The Ops Authority

In this solo episode of The Ops Authority Podcast, I’m walking you through the one strategy that has consistently helped my clients bounce back from low-revenue months and uncertainty: conversations. I'm sharing two real-life scenarios where clients saw immediate turnaround by implementing simple, organic prospecting practices. Whether you're feeling defeated or just want to avoid a dry pipeline, this episode will give you the mindset and method to turn conversations into clients. For full show notes, check out www.TheOpsAuthority.com/podcast/288 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode, I’m joined by Dr. Raymona Lawrence to explore how the DOO Certification helped her transition from academia to a deeply fulfilling operations leadership role. We talk about the power of naming your skill set, the frameworks that drive real ROI, and why community and support make all the difference. If you’re wondering whether this path is for you, Raymona’s story will inspire you to take the leap. Connect with Dr. Raymona: Website: https://thesystemsboutique.com Instagram: http://instagram.com/drraymonahlawrence Facebook: https://www.facebook.com/raymona.h.lawrence For full show notes, check out www.TheOpsAuthority.com/podcast/287 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

What if you could grow your list, connect with your ideal audience, and gain more visibility, all by asking a few fun, strategic questions? That’s exactly what my guest, Linda Sidhu, helps entrepreneurs do with high-converting quiz funnels. In this episode, Linda pulls back the curtain on her proven process for creating quizzes that don’t just entertain but actually attract qualified leads and guide them toward becoming loyal clients. We talk about why quizzes work so well, how to design one that feels authentic to your brand, and the follow-up strategies that keep your audience engaged long after they’ve taken it. Whether you’re ready to stand out in a crowded market or simply want a fresh way to connect, this episode will give you a blueprint to make it happen. Connect with Linda: Website: https://lindasidhu.com/ Instagram: https://www.instagram.com/iamlindasidhu/ Facebook: https://www.facebook.com/linda.spencesidhu For full show notes, check out www.TheOpsAuthority.com/podcast/286 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Ever wish you could build your business without constantly posting online? In this episode of The Ops Authority Podcast, I’m chatting with my friend Kate Kordsmeier about why social media is not the only (or even the best) way to grow. If you’re running a service-based business and feel burned out by the pressure to show up all the time, this episode will be a breath of fresh air. Kate has been off social media since 2021, and her business continues to thrive with high profit margins, less stress, and way more joy. We’re breaking down her exact 3-step weekly system to generate consistent revenue, plus a bonus tactic that speeds up the sales cycle. She’s also sharing two valuable resources to help you get started, whether you're ready to go all in or just take the first step. Connect with Kate: Website: https://successwithsoul.co/ Instagram: https://www.instagram.com/success.with.soul/ For full show notes, check out www.TheOpsAuthority.com/podcast/285 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of The Ops Authority Podcast, I'm pulling back the curtain on a bold new vision I've had brewing for over a year. I'm taking you inside the evolution of our business and the creation of something that's going to change the game for every single operator out there: the Shop for Ops. This is more than a product launch; this is a new era of accessible, affordable, and industry-specific growth for operations professionals at all levels. I'm sharing the challenges, mindset shifts, strategic insights, and the heart behind the work we've done to bring this vision to life. If you're an operator ready to grow, this episode is for you. For full show notes, check out www.TheOpsAuthority.com/podcast/284 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

What happens when four women commit to growing and rising together through eight years of life and leadership? A whole lot of laughs, lessons, and legacy. In this episode, I sat down with Kate, Kelly Snyder, and Erin Chase, my closest friends and the core of what has become an unshakable mastermind carefully built over the past 8 years. We’re sharing the messy beginnings, the sacred rituals, and the behind-the-scenes moments that shaped a group that has lasted nearly a decade. From ugly cries to business breakthroughs, this is the real story of how we’ve built a container that’s helped us thrive in business and in life. Whether you’ve craved a deeper connection or want to start your own group, this conversation will show you what’s possible when strategy meets sisterhood. For full show notes, check out www.TheOpsAuthority.com/podcast/283 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of the Ops Authority Podcast, I'm giving you a behind-the-scenes look at the path to becoming the DOO here at the Ops Authority. I’m sharing the entire four-year journey of Alex, our newly promoted Director of Operations. From her start as my first full-time hire to now leading our matrix team and mastering financial strategy, this episode gives you the real story of what it looks like to grow from implementation to strategic leadership inside a company. This is a must-listen for anyone curious about the evolution of the DOO role and how to cultivate leadership from within. For full show notes, check out www.TheOpsAuthority.com/podcast/282 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

This isn't just another Q&A episode; it's an inside look at how high-performing operators think through challenges and shape smarter, more intentional business models. I'm joined by Lynette Robinson for this special Ops Edition of The Ops Authority Podcast, where we answer real, nuanced questions from our community. We cover VIP day structures, new offer confidence, mindset hurdles, and making the leap from free to paid work. Two experienced operators. One mission: to help you get clearer and more strategic in how you work, serve, and grow. Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/281 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Ready to sharpen your operational strategy and finally simplify the way you work? In this Ops Edition episode, I’m joined by Lynette Robinson to tackle questions that every service-based operator faces at some point. We’re breaking down exactly where to share your visual process during the client journey, whether or not summits are truly worth your time, and how to confidently pitch your offers without overcomplicating things. If you’ve ever felt stuck trying to articulate what you do or unsure which visibility tactic to choose, this one’s packed with clarity and direction. Get ready to take some notes, friend! Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/280 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Inside this episode of The Ops Authority Podcast, I’m diving into two of the real-time obstacles for operators inside our alumni coaching program. These are operators who are actively working in other people’s businesses, and they’re facing challenges you may be navigating too. I walk you through how I’m coaching them, including how to overcome imposter syndrome when landing your biggest client yet and how to bring stability to unpredictable financials in an agency model. If you’re an operator who wants real insight into the mindset, strategy, and support needed to keep growing, this episode is just for you. For full show notes, check out www.TheOpsAuthority.com/podcast/279 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Have you ever wondered what it looks like to completely redefine your career while staying true to your deepest passions? I'm joined by Megan Gephart, a proud alumni of the Director of Operations Certification Program. Megan shares her inspiring journey from Army veteran and mindset coach to certified DOO and business owner. We dive into how her passion for organizational change, her advocacy for women in leadership, and her entrepreneurial spirit that led her to pursue the DOO Certification. Tune in to hear how Megan leveraged her experience to build a thriving consulting business and how the DOO Certification was the missing link in her next best professional chapter. Connect with Megan: Website: http://apostolicfruit.com Instagram: https://www.instagram.com/apostolic_fruit/ For full show notes, check out www.TheOpsAuthority.com/podcast/278 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this solo episode, I'm sharing a behind-the-scenes look at how I've built and retained a high-performing remote team here at The Ops Authority. With an average tenure of over three years on our small but mighty team, I’m reflecting on the intentional (and sometimes accidental) leadership strategies that helped make this happen. From hiring with values in mind, to promoting autonomy, to designing meaningful fringe benefits that actually matter, I’m giving you the full playbook for cultivating a remote team that sticks around and thrives. Whether you're building a team for the first time or reevaluating your leadership approach, this episode is full of insights to support your journey. For full show notes, check out www.TheOpsAuthority.com/podcast/277 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

What if you could scale your business without sacrificing the personalized service your clients love you for? In this episode of The Ops Authority podcast, I’m joined by Anne-Marie Rose, a expert scaling strategist who helps service providers build thriving, fulfilling businesses that don’t require a complete overhaul. We’re diving into what it really takes to create a scalable offer one that protects your time, increases your revenue, and still honors the high-touch connection that makes your work so impactful. If you’ve been wondering how to grow without burning out, this episode gives you the clarity and strategies to do just that. Connect with AnnMarie: Website: http://annmarierose.com Instagram: https://www.instagram.com/askannmarierose/ Facebook: https://www.facebook.com/askannmarierose For full show notes, check out www.TheOpsAuthority.com/podcast/276 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of The Ops Authority podcast, I’m joined by Annie Hillman, founder of 1428 Financial, for a transparent conversation about the real financial considerations behind scaling an agency. Whether you're seeing a spike in demand or dreaming of building a team, you need to hear what Annie has to say about pricing, budgeting, and profitability. I also share my own experiences with different trying both models, including what didn’t work, what finally did, and what you can do to make the smartest, most profitable decision for your own path. Connect with Annie: Website: http://www.1428financial.com Instagram: https://www.instagram.com/1428financial/ For full show notes, check out www.TheOpsAuthority.com/podcast/275 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Have you ever felt overwhelmed by a fast-moving leader, unsure how to elevate yourself from implementation to strategy, or in need of a stronger support system? You’re not alone. In this episode of The Ops Authority Podcast, I’m sitting down with my trusted friend and operations expert, Lynette Robinson, to answer the most pressing questions from our community. Together, we’re tackling real-life scenarios and sharing practical, actionable advice that will help you feel more confident, empowered, and successful as an operator. Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/274 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Ever feel like you’re shouting into the void, hoping your dream clients will magically appear? You’re not alone! In this episode, marketing expert and author of Market Your Genius, Nikki Nash, spills her step-by-step client acquisition blueprint—helping you find, attract, and actually land the right clients without wasting time on the wrong ones. Learn how to identify your ideal clients, create impactful connections, and build a strategy that works for your unique strengths. This episode is your go-to guide for client success. Get ready for real talk, real strategies, and real results. Connect with Nikki: Website: https://nikkinash.co Instagram: https://instagram.com/nikkinashofficial Facebook: https://www.facebook.com/NashNikki For full show notes, check out www.TheOpsAuthority.com/podcast/273 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

AI is everywhere right now, and if you’re an operator, you may be wondering, “Will AI replace my job?” In this episode, I break down the reality of the role of AI in operations and what it means for our future. While AI can help with automation, efficiency, and content creation, it cannot replace the human insight, emotional intelligence, and adaptability that make operators essential. I’ll walk you through six key areas where operators remain indispensable and how AI can actually enhance, rather than threaten, our roles. If you’ve been worried about AI taking over, this episode will give you the confidence and clarity you need. For full show notes, check out www.TheOpsAuthority.com/podcast/272 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Cassie, a graduate of the Director of OPS Certification program, shares her inspiring journey of stepping into operations and building a thriving business. This episode highlights the importance of emotional intelligence and resourcefulness in creating impactful systems, the game-changing Strategic Mapping Model™ for launching and growing a business, and why trusting the process is key to success. Gain valuable insights and practical tools to help you build a fulfilling career in operations while staying aligned with your personal and professional goals. Connect with Cassie: Website: https://www.thejugglingbuddha.com/ Instagram: https://www.instagram.com/thejugglingbuddha/ Facebook: https://www.facebook.com/profile.php?id=100074161226349 LinkedIn: https://www.linkedin.com/in/cassie-f-36848572/ For full show notes, check out www.TheOpsAuthority.com/podcast/271 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of The Ops Authority Podcast, we’re exploring how operations professionals can confidently articulate their value and make meaningful connections. From crafting a clear, concise message to leveraging local networking strategies, we discuss practical tips that can elevate your career and business. Whether you're just starting as a new business owner or looking to refine your niche, this episode is packed with actionable insights to help you define your role, build a strong local network, and set yourself up for long-term success. Tune in for expert advice on how to stand out and thrive as an operations professional. Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/270 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

For the past three years, I have been honored to gather together some amazing peers who’s big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always massive learning, growth, and innovation. In this second part, we’re discussing excitements for service providers, the most desirable services, industries hiring, and emerging trends for 2025. We’re sharing the value of AI for service providers, the growth opportunities in audio services, and the value of strategic planning skills moving forward. Establishing a solid online presence, using customized outreach techniques, and tapping into local business communities for opportunities are some of the valuable strategies that will help you attract your ideal clients in 2025. For full show notes, check out www.TheOpsAuthority.com/podcast/269 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network