First Contact: Stories of the Call Center

Technology Podcasts

Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.

Episodes

Data-First Outbound, Building Performance and Trust | Guest: Joe Laskowski

Outbound Without Fear | The TCPA Czar on AI, Robocalls, Risk: Eric Troutman

Call Center Growth Strategy: From Agent to CRO with Mike McGuire

How One CEO Is Turning Privacy Into a Competitive Advantage: Amanda Pietrocola

From Cold Calls to Chatbots - The Evolution of Contact Centers: Phillp Bennett

The Most Underrated Driver of CX Performance? Your Headset, with Vern Fernandez

How to Build a People-First Contact Center That Actually Reduces Turnover: Sam Falletta

From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira

AI-Driven Compliance & Sales: How Contact Centers Can Stay Ahead: Nima Hakimi

Debunking Business Myths: The Leadership Blueprint for Contact Centers: Steve Bederman

What's Next for Contact Centers? Leadership, CX, and AI Insights: Colleen Beers

Empowering Women and Event Success in Lead Generation: Sara Malo

Building a Customer-Centric Culture: Annette Franz

The Loneliness Epidemic - How CX Can Bridge the Gap: Nate Brown

The JEPPP Philosophy: Milan Batinich’s Guide to Professional Fulfillment

Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley

BPO Excellence: Employee Retention, Engagement, and a People-First Mindset: John Coulter

Speed of Business, The ROI of Empathy and Innovation in CX: Jay Baer

Feeling the Future: Emotion AI & Conversation in Call Centers: Josh Feast

Transforming Contact Centers through Servant Leadership and Innovation: Frank Mona III