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ServiceNow TechBytes is a Podcast Program hosted …

ServiceNow TechBytes is a Podcast Program hosted …
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United States

Description:

ServiceNow TechBytes is a Podcast Program hosted …

Language:

English


Episodes

Episode 45: The Walk-Up experience

9/28/2018
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In this episode, Darius Koohmarey and Daryl Rodrigues talk about the the walk-up approach to IT support and how the ServiceNow Walk-Up application can support that approach. This episode covers: For more information, see: Walk-Up ExperienceUtilizing a walk-up contact channel Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re...

Duration:00:29:11

Episode 44: New content for Discovery

9/11/2018
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In this episode, Sree Subramaniam talks about new codeless Discovery patterns for discovering new resources and delivering new content through stores. This episode covers: For more information, see: Discovery Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search...

Duration:00:14:49

Episode 43: ITSM Virtual Agent

8/28/2018
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In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode covers: For more information, see: Virtual Agent Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow...

Duration:00:18:33

Episode 42: Continual Improvement Management

8/13/2018
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In this episode, Manjeet Singh talks about the Continual Improvement Management application to help organizations manage their continual-improvement efforts. This episode covers: For more information, see: Continual Improvement Management Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on...

Duration:00:24:18

Episode 41: Embedded Help and Guided Tours

6/25/2018
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In this episode, Darius Koohmarey and Sameep Kodia talk about the Embedded Help and Guided Tour features to give users helpful info while they're using the product. This episode covers: For more information, see: Embedded help and guided toursEmbedded Help and Guided Tours in Jakarta Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes...

Duration:00:24:42

Episode 40: Upgrades

3/16/2018
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In this week's podcast, Chuck Tomasi talks about ways to streamline the process of upgrading to a new ServiceNow release. This episode covers: For more information on upgrades, see: Upgrade your instanceTips for streamlining ServiceNow upgradesUpgrading an InstanceEnd of Life UpgradesQuarterly Patching Program Overview Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast...

Duration:00:34:07

Episode 39: Activating Plugins

1/16/2018
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In this week's podcast, Brenda Henry discusses some of the best tips and tricks for getting plugins activated on your instance. This episode covers: For more information on Edge Encryption, see: How do you plug in a plugin? The ins and outs of plugin activationList of plugins (Kingston)Activate a pluginRequest a pluginPurchase a plugin Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes...

Duration:00:17:17

ITSM Cast: Service Catalog on the Kingston Service Portal

12/18/2017
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Join Bharath Padaki​ and Rohan Tyagi​ in this episode as they discuss new Kingston features for the Service Catalog in Service Portal. This episode covers: - New Kingston features - Enhancements to current features - Tips on getting more out of your Service Catalog For more information on the information experience, see: Product Documentation: Service CatalogService Catalog on Service Portal Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a...

Duration:00:12:04

Episode 38: ServiceNow's New Information Experience

12/6/2017
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In this episode, Darrin Ladd​ discusses the new ways for customers to find the information they need all in one spot. This episode covers: - Improvements in organization of information - How the information is presented - How to search for information For more information on the information experience, see: Transforming the ServiceNow Information ExperienceSave Time and Increase Efficiency with HI’s New Unified SearchUpdates to the Product Documentation Site Your feedback helps us...

Duration:00:16:14

Episode 37: Benchmarks in Jakarta

9/26/2017
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This week, Manjeet Singh​ and Brian Hollandsworth​ discuss the value of Benchmarks and the latest features in the Jakarta release. This episode covers: - What's Benchmarks all about? - Benefits of benchmarking on the platform - New features for Jakarta - Customizing your KPIs For more information on developing applications, see: Joys of Benchmarks in JakartaNew KPIs and cross platform functionality of Benchmarks in JakartaBenchmarks Use Cases and Best PracticesBenchmarks Community: IT...

Duration:00:21:55

Episode 36: Developing Apps in ServiceNow

8/16/2017
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This week's podcast brings in the winners of ServiceNow's 2017 Hackathon, Lisa Slavin​​, Katrina Miller​, and Tom Conklin​, to talk about how they created an learning management system (LMS) in only one day. This episode covers: - ServiceNow Hackathon - LMS and what it does - Developing an app - Issues and challenges - Tips and tricks for developing your own app For more information on developing applications, see: Developer CommunityProduct DocumentationYouTube Playlist: Developing...

Duration:00:27:31

Episode 35: Reporting Tips and Tricks

7/18/2017
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In this podcast, Robert Barmentloo​ talks about how to create useful reports, data sources vs tables, sharing, the new report designer, and more. This episode covers: - Creating useful reports - Staying in platform - Discouraging export to PDF - Using data sources instead of tables - Sharing reports - New report designer - Other new Jakarta features For more information on Reporting, see: Performance Analytics and Reporting CommunityProduct Documentation: ReportingYouTube Playlist:...

Duration:00:18:45

Episode 34: Web Services

7/5/2017
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In this episode, Silas Smith and Bryan Barnard discuss Web Services, including content from Istanbul, Jakarta, and Knowledge 17. This episode covers: - HTTP logging in Istanbul - Knowledge 17 and the rise of the internet of things (IoT) - Server name indication (SNI) in Jakarta - Web Services resources For more information on Web Services, see: Developer PortalDeveloper CommunityProduct Documentation: Web services Product Documentation: Server Name Indication for outbound web...

Duration:00:33:37

Episode 33: Service Portal in Istanbul

3/21/2017
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In this episode, Brandon May​ and Jesse Adams​ discuss some best practices and tips and tricks for using Service Portal, including new features in Istanbul! This episode covers: - How Service Portal differs from CMS - Search groups and search sources - Widgets options schema - Troubleshooting tips For more information on Service Portal, see: Removing the New button from Service Portal List pageTechBytes Episode 27: Service PortalProduct Documentation: Service Portal Your feedback...

Duration:00:27:21

Episode 32: Improving Performance

1/31/2017
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In this episode, Ankit Khetarpal shares his best practices for keeping your ServiceNow instance at peak performance. This episode covers: - Stats page - Semaphores - Schedule workers - Debugger - What's new in Istanbul For more information on ServiceNow Express, see: Product documentation: platform performancePreserve performance by halting excessive logging in syslog tablesImprove performance: database indexes and slow queries Your feedback helps us better serve you! Did you find...

Duration:00:20:15

Episode 31: Getting up to speed with Start Here content in Express

1/16/2017
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In this episode of TechBytes, Darius Koohmarey discusses a new video series on the Express Support site with tips to help system administrators configure the Express system. This episode covers: · Initial configuration · Incident management · Service catalog · Asset and configuration management · Reporting For more information on ServiceNow Express, see: Express Support SiteGetting Started with ServiceNow ExpressManaging Configurations in One Instance - ServiceNow Express...

Duration:00:29:50

Episode 30: Quarterly Patching Program

11/7/2016
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In this episode of TechBytes, Sarah Holberg​ discusses the quarterly patching program and how you can prepare for and implement new patches every quarter. This episode covers: - Differences between an upgrade, patch, and hot fix - How release notes can help with patching - Testing on sub-production instances - Whether you can choose only part of a patch - How pinning is related to patching - Patching to a newer version than your target - The upgrade monitor For more information on...

Duration:00:21:25

Episode 29: Integrations

10/24/2016
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This week's episode of TechBytes covers integrations. Cameron Stone​ and Gabriel Finney​ discuss their favorite integrations and answer some of the most common questions about integrations. This episode covers: - What kind of integrations are possible? - How does integration work? - Planning and scoping integrations - Utilizing subject matter experts - Using import sets strategically - Trying the REST API Explorer - MID server - the Swiss Army knife of ServiceNow - Orchestration and...

Duration:00:29:13

Episode 28: Edge Encryption

10/3/2016
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In this new podcast, Mike Adler​ and Magaly Drant discuss Edge Encryption and how it can help keep your data more secure. This episode covers: - Setting up Edge Encryption - Tokenization - Encryption Keys - Node Alerts For more information on Edge Encryption, see: Product Documentation: ServiceNow Edge EncryptionEdge Encryption Setup, Configuration and Rule Creation Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why...

Duration:00:29:59

Episode 27: Service Portal

8/30/2016
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In this week's podcast, Patrick Wilson explains how to use the new Service Portal, available in Helsinki. This episode covers: - No code, low code, and pro code for all levels of users - Customizing widgets in the portal - Debugging Service Portal - Security in the portal For more information on Service Portal, see: What’s in a Service Portal?How to communicate between widgets in Service PortalAdventures in Service Portaling: Introduction and ResourcesAdventures in Service Portaling:...

Duration:00:27:40