Converge Coffee-logo

Converge Coffee

Markets and Investing

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts. We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts. We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

Location:

United States

Description:

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts. We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

Language:

English

Contact:

765.437.6633


Episodes

Episode 119: Creating Great Experiences from a Healthy Mindset

5/20/2022
In this episode, I sit down with Josh Wilson, principal broker and owner of Kingdom Syndicate (https://www.kingdomsyndicate.com/) and host for The Deal Scout (https://www.thedealscout.com/) and Uncensored Advice for Men (https://www.uncensoredadviceformen.com/) podcasts. We dive into why Josh has focused on his failures and how that shaped his identity. We go deeper into his experiences and how he pivoted his mindset to create better customer experiences. Josh gives some raw truth and how...

Duration:00:24:00

Episode 118: How Moving with Purpose Created a Community

4/15/2022
In this episode, I sit down with Gabi Bradley, Learning & Development Consultant and Animal Flow coach and regional leader. We dive into how Gabi got started with Animal Flow (https://www.somble.com/gilbogabbins) and her transition to become a coach. We go deeper into her experience coaching from 1:1s to group sessions and eventually become a regional leader. Gabi explains her passions and how she adapts different coaching styles to create overall great experiences. She even gives some...

Duration:00:25:52

Episode 117: How Leaders Work to Build Brands and Foster Great Customer Experiences

3/18/2022
In this episode, I sit down with Tiffany Sauder, CEO of Element Three (https://elementthree.com/). We dive into how Tiffany helps her team build better brands for the company's customers. We go deeper into her experience from leading E3 into some pivotal transitions. Tiffany explains people want authentic brands and this comes from leadership being transparent. Tiffany's focused yet passionate tone shows how much she loves helping her company succeed. She even gives some insight from her own...

Duration:00:29:05

Episode 116: How Combining Rev Ops and Key Metrics in an Industry Led a Company to Pivot toward Exponential Growth

12/10/2021
In this episode, I sit down with Mike Seidle, CTO and cofounder of PivotCX. We dive into how Mike co-founded PivotCX (https://pivotcx.io)(originally WorkHere). We go deeper into his experience with pivoting a company towards clients' needs and finding success after Covid. Mike explains how the company focused in on recruiting key metrics. Mike shares insights on how PivotCX uses revenue operations (rev ops) methodology to deliver the key metrics and overall scalability for their clients....

Duration:00:31:21

Episode 115: How Rooting Your Team in the Company Values Creates Better Experiences

11/12/2021
In this episode, I sit down with Carly Pallis, VP of Marketing at Pavilion (https://www.joinpavilion.com/). We dive into how Carly joined Pavilion from becoming a member to running Pavilion's marketing. We go deeper into her experience how leadership found the core values and how her team was able to market. Carly explains how the whole Pavilion team meets every Friday to share members' stories on where they aligned their core values. Carly shares insights on how her team focuses on two of...

Duration:00:28:06

Episode 114: How Simplifying the Hiring Process Delivers Better Candidate Experiences

10/15/2021
In this episode, I sit down with Carolyn Estelle, Director of Executive Search at Captivate Talent (https://www.captivatetalent.com/). We dive into why Carolyn joined Captivate Talent and what about the company sets them apart from the competition. We go deeper into her experience on how companies can get better at candidate experiences. Carolyn explains how this is a candidate market and how companies should adapt to find the best talent. Carolyn shares insights on how the Captivate Talent...

Duration:00:30:26

Episode 113: How Listening to Customers Created a Business Focused Community

10/15/2021
In this episode, I sit down with Rock Felder, COO at SquadCast (https://squadcast.fm/). We dive into why Rock and his co-founder Zach started the company. We go deeper into his experiences and view about product led growth in the booming podcasting world. Rock explains how they grew the SquadCast team around engaging customers and building a podcasting community. Rock shares insights on how to build a company from scratch and the phases needed to get it to be sustainable. Rock's helpful and...

Duration:00:28:17

Episode 112: How to Leverage Your Podcast to Build Great Customer Experiences

10/15/2021
In this episode, I sit down with Alex Sanfilippo. We dive into why Alex started PodMatch (https://podmatch.com/) and PodcastSOP (https://podcastsop.com/). and his need to help solocasters scaling their podcasts. We go deeper into his approach on figuring out product market fit. Alex explains from his experience how to leverage being a guest and a host in podcasting. Alex shares insights on how deliver better customer experiences through podcasting and marketing channels leading to the...

Duration:00:18:35

Episode 111: How Comfort Creates Genuine, Positive Experiences

10/1/2021
In this episode, I sit down with Jen Marr. We dive into why Jen started Inspiring Comfort (https://www.inspiringcomfort.com/) and why comfort creates better experiences and sustains relationships better than empathy. We go deeper into her research on why people haven't been equipped to create comfortable environments. NOTE: Jen spent extensive time at crisis areas like Sandy Hook to research how comfort helps with positive healing impacts. Jen explains how this can translate to less critical...

Duration:00:25:38

Episode 110: How to Make a Business Idea a Reality

10/1/2021
In this episode, I sit down with Zach Frantz. We dive into why Zach started Wildland Coffee (https://www.wildlandcoffee.co/). We go deeper into his passion to make lean companies serving niche customers. Zach explains his process about how he simplifies to improve the customer experience. Zach shares insights about how he approaches new ideas for Wildland Coffee and aligning that with current customer needs. Zach's friendly tone shows how passionate he is about delivering delightful, simple,...

Duration:00:15:10

Episode 109: How to Survive a Startup - Learning About the Murky Middle

10/1/2021
In this episode, I sit down with Steve Hoffman, aka Captain Hoff. We dive into why Steve started Founders Space (https://www.foundersspace.com/) and why he wrote Surviving a Startup (https://www.foundersspace.com/surviving-a-startup/). We go deeper into his experience helping hundreds of startups which is findings are broken down in his book. Steve shares insights in his book about how entrepreneurs can build successful companies with healthy mindsets and how to make the biggest and best...

Duration:00:16:46

Episode 108: Building a One Brand Conglomerate to Serve Different Customer Needs

10/1/2021
In this episode, I sit down with Brandon Green. We dive into why Brandon started Chapter2Ventures (https://brandongreen.com/). We go deeper into how he bridged his different business lines into one company. Brandon shares insights how to launch a one brand conglomerate successfully. Brandon's motivating and uplifting tone shows how passionate he is about helping others through Chapter2Ventures. Special Guest: Brandon Green.

Duration:00:28:17

Episode 107: Why Focusing on Sleep Helps Everyone Win

7/30/2021
In this episode, I sit down with Riley Jarvis, TheSleepConsultant.com (https://thesleepconsultant.com/). We dive into why Riley started the Sleep Consultant out of his own struggles with lack of sleep that affected his health. We go deeper into his research and experiences with sleep and some pretty awesome stats. HINT: We all need to rest up. Riley explains his approach about how he helps his clients along with a doctor to achieve a wholistic remedy from better sleep. Riley shares insights...

Duration:00:25:10

Episode 106: How Personal Brands Deliver the Best Experiences and Drive Revenue

7/30/2021
In this episode, I sit down with Rich Keller, CATALYST Effect Officer at TheRichKeller.com (https://therichkeller.com/). We dive into why Rich quit his cushy corporate job and went on to be entrepreneur. We go deeper into his life experiences changed his view on branding and is now helping many entrepreneurs with their "One Word". Rich explains his approach about his own one word, CATALYST, and how built a framework from that in help others with their "One Word". Rich shares insights about...

Duration:00:32:07

Episode 105: How to Build a Stand Out Marketing Team to Make Customers Look Like Rockstars

7/9/2021
In this episode, I sit down with Daniel Incandela, CMO at Terminus (https://terminus.com/). We dive into why Daniel joined Terminus early this year. HINT: Daniel joined because Tim Kopp, CEO, believed in marketing to catapult the company. We go deeper into his experiences of emotional intelligence and servant leadership. Daniel explains his approach about putting people first before profit and about how good culture equals good profit. Daniel shares insights about how to reduce employee and...

Duration:00:20:08

Episode 104: How to Clarify Your Message to Deliver Great Customer Experiences

7/9/2021
In this episode, I sit down with Kacy Maxwell, Executive Director at Ramsey Solutions (https://www.ramseysolutions.com/). We dive into why he joined Ramsey Solutions. We go deeper into his experiences of building core messaging to a website with more than 6 million visits per month and over 1000 employees to support the company. Kacy explains his approach into managing such a large task. HINT: Kacy relates his approach to grocery shopping. Kacy shares insights about how to lead his team and...

Duration:00:23:10

Episode 103: How to Build Brilliant Connections Without Selling

7/9/2021
In this episode, I sit down with Bart "BD" Dalton, CEO of Bart Dalton Consulting and Director of the Rockfine Group (www.rockfine.co.uk). We dive into why his own consultancy and then created the Rockfine Group. We go deeper into his experiences of building a brilliant network without selling. Bart explains his approach into how to create a sustainable business while helping customers. Bart shares insights about his philosophy on helping customers. Bart's resilience and wanting to help more...

Duration:00:25:52

Episode 102: Marketing Lessons from Guiding Startup Founders

7/9/2021
In this episode, I sit down with Drew Beechler, Director of Marketing at High Alpha (https://highalpha.com/). We dive into why Drew joined High Alpha and his path on to the venture studio. We go deeper into his experience from taking an idea to a minimally viable brand (MVB). Drew explains his team's approach into branding and marketing an idea into a tangible concept. Drew shares insights about how the High Alpha team works with founders to create wonderful experiences for them and their...

Duration:00:32:19

Episode 101: How to Be Great at Sales Without Being "Salesy"

7/9/2021
In this episode, I sit down with Robby Slaughter, Principal at AccelaWork and Author of 5 Books including The New Science of Time Management (https://www.amazon.com/Robby-Slaughter/e/B00J1147JY/). We dive into why Robby started to write his new book about better conversations about sales. We go deeper into why most people have apprehensions about selling. Robby explains how we can pivot the negative sales notion into positive, personal relationships by being honest and empathetic along with...

Duration:00:19:00

Episode 100: How to Launch a Company in Stealth Mode

7/9/2021
In this episode, I sit down with Brett McGrath, VP of Marketing at The Juice (https://www.thejuicehq.com/). We dive into why Brett joined The Juice and the initial trials marketing a pre-launch company. We go deeper into his experiences how to create great customer experiences without a product. Brett explains his approach into turning stranger into advocates. Brett shares insights about how The Juice team works together to hit their goals. Brett's consistent drive improve his team and...

Duration:00:28:35