The Accord Mortgages Growth Series Podcast

Warning: This episode discusses economic abuse and domestic abuse, which may be upsetting for some listeners. Please prioritise your well-being while listening. In episode #129 of the Growth Series podcast, Andrew Calder engages in a critical conversation about economic abuse in the mortgage industry with Claire Towe, Co-founder of Meet Margo, and Lauren Garrett, Financial Services Lead at Surviving Economic Abuse. This episode sheds light on the hidden struggles of economic control and the unique challenges women face in homeownership due to systemic inequalities. The discussion explores the role of financial professionals as key supporters for victim-survivors of abuse, often acting as first responders when clients reveal their struggles. With real-life stories of clients facing credit challenges and arrears due to abusive pasts, the episode highlights the necessity for compassionate service and tailored processes within the industry. Legal reforms to prevent the misuse of joint mortgages and collaborations with financial institutions are also examined, showcasing efforts to provide more flexible and supportive mortgage options for victim-survivors. The episode calls for increased training and resources for mortgage advisors to better identify and assist those affected by economic abuse, aiming for a future where financial services serve as a lifeline for those in need. For more resources and support on this topic, visit: https://survivingeconomicabuse.org/i-need-help

In episode #128 of the Growth Series podcast’s Mortgage Mentors series, Jeremy Duncombe, Managing Director at Accord Mortgages, chats with mortgage industry veteran Dev Malle, Chief Business Development Officer at Simplify, whose 35-year career spans lending, broking, and conveyancing. Dev shares lessons on resilience, adaptability, and innovation, plus personal stories of trekking adventures and mental health advocacy. From career milestones to mentorship, cultural exploration, and a lighthearted Secret Santa moment, this conversation offers both professional insight and personal warmth.

In episode #127 of the Growth Series podcast’s Mortgage Mentors series, Jeremy Duncombe, Managing Director at Accord Mortgages, welcomes Nicola Alvarez, Head of Strategic Partnerships & Propositions at Accord Mortgages, who shares her extraordinary journey in the mortgage industry, beginning with her start at Nationwide in 1995. Her story is one of resilience, leadership, and a deep commitment to diversity, equity, and inclusion. Nicola discusses her passion for creating supportive work environments, inspired by her experiences as a mother and her advocacy for a son with autism and ADHD. She highlights the importance of trust, mentorship, and open communication in building resilience, drawing on lessons from her early career influences and her current role. Nicola also provides insights into her visionary approach to product development and the evolving role of brokers within the industry. With nearly 30 years in the field, she offers valuable perspectives on broker-lender dynamics and the future of mortgage propositions.

In episode #126 of the Growth Series podcast, host Debjani Bajpai speaks with Kate McTernan, Director at Mortgage Advice Group, about how broker teams can find work-life balance in a demanding and fast-moving mortgage market. Kate shares practical strategies for managing workload, staying present for family life, and leading high-performing teams. With over 20 years in financial services and first-hand experience running a brokerage while raising a young family, Kate offers real-world advice on diary discipline, capping appointments, managing seasonal pressures, and building a supportive team culture. Tune in for actionable insights on spotting signs of burnout, planning around school holidays, and creating a workplace that supports both business success and personal well-being.

In episode #125 of the Growth Series podcast’s Mortgage Mentors series, Jeremy Duncombe, Managing Director at Accord Mortgages, speaks with Louisa Sedgwick, Managing Director of Mortgages at Paragon Banking Group PLC, as she shares her inspiring rise from a Youth Training Scheme to senior roles at major institutions, offering a powerful story of resilience in a traditionally male-dominated field. The episode explores the dynamic changes within the mortgage industry, emphasising the role of technology and AI in shaping its future. Louisa discusses the private rental sector's critical role and legislative impacts, advocating for a balanced approach to housing that acknowledges diverse aspirations and needs. Louisa further reflects on the importance of mental well-being and maintaining a healthy work-life balance, sharing personal strategies that keep her grounded. This episode is a rich source of inspiration and insight, offering a window into the evolving mortgage industry through the eyes of a pioneering leader.

In episode #124 of the Growth Series podcast, host Iain Cunningham is joined by cybersecurity expert, Paul Lopez, to discuss the pressing issue of cybersecurity for small businesses, particularly mortgage brokers. Paul, who serves as the Director at The Eastern Cyber Resilience Centre, brings a unique perspective from his extensive background in law enforcement and cybercrime prevention. The episode highlights the collaborative efforts between various sectors to enhance cyber resilience, emphasising the importance of engaging with Cyber Resilience Centres for support and resources. Through a compelling real-world case study, listeners gain a deeper understanding of the sophisticated tactics used by cybercriminals and the critical security measures that can thwart such attacks. Paul and Iain explore the ever-evolving threats posed by phishing, social engineering, and ransomware groups, stressing the need for ongoing staff training and the shared responsibility of cybersecurity. The discussion also covers effective incident response strategies and the role of cybersecurity insurance in protecting businesses from potential damages. A must-listen for business owners looking to bolster their defences against digital threats and navigate the complex world of cybersecurity with confidence.

In episode #123 of the Growth Series podcast’s Mortgage Mentors series, Jeremy Duncombe, Managing Director at Accord Mortgages, has an insightful conversation with Martin Reynolds, CEO of SimplyBiz. Martin shares his extensive knowledge and experience from over 30 years in the mortgage industry, exploring the challenges and opportunities brokers face today. He reflects on the pivotal moments in his career that have shaped his leadership style and discusses the importance of adaptability in navigating economic shifts. He discusses the value of regulation and clear documentation in boosting industry standards, and suggests that many so-called innovations are simply tried-and-tested ideas reimagined through technology. Martin also highlights the importance of adaptability, collaboration and diversity, advocating for structured mentoring as a driver of inclusive growth. For those pursuing a long-term mortgage career, he encourages curiosity and the power of strong professional networks.

In episode #122 of the Growth Series podcast, host Kathy Clark is joined by Emma Tomes, Managing Director of The Mental Health People, and together, they explore the often-overlooked subject of mental health in high-pressure roles like mortgage brokering. Emma shares her personal journey into mental health advocacy following a family tragedy, which led her to create a supportive space for individuals struggling with mental health. Listeners will learn about the concept of a "stress container" and how recognising early signs of stress can be a game-changer in managing mental well-being. The episode delves into the challenges of men's mental health and the importance of creating safe spaces for emotional expression. Emma introduces the therapeutic approach of Internal Family Systems and discusses the impact of stress at home on work performance. Offering practical strategies for maintaining mental health, such as utilising support tools like Samaritans and Shout text service, and with emphasis on the importance of daily habits like taking walks and conducting self-check-ins, this episode is a must-listen for anyone looking to improve their mental health and create a more balanced, fulfilling life.

In episode #121 of the Growth Series podcast’s Mortgage Mentors series, host Jeremy Duncombe speaks with Stephanie Sharman, Chief Executive of the Association of Mortgage Intermediaries. With nearly three decades in the industry, Stephanie shares her personal journey from an admin role at Abbey Life to leading AMI, and how values like diversity, inclusion and sustainability have shaped her leadership. The conversation with Steph explores the emotional impact of homeownership, the role of mortgage advisers in a volatile market, and how imposter syndrome, especially among women, can hinder career growth. Packed with honest reflections and practical advice, this episode is a must-listen for anyone navigating career progression in the mortgage industry.

In episode #120 of the Growth Series podcast, host Nicola Alvarez sits down with Chloe Timperley from the Green Finance Institute and Matt Coulson from Heron Financial to explore the rapidly evolving world of green mortgages. They discuss the innovative certification initiative by the Green Finance Institute, designed to empower brokers with the knowledge and confidence needed to navigate the green mortgage market. Chloe shares how this certification is setting a new standard in the industry, while Matt discusses the benefits of becoming certified, including attracting new clients and enhancing reputations. Both guests emphasise the crucial role brokers play in educating consumers about energy-efficient homes and how they can leverage these insights to better serve their clients. Brokers should listen for valuable insights into the green mortgage market that will help them to differentiate themselves and harness the power of green finance for sustainable success.

In this episode of the Growth Series podcast, host Iain Cunningham sits down with Joe Milton, Director of Training and Competence at Alexander Hall, to explore the transformative shift toward hybrid working in the mortgage industry, the importance of maintaining strong team connections and adapting mentoring strategies to suit a hybrid environment. Joe emphasises the value of in-office presence for new advisors to build skills and networks, while also recognising the flexibility needed for seasoned professionals. The conversation explores creating structured development plans for young talent, fostering a collaborative work culture, and leveraging technology to maintain team cohesion. This episode is a must-listen for anyone looking to understand the nuances of hybrid working and its impact on professional growth in the mortgage sector.

In episode #118 of the Growth Series podcast’s Mortgage Mentors series, host Jeremy Duncombe interviews Danielle Moore, Operations Director at A3 Media. With nearly two decades in the mortgage industry, Danielle has become a transformative leader in a traditionally male-dominated field. Her journey from studying history in Bristol to excelling in financial services and media offers valuable insights for brokers. Danielle discusses strategies for managing industry relationships, emphasising honesty, setting boundaries, and adapting to gender dynamics. Her perspective as a working parent enhances her leadership insights, focusing on inclusivity. Brokers will benefit from her approach to fostering inclusive work cultures and balancing professional duties with personal passions. This episode is essential for those interested in career development and personal growth within the mortgage industry, offering practical advice on maintaining a fulfilling work-life balance.

In this insightful episode of the Accord Growth Series podcast, Jeremy Duncombe sits down with Charles Roe from UK Finance and Rob Thomas Rob Thomas from the Intermediate Mortgage Lenders Association to explore the UK mortgage market's performance in 2024 and the outlook for 2025. The episode begins by examining how the market surpassed expectations, achieving £242 billion in outcomes due to strong purchase lending and buy-to-let activity. As interest rates eased and economic conditions improved, the discussion shifts to how these factors influenced market resilience. The guests provide a detailed analysis of the potential for interest rate adjustments in 2025, driven by global political influences and domestic economic trends. This episode offers a comprehensive overview of the UK mortgage market, highlighting both challenges and growth opportunities for 2025.

Meet ballet dancer turned banking figurehead, Esther Dijkstra, Managing Director for Lloyds Banking Group as she joins us on the second episode of Mortgage Mentors, hosted by Jeremy Duncombe. From Esther’s humble beginnings in a Dutch village to becoming a global leader in the mortgage industry, this episode will take you through the pivotal milestones in Esther’s career, exploring topics of resilience, adaptability, current market insights and more. Perhaps most interesting is the personal tone of this discussion as Esther uncovers her unique approach to leadership learned over 25 years in the industry. At the core of it all, Esther encourages authenticity, empathy and inclusivity as key pillars for future leaders. A must-listen for the most ambitious amongst us, this is a rare look into what it means to not only manage, but lead teams to excellence.

In episode #115 of the Growth Series podcast, Ian Cunningham, Corporate Account Manager at Accord Mortgages, is joined by Business Development Managers at Accord Mortgages, Kathy Clark and Mike Houston, to discuss the evolving role of self-serve tools in the mortgage industry. They reflect on the challenges of 2024, including market volatility and affordability, and share their predictions for 2025. The discussion explores how self-serve solutions can complement BDM support to help brokers work more efficiently and effectively. What to Expect: The Growth Series is a dedicated and FREE resource for mortgage brokers, containing blogs, guides, and podcasts to help you scale and grow your business. For more hints and tips on how to grow your business, you can sign up to the Growth Series here.

In this episode of the Growth Series podcast’s Mortgage Mentors series, Jeremy Duncombe, Managing Director at Accord Mortgages talks with Ben Thompson, Deputy CEO at Mortgage Advice Bureau, about his career journey, leadership philosophy and insights into the evolving mortgage industry. From overcoming early setbacks to becoming a leader in financial services, Ben shares how persistence and key mentors shaped his success. The discussion explores current challenges for brokers, including regulatory pressures, customer demands and technology’s growing influence. Ben provides a forward-looking perspective on the role of AI and the importance of strategic partnerships in shaping a stronger, more professional mortgage sector. With a focus on mentorship, Ben reflects on the value of helping the next generation, emphasising the importance of consistency, curiosity and integrity in building a lasting impact.

In this episode of the Growth Series podcast, Chantelle Wilson chats with Matthew Williams, Mortgage Consultant at London Money, about how brokers can build a strong local brand. Matt shares how hosting weekly mortgage clinics at a local coffee shop and partnering with businesses like estate agents and solicitors has helped him become a trusted figure in Chelmsford. He highlights the importance of face-to-face interactions, social media engagement, and positive client reviews in building credibility and trust. Despite challenges like competition and stepping out of his comfort zone for video content, Matt explains how creative marketing, such as leaflets and community events, has helped his business thrive. His advice to brokers: focus on consistency, collaboration, and authentic connections to succeed in your local market.

In episode #112 of the Growth Series podcast, host Gurpreet Chahal sits down with Bob Singh, Director of Chess Mortgages, to discuss how TikTok has transformed his business. Known as the "Mortgage Maharaja," Bob shares how he overcame initial scepticism and leveraged TikTok to create a powerful personal brand that attracts diverse clients. From mastering the platform’s live feature to balancing personality with professionalism, Bob provides actionable insights that any broker can adopt to grow their audience and enhance lead generation. Highlights include: -Bob’s reflections on the challenges of consistency -The innovative use of live Q&A sessions to demonstrate expertise -The power of authenticity in building trust with potential clients. With stories of how TikTok has opened doors to high-value inquiries and fostered lasting client relationships, this episode is a must-listen for brokers ready to explore the platform’s potential.

In episode #111 of the Growth Series podcast, Natalie Pater, Regional Account Manager at PMS is joined by Darren Polson, Head of Mortgage Operations at Aberdein Considine to discuss the secrets to crafting training plans that not only boost business growth but also nurture personal development in your team. Darren breaks down the essential elements of an effective training plan, from a personalised induction process to an interim development period with targeted support and the vital role of ongoing mentorship. Discover how these components work together to build confident, capable mortgage brokers ready to excel in their roles. With innovative methods like online learning and bi-weekly development slots, Darren illustrates how to maintain high levels of engagement while accommodating flexible work structures. Whether you aim to enhance customer outcomes, improve staff retention or foster career progression, this episode is packed with actionable insights to help your mortgage firm thrive.

In episode #110 of the Growth Series podcast, Charlotte Bates and Natalie Wilcox, Directors of BatesWilcox, join our host Adam Parker, Accord BDM, to discuss how they’ve built a thriving mortgage broker firm by leveraging the power of apprenticeships and integrating fresh talent into their business by collaborating with companies that specialise in financial services apprenticeships. Charlotte and Natalie share their innovative approach, emphasising the value of personality and communication skills over formal qualifications and revealing how this strategy has opened doors to various roles including marketing and HR. They discuss the importance of investing in staff development and recognising potential, even from outside the industry, to create a loyal and well-rounded team. Don’t miss their invaluable advice on nurturing talent and promoting from within to build a cohesive and dedicated workforce.