In this episode, I sit down with Christine Miles ( is the founder and president of EQUipt (, a woman owned business focusing on helping people tap into and improve their EQs (emotional intelligence). We dive into what emotional intelligence (EQ) is. What is the secret to building your EQ and why it is important. And why EQ is so important to your internal marketing messaging which faces outward to your...


Episode 33: Focus on Your Marketing Fundamentals

In this episode, I sit down with Michael Kelly (, one of the founders of DeveloperTown (, a co-founder of FullStack (, the founder of Tenant Tracker (, a co-founder of Startup Competitors (, and he is an active investor/advisor/board member in a number of startups. We dive into why he created Startup Competitors. Mike explains...


Episode 32: Play the Way You Practice with Venue Marketing

In this episode, I sit down with Jim Martin (, Founder and President of Venue Intelligence ( We dive into why any company needs a venue playbook ( Jim explains what Venue Intelligence does and how to market a SaaS product where most people still use binders. We dive deeper on why Jim's company targets security, operations, and marketing at any company. Special Guest: Jim Martin.


Episode 31: How Referral Systems are Broken and How WarmUp will Fix That

In this episode, I sit down with Mike Hurley (, CEO and co-founder of Warmup ( We dive into why referral systems are broken. Mike explains why he built Warmup and why marketers and sales should have consistent messaging when asking for referrals. We dive deeper into how customer and employee referrals convert higher...


Episode 30: How to Build Customer Journeys with Actionable Tech

In this episode, I sit down with Claudyne Wilder (, president of Wilder Presentations ( and founder of TorchMetrics ( We dive into why presenters need to communicate clearly. Claudyne explains - in her vast experience - there aren't any tools to give customer journeys and actionable ways to improve on weaknesses and strengths. We talk about why TorchMetrics improves the customer...


Episode 29: How Indiana University Fosters Experience through Learning Spaces

In this episode, I sit down with Julie Johnston (, director of Learning Spaces ( for Indiana University and co-owner of VisionLoft ( We dive into what IU's Learning Spaces initiative is and how its helping the state's community hubs. We talk about how customer experience is crucial for students, faculty, and outside resources to thrive. Julie dives deeper into her passion with...


Episode 28: Great Customer Experience Starts with the Employees to Market the Business

In this episode, I sit down with Ben Walker (, CEO of Transcription Outsourcing ( We dive into why customer experience is so important in the transcription world. Ben dives deeper on what markets need transcriptions the most and how his business grew. We dive deeper in the customer experience starts with the employees. That is where great marketing happens. Special Guest: Ben Walker.


Episode 27: How Marketing and Sales Should Communicate with Prospects, Clients, and Partners

In this episode, I sit down with Brett McGrath (, VP for Go to Market at RICS Software ( We dive into how marketing and sales should communicate. Brett explains the hurdles between marketing and sales. In the end, he mentions it comes down to what the customer resonates with... the right messaging. We go onto to talk about using the consistent messaging to partners and trade shows. Special Guest: Brett McGrath.


Episode 26: How This Marketing Tech Company Listens to Their Customers

In this episode, I sit down with Ashley Ward (, digital marketing strategist at SEMrush ( We dive into how SEMrush is going from a search engine optimization (SEO) tool into an all in one digital marketing tool. Ashley tells her story about her strengths being in content and social media. She travels the world speaking at conferences about SEMrush and how content and search goes together. We dive deeper into how tech moves...


Episode 25: How to You Market HR Program and Health Benefits AND Find the Right Audience

In this episode, I sit down with Dawn Lively (, COO of FullStack PEO ( We dive into how to market Professional Employer Organizations (PEOs) and health benefits. Dawn goes onto explain how marketing in human resources (HR) is more about reactive than proactive. She found growing with companies like startups was the best way to help clients see the canopy and not be stuck in the weeds. Dawn helps varied businesses...


Episode 24: How Build Your Brand through Good Messaging

In this episode, I sit down with Mary Shores (, owner of Midstate Collections ( and author of Words That Work ( We dive into how Mary became the business woman she became. Mary explains how messaging and dedication to customers were extremely important when going into the debt collection business. Building the business wasn't easy. Mary talks about how studying how people perceive...


Episode 23: How to Focus on the Customer through the Sales and Delivery Process

In this episode, I sit down with Joe Mills (, business development manager at Element Three ( and co-owner of Summit Strength ( We dive into what companies should look for in marketing agencies when doing a request for proposal (RFP) ( Joe explains how the bad way and the good way do a RFP. The situation comes down to...


Episode 22: How to Build Trust to Improve Your Marketing

In this episode, I sit down with Edwin Richardson (, owner and president of Richardson Strategy. We dive into Edwin's extensive military background. He goes onto explain what he learned transitioning into the public side. We talk about what the most important factor in marketing is... building trust. Trust provides to build great customer experience and helps with Edwin's marketing to future clients. Special Guest: Edwin Richardson.


Episode 21: What Design Reveals about Brand Experience

In this episode, I sit down with Nakita Pope (, Chief Chick and primary brand strategist of Branding Chicks ( We dive into how teaching at the Creative Circus parallels to real life design work. Nakita explains how good design is about what the customer needs and not what the customer wants. Design reveals companies need to improve their brand experience. Special Guest: Nakita Pope.


Episode 20: Why Customer Experience Plays a Huge Role in Running a Profitable Service Firm

In this episode, I sit down with Josh Brammer ( He helps business owners streamline their business (, so they can deliver predictable revenue and faster growth for their service firm. We dive deeper into why customer experience plays such a big role in running a profitable service firm. We talk about the chicken and the egg and A, B, and C clients. Special Guest: Josh Brammer.


Episode 19: What are the Two Rule of Marketing and How to Apply to Your Startup

In this episode, I sit down with Mike Seidle (, co-founder and COO of WorkHere ( We dive into why to stick with the two rules in marketing: Do something. Then do it better next time. Mike goes deeper how WorkHere started and the marketing lessons learned from running a startup. We talk about how customer experience is the backbone to any startup. Special Guest: Mike Seidle.


Episode 18: Why Design Thinking Helps Find the Right Customers

In this episode, I sit down with Andrew Curtis (, president and creative of Fuel VM ( We dive into why B2C and B2B companies have problems targeting customers. Andrew goes deeper explaining companies have flaws when coming up with messaging and design. He goes onto explain what his company's process is to fix it. Surprise. Surprise. Its roots back to marketing strategy and how to connect with people. Special Guest: Andrew Curtis.


Episode 17: Why Marketing is a Partnership and NOT a Transaction

In this episode, I sit down with Raj Kapur, ( managing director of &Marketing ( We dive into why small to medium sized companies need help with their marketing. Raj goes deeper on his philosophy to partner with companies to help each other succeed. &Marketing's whole experience revolves around working with people they like and customers they like. Special Guest: Rajat Kapur.


Episode 16: How to Market Internship Programs

In this episode, I sit down with Paul Waltz (, program director at Apprenace ( We dive into why companies need internship programs and how Apprenace markets their programs. Paul goes deeper into how companies can market their internship programs better. He gives some insider tips and tricks to connect with people. Special Guest: Paul Waltz.


Episode 15: How to Build a Community with Design

In this episode, I sit down with Johnathan Grzybowski (, co-founder of Penji ( We dive into why Johnathan started Penji. He goes deeper into why connecting an underserved market with great people not able to find jobs. Johnathan goes onto explain why companies should be and market themselves as social conscious organizations. Special Guest: Johnathan Grzybowski.