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United States

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@1to1media

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English

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Episodes

Q&A with The Melting Pot

3/18/2016
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Mike Lester, president of The Melting Pot, chats with Mila D’Antonio, editor-in-chief of 1to1 Media, about what it takes (from training to recognition) to empower employees to create memorable customer experiences for each and every customer.

Voice of the Customer Strategy

12/21/2015
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This podcast in an excerpt from a recent webcast featuring Seth Hall, SVP of customer service at Philadelphia Insurance Companies; and Mila D'Antonio, editor-in-chief at 1to1 Media, discussing the intricacies of the insurer's voice of the customer program. The full webcast was recorded on December 10, and is available for viewing here: http://go.1to1media.com/VOC?SourceT301215=podcast

Duration:00:00:58