#QualityMatters Podacst

In today's podcast episode, Tom Taormina shares his insights on a project he's been working on called the BMS, or Business Management System. Taormina explained that the BMS is a comprehensive system that integrates all the various components of a business into a cohesive whole. This includes everything from finance and accounting to operations and customer service, effecitvly picking up where ISO 9001:2015 leaves off, and without any of the confusing jargon ISO has become known for. Throughout the episode, Taormina shared real-world examples of how the BMS has been successfully implemented in a variety of businesses, from small startups to large corporations. He highlighted how the BMS can help these businesses streamline their processes, improve their operations, and ultimately become more successful. Darci, the host of the podcast, chimed in to discuss how these same ideas and tools could benefit education. She noted that schools and universities face many of the same challenges as businesses, such as managing finances, optimizing operations, and delivering excellent customer service (in the form of quality education). Taormina agreed, pointing out that the BMS could be adapted to meet the unique needs of educational institutions. He suggested that the BMS could be used to manage student data, track progress, and streamline administrative processes, among other things. This, in turn, could help schools and universities deliver better outcomes for their students while operating more efficiently and effectively. Throughout the episode, Taormina and Darci emphasized the importance of taking a holistic approach to business (and education) management. They stressed that all the various components of an organization are interconnected and should be managed as such. By implementing a system like the BMS, businesses and educational institutions can more effectively manage their resources, optimize their operations, and ultimately achieve greater success. http://texasqa.com/ https://www.qualitydigest.com/ Tom Taormina, CMC, CMQ/OE, FBP, MOQ Tom was one of the first Quality Control Engineers at NASA’s Mission Control Center in Houston during Projects Gemini and Apollo. He went on to run three manufacturing companies where he replaced overhead quality control with self-directed work teams. In 1991, he became a consultant and trainer in ISO 9001. He has led scores of implementations, trained hundreds of individuals and wrote 12 books on the beneficial use of the Standard. He has worked with more than 700 companies as an implementor, trainer and auditor. Today, he is working with Quality Digest, The Kaizen Institute and Exemplar Global as they release the Master of Quality Training and Certification Program. He also authored BMS 9001:2023 which is an implementation guidance document that builds on ISO 9001:2015 by applying business process excellence and risk avoidance enterprise wide. tom@rockettom.com www.taorminagroup.com 775-847-7929

Tom Taormina is a seasoned professional who spent more than 30 years working in quality control and management for various organizations. In a recent podcast, he shared his experiences working with NASA during the Apollo program and how it helped shape his career. Taormina started his career as a draftsman for a small company that produced parts for the aerospace industry. He was soon promoted to the quality control department, where he gained valuable experience in inspecting and testing aerospace components. This experience prepared him for his eventual role at NASA. Tom was a member of the team at Mission Control in Houston during the Apollo 13 disaster and recovery. His experiences during his 14 years at NASA formed the foundation for his ability to rapidly analyze problems and diagnose solutions. As Mission Control Houston came online in the mid-1960’s, a group of engineers adopted a vision of preventing defects before they happened, instead of inspecting for them after the fact. Tom was part of the early evolution of Quality Control Engineering at NASA. Taormina also discussed the importance of clear communication and documentation in the quality control process. He emphasized the need for suppliers to provide detailed records of their production processes and the importance of conducting thorough inspections and tests to ensure that components meet the required standards. Throughout his career, Taormina has worked with a wide range of organizations, from small suppliers to large corporations. He stressed the importance of building strong relationships with suppliers and working collaboratively to improve quality and efficiency. We are very excited to have the change to discuss with Tom his experiences at NASA and in the quality control field offer valuable insights into the importance of quality control, clear communication, and collaboration in ensuring the success of complex projects. Our team at Texas Quality Assurance has been blessed to have the opportunity to work with and learn from Tom and look forward to sharing more with our clients and audience in the future! Tom is also a prolifc writer, and we encourage you to purchase and read one of the many books he has authored. Search here on amazon. http://texasqa.com/ Tom Taormina, CMC, CMQ/OE, FBP, MOQ Tom was one of the first Quality Control Engineers at NASA’s Mission Control Center in Houston during Projects Gemini and Apollo. He went on to run three manufacturing companies where he replaced overhead quality control with self-directed work teams. In 1991, he became a consultant and trainer in ISO 9001. He has led scores of implementations, trained hundreds of individuals and wrote 12 books on the beneficial use of the Standard. He has worked with more than 700 companies as an implementor, trainer and auditor. Today, he is working with Quality Digest, The Kaizen Institute and Exemplar Global as they release the Master of Quality Training and Certification Program. He also authored BMS 9001:2023 which is an implementation guidance document that builds on ISO 9001:2015 by applying business process excellence and risk avoidance enterprise wide. tom@rockettom.com www.taorminagroup.com 775-847-7929

Today we've got Mark LaCour joining us to discuss the Energy Continuity Confernce #ECC2023. The Energy Continuity Conference is set to be held in Pasadena, TX in September 2023, and the main focus of the conference is business continuity and disaster recovery for the energy industry, particularly for small businesses. The conference will feature a range of topics that are relevant to this industry, including Turnaround Manager, Natural Disasters, Workplace Violence (including active shooter situations), Physical Security & Cyber Security, Emergency Preparedness, Crises Management, Environmental Response, Supply Chain Security, and Disaster Recovery – Preparation for Technology Failures. During the conference, experts in each of these areas will share their insights and knowledge, discussing best practices and strategies that businesses can adopt to ensure they are prepared for any potential disasters or emergencies. Attendees will learn about the latest technologies and techniques that can be used to minimize the impact of disasters, as well as how to effectively manage crises when they do occur. The conference will also explore the importance of environmental response and supply chain security, both of which are crucial for ensuring the sustainability of the energy industry. Overall, the Energy Continuity Conference promises to be an informative and engaging event for anyone involved in the energy industry, particularly those working in small businesses. By attending, participants will gain valuable insights and skills that can help them to manage risk and ensure their business is prepared for any situation. https://energycontinuityconference.com/https://oggn.com/http://texasqa.com/

Note: the following blurb was written by CHAT GPT In the latest episode of the #QualityMatters podcast, our host interviewed ChatGPT, the popular language model trained by OpenAI, to test its knowledge on quality management and ISO 9001. As more organizations are seeking ways to improve their quality management systems and achieve ISO 9001 certification, ChatGPT was put to the test to see if it could provide accurate and insightful answers to common questions about quality management. The podcast began with a brief introduction to ChatGPT, explaining how the AI model was trained on vast amounts of language data to generate human-like responses to questions. The host then proceeded to ask a series of questions related to quality management and ISO 9001, ranging from the basics of the standard to more specific requirements and challenges faced by organizations. To our surprise, ChatGPT was able to provide detailed and accurate answers to most of the questions, demonstrating a deep understanding of quality management principles and ISO 9001 requirements. For example, when asked about the benefits of implementing a quality management system, ChatGPT responded by highlighting the importance of continuous improvement, customer satisfaction, and risk management. Similarly, when asked about the key differences between ISO 9001:2015 and its earlier versions, ChatGPT explained the new high-level structure, risk-based thinking, and emphasis on leadership and organizational context. However, there were also some areas where ChatGPT struggled to provide satisfactory answers, especially when it came to more complex and nuanced topics such as quality culture, stakeholder engagement, and process improvement. In some cases, ChatGPT provided generic or incomplete answers that did not fully address the question or provide practical insights for organizations seeking to improve their quality management practices. Overall, the podcast episode was a fascinating experiment in testing the capabilities of AI models in the context of quality management and ISO 9001. While ChatGPT showed impressive knowledge and understanding of the subject matter, it also highlighted the limitations and challenges of relying solely on AI for complex decision-making and problem-solving. As our host concluded, the future of quality management will likely involve a combination of human expertise and AI tools, working together to drive continuous improvement and organizational excellence. #QualityMatters podcast is sponsored by Texas Quality Assurance Host: Darci Chambers – “The Boss Lady” https://www.linkedin.com/in/darci-chambers-b2196683/ Co-Host Kyle Chambers – CEO Texas Quality Assurance https://www.linkedin.com/in/kyle-chambers-tqa/ Learn more about Texas Quality Assurance, #QualityMatters and save time and energy for what matters most online! #QualityMatters home http://qmcast.com/ Texas Quality Assurance http://texasqa.com/

Welcome to this episode of the #QualityMatters podcast, where we'll be discussing a fundamental aspect of ISO 9001 quality management system - the difference between control of nonconforming output and corrective action. ISO 9001 is a globally recognized standard that sets the requirements for quality management systems in organizations of all sizes and industries. One of the critical objectives of ISO 9001 is to ensure that an organization's products or services consistently meet customer requirements and comply with applicable regulations. To achieve this, ISO 9001 requires organizations to establish processes to identify and address nonconformities in their products, processes, or services. In this episode, we'll delve into the two primary methods used in ISO 9001 to address nonconformities - control of nonconforming output and corrective action. We'll explore the differences between these two approaches, the circumstances in which they're used, and their role in ensuring the ongoing effectiveness of a quality management system. So, whether you're new to ISO 9001 or an experienced quality professional, join us as we explore this critical aspect of the standard and gain a deeper understanding of how to effectively manage nonconformities in your organization. #QualityMatters podcast is sponsored by Texas Quality Assurance Host: Darci Chambers – “The Boss Lady” https://www.linkedin.com/in/darci-chambers-b2196683/ Co-Host Kyle Chambers – CEO Texas Quality Assurance https://www.linkedin.com/in/kyle-chambers-tqa/ Learn more about Texas Quality Assurance, #QualityMatters and save time and energy for what matters most online! #QualityMatters home http://qmcast.com/ Texas Quality Assurance http://texasqualityassurance.com/ LinkedIn https://www.linkedin.com/company/texas-quality-assurance/ Facebook https://www.facebook.com/TexasQualityAssurance/ Instagram https://www.instagram.com/texasqualityassuance/ Twitter https://twitter.com/TexasQualA @TexasQualA Subscribe to the podcast iTunes - https://itunes.apple.com/us/podcast/qualitymatters/id1447300405 Google/Android - http://subscribeonandroid.com/qmcast.com/feed/podcast/ Spotify - https://open.spotify.com/show/4rfI0Y7oySM1zkSR57Pwcr TuneIn - https://www.stitcher.com/podcast/qualitymatters

In this podcast episode, we delve into the most common audit findings from a sample of audit reports gathered from the past couple of years. We focus on ISO 9001 standard clauses, discussing why these are frequent findings and their impact on the business. This week we dive into the most common audit findings from our sample, discussing how they relate to specific clauses within the ISO 9001 standard. These findings include inadequate documentation, lack of employee training, and non-conformance with processes and procedures. We then explore why these findings are so common and provide tips on how businesses can avoid them. For example, we discuss the importance of having clear and concise documentation, the need for regular employee training, and the benefits of conducting internal audits. Throughout the episode, we emphasize the importance of addressing audit findings promptly and effectively to ensure continued compliance with ISO 9001 and to drive business success. We also highlight the benefits of leveraging technology and automation to streamline processes, reduce errors, and improve overall efficiency. We hope this episode serves as a valuable resource for businesses looking to improve their QMS and ensure compliance with ISO 9001. We provide insights into the most common audit findings and offer practical tips on how to avoid them, ultimately helping businesses achieve their quality objectives and drive long-term success. #QualityMatters podcast is sponsored by Texas Quality Assurance Host: Darci Chambers – “The Boss Lady” https://www.linkedin.com/in/darci-chambers-b2196683/ Co-Host Kyle Chambers – CEO Texas Quality Assurance https://www.linkedin.com/in/kyle-chambers-tqa/ Learn more about Texas Quality Assurance, #QualityMatters and save time and energy for what matters most online! #QualityMatters home http://qmcast.com/ Texas Quality Assurance http://texasqualityassurance.com/ LinkedIn https://www.linkedin.com/company/texas-quality-assurance/ Facebook https://www.facebook.com/TexasQualityAssurance/ Instagram https://www.instagram.com/texasqualityassuance/ Twitter https://twitter.com/TexasQualA @TexasQualA Subscribe to the podcast iTunes - https://itunes.apple.com/us/podcast/qualitymatters/id1447300405 Google/Android - http://subscribeonandroid.com/qmcast.com/feed/podcast/ Spotify - https://open.spotify.com/show/4rfI0Y7oySM1zkSR57Pwcr TuneIn - https://www.stitcher.com/podcast/qualitymatters https://www.stitcher.com/podcast/qualitymatters

The war between Russian and Ukraine is no news to anyone today, but the impact that this conflict combined with the growing divide between the west and the rest of the world may be implications on the international standards organization and structure. What happens to China's plans for developing certification standards with Russia and its markets cut off from the rest of the world? Maybe we don't have all the answers yet, but its always important to pose the right questions. Join us today on #QualityMatters. Michael Mills and the Pragmatic Quality Blog | https://pragmatic-quality.blogspot.com/ Chris Paris of Oxebridge Resources. #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance | https://texasqa.com

Such a great conversation today. We've had the pleasure of knowing Justin Gauthier for several years now. Join in on the conversation today as we dive into the more personal side of Quality and Business. Turns out some of the same tools that make for great relationships at home are useful in the workplace if we're to build solid trusting long lasting teams. Even more so, if we are to be champions of doing with is good in this world, well our cup has to be filled first before we can fill other person's cup. Justin Gauthier https://www.linkedin.com/in/the-justin-gauthier/ Wicked Energy Podcast https://www.wickedenergy.io/ #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance | https://texasqa.com

We're welcoming Michael Mills back to the podcast today. This is a tough topic for a lot of people (including the Quality Geeks) how to write a Quality Policy that inspires the team, provides a framework, meets the requirements of the standard and is not just well... boring and dull. If you struggle with this (and we bet you do) you'll take comfort in knowing you're not alone. Michael Mills and the Pragmatic Quality Blog | https://pragmatic-quality.blogspot.com/

Energy Continuity Conference powered by OGGN in partnership with Texas Quality Assurance and #QualityMatters will provide attendees with an opportunity to learn about new and existing industry codes and standards, hear about emerging trends from experts, and discuss new issues that they face. As an exhibitor, you will have a unique opportunity to reach both new and veteran operators, managers, and industry leaders. We are looking to you and your team as vendors/sponsors and looking for speakers. Contact us to leave more about taking part of the Energy Continuity Conference 2023! Topics will include: Turnaround ManagerNatural DisastersWorkplace Violence – Active Shooter –Physical Security & Cyber SecurityEmergency preparednessCrises ManagementEnvironmental ResponseSupply Chain SecurityDisaster Recovery – Preparation for Technology Failures https://energycontinuityconference.com/ ENERGY CONTINUITY CONFERENCE 2023 https://energycontinuityconference.com/ #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance | https://texasqa.com

If you've ever been a part of an external audit, we all know that it requires a lot of patience going through the standard and listening to some stories from the auditor, but Lizard People is a new one. You'll just have to tune in and check out today's episode to see what Lizard People have to do with Context of the Organization. You're not gonna want to miss this one! Michael Mills and the Pragmatic Quality Blog | https://pragmatic-quality.blogspot.com/ #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance | https://texasqa.com

What a fun conversation with Roz Lowe today discussing American Manufacturing. Roz has quite the background from growing up in machine shops to quality and business development. It's a simple truth that the fundamental principles of quality management are at the heart of small business success and have been and will continue to be at the heart of the American dream. Roz Lowe on LinkedIn Delta Hi-Tech Inc. #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance | https://texasqa.com

The ISO 9001:2015 standard is currently undergoing revision. Likely we can expect a revised edition by 2025, but nothing is known for sure yet. Today' we're joined by Chris Paris of Oxebridge Resources. The changes in the last update in 2015 was rushed, with a lot of ambiguous and often difficult to manage edits, the big question is will the new edition fix these or introduce more...? #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance | https://texasqa.com

We've got one of our favorite guests back today, Mark LaCour from OGGN & Modal Point to talk about recession proofing your business. It has been said that recession is opportunity in wolf's clothing, and we tend to agree. While the likely looming recession (possibly announced by the time this episode airs) is scary and worth stress and anxiety, it is like any other risk. The flip side of Risk is Opportunity. What opportunities lay at your feet now and into the next 1-2 years you're not aware of yet? #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

What are risks, risk based thinking, preventative actions and contingency plans? Today we're discussing in more detail what the difference is between these, how they are related, and what you can do in your business. FREE Resources https://texasqa.com/free-resources-downloads/Risk & Contingency Planning https://texasqa.com/free-download-risk-opportunity-contingency-planning/ #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

Countless measurements are made daily to ensure "quality" work, and behind all these measurements is the theory and practice of metrology. Have you ever wondered how you know your measurements are good? From the pipes and machinery running on every industrial site and building to medicine and electronics, what you measure matters. Even more so often is the theory behind it and how and why we make those measurements. Today we're joined with Robert Mims from ThermoTemp to discuss metrology. ThermoTemp course info: https://thermotemp.com/learning-lab/ #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

We're joined today by Chis Carson, Sr. Director of Auditing & Business Operations at DEKRA Certification North America. DEKRA is one these scary certification bodies, that maybe are not so scary after all. Join us for the conversation today and decide for yourself. You might be surprised to hear how the certification bodies go though similar audits they put all of us through. Texas Quality Assurance has worked closely with DEKRA for several years now and are a trusted and valuable resource. If you're looking for certification to standards such as ISO 9001, ISO 45001, ISO 14001 and more, then you're in the right place. Learn more about DEKRA https://www.dekra.us/en/and Chris Carson https://www.linkedin.com/in/chris-carson-0a71045/ #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

Such a fun conversation today with Damian Gangoo discussing real world education needs for real work and jobs that exist in the market. Perhaps, and dare we say it, college is not the ideal route for everyone, and perhaps more than a college degree is required. Join in, and let us know what you think! Contact Damian Gangoo on LinkedIn https://www.linkedin.com/in/damian-g-039767a2/ #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

Ton's of buzz words from the "The Great Resignation" to "Gig Economy" float around, but we all have heard how hard it is to find and keep good employees. Recently we conducted a survey with OGGN & BIC Alliance to understand the top issues businesses consider worthy of contingency plans. More than hurricanes and other natural disasters or even cyber security was workplace instability. The Great Resignation is hitting most every business right now, and making it harder than ever to keep and attract good talent. What's the cause? And what's the solution? We might not have all the answers yet, but one thing is for sure, the new normal is not hear yet and may not be like anything we're expecting. At the end of the day, people are people and our old ways of may not work as well in our changing world. Good news is, you can improve and make the most of it. Erin UrbanExecutive Coach, Elevate Your Impact 281.698.7698 | www.coacheurban.com Forbes Coaches Council Member Leadership Psychology Certified www.coacheurban.com https://www.linkedin.com/in/erinurban https://www.youtube.com/c/CoachEUrban #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

Such an exciting program to get a new generation involved in the Oil & Gas / Energy Industry! There is still time to register, and we encourage all recent high school grads and university students struggling to find that one thing that inspired them! You don't want to miss this conversation about a unique education opportunity to learn real "Skills" with Sean Thomas - Senior Manager of Training and Development at API - American Petroleum Institute. API SkillsReady first class has limited seats available. Interested students should apply by June 15, 2022. Program Benefits Job training from some of the leading experts in energy operationsAccess to leaders from global energy companiesDevelopment of technical writing, team work and career development skillsAPI Certificate of Completion that is recognized throughout the natural gas and oil industry Curriculum Scope The curriculum will focus on providing baseline industry knowledge and skills-based education to prepare participants for entry-level operational roles in the industry. These courses provide an overview of the natural gas and oil supply chain, inclusive of hydrocarbon basics, segment operations, and an understanding of basic facility operations. The curriculum will cover safety procedures and concepts, critical equipment utilized at facilities, and general operational processes that are applicable to all industry segments. Sean Thomas - Sean Thomas is the Senior Manager of Training for the American Petroleum Institute. His duties include overseeing the API training program and working with its network of over 100 API-U global training providers. He has been in training, professional development, and education for 25 years working across a number of industries. Website w/ application: https://www.api.org/products-and-services/training/skillsready Blog: https://www.api.org/news-policy-and-issues/blog/2022/05/09/api-skillsready-program-prepares-next-generation-of-natural-gas-and-oil-industry #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance