Built By Humans

Jason Krantz started his first company in 2000, which was an amazing year to found a business followed by 3 very tough years for early-stage businesses. That environment forced Jason to build a capital efficient, bootstrapped business from day 1. When considering his 2nd act, Jason identified 3 factors that he felt would reshape the healthcare industry: Jason decided Definitive Healthcare would be the GPS system for the healthcare universe. Definitive helps customers understand how all...

Henrique and his co-founder, Pedro, started their entrepreneurial journey at 16 when they started pagar.me. In the process of doing so, they learned a ton about what product market fit looks like and how difficult it is to run a profitable business. Henrique and Pedro went on to stumble on quite the market opportunity: Why was it that startups were raising millions of dollars from VC funds but then struggling to get a corporate credit card with a $30,000 credit line? In short, they...

Dave Wessinger started PointClickCare in his garage alongside his brother Mike. They started the company with the goal of improving senior care through software and digitization. What began as a garage startup became Dave’s life work as he has now been working on this mission for 25+ years. Today, PointClickCare has over 1500 employees and powers over 65% of nursing homes in the markets they have entered. Dave Wessinger joined Scott Britton and Andrei Newman on the Built By Humans podcast...

By serving as his father’s road buddy, Adam Harris got significant exposure to the value of travel from an early age. Through traveling to over 60 countries, Adam found that some of the best hotel properties were smaller and off the beaten path. Many of these hotels were ill-equipped to compete with the larger hotel chains in the area, a big reason being that there was a large technological gap between the big players and the independent hotels. In short, the incumbents did not have much...

Lendio is a marketplace that simplifies the process for small businesses to get loans. By Q1 of 2020, they were growing 100% Y-o-Y and had hit their monthly goals 24 consecutive times. When COVID hit, every lender on their platform stopped lending and they went from nearly $100 million in monthly loan volume to 0 overnight. Rather than pullback, Brock Blake (CEO and co-founder of Lendio) used the opportunity to double down in a big way, hire 250 new people, and re-orient the entire...

By purchasing a home at 24, Dan Snyder experienced the value of homeownership at an early age. As a result of that experience, Dan decided to found Lower, a bootstrapped fintech focused on helping people build wealth through home ownership. Lower raised a $100 million Series A in June of 2021 and proceeded to grow the team exponentially to about 800 people over the last year. Dan joins Scott Britton and Andrei Newman on the Built By Humans podcast to discuss the importance of having...

Superhuman aims to make responding to emails less time-consuming by building a blazingly fast, yet gorgeous email experience. CEO and Founder Rahul Vohra joins Scott Britton and Andrei Newman on the Built by Humans Podcast to offer some untraditional takes on user onboarding journeys, how you can build software products that feel like games, and why productivity and mental health are intertwined. Here are some key takeaways: - When trying to build a quality product, be wary of early...

Sean Scott spent close to 15 years at Amazon where he ran their shopping experience and autonomous delivery product, Scout. In January 2021, Sean decided to join Pager Duty as their Chief Product Officer. Pager Duty is a software company founded by 3 former amazon developers that helps customers move at ‘machine-speed’ in critical moments. Pager Duty’s business has dramatically accelerated over the past 2 years as the rise of remote work made real-time incident response and work...

When faced with a global pandemic and social isolation, you wouldn’t expect Envoy, a startup based on improving physical workspaces, to come out alright. But, through a user-oriented mindset, and a willingness to adapt to new situations, they came out not just surviving but with an exponential growth from where they had been. CEO and Founder Larry Gadea joins Scott Britton and Andrei Newman on the Built by Humans Podcast to offer advice on how to move through situations like the pandemic,...

Few businesses have grown as unconventionally as CircleCI. CircleCI, a CI/CD platform, experienced numerous product pivots at its beginning, saw key merges with other dev teams, and grew as a small engineering team adopting management and operational roles. On top of that, CircleCI was already a remote environment by the time COVID forced other companies to do the same, and so it went through its own separate set of challenges as the rest of the world shifted. CEO Jim Rose joins Scott...

By taking a unique user-oriented approach to workflow organization, ClickUp has managed to see extraordinary success in an already crowded market. Because of this, ClickUp has had to navigate and find solutions to the problems common among all fast-growing startups. Head of Global Revenue Tommy Wang has been with ClickUp since its earliest stages and joins Scott Britton and Andrei Newman on the Built by Humans Podcast to discuss the complexity problem of user-oriented products, how to find...

Cyber-attacks are quickly becoming a worldwide problem, and in many cases, cybersecurity systems are too slow to keep up. By taking this issue head-on by catching insecure code while it’s being written, Snyk has become a hyper-growth SaaS business in an impressively short timeframe. Snyk aims to expand its services to as many developers as possible, making our world’s digital infrastructure safer in the process. CEO Peter McKay joins Scott Britton and Andrei Newman on the Built by Humans...

Lucid, a visual collaboration platform most known for its original product Lucidchart, has grown from a zero revenue company to a wildly successful startup, now passing 30 million users and 100 million in revenue. Lucid only continues to grow, transitioning more recently to a multi-product platform and always advancing its mission of ease-of-use for knowledge workers. David Grow has been with the company almost from the start, giving him unique insights into the changes you have to go...

Starting third to market and rising to be the market leader in just a few years is rarely heard of, but that’s exactly what Gong has done. Gong is a revenue intelligence platform that gives sales and customer success teams insights on what is happening with their customers without anyone having to lift a finger. Their vision is to build the best autonomous applications in the world. By prioritizing quality, Gong has managed not only to become the best at what it does, but to stay on top,...

The recent uptick in online learning has drastically changed what has long been a stagnant industry: education. Course Hero capitalizes on these changes, providing a massive affordable library of online supplemental resources for both students and teachers. Through their model, Course Hero wants to fix the nearly universal problems each student experiences. Founder and CEO Andrew Grauer joins Scott Britton and Andrei Newman on the Built by Humans Podcast to discuss how to build on a good...

Scaling is often a major problem for rapidly growing startups; rarely does a company adapt to and fill out its product as well as Dialpad has over the past 10 years. Today, Dialpad can claim to be a standalone solution to communication in the modern workplace. Dialpad Founder and CEO Craig Walker joins Scott Britton and Andrei Newman on the Built by Humans Podcast to discuss how to start building an “all-in-one” company, why to prioritize workspace culture, and how to adapt to the modern...

The stock market has historically been highly exclusive and highly discriminatory. By instead advocating for accessibility and inclusivity, Public creates a business model for personal investing that has grown wildly over the past couple of years. The company offers a unique avenue for enterprise: combining social media with a goal-oriented product. COO Stephen Sikes joins Scott Britton and Andrei Newman on the Built by Humans Podcast to discuss the future of investing, a community model for...

It’s not often you see a company well established in its product niche completely rebrand, but that’s exactly what Tom Hale and his team at Momentive, formerly SurveyMonkey, have done. Tom joins Scott Britton and Andrei Newman on the Built by Humans Podcast to discuss what an effective rebrand looks like, why modern businesses need AI-generated feedback, and how the workplace can help the world. Here are some quick takeaways:

Whether you realize it or not, part of your job is being a marketer. Broadly, every company is becoming a content machine. Effective content marketing is a crucial part of growing a company. According to Semrush Chief Strategy Officer Eugene Levin, marketing is something that you can’t excel at through just studying- you have to practice. Eugene joined Scott and Andrei on the show to elaborate on how trends such as Tik Tok are creating a generation of skilled marketers and why this is a...