
Premium
Opening Credits
12/31/2025
Prologue: The Last Reasonable Person in the Room
12/31/2025
Part I: How Humans Become Hard Work
12/31/2025
Chapter 1: Everyone Else Has a Personality. You Have Reasons.
12/31/2025
Chapter 2: The Five Moves of a Difficult Moment
12/31/2025
Chapter 3: Threats That Do Not Look Like Threats
12/31/2025
Chapter 4: Bad Behaviour Has a Context
12/31/2025
Part II: What People Are Protecting
12/31/2025
Chapter 5: Control, The Manager of Everything
12/31/2025
Chapter 6: Certainty, The Emergency of Not Knowing
12/31/2025
Chapter 7: Status, The Conversation That Became a Competition
12/31/2025
Chapter 8: Dignity, The Impossibility of Being Wrong
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Chapter 9: Belonging, The Politics of Being Included
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Chapter 10: Fairness, The Person Keeping Score
12/31/2025
Chapter 11: Safety, When Disagreement Feels Dangerous
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Chapter 12: Capacity, The Human Being with No Remaining Tabs
12/31/2025
Part III: The Art of Not Making It Worse
12/31/2025
Chapter 13: Read the Pressure, Not the Performance
12/31/2025
Chapter 14: Lower the Threat Without Surrendering the Point
12/31/2025
Chapter 15: Say Something the Other Person Can Answer
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Chapter 16: Repair Is a Verb
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Part IV: When Understanding Is Not Enough
12/31/2025
Chapter 17: Difficult Is Not the Same as Harmful
12/31/2025
Chapter 18: The Difficult Person in the Mirror
12/31/2025
Conclusion: Easier to Live With, Harder to Push Around
12/31/2025
Using the Four Tools
12/31/2025
Note on Sources
12/31/2025