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Communications. Transformed.

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Communications.Transformed. is a podcast dedicated to the future of enterprise communication. Whether you’re looking for strategic counsel on moving your business to the cloud, to improving your customer experience from “I don’t know” to “I got this”, or to simply learn from industry thought leaders about what types of communication challenges customers face every day, this is the podcast for you. Each episode features topics like: enterprise communication, customer experience, employee experience, communication infrastructure, digital transformation and more.

Communications.Transformed. is a podcast dedicated to the future of enterprise communication. Whether you’re looking for strategic counsel on moving your business to the cloud, to improving your customer experience from “I don’t know” to “I got this”, or to simply learn from industry thought leaders about what types of communication challenges customers face every day, this is the podcast for you. Each episode features topics like: enterprise communication, customer experience, employee experience, communication infrastructure, digital transformation and more.
More Information

Location:

United States

Description:

Communications.Transformed. is a podcast dedicated to the future of enterprise communication. Whether you’re looking for strategic counsel on moving your business to the cloud, to improving your customer experience from “I don’t know” to “I got this”, or to simply learn from industry thought leaders about what types of communication challenges customers face every day, this is the podcast for you. Each episode features topics like: enterprise communication, customer experience, employee experience, communication infrastructure, digital transformation and more.

Language:

English


Episodes

09. Make Your Mom Proud with Customer Experience Best Practices from Jeanne Bliss

1/10/2019
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On this week’s episode, we chat with Jeanne Bliss, the customer experience pioneer and CEO of Customer Bliss, about crafting extraordinary customer experiences. Jeanne pulls from her expertise to discuss how C-suite executives can drive the customer experience, tips for businesses to create a culture of customer success, which KPIs you should focus on and more. Tune in!

Duration:00:30:27

08. From Extinct Stores to the Phygital Age, Our Year End Retail Insights and Predictions w/ Russ Chadinha and Carl Boutet

12/20/2018
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On this episode, host Randy Ksar looks back at the world of retail in 2018. From the extinction of treasured stores to the blurring of the physical and digital retail space, guests Russ Chadinha and expert Carl Boutet, share their highlights of the year that was and provide some intriguing insights on what retailers need to know to thrive in the new year.

Duration:00:17:45

07. How Digital Transformations are Creating Innovative Businesses w/ Giancarlo Di Vece

11/29/2018
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On this week’s episode, host Randy Ksar chats with Giancarlo Di Vece, President at Unosquare, about all things digital transformation. From the changing role of technology in business operations to the need for input and ideas from the people who work with the products, Giancarlo gives fantastic insight on rolling out a successful digital transformation in your own business. Tune in!

Duration:00:11:45

06. Transforming the Customer Experience in Healthcare w/ Expert Mark Beckner

11/16/2018
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We’re talking how to implement new technology within the healthcare industry on this week’s episode of Communications. Transformed. Our guest is Mark Beckner, Principal at Inotek Consulting Group. Mark is an enterprise solutions expert and tells us what to look for in CRM solutions and the importance of customer-centric technology.

Duration:00:17:30

05. Open Source Best Practices For Your Business w/ Jitsi’s Emil Ivov

11/7/2018
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Part two of two, this episode is the final installment of Randy’s chat with Emil Ivov, Founder and Project Lead at Jitsi. Listen in as they discuss the top challenges businesses have with open source technology and how to overcome them. Stay tuned for the end of the episode as Emil gives some surprising answers to our rapid-fire questions!

Duration:00:15:42

05. Meet Jitsi, the Open Source Video Communications Technology w/ Emil Ivov

11/7/2018
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On this episode, our host Randy chats to Emil Ivov, Founder and Project Lead at Jitsi, an online community that offers multi-platform, open source video conferencing solutions. Emil talks about how Jitsi got started and why open source has been the cornerstone of their success. Tune in now for part one of this two-part episode.

Duration:00:19:41

04. Using Data Visualization to Showcase Insights For Improving Your Business w/ Dr. Kristen Sosulski

10/25/2018
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On this episode of Communications. Transformed., we learn the nuts and bolts of data visualization from NYU Stern Associate Professor, Dr. Kristen Sosulski, who literally wrote the book on it. Listen in as Dr. Sosulski explains how to make data visualization accessible to anyone and why you should start using it today.

Duration:00:23:19

03. What Retailers Need to Know to Stay Relevant with Consumers And Lower Costs w/ Russ Chadinha

10/25/2018
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We’re back this week with Russ Chadinha, Director of Solutions Marketing here at 8x8. Russ dives headfirst into a few ways that retailers can lower their communications costs and also gives his top tips for what to look for in a provider to make sure you’re getting the best service and products possible. Tune in!

Duration:00:18:18

02. How Using Augmented Reality Can Improve Customer and Employee Experience w/ Bang and Olufsen

10/11/2018
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We head across the pond to our London office for this great interview with Simon Silva, Global Retail and Customer Experience Manager for Bang and Olufsen. Simon shares with us the incredible things they are doing with AR to change the customer and employee experience. Tune in!

Duration:00:21:56

01. The Challenges Facing Retailers in the New Communication Landscape w/ Russ Chadinha

10/4/2018
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Randy Ksar, Senior Social Media Manager at 8x8, and host of the Communications. Transformed. podcast talks with his colleague, Russ Chadinha, Director Solutions Marketing at 8x8 on the challenges retailers are facing.

Duration:00:17:03

The Future of Enterprise Communications w/ Randy Ksar

10/4/2018
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Randy Ksar, Senior Social Media Manager at 8x8, and host of the Communications. Transformed podcast talks about how this podcast will help businesses grow their employee and customer experience through engaging guests and authentic conversations.

Duration:00:03:19