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Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.

Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.
More Information

Location:

South Africa

Description:

Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.

Language:

English

Contact:

27315709443


Episodes

If things fall apart - are you covered?

4/25/2019
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East Coast Radio — The short-term insurance industry is no doubt bracing itself for a flood of flood-related damage claims from the people of Durban after the monster storm of Monday night and Tuesday. Wendy Knowler asks though, will you be effectively covered?

Duration:00:09:16

What’s your data privacy worth to you?

4/18/2019
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East Coast Radio — Do you value your ID number, employment history, address, relationship status, cellphone number and email address enough to stop people who don’t have a legitimate right to it from accessing it?

Duration:00:07:55

On-the-road fees - what are they costing you?

4/11/2019
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East Coast Radio — Wendy Knowler discusses the on-the-road fees which are back in the news. But how significant are they?

Duration:00:06:36

World Consumer Rights Day - Do we have cause for celebration in SA?

3/14/2019
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East Coast Radio — The Consumer Protection Act makes us among the most protected consumers in the world, in theory. But rights are worthless if there are no consequences when service providers deny us those rights. For many people, that’s the reality.

Duration:00:09:24

Extended warranty - sign up or lose out

3/7/2019
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East Coast Radio — There are warranties, and then there are warranties - says Wendy Knowler. The best one is the Consumer Protection Act automatically bestows on everything you buy - it’s for SIX MONTHS, irrespective of whether what you buy is new or used, on sale or not.

Duration:00:07:23

The new cellphone data regulations in a nutshell

2/28/2019
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East Coast Radio — From 1 March 2019, the on-off data regulations will finally be a reality. Wendy Knowler summarises what they mean for you and your data spend.

Duration:00:07:43

Yay or nay to eating food past its best before date?

2/21/2019
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East Coast Radio — The idea that shelf-stable food such as biscuits, canned goods, cereals, maize meal, sauces and pasta goes from being perfectly okay up to the 'best before' date on the pack to 'rotten,' 'off', 'toxic' or 'unsafe' is as ridiculous as it is widespread.

Duration:00:07:00

Sold your house for a bomb

2/14/2019
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East Coast Radio — You could get a surprise retro rates bill, warns Wendy Knowler.

Duration:00:09:17

You call it forgetfulness; they call it theft

2/7/2019
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East Coast Radio — You call it forgetfulness; they call it theft. Wendy Knowler gives advice to shoppers to avoid accidental shoplifting.

Duration:00:09:36

Cheep Trick: Local supermarket fakes expiry date on fresh chickens

1/31/2019
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East Coast Radio — Changing the 'sell-by' or 'use by' dates on a batch of fresh chicken is a shameful act - it is also illegal in terms of South Africa’s food labelling regulations.

Duration:00:06:51

Love me, love my privacy

1/24/2019
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East Coast Radio — Who besides you knows your personal details, bank account details and passwords, enabling them to impersonate you, open and close accounts in your name and transact online, buying stuff and transferring funds out of your account? When I asked a short version of that question on Twitter this week, I got some eye opening responses.

Duration:00:08:11

The beginner’s guide to becoming a clued-up car buyer

1/17/2019
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East Coast Radio — It’s fair to say that most people aren’t as clued up as they need to be when they buy a car, and first-time buyers are especially vulnerable. Today Wendy Knowler focuses not on choosing the right car for you, but what happens after that.

Duration:00:09:41

Woolworths controversy; rat in salad and Mr D delivery guy

1/10/2019
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East Coast Radio — This week we’ve had the video of the rat happily munching on a salad at a Food Lovers Market in Diepkloof, Shannon McLaughlin of Ubuntu Baba’s blog claiming that Woolworths bought her baby carriers online and then came up their own almost identical version, and then the Mr D Food delivery guy being captured on video behaving appallingly, to put it mildly.

Duration:00:09:04

Wow service! Now for the fun stuff on Consumerwatch

12/13/2018
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East Coast Radio — Thanks to social media, consumer discontent confronts us everywhere - Facebook, Twitter, Whatsapp groups - lots of grumpy, angry, frustrated consumers venting, naming and shaming. And yes, most of it well justified! But we also need to take the time to let others know when the service is amazing. So here's Wendy's 'Wow' show featuring stories from listeners of great service.

Duration:00:10:30

That “free” thing will cost you lots

12/6/2018
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East Coast Radio — The lure of free goodies has been used by marketers for generations to lure consumers in, and then get them to commit to paying - usually a lot - for anything from timeshare deals to vacuum cleaners, dietary supplements and face creams.

Duration:00:06:56

Open lines on ECR Consumerwatch

11/29/2018
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East Coast Radio — This week was our last episode of the year for Consumerwatch with Wendy Knowler, so we gave listeners a chance to speak to her about any consumer issue affecting them. Listen here...

Duration:00:10:28

How to make Black Friday work for you

11/22/2018
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East Coast Radio — It’s the biggest retail day of the year and it gets bigger every year - more spend over more days.

Duration:00:11:03

Salmonella cases in KZN: update

11/15/2018
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East Coast Radio — Following the recent salmonella cases in KwaZulu-Natal, Wendy Knowler gives us an update on the story in today's Consumerwatch.

Duration:00:08:29

Forget what the car ads say - the truth is in the crash test

11/8/2018
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East Coast Radio — How outraged should we be about how four top selling South African cars did in the latest Global New Car Assessment crash test? Wendy Knowler investigates.

Duration:00:10:43

Flight delays: How South African airlines compare

11/1/2018
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East Coast Radio — Anyone who flies regularly has experienced the frustration of flight delays. It can be utterly devastating - missed meetings, weddings, funerals, concerts, and connecting flights. Too often passengers are told 'too little too late', or delayed due to 'operational reasons. They’re told even less about the compensation they’re entitled to, and how to claim it. So in the spirit of knowledge is power, here’s Consumerwatch’s guide to flight delays.

Duration:00:11:07