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Ahead of the Curve

Technology Podcasts

Podcast by Gerent

Podcast by Gerent




Podcast by Gerent




AOTC EP 24 - How Hotels Have Used Technology During The Pandemic

The hotel and lodging industry suffered enormously last year as a result of the pandemic. For the first time ever, over a billion room nights went unsold. Revenue per available room was just 48% and the industry barely turned a profit. For all intents and purposes, hotels were just as badly off as the financially crushed cruise lines. But whereas cruise ships spent all of 2020 in port, where many are still stuck, the hotel industry in the US began to recover in the summer of 2020 as Covid...


AOTC EP 28 - Is The Distributor Still Relevant In Today’s Supply Chain?

Supply chains are very complex entities. We saw what happened to supply chain infrastructure early in 2020 and, more recently, we’ve seen how supply chains have struggled to get up and running fast enough to meet surging demand. Because there are so many moving parts in a chain, it’s worth questioning if every component is necessary at a time when raw material costs are spiking and cost control is more important than ever. One of the moving parts that may come under scrutiny is that of the...


AOTC EP 26 - Single Channel To Omni-Channel: The Evolution Of Life and Annuity Distribution

The digital revolution in the insurance industry is in the process of transforming the way insurance is marketed and sold. The reason it’s undergoing such a metamorphosis is because of how customers want to do business. Smartphone technology, the internet and e-commerce have all combined to allow purchases at the touch of a button and this is changing the role of the insurance agent, as well. In this episode, we learn from two experts why and how insurance selling is changing. Donn Vucovich...


Ahead of the Curve EP 25 - Organic Growth Or Growth From Acquisition Which Is Better?

At some point in their life, manufacturers may consider an acquisition to spur growth versus continuing to develop new products internally. Acquisitions can be far quicker but they have their own challenges, which could end up being more problematic than the acquisition is worth. In this episode, two guests with years of experience in manufacturing discuss the pros and cons of organic growth and growth through acquisition: David Morley, Gerent’s V.P. of Manufacturing Practice and Kevin Shaw,...


Ahead of the Curve EP 23 – How Insurers Can Use Digital Tools To Acquire New Business

In this episode, we examine how insurance carriers can acquire new business efficiently, using methods that are strictly customer-centric and digital. We’ll be hearing from Gerent’s Insurance Industry lead, Donn Vucovich, as well as Robert Rudy who has founded several Insurtechs and has years in the insurance field. Robert helped a major carrier in the Caribbean create a fully digital company in 8 months that generates new business in a digital omni-channel environment using products...


Ahead of the Curve EP 22 – Manufacturers Need A New Approach To Demand Planning

Supply and demand has been turned on its head twice in the past year. The first time when the pandemic struck and the second time recently, as demand has begun to accelerate, leaving manufacturers without enough spare parts or materials. Failing to spot shifts in demand quickly enough leads to enormous problems for manufacturers. In this episode of Ahead of the Curve, you’ll hear why the old rules for demand planning don’t work any longer; how S&OP teams can respond quickly and adeptly to...


Ahead of the Curve EP 21 - Why Educators Need To Master Journey Mapping

What is journey mapping? It’s a way of “seeing” a customer so that a business can provide better service. In the education field, journey mapping is a way for a training organization to really KNOW their customer, the student – what they like, how they want to be contacted, how they’re feeling about their educational journey. In this episode, you’ll hear: Why trainers and educators are missing the boat when it comes to knowing their customers How a simple step-by-step process can create a...


Ahead of the Curve EP 20 - Salesforce Insurance: The Ideal Platform To Automate Underwriting

In the latest episode of our ongoing series on digital transformation in the insurance industry, we examine the importance of accelerating digital underwriting for insurers. We have an insightful conversation with Doug Stitzer, the Global Director for Insurance Industry Advisors at Salesforce. You’ll hear about: • Why the underwriting function has to be transformed sooner than later • What could happen to insurers who do not begin their digital transformation journey • The powerful...


Ahead of the Curve EP 19 - Technology Builds A Brand New MGA For Insurers

Managing General Agents or MGAs have been vital links in the insurance chain. Their knowledge of local and regional markets is second to none. They are the eyes and ears for the insurance companies. So, why are they being showered with investment money from financial firms and even the insurers themselves? What’s changed? We’ll provide the stunning answer in this latest episode of Ahead of the Curve, featuring Gerent’s Insurance Practice Lead, Donn Vucovich.


Ahead of the Curve EP 18 - Is Online Learning Really Working?

In the latest episode of Ahead of the Curve, we examine online learning today. Training organizations and higher education institutions are struggling to meet the challenges presented by a global pandemic. Some were prepared but many weren’t. And their students are paying the price. Hear why a technology platform like Salesforce can break through to a brighter future by solving many of the problems learning institutions, whether trainers or universities, are facing. Our guests include April...


Ahead of the Curve EP 17 - P&C Carriers, MGAs Create New Digital Customer Experiences

In this episode, we continue our examination of the digital transformation in the insurance industry with the focus on property and casualty carriers and the MGAs who work with them. You’ll hear how: - MGAs and carriers can combine siloed systems into a single processing path - How this single system can bring new products to market faster and cheaper than ever before - How a digital transformation using Salesforce Industries can make companies agile and responsive to changing market...


Ahead of the Curve EP 16 - Accelerated Underwriting: Technology Changes The Face Of Life Insurance

The Medical Information Bureau reports that sales of life insurance increased by 4% in 2020 – a dramatic rise for a product that is often ignored by many. The pandemic accounts for the renewed interest but accelerated underwriting is making issuance faster and easier for the consumer. Data gathering, analytics and artificial intelligence are the means by which this is accomplished. In this episode of Ahead of the Curve, you’ll hear why accelerated underwriting is changing the product, how...


Ahead of the Curve Episode 15 - Insurance In The Cloud: Security, Agility, Strong ROI

The insurance industry is discovering the extensive benefits from migrating to the cloud and away from on-premises systems, servers, and mainframes. However, it’s a complex process that needs to be done carefully by following a well-conceived digital roadmap. Done properly, companies in the insurance space will reap the rewards. Ahead of the Curve talks with an expert in insurance cloud migration and the CIO of an insurance firm in the midst of its own move to the cloud.


Ahead of the Curve Episode 14: Digital Transformation Sweeps Through The Insurance Industry

Insurance and Banking: two venerable professions steeped in tradition. Technology transformed the banking industry and it’s doing the same to the insurance industry with the growth of new, tech-driven insurers and the promise of customized and affordable products for the consumer. Learn how Insurtechs are changing the landscape, driving down the cost for new products and forcing traditional insurers to follow suit. Find out more on the latest episode of Ahead of the Curve featuring Donn...


Ahead of the Curve Episode 13: The State of Travel Today

An in-depth interview on the health of the cruise industry right now and the outlook for its future with Andy Stuart, CEO of Norwegian Cruise Line for more than 30 years. Andy talks about the role of the CDC, what cruise lines are doing to make their ships safe and how they’ll bring people back to cruising.


Ahead of the Curve Episode 12: Quality: With It You Win; Without It You Lose

Quality is critical to a company’s success. Whether it’s the quality of products, services or internal practices, a company’s long term future rests on quality. So why does quality get sand kicked in its face so often? In this episode of Ahead of the Curve, we speak to Gerent’s Senior Director of Enterprise Quality Management Systems to learn why the pursuit of quality is viewed as an obstacle to doing business but is in fact essential and how technology can smooth the way forward.


Ahead of the Curve Episode 11: Technology: The Key To Re-Opening Safely

Ahead of the Curve examines how Gerent has improved upon Work.com, the Salesforce platform designed to help both the private and public sector to reopen safely during the global pandemic. Gerent’s innovations to Work.com focus on the manufacturing sector and the education sector – two areas critical to both the economy and social development. Our guest is Murty Chennubhotla, product architect with Gerent.


Ahead of the Curve Episode 10: ERP/CRM Integration - The Holy Grail in Data Access

As companies realize they must tear down silos and make data access universal within their organizations, the need for genuine integration of ERP & CRM has never been more important. The concept’s not new but the results can be mixed. However, one company says it has a product that delivers real ERP/CRM integration. Listen now!


Ahead of the Curve Episode 9: Can Manufacturing Recover From The Pandemic?

Manufacturing around the globe collapsed in the face of the coronavirus pandemic. First supply, and then demand evaporated. Millions of manufacturing jobs have been lost. Simply re-opening factories doesn’t mean demand returns. It will likely be a slow, painful process. Yet, there are bright spots emerging. In this episode, Tim Gollin, former global CEO of Arc International, offers his perspective and insight on what lies ahead for the manufacturing sector.


Ahead of the Curve Episode 8: Manufacturing Cloud – Pulling Manufacturing Out Of The Pandemic

Industry is reeling from a total collapse in global demand and disruption to supply chains around the world, thanks to COVID-19. Manufacturers are uncertain about whether or not to hold inventory. They need something that can peer through the uncertainty to spot the earliest signs of renewed demand. This episode of Ahead of the Curve features Adam Alfano, Senior Area Vice President in the Salesforce Manufacturing Vertical, talking about the role and benefits of Manufacturing Cloud during and...