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The Ops Authority

HubSpot

You can’t ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers). If you’re soaking up what I’m spilling and are getting a little excited about operations, I invite you to listen to The Ops Authority podcast. Every week, I will share actionable strategies from the Director of Ops community to move your business forward and transformational stories of powerhouse business owners who now value operations.

Location:

United States

Genres:

Podcasts

Networks:

HubSpot

Description:

You can’t ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers). If you’re soaking up what I’m spilling and are getting a little excited about operations, I invite you to listen to The Ops Authority podcast. Every week, I will share actionable strategies from the Director of Ops community to move your business forward and transformational stories of powerhouse business owners who now value operations.

Language:

English


Episodes
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250. How to Coach the Leader When You're a DOO with Lee Chaix McDonough

5/22/2024
Hey, hey friends and welcome back to another episode of The Ops Authority Podcast! On today’s episode, I have the pleasure of having Lee Chaix McDonough, the founder of Coach With Clarity with me. Together, we explore the vital skills that are crucial for high-level operators when working alongside leaders. We dove into the significance of harnessing the power of curiosity and the importance of the practice of self-care for operators. We also chat through establishing clear expectations within working relationships and address the emotional toll that our role as operators can entail and Lee shares strategies for recharging our energy. This episode shares the significance of showing up as our best selves to effectively support the leaders we are supporting. For full show notes visit TheOpsAuthority.com/podcast/250 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:42:15

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249. How To Sell Your Services When You Prefer to Be Behind the Scenes with Ryann Dowdy

5/8/2024
As operators, we are used to being behind the scenes. It’s where we are comfortable. Should this make it hard to sell your services? Absolutely not! In today’s episode, I bring on Ryann Dowdy to share more about how to sell your services when you prefer to be behind the scenes. Ryann is a sales expert, business strategist, connection marketing specialist, and CEO/Founder of The Connection Agency. Together we dive into the necessity of mindset shifts, the development of confidence, and creating authentic relationships for effective sales. Ryann shares tactical skills for initiating sales conversations and the importance of trust and rapport. This is an episode you are going to want to dive into if you are finding that sales are hard. For full show notes visit TheOpsAuthority.com/podcast/249 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:44:01

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248. Natalie's Interview: Confessions of a Terrible Leader

4/24/2024
I had the honor to be invited as a guest on “Confessions of a Terrible Leader” with Layci Nelson. I’m excited to share my interview with you! In this episode, I share the difference between foundational/operational leadership roles and more strategic leadership roles, the importance of setting clear expectations and defining success when bringing on new hires, and my confession on not properly communicating expectations to new hires. I can’t wait for you to tune in to this episode and let me know what you think about it! For full show notes visit TheOpsAuthority.com/podcast/248 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:32:51

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247. How Kara Barnes Designed Work She Loves After the DOO Certification

4/17/2024
Hey, hey friends! Welcome back to another episode of The Ops Authority Podcast! Today, I'm thrilled to have Certified DOO, Kara Barnes with us to dive deep into how the DOO Certification was the driving force in her journey to designing a career she truly loves. She gives a glimpse into her company, Backstage Ops, and her approach to business operations. She dives into her business shift from working on a retainer basis to running an agency. Throughout our conversation, Kara continually reflects on the profound influence that the Director of Operations Certification has had on her career. This was an amazing episode with Kara Barnes—an episode filled with profound lessons and actionable advice for anyone looking to enhance their operations career. Tune in for an incredible dose of inspiration and strategic wisdom right here on The Ops Authority Podcast! For full show notes visit www.TheOpsAuthority.com/podcast/247 Stay Connected: Join the Ops Insiders FREE Facebook community! Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:49:08

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246. The Journey from VA to Consultant with Sarah Neumann

4/10/2024
Welcome back to another episode of The Ops Authority podcast. I have certified DOO, Sarah Neumann, here to share about her personal journey from being a Virtual Assistant to becoming a certified Online Business Manager and Director of Operations. She’s currently a consultant with a focus on team development. We dive into Sarah’s shift from doing fractional work to embracing a consulting role, further explaining her desire to help businesses thrive through the strategic crafting of teams and organizational structures. Sarah shares more about her consulting methodology, which encompasses the creation of team roles and responsibilities, the provision of developmental frameworks, and the offering of coaching services. I commend Sarah for her remarkable growth and encourage you to join the next cohort of the Director Of Operations Certification! This was a great episode on aligning your work with your passion, taking decisive action, and continuing to refine your business processes to achieve success! For full show notes visit www.TheOpsAuthority.com/podcast/246 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:39:35

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245. How the Strategic Mapping Model™ Creates Freedom in Your Ops Career

4/3/2024
On today’s episode of The Ops Authority Podcast, I am sharing more about the Strategic Mapping Model™ and its significance for Directors Of Operations. It is not just a tool but the foundation of what we do as certified Directors Of Operations. The Strategic Mapping Model™ doesn’t just streamline operations but it builds freedom. I’m sharing those four freedoms that it gives to you on today’s episode, so tune in! For full show notes visit www.TheOpsAuthority.com/podcast/245 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:26:47

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244. The Difference Between Strategic Mapping and a Business Plan

3/20/2024
Do you know the difference between a business plan and a Strategic Mapping Model™? In today's episode, I am sharing those differences. The Strategic Mapping Model™ is taught in the Director of Operations Certification Program and is more practical for small businesses in today’s digital economy. It provides a clear, interactive framework that aligns strategic vision with daily operations. While traditional business plans are outdated, the Strategic Mapping Model™ is not. Check out this episode to hear more about why you should be incorporating the Strategic Mapping Model ™ into your services for clients! For full show notes visit www.TheOpsAuthority.com/podcast/244 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:25:56

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243. 6 Ways to Design Your DOO Business

3/13/2024
Welcome back to another episode of The Ops Authority Podcast! I am excited to share this one with you today. Once you become a Director of Operations, there are many routes to take in your business. Here, I am going to share 6 ways that you can design your DOO business! From Strategic Mapping™ to project management, you can take many routes. Tune in to hear more and let me know — do you have another way that I haven’t shared here? For full show notes visit www.TheOpsAuthority.com/podcast/243 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:25:17

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242. Understanding Assessments Used by Service Providers

3/6/2024
On today’s episode, I am sharing the different types of assessments. These are particularly important in the hiring process. I’m diving deeper into the significance of the Kolbe A assessment and how knowing this can make a difference as a DOO! I even share how this assessment identifies strengths and helps match others to the right business roles. If you’re ready to understand the different types of assessments and why they are important to business, you aren’t going to want to miss today’s episode! For full show notes visit www.TheOpsAuthority.com/podcast/242 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:23:16

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241. 3 Ways to Convert Discovery Calls in 2024

2/28/2024
Are you having trouble converting discovery calls to paid clients? On today’s episode, I am sharing the 3 ways to convert these discovery calls! I discuss key strategies such as showcasing leadership and adaptability, actively listening, and providing tailored solutions. Tune in to hear how to move your prospective clients to paying clients! For full show notes visit www.TheOpsAuthority.com/podcast/241 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:21:04

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240. Set Yourself Apart in Your Next Interview

2/21/2024
Are you ready for your next interview? On today’s episode, I am sharing tips with you that you can use to set yourself apart! I share the importance of researching the company, understanding the job description, and using strategic thinking. I give you practical tips for crafting a strong introduction, giving clear answers, and maintaining professionalism. Having a list of questions ready for the interviewer at the end is key and make sure that you are clearly communicating how you are going to provide success in this role. For full show notes visit www.TheOpsAuthority.com/podcast/240 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:23:08

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239. Upwork and Insight for Finding New Work and Clients with Meighan O'Toole

2/14/2024
Have you used Upwork to land clients? On today’s episode, I have Meighan O’Toole on to share more about her tactics for landing clients in our current market, with the use of Upwork! We unpacked the strategies and insights Meighan uses for service providers ready to gain more clients through Upwork. Tune in to hear all of the advice that she has to share! For full show notes visit www.TheOpsAuthority.com/podcast/239 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:39:37

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238. Do This if You Need Clients Now

2/7/2024
Do you need clients? With this shifting market, I’m sharing ways that you can land clients now! I’m giving you several tips that you can use to push forward and land clients even with a changing economy. I share ideas such as recognizing the shift that has happened since the pandemic, setting clear goals, and maintaining regular client outreach. I also recommend networking locally and reconnecting with past clients. I suggest adapting service offers to the current economic situation and considering employment as an alternative. I hope these tips help you adjust your approach to thrive if you are needing clients! For full show notes visit www.TheOpsAuthority.com/podcast/238 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:24:44

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237. 3 Actions Operators Should Take When Imposter Syndrome Sets In

1/31/2024
Has imposter syndrome ever held you back? On today’s episode, I tackle the issue of imposter syndrome. I share my personal experience with imposter syndrome and give you a little interesting background on the history of it. I also share 3 actionable tips that you can take to overcome it, so that you don’t stay stuck! Tune in to hear more! For full show notes visit www.TheOpsAuthority.com/237 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:27:51

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236. A Fulfilling Career Journey Because of the DOO Certification with Martina Douglas

1/24/2024
Are you ready for a fulfilling career? In today’s episode, I have Martina Douglas on sharing more about her journey through the DOO certification. We dive into how she made the leap into the DOO certification and how it has had a profound effect on her career. She shares more about what the DOO certification looked like for her and her success in the program. If you are on the fence about joining the DOO certification program, check out Martina’s episode! It’s time for you to have a fulfilling career that you love too! For full show notes visit www.theopsauthority.com/podcast/236 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:50:40

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235. Strategic Leadership in Government Contracting: Stephanie Marquardt's DOO Certification Journey

1/17/2024
In this DOO success story, I chatted with Stephanie Marquardt, the founder and CEO of Continuous Synergy LLC. We talked more about the work that she does with government contracting and the importance of operations, systems, and processes. Stephanie shares her personal journey with the DOO certification program and how it has been beneficial to her own business. We also chatted more about the importance of having support and structure in small teams. Operators are important for all businesses, and I hope this episode is a reminder for you today! For full show notes visit www.theopsauthority.com/podcast/235 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:35:23

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234. How to Walk Away from Work as a Part of Your Uplevel

1/10/2024
It can be a tough decision to walk away from current work that no longer aligns with your personal and professional growth. On today’s episode, I want you to shift your perspective to think about it as part of your uplevel. It’s important to uplevel in your career and sometimes that means walking away from current work. I share insights on assessing your client relationships and offers and encourage you to join my Implementation Escape Plan to learn more. I give you advice on exiting relationships while still maintaining professionalism. I also offer advice on pursuing work that resonates with your values. Remember, if the work no longer aligns with your mission, vision, and values, it’s time to walk away! For full show notes visit www.theopsauthority.com/podcast/234 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:27:51

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233. Revolutionize Your Thought Leadership to Flow and Innovate with Dr. Julia Colangelo

1/3/2024
Happy New Year! In this first episode of the year, I have Dr. Julia Colangelo, award-winning educator and researcher who specializes in flow and mindfulness, on the show today! Dr. Julia shares her expertise on how to achieve a state of flow for optimal performance. We talk more about the importance of adaptability, effective communication, and embracing our imperfections. I hope this episode encourages you to tap into your own flow and appreciate your unique gifts as we start a new year. Let’s make this year a year of growth, joy, and fulfillment! For full show notes visit www.theopsauthority.com/podcast/233 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:49:38

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232: 2023 Year in Review

12/27/2023
What has been happening at The Ops Authority in 2023? Find out in this fun behind-the-scenes year in review episode. We are wrapping up 2023 by looking at my business and sharing my review. I do this behind the scenes episode each year because I really value transparency with those who support me! For full show notes visit theopsauthority.com/podcast/232. Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:00:22:13

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231: 2024 State of the Union for Service Providers - Part 2

12/20/2023
What are the business trends that we see as we head into 2024? Today we are continuing our discussion of the State of the Union for service providers. Make sure to check out last episode's discussion for Part 1. For the past two years, I have gathered together some amazing peers who have a heart for service, and we come together to do a state of the union address. Today's episode is all about looking forward to 2024. We will share our thoughts on what is on the horizon, and what trends are ahead so we can create strategies and plans for moving forward. My goal is to help you see what is possible for the new year! For full show notes, visit theopsauthority.com/podcast/231. Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Duration:01:03:18