Gartner ThinkCast

In this episode of Gartner ThinkCast, we explore how generative AI is moving from experimentation to everyday value — and what IT leaders must do to drive meaningful transformation at scale. Recorded live from Gartner IT Infrastructure, Operations & Cloud Strategies Conference, Gartner Director Analyst Autumn Stanish lays out a vision for the next year: one where generative AI enhances productivity, infrastructure is AI-ready and the digital employee experience (DEX) becomes a strategic priority. Tune in to discover: Why focusing on everyday generative AI use cases can unlock immediate value How to design AI-human workflows that drive productivity and build trust What top-performing organizations are doing to advance DEX maturity How to align your IT strategy with evolving CIO expectations Dig Deeper Read the 3 key trends for I&O leaders Register to attend Gartner IT Infrastructure, Operations & Cloud Strategies Conference Watch more from the Opening Keynote

In this episode of Gartner ThinkCast, we explore how to build enterprise resilience amid economic headwinds, technological disruption and geopolitical uncertainty. Gartner Chief of Research Chris Howard returns with actionable insights from our Top of Mind video series. Drawing parallels between aviation and organizational strategy, he outlines how resilient enterprises forecast better, model smarter and architect for adaptability. Discover why AI is more than just a productivity tool and how leaders can use it to unlock transformational growth. Tune in to discover Why architecture and simulation are essential for surviving disruptive forces How AI enables better decisions under pressure When complexity becomes an input to intelligence What “pilot purgatory” is and how to break free Why antifragile supply chains and talent strategies matter more than ever Dig Deeper Download the 10 rules for rapid IT cost cuts https://gtnr.it/3ZdwMSQ Register to attend Gartner IT Symposium/Xpo™ https://gtnr.it/3UpD6Ei Clients, read more on AI value beyond productivity https://gtnr.it/43CXDck Watch more Gartner Top of Mind episodes https://gtnr.it/3N3E0D8

In this episode of Gartner ThinkCast, we explore what customer experience looks like in 2025 — a world where your most valuable customers might not even be human. Gartner Distinguished VP Analyst Don Scheibenreif joins host Alexis Wierenga to unpack how CEO perceptions, AI agents and machine customers are reshaping CX strategy. Drawing from Gartner’s latest CEO research, Don shares critical insights on the shift in customer expectations, the rapid emergence of autonomous buyers and the emotional impact of AI adoption. Whether you’re designing for humans, machines or both, this episode offers a roadmap for getting customer experience right in an AI-first future. Tune in to discover: • Why CEOs may not know their customers as well as they think • What machine customers are and why they matter now • The key blind spots in AI-driven CX strategies • How to balance automation and humanity to create trust Dig Deeper Attend the Conference: Gartner IT Symposium/Xpo™ https://gtnr.it/3UpD6Ei Register for the Webinar: Explore the Impact of AI on Customer Experience in Your Organization https://gtnr.it/4myNki0 Watch for More Insights: When Machines Become Customers https://gtnr.it/4mwGCsL

In this episode of Gartner ThinkCast, we dive into what strong leadership really looks like when the path ahead is unclear. From economic disruption to AI-fueled transformation, uncertainty is becoming a defining feature of the business landscape. Gartner expert Mary Mesaglio returns with quick insights from her Top of Mind series to offer a timely playbook. Drawing from conversations with CEOs, CIOs and senior leadership around the globe, Mary shares three practical strategies for leading through volatility, ambiguity and change. Learn why clear communication, hyper-focused priorities and transparent guiding principles are the essential tools every executive and new leader needs today. Tune in to discover: • Why corporate-speak fails in times of change and what to say instead • The 10x10x10 rule for reinforcing priorities with your team • How guiding principles offer stability and direction Dig Deeper Read and Download Now: Disruptive Technologies You’re Probably Unprepared For Register to Attend: CIO Conferences and Events 2025 Watch More: Gartner Top of Mind

In this episode of Gartner ThinkCast, we dive into the transformative impact of technology disruptors set to reshape business landscapes in 2025 and beyond. Straight from his recent webinar on the “12 Emerging Technologies That Will Redefine the Future of Business,” Gartner Distinguished VP Analyst Bill Ray explores a few of the most important of these disruptive technologies, and how leaders should begin to respond to both mitigate risk and roadmap for competitive advantage. Tune in to understand: The shift towards specialized language models The integration of generative AI in enterprise interactions The evolution of cybersecurity strategies Why polyfunctional robots are outpacing humanoid designs The growing threat of disinformation and its implications for InfoSec strategies How energy constraints might affect data center expansions Dig Deeper Watch the Full Webinar Now: 12 Emerging Technologies That Will Redefine the Future of Business Register and Attend: CIO Conferences and Events 2025 Watch Full Video Episodes: Gartner ThinkCast on YouTube

In this episode of Gartner ThinkCast, we check in on one of the most unique and personal pieces of Gartner research: the annual CIO resolutions. Nearly midway through the year, are tech leaders still aligned with the ambitions they set in January? In a quick sampling pulled from our Top of Mind video insights, Gartner Distinguished VP Analyst Mary Mesaglio provides a timely update on how CIOs can stay grounded amid the whirlwind of 2025 priorities. From turning regret into growth and negotiating AI-infused vendor contracts, to defining personal AI ethics and staying close to emerging technologies, this episode is a powerful reminder of what good looks like — for your people, your business and yourself. Dig Deeper Read and Download Now: Resolutions for CIOs: What Good Looks Like in 2025 https://gtnr.it/4iLxIEL Register and Attend: CIO Conferences and Events 2025 https://gtnr.it/3UpD6Ei Be AI-Ready: What IT Leaders Need to Know and Do https://gtnr.it/4k2GLlE

In this episode of Gartner ThinkCast, we tackle one of the most pressing questions facing executive leaders today: How should organizations approach AI deployment? Gartner Distinguished VP Analyst Whit Andrews joins host Karen Stokes Lockhart to help answer whether leaders should build, buy or blend when approaching their AI integration, while further exploring Gartner’s “AI technology sandwich” framework. Tune in to hear Whit and Karen discuss the multiple layers of enterprise AI, including embedded AI, bring-your-own AI and the critical governance decisions that support a responsible, scalable foundation for IT and tech leaders navigating a complex AI landscape. Dig Deeper Read and Download Now: Build, Buy or Blend? Deploying AI in Your Organization https://gtnr.it/4lS07M4

In this episode of Gartner ThinkCast, we dive into what it means for organizations as machine tools become our teammates. As the final part of our three-part Top of Mind series on the AI outcomes that matter, Distinguished VP Analyst Mary Mesaglio explores the evolving human-machine relationship, and why behavioral outcomes should be treated with the same attention and rigor as both business and technology outcomes. Tune in to learn how leaders and organizations can navigate the complexities of AI outcomes to succeed over the following year and beyond Dig Deeper Learn More: How AI Will Impact Your Workforce https://gtnr.it/4jsVTIN Watch Now: Gartner Top of Mind https://gtnr.it/4iCiAKT

In this episode of Gartner ThinkCast, we explore the transformative AI technology outcomes that every executive leader needs to know for 2025. Tune in to hear Distinguished VP Analyst Mary Mesaglio break down what organizations need to understand to navigate a world of AI excess: from AI and data coming from everywhere to a new type of tech stack, the tech sandwich. Dig Deeper Learn more: 3 Ways CIOs Can Achieve Strong AI Outcomes https://gtnr.it/42cVJzP Watch now: Gartner Top of Mind https://gtnr.it/4iCiAKT

In this episode of ThinkCast, we explore how CIOs and tech leaders can navigate evolving U.S. policy changes, economic volatility and AI-driven transformation. Pulled from a recent Gartner webinar on the shifting U.S. policy landscape, this quick discussion features insights from Gartner Experts Milind Govekar, Kristin Root and Michael Harmelink. They delve into strategies for scenario planning, AI investment prioritization, cost optimization and cybersecurity risk management. Discover how to anticipate change rather than just react to it — and how technology leaders can drive business value amid uncertainty. Dig Deeper Watch the Webinar: Business Implications of U.S. Federal Policy Changes https://gtnr.it/43zkya1 Discover: The Guide to Building an AI Roadmap That Drives Value https://gtnr.it/3XHvtuF

In this episode of Gartner ThinkCast, we tackle the AI business outcomes that matter most for 2025. As part of our Top of Mind video series, Distinguished VP Analyst Mary Mesaglio unpacks the three key dimensions of AI value — Return on Employee (ROE), Return on Investment (ROI) and Return on the Future (ROF) — and explains how leaders should balance them as a portfolio. Tune in to learn how all three will impact decision making, talent retention and strategic investments for organizations in today’s AI landscape. Dig Deeper Explore more: Map Your AI Use Cases https://gtnr.it/4gpTg8E Watch now: Gartner Top of Mind https://gtnr.it/4iCiAKT

In this episode of ThinkCast, we dive into the disruptions that you might not see coming between now and 2029. Each year, Gartner Distinguished VP Analyst Daryl Plummer unveils his list of disruptions to watch out for at Gartner IT Symposium/Xpo™. He’s with us today to walk through all seven disruptions, including AI avatars, water scarcity, personalized cinema experiences and the rise of guardian agents. Discover how these changes will impact technology, business strategies and even the way we live — and learn what leaders need to do to stay ahead of the curve. Dig Deeper Watch Webinar: 7 Disruptions You Might Not See Coming https://gtnr.it/4hcnM6w Discover: Gartner Top 10 Strategic Technology Trends for 2025 https://gtnr.it/3Ag0Y6q

In this episode of Gartner ThinkCast, we dive into the next evolution of AI agents — guardian agents. As part of our Top of Mind video series, Distinguished VP Analyst Daryl Plummer joins to lead us through how guardian agents are emerging as a critical tool for organizations deploying AI agents. As AI agents become more common, guardian agents will monitor, oversee and even protect against rogue AI behavior to ensure quality and security. Dig Deeper Explore more: Capitalize on the AI Agent Opportunity https://gtnr.it/41TJHLc Gartner clients, learn to enable the delivery and ensure robustness of these new capabilities: Emerging Patterns for Building LLM-Based AI Agents https://gtnr.it/3F9LiUj

In this episode of ThinkCast, we’re exploring Gartner’s 2025 CIO Agenda. Gartner Distinguished VP Analyst Jaime Capella shares key insights from the largest global study of CIOs, revealing how IT leaders can navigate shifting executive expectations and overcome the “curse of random success” in digital initiatives. First delivered at Gartner IT Symposium/Xpo, Jaime outlines the essential steps CIOs must take to empower business technologies, strengthen cross-functional collaboration and ensure digital initiatives achieve their intended business outcomes. Dig Deeper Download: 2025 CIO Agenda https://gtnr.it/41r4d4E Watch More: IT Sym Full Session — CIO Agenda for 2025 https://gtnr.it/4i1kZOH

In this episode of Gartner ThinkCast, we’re giving you a quick breakdown of agentic AI — one of our Top Strategic Technology Trends for 2025 — and the rapidly evolving world of AI agents. As part of our Top of Mind video series, Gartner Global Chief of Research Chris Howard explains what truly defines AI agents, how they can operate autonomously in both digital and physical environments, and why multiagent systems will shape the future of business. Dig Deeper Learn More: Intelligent Agents in AI Really Can Work Alone. Here’s How. https://gtnr.it/4g04QHY Download Now: Gartner Top 10 Strategic Technology Trends for 2025 https://gtnr.it/3CU3h0v

In this episode of Gartner ThinkCast, we sit down with Mick Ebeling, founder and CEO of Not Impossible Labs, an award-winning tech incubator and content studio, to explore how technology, creativity and empathy can produce real-world change. An upcoming speaker at the 2025 Gartner Data & Analytics Summit in Orlando, FL, Mick shares how his team tackles the world’s “absurdities” — problems that shouldn’t exist but persist nonetheless. From developing groundbreaking assistive technology like the EyeWriter to creating 3D-printed prosthetics, hear how leaders can harness the Not Impossible Labs mindset of “help one, help many” to drive innovative impact. Dig Deeper Join Us: Gartner Data & Analytics Summit https://gtnr.it/3ZEbaPX

In this episode of Gartner ThinkCast, we explore the challenges and opportunities around creating value with AI — especially as generative AI enters the Trough of Disillusionment. As part of our Top of Mind video series, Gartner Global Chief of Research Chris Howard is joined by Distinguished VP Analyst Rita Sallam to discuss how leaders should align investments with business priorities, manage productivity and balance risk with ambition in today’s AI environment. Dig Deeper Download: Map Your AI Use Cases https://gtnr.it/4gpTg8E Watch Now: Top of Mind Video Series https://gtnr.it/4go2L8E

In this episode of ThinkCast, we’re sharing the unique Gartner view on how CIOs and other IT executives can set their own pace in the AI innovation races — whether it's leading the charge, following trailblazing vendors or embracing the transformative influence on employees and society. This recording, delivered by Distinguished VP Analysts Mary Mesaglio and Hung LeHong, is excerpted from the Gartner IT Symposium/Xpo 2024 Opening Keynote in Orlando, FL. Dig Deeper Read More: Strategies for AI-Steady and AI-Accelerated Organizations https://gtnr.it/3WnYGdl Reserve Your Spot: The Premier Conferences for CIOs and IT Leaders https://gtnr.it/3UpD6Ei

In this episode of ThinkCast, Gartner VP Analyst Gareth Herschel walks through the top five ways to scale AI initiatives using data and analytics. In a preview of the 2025 Gartner Data & Analytics Summit, Gareth breaks down actionable strategies, like aligning AI tools with the right use cases, fostering good governance and making data AI-ready. Dig Deeper Learn More: Gartner Data & Analytics Summit 2025 https://gtnr.it/3ZEbaPX Download: Guide to AI-Ready Data Essentials https://gtnr.it/3B32v0g

In this latest episode of Gartner ThinkCast, we chat with Gartner Senior Director Analyst Tom Coshow to explore agentic AI, one of the key trends featured in the Gartner Top 10 Strategic Technology Trends for 2025 report. Hear how AI agents are transforming industries with their ability to autonomously plan and execute tasks — and what distinguishes them from GenAI language models. Tom shares real-world examples, insights on emerging opportunities, like guardian agents and long-term memory in AI, and guidance for executive leaders looking to build secure and scalable systems. Dig Deeper Download: Gartner Top 10 Strategic Technology Trends for 2025 https://gtnr.it/3Ag0Y6q Register: Watch the Top Strategic Technology Trends Presentation https://bit.ly/3AJTM2U Read More: Intelligent Agents in AI Really Can Work Alone https://gtnr.it/4g04QHY