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Introduction — An Honest Answer
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Chapter One — The Yes That Arrives Before You Do
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Chapter Two — The Cost You Notice Later
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Chapter Three — A Pause That Gives an Answer
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Chapter Four — A Request, a Role, or a Promise?
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Chapter Five — Make the Answer Fit Your Capacity
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Chapter Six — A Yes You Can Mean
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Chapter Seven — Say No Without Building a Defense
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Chapter Eight — Offer Only What You Can Actually Offer
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Chapter Nine — The First Hour After No
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Chapter Ten — Guilt Deserves a Check, Not the Last Word
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Chapter Eleven — Disappointment You Do Not Have to Erase
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Chapter Twelve — When the Request Comes Back
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Chapter Thirteen — Carry the Limit Into the Calendar
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Chapter Fourteen — At Work, Start With Priorities
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Chapter Fifteen — The Favor That Becomes Your Job
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Chapter Sixteen — Authority, Customers, and Limited Leverage
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Chapter Seventeen — Family Expectations Are Not All the Same
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Chapter Eighteen — Make Recurring Help an Agreement
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Chapter Nineteen — Caregiving When There Is No Easy No
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Chapter Twenty — Friends, Invitations, and Uneven Seasons
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Chapter Twenty-One — You Can Reply Without Being Always Available
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Chapter Twenty-Two — Before You Volunteer Yourself
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Chapter Twenty-Three — Hear Someone Else's No
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Chapter Twenty-Four — Repair the Yes You Cannot Keep
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Chapter Twenty-Five — When Ordinary Scripts Are Not Enough
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Chapter Twenty-Six — A Practice You Can Return To
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Conclusion — Kindness You Can Carry Through
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