Premium
Introduction: Stepping Into the Role of a Medical Office Manager
1/21/2025
1.1 Defining the Role, Scope, and Core Competencies
1/21/2025
1.2 Clinic Models (Primary Care, Specialty, Multi-Site) and Their Demands
1/21/2025
1.3 A Monday Scenario: Triage, Double-Bookings, and Same-Day Fixes
1/21/2025
1.4 Exercise: 10 MCQs with Answers at the End
1/21/2025
2.1 Appointment Types, Templates, and Slot Optimization
1/21/2025
2.2 Capacity Math: No-Show Rates, Overbooking, and Lead-Time Targets
1/21/2025
2.3 Referral, Authorization, and Eligibility Touchpoints
1/21/2025
2.4 Exercise: 10 MCQs with Answers at the End
1/21/2025
3.1 Check-In/Check-Out, Financial Policy Scripts, and ID Verification
1/21/2025
3.2 Phone, Portal, and Chat Etiquette with Escalation Paths
1/21/2025
3.3 Service Recovery: De-Escalation, Apologies, and Win-Backs
1/21/2025
3.4 Exercise: 10 MCQs with Answers at the End
1/21/2025
4.1 HIPAA Privacy and Security Basics for Daily Operations
1/21/2025
4.2 Minimum Necessary, PHI Handling, and Breach Response
1/21/2025
4.3 Documentation, Training Logs, and Audit Readiness
1/21/2025
4.4 Exercise: 10 MCQs with Answers at the End
1/21/2025
5.1 Registration Quality, Eligibility, and Prior Authorization
1/21/2025
5.2 Charge Capture, Coding Handoffs, and Claim Edits
1/21/2025
5.3 Submissions, Denial Trends, Days-in-A/R, and Payer Mix
1/21/2025
5.4 Exercise: 10 MCQs with Answers at the End
1/21/2025
6.1 ICD-10-CM, CPT/HCPCS Overview, and Common Pitfalls
1/21/2025
6.2 E/M Concepts, Medical Decision Making, and Time-Based Rules
1/21/2025
6.3 Medical Necessity, ABN (Medicare), and Compliance Checks
1/21/2025
6.4 Exercise: 10 MCQs with Answers at the End
1/21/2025
7.1 Role Charters, Hiring Scorecards, and Structured Interviews
1/21/2025
7.2 Onboarding Pathways, Competency Checklists, and Cross-Training
1/21/2025
7.3 Coaching, 1:1s, Feedback Loops, and Corrective Action
1/21/2025
7.4 Exercise: 10 MCQs with Answers at the End
1/21/2025
8.1 Writing Actionable SOPs: Format, Versioning, Ownership
1/21/2025
8.2 Flowcharts, Swimlanes, and Bottleneck Analysis
1/21/2025
8.3 PDSA Cycles, Experiments, and Measuring Impact
1/21/2025
8.4 Exercise: 10 MCQs with Answers at the End
1/21/2025
9.1 Template Design, Smart Phrases, and In-Basket Hygiene
1/21/2025
9.2 Data Hygiene: Reconciliation, Duplicate Prevention, and Audits
1/21/2025
9.3 Access, Throughput, Revenue, and Quality KPI Playbook
1/21/2025
1. Access KPIs – Measuring Patient Availability and Scheduling Efficiency
1/21/2025
2. Throughput KPIs – Measuring Flow, Productivity, and Efficiency
1/21/2025
3. Revenue KPIs – Monitoring Financial Health and Cycle Integrity
1/21/2025
4. Quality KPIs – Ensuring Clinical and Service Excellence
1/21/2025
KPI Ownership and Governance
1/21/2025
KPI Dashboard Implementation
1/21/2025
KPI Improvement Framework (Using PDSA)
1/21/2025
Scenario: The KPI-Driven Turnaround
1/21/2025
9.4 Exercise: 10 MCQs with Answers at the End
1/21/2025
10.1 OSHA Basics, Exposure Control, and Incident Reporting
1/21/2025
10.2 Root Cause Analysis, Corrective/Preventive Actions (CAPA)
1/21/2025
10.3 Downtime Procedures, Disaster Recovery, and Continuity Plans
1/21/2025
Downtime Procedures: Staying Operational When Systems Fail
1/21/2025
Disaster Recovery: Restoring Data and Systems After a Crisis
1/21/2025
Business Continuity Planning (BCP): Ensuring Long-Term Resilience
1/21/2025
Scenario: Cyberattack Recovery Simulation
1/21/2025
Post-Event Review and Continuous Improvement
1/21/2025
Managerial Oversight and Compliance
1/21/2025
10.4 Exercise: 10 MCQs with Answers at the End
1/21/2025
Conclusion: Leading with Clarity, Numbers, and Compassion
1/21/2025