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Why You Need to Know Your Patient’s Medical History

Let’s face it; you never can be too careful when it comes to writing prescriptions and taking into account all the details of your patient's medical history. Are the processes and procedures at your dental office up to date? On this episode, you’ll hear from Andrea and I as we discuss codes of conduct, firewall, and antivirus protection, reviewing medical history, and much more. If you want to make sure your practice is operating at the top of dental compliance, you’ve come to the right...


Safety Data Sheets, Safe Injection Practices, and More!

We’ve got a whole line up of super sexy topics to cover, from safety data sheets and safe injection practices to radiology infection control and more! While these may not be the most exciting topics, you know that proper attention to important subjects like these is what differentiates an excellent dental office from an average one. What are you waiting for? Have pen and paper ready for this detailed and informative episode of Talking with the Toothcop, you don’t want to miss it! Safety...


How To Keep Your Patients Safe with Dental Waterline Maintenance - Mike Rust and Monica Boldt

When was the last time you addressed dental waterline maintenance at your office? Are you aware of the increased challenges that many dental offices are facing when it comes to waterline maintenance? On this episode, you’ll hear from Mike Rust and Monica Boldt from ProEdge Dental Water Labs. ProEdge serves dedicated dental professionals by offering assurance with highly trusted waterline testing, expert consultation, and product solutions for your dental practice. They’ve been testing...


How to Protect Your Business Reputation and Serve Patients with Disabilities

Have you ever been tempted to respond to patients who had a negative experience and have taken to the internet to tarnish your business reputation? Did you give in to the temptation? What is the best approach in these type of situations? On this episode, you’ll hear about how to respond to negative feedback online, when to use patient consent forms for pictures, how to best serve patients with disabilities, and much more. If you have struggled with how to respond to less than positive...


Why And How To Create A Safety Culture In Your Dental Practice

Every year fines are levied against well-meaning, hard-working individuals in dental practices all across the country. Nobody wants to do things that put their staff members or patients at risk, yet these safety infractions keep happening. Why? It’s not because rules and regulations change, it’s because the practices that ensure safety in the dental office slip over time. It’s an issue of not effectively creating a safety culture. On this episode, I’m chatting with Andrea about the most...


The Most Common Dental Regulatory Compliance Mistakes - And The Cost Of Making Them

We like to have fun on these podcast episodes - which you’ll hear in this recording - but dental regulatory compliance is not a laughing matter. Tens of thousands of dollars in fines are levied against practices regularly for a variety of infractions and omissions. We thought it would be beneficial to share the most common mistakes we see when we do our compliance consults in client dental offices - so that’s what we recording on this episode. Listen to hear OSHA and HIPAA regulatory...


Successfully Bring Dental Specialists into Your Practice and Learn From Complete Specialty Solutions - Santosh Patel

On this episode of Talking With the Tooth Cop, I interview Santosh Patel, founder and president of Complete Specialty Solutions, a business dedicated to bringing high-quality dental specialists into your practice with as few logistical nightmares as possible. Throughout this episode, he explains the benefits of bringing in outside dental specialists and how you can leverage their expertise in your community. We discuss how to keep patients safe and protect their privacy while incorporating...


7 Reasons Why You Need to be Successfully Keeping Dental Records & Completing Audits

Successfully keeping dental records goes beyond preventing lawsuits and insurance headaches. It’s necessary to provide excellent patient care and operate the best practice for your patients and staff alike. Auditing is required by many regulatory agencies, and having proper audit records could prevent malpractice lawsuits and other issues. On this episode of Talking With the Tooth Cop, I explain 7 main reasons why you must be excellent in the way you’re keeping dental records. I also outline...


Here’s Your Need-to-Know Information on 3 New Rules for Nitrous Oxide Delivery

The Texas State Board of Dental Examiners has released new regulations regarding nitrous oxide delivery. These regulations are going to change the way your practice handles routine business, and you need to be aware of them. On this episode of Talking With the Tooth Cop, I outline the new 3 main rules, what requirements have not changed, and why your office needs to take these changes seriously. Note that these rules apply to all levels of nitrous oxide delivery and sedation and they are...


Follow These Tips to Protect Your Practice and Keep Data Secure - CentriServe IT Dental Solutions

Keeping data secure is essential for operating an efficient 21st century dental practice. On this episode of Talking With the Tooth Cop I speak with 3 top professionals from CentriServe IT Dental Solutions - Matt Stafford, Jack Wiley, and Jared Galovich. You don’t want to miss their insights on the importance of keeping data secure, how to train team members accordingly, and the best way to spend your security budget dollars. Be sure to listen! Why do dental professionals need to worry...


Management vs Leadership in Dentistry and the Best Practices for Business Success - Chuck Blakeman

Featured on this episode of Talking With the Tooth Cop is author, business coach, and mentor Chuck Blakeman. Throughout the interview, Chuck and I discuss the critical differences between management and leadership, how to avoid falling into the trap of always planning and never executing, and Chuck shares the two most important business words you’ve never heard of. He draws on his 35 years of experience and multiple best-selling books to give you the greatest knowledge in the dental...


Creating Systems for Excellent Pediatric Dentistry Practice Management with Tonya Burns

It can be challenging to balance all of the aspects of pediatric dentistry practices. Patients, employees, industry trends, insurance requirements, and countless other areas all demand your full attention. That’s why people like Tonya Burns, owner of Complete Dental Practice Consulting are such assets in the pediatric dentistry industry. In this episode of Talking with the Tooth Cop, I ask Tonya to share her knowledge of pediatric dentistry management systems. She covers four main areas of...


Why Good Dental Records are Essential and How to Audit Them

On this episode of Talking with the Tooth Cop, I explain seven of the most important things to look for in your dental records. I also describe different types of audits that can be used to ensure efficient and effective record-keeping practices as well as explain why all of these processes are critical in your dental practice. Keeping proper records goes beyond preventing lawsuits and insurance headaches. It enters into the realm of ensuring adequate patient care and doing your best to...


Customer Service in Dentistry: The Key to Long-term Success - Dr. David Moffet

In any environment where people are being served, customer service is of primary importance. Dental practice customer service needs to be a huge priority for every dental office because there is already a built-in “fear factor” of sorts that has to be overcome. My guest today is Dr. David Moffet, my long-time friend who is a Dentist and dental practice consultant who has literally made it his business to learn and teach excellent customer service in dentistry. This conversation is fun and...


Compliance Coaching for Busy Dental Professionals: This is Talking With The Toothcop - Zero episode

It’s pretty exciting to me to be bringing you this first episode of my new podcast, “Talking With the Toothcop.” I’ve been wanting to do this for a long time and finally decided it was time to get moving. You’ve happened upon the “zero episode” where I explain a bit of who I am, why I’m doing this podcast in the first place, and what you can expect from it week to week. Dental compliance is something all you busy dental professionals know is important but don’t have the time to learn inside...