Game-Changing Retail Leaders, presented by SAP
Podcasts
Who are the Retail Radicals? Seismic shifts are occurring across all consumer-facing industries as a result of a new consumer culture empowered by technology. And a new breed of leaders is emerging from traditional retailers and brands who understand the “new normal”, and who are making meaningful changes in their organizations to disrupt the status quo. These ‘Retail Radicals’ have the courage, conscience and creativity to champion innovation. They are the change agents who anticipate the future, recognize macro trends, and snap their companies out of being stuck in the past, to rethink business models. They innovate game-changing partnerships, cultural shifts, sustainability strategies and technologies to create new consumer-engagement value propositions. Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our series on how radical change agents are redefining the “new normal” on Game-Changing Retail Leaders, Presented by SAP.
Location:
United States
Genres:
Podcasts
Description:
Who are the Retail Radicals? Seismic shifts are occurring across all consumer-facing industries as a result of a new consumer culture empowered by technology. And a new breed of leaders is emerging from traditional retailers and brands who understand the “new normal”, and who are making meaningful changes in their organizations to disrupt the status quo. These ‘Retail Radicals’ have the courage, conscience and creativity to champion innovation. They are the change agents who anticipate the future, recognize macro trends, and snap their companies out of being stuck in the past, to rethink business models. They innovate game-changing partnerships, cultural shifts, sustainability strategies and technologies to create new consumer-engagement value propositions. Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our series on how radical change agents are redefining the “new normal” on Game-Changing Retail Leaders, Presented by SAP.
Language:
English
Episodes
Encore: 1 Billion Reasons: Fashion Industry Needs to Adapt
11/27/2019
The buzz: “Researchers have recently coined the term 'enclothed cognition' to describe the impact that clothes have on mood and health” (Emily Matchar). No one in a retail store bats an eye if you ask where the Petit or Plus sizes are. But can they direct you to the adaptive clothing racks? Maybe not…yet. Niche and major fashion houses are starting to pay attention to 1B consumers with disabilities who are eager to invest in wardrobes that help them feel included and stylish. The experts speak. Mindy Scheier, Runway of Dreams: “Sometimes I sing and dance around the house in my underwear. Doesn't make me Madonna. Never will!” (Working Girl). Molly Kettle, Zappos Adaptive: “Working hard for something we don’t care about is called stress; working hard for something we love is called passion. (Simon Sinek) .Matt Laukaitis, SAP: “Everyone needs to look around themselves and ask, ‘How can I help? What can I do?” (His Mother). Join us for 1 Billion Reasons: Fashion Industry Needs to Adapt.
Duration:00:54:57
Encore: Retail Memorable Moments: Creating the Unexpected for Consumers
10/16/2019
The buzz: “Living a meaningful, happy life is about creating, sharing and capturing memories earned through experiences that span the spectrum of life’s opportunities” (eventbrite-s3.s3.amazonaws.com). We love memorable moments like the birth of a child, winning the lottery, and peanut butter in aisle 7. Now as consumers we are rewarding the companies that “get” their needs and desires. Message to retailers: Go past the focus on price and 1-day delivery to transform our same-old buying routine into disruptive, game-changing, memorable moments. The experts speak. Dustin Garis, Garis Innovation: “Life is not the number of days you live, it’s the number of days you remember” (Brian Hertzog). Brian Kilcourse, RSR: “…if we need that extra push over the cliff, you know what we do?…One step louder” (Nigel Tufnel). Matt Laukaitis, SAP: “You will reach your destination though you travel slowly” (Icelandic). Join us for Retail Memorable Moments: Creating the Unexpected for Consumers.
Duration:00:56:24
Encore: Mrs. Jones and Her Grocer: Got A Thing Going On?
10/9/2019
The buzz: “Me and Mrs. Jones We got a thing goin' on” (Billy Paul, 1973). Fast-forward to 2019. The disruptive “Mrs. Jones” has tasted the digital grocery experience – order online, pick up in-store – and now she demands more from her storefront grocer. How to make her a loyal fan? Don’t chase Amazon’s bells and whistles. Ensure your on-site butcher, florist and baker deliver an experience that lets her serve healthy meals to her family and ‘good friends’. Know your online and in-store battlefields,. Strategically reshape your grocery ecosystem for her. The experts speak Bill Bishop, Co-Founder, Brick Meets Click: “The world wants to be deceived” (Martin Buber). Dave Gruehn, SAP: “Do not try and bend the spoon, that's impossible…try to realize the truth...There is no spoon…it is not the spoon that bends, it is only yourself” (The Matrix). Randy Evins, SAP: “Look mommy, there’s an airplane up in the sky” (Pink Floyd). Join us for Mrs. Jones and Her Grocer: Got A Thing Going On?
Duration:00:54:54
Achieving Nirvana: Consumer Experience Meets Consumer Intimacy.
7/17/2019
The buzz: “…Customer-intimate companies are willing to spend now to build customer loyalty for the long term” (hbr.org/1993/01/). As retailers react to the market’s instant gratification expectations, the pressure to move closer to customers physically and digitally is straining their legacy supply chain processes that were built for mass efficiencies. How can retailers create a frictionless supply chain with outsourced providers and determine the right set of priorities amid evolving global economic, social, and consumer trends? The experts speak. Christian Callieri, Tory Burch: “Seeing things from a different point of view can help us understand why other people act the way they do” (Sean Covey). Ward Dingmann, Bob’s Discount Furniture: “Whether you think you can or think you can’t, you’re right” (Henry Ford). Praful Karanth, SAP: “All that we are is the result of what we have thought” (Buddha). Join us for Achieving Nirvana: Consumer Experience Meets Consumer Intimacy.
Duration:00:55:19
Encore: Fashion Disruption: Goliaths Fall
5/8/2019
The buzz: “Fashion has stumbled along for years without a particularly influential infusion of new ideas. But all of that is changing, and it is happening quickly (Nadya Khoja www.business.com). The barriers to entry for new fashion houses continue to drop. Digitally native fashion companies arrive with little to no legacy process or technology issues, able to scale fast to beat the big companies. But regardless of size, they all have to get it right the first time or risk game-ending losses and near-instant irrelevance. Everyone is getting disrupted. The disruptors, and those who ride the wave, will be the long-term winners. The experts speak. Noah Gellman, The Lead: “In this great future we cannot forget our past” (Bob Marley). Oliver Stocks, SAP: “Being entirely honest with oneself is a good exercise” (Sigmund Freud). Rick Barber, SAP: “I have not failed. I have just found 10,000 ways that won’t work” (Thomas Edison). Join us for Fashion Disruption: Goliath’s Fall.
Duration:00:55:25
Getting Fresh: The Last Battlefield for Grocery Part 2
4/17/2019
The buzz: “The odds of going to the store for a loaf of bread and coming out with only a loaf of bread are three billion to one” (Erma Bombeck). In the battle for the future food shopper, no grocery area is more important or relevant than fresh foods. Why? Anyone can sell a box of Cheerios. It’s the fresh produce, meat, seafood and service deli/bakeries that make or break a good meal. Who can deliver “center-of-the-plate” dinner for in-store and digital consumers? Traditional grocers say that they, and only they, have the expertise and expertise to get it done. Are they right? The experts speak. Rick Stein, FMI: “Sometimes the road less traveled is less traveled for a reason” (Jerry Seinfeld). Randy Evins, SAP: “Things turn out the best for the people who make the best of the way things turn out” (Coach John Wooden). Join us for Getting Fresh: The Last Battlefield for Grocery – Part 2.
Duration:00:57:00
Encore: Dress for Success: The Future of Fashion Is Here!
3/6/2019
The buzz: “Content is king but engagement is queen and she wears the pants”?(Howard Mittman). Technology has infused itself across how consumers expect to engage with retailers and vice versa – in Fashion more than any other industry. Why? Fashion retailers need technology to achieve creation-to-reuse sustainability; hyper-personalization; hyper-responsive manufacturing, supply chain, just-in-time delivery; instant insight into inventory. For up-and-coming design houses and legacy design brands alike, nano seasons have no respect for laggards. The experts speak. Oliver Stocks, SAP: “Learning never exhausts the mind” (Leonardo da Vinci). Rick Barber, SAP: “The secret to change is to focus all your energy not on fighting the old, but on building the new” (“Peaceful Warrior, Socrates). Peter Akbar: “Change is the law of life. And those who look only to the past or present are certain to miss the future” (JohnF. Kennedy). Join us for Dress for Success: The Future of Fashion Is Here!
Duration:00:56:02
Encore: Getting Fresh: The Last Battlefield for Grocery
2/6/2019
The buzz: “The odds of going to the store for a loaf of bread and coming out with only a loaf of bread are three billion to one” (Erma Bombeck). In the battle for the future food shopper, no grocery area is more important or relevant than fresh foods. Why? Anyone can sell Cheerios. It’s the produce, meat, seafood and service deli/bakeries that make or break a good meal. Traditional grocers say they and only they can deliver center-of-the-plate dinner for in-store and digital consumers. How? The experts speak. Chris Evans, ADC: “To succeed in life, you need three things: a wishbone, a backbone and a funny bone” (Reba McEntire). Rick Stein, FMI: “No matter what business you're in, you can't run in place or someone will pass you by. It doesn't matter how many games you've won” (Jim Valvano). Randy Evins, SAP: “Perseverance is the hard work you do after you get tired of doing the hard work you already did” (Newt Gingrich). Join us for Getting Fresh: The Last Battlefield for Grocery.
Duration:00:55:59
Extreme Makeover: Time for Customer-Centric Omnichannel
10/31/2018
The buzz: “The customer’s perception is your reality” (Kate Zabriskie). In five years, the traditional vs. digitally-enabled retail gap has narrowed to be more customer-aligned. Retailers have new digital opportunities to give Millennials and Gen Z’ers want-based products that deliver customer experiences over broad product selection, and authenticity and personal connection over price. Digitally-driven internal collaboration enables retailers to treat the customer as ONE across all channels. The experts speak. Vijay Talwar, Footlocker: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel” (Maya Angelou). April Tomlin, SAP Hybris: “It is not the strongest of the species that survives…but the one that is able to adapt…” (Prof. Leon C. Megginson). Praful Karanth, SAP: “Prior planning prevents piss poor performance” (British Army 7Ps). Join us for Extreme Makeover: Time for Customer-Centric Omnichannel.
Duration:00:55:08
Retail New Mantra: Go Fast, Grow Big, Stay Agile
10/10/2018
The buzz: “…everyone in the world of retail, large or small, needs to ensure that they can keep up. That's why we keep on hearing about the need for ‘agility’ and ‘flexibility’ in the sector” (jimcarroll.com). Retailers today need to build from the ground up, ensure processes and technology are agile enough to adapt with growth, and keep innovating to stay consumer-relevant and globally competitive. Whew! Reality check: in the new retail culture, speedy small new entrants can and do beat the big. The experts speak. Sabrina Sigourney, Blue Marble Consulting: “Any intelligent fool can make things bigger, more complex and more violent. It takes a touch of genius – and a lot of courage to move in the opposite direction” (E.F. Schumacher). Jeneen Minter, Allbirds: “There is no spoon” (Neo, The Matrix). David Owen, SAP: ““Let’s organize this thing and take all the fun out of it” (Ashleigh Brilliant). Join us for Retail New Mantra: Go Fast, Grow Big, Stay Agile.
Duration:00:53:45
What's Up With Retail: Apocalypse or Renaissance?
8/22/2018
The buzz: “Like most retailers, we don’t know exactly where we will land at the end of it but our curiosity and willingness to create will be a guide for us” (Jesper Brodin, CEO, Ikea). If you believe media predictions of the coming apocalyptic end of traditional legacy retail, don’t! Our panel of experts say we are actually in a three-act retail renaissance: tech-driven chaos for all, destruction for many; “the fog of war” lifting for clarity on how to transform business models; “doing” by creating the vision, strategies and implementation. The experts speak. Stephen I. Sadove, JW Levin Management Partners: “Change before you have to” (Jack Welch). Robin Lewis, The Robin Report: “The biggest risk is not taking any risk… the only strategy that is guaranteed to fail is not taking risks” (Mark Zuckerberg). Lori Mitchell-Keller, SAP: “Predicting rain doesn’t count. Building arks does” (Warren Buffett). Join us for What’s Up With Retail: Apocalypse or Renaissance?
Duration:00:56:16
So You Wanna Be a Game Changing Retail Leader?
8/1/2018
The buzz: “The sooner we drop the ‘e’ out of ‘e-commerce’ and just call it commerce, the better” (Bob Willett). Retail is changing, with digital shopping, personalized experiences and subscription services turning the industry upside down. How can today's retailer become and remain a game-changing leader? Simply be open to new ways of thinking and doing to overcome these dramatic shifts and pull out in front of the laggards. Our panel of technology advisers and consultants have deep retail expertise and insights. The experts speak. Matt Gardner, SAP: “The last best experience that anyone has anywhere, becomes the minimum expectation for the experience they want everywhere” (Bridget van Kralingen). John McCoy, SAP: “Turn and face the strange” (David Bowie). Rick Barber, SAP: “If everyone is thinking alike, then somebody isn’t thinking” (George S. Patton). Join us for So You Wanna Be a Game Changing Retail Leader?
Duration:00:54:25
Retail State of the Union: Why Shop At A Mall?
7/11/2018
The buzz: “Struggling malls should transform into mixed-use centers to keep people coming in” (Amanda Nicholson, Syracuse U.). Why did 5000+ retail brick-and-mortar stores close in 2017? Easy answer: eCommerce is stealing wallet share from legacy retailers. Deeper answer: The new consumer mindset of millennials and gen-z’s. Showrooming 10 minutes on a mobile gets them more info than a day at the mall. Either way, experts advise retailers to transform buildings full of stuff into buildings as social destinations. The experts speak. Robin Lewis, The Robin Report: “It was the best of times, it was the worst of times” (C. Dickens). Paul R. Charron, Escada SE: “A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in ever difficulty” (B. Carr). Rick Barber, SAP: “Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it” (L. Holtz). Join us for Retail State of the Union: Why Shop At A Mall?
Duration:00:55:02
Retail State of the Union: Surviving in a Radically Changing Industry
6/13/2018
The buzz: “Shoppers are dictating the future of retail” (Ray Hartjen). On January 9, 2007, Steve Jobs – perhaps history’s most radical thinker – uttered eight words in a keynote address: “Today Apple is going to reinvent the phone.” And overnight the iPhone flipped traditional retailing on its head. Now we’re at the intersection where newly emerging next-gen, tech-armed consumers meet the traditional legacy brick-and-mortar retail world. To survive, retailers must perfect their omnichannel strategy and model. The experts speak. Robin Lewis, The Robin Report: “We’re surrounded. That’s great because we can now shoot in any direction” (Lewis Burwell “Chesty” Puller). Shea Jensen, Nordstrom: “You can only go forward by making mistakes” (Alexander McQueen). Matt Laukaitis, SAP: “…And yet, the menace of the years finds, and shall find me, unafraid…” (William Ernest Henley, Invictus). Join us for Retail State of the Union: Surviving in a Radically Changing Industry.
Duration:00:56:19