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ServiceNow TechBytes is a Podcast Program hosted …

ServiceNow TechBytes is a Podcast Program hosted …
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United States

Description:

ServiceNow TechBytes is a Podcast Program hosted …

Language:

English


Episodes

Episode 56: Now Community Idea Portal

10/18/2019
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In this episode, product owners Lawrence Eng and Chaya Kornreich talk about the new Idea Portal in the Now Community. Based on the Now Platform’s Idea Portal feature, the Community portal lets members suggest enhancements to ServiceNow products, and search, vote and comment on suggestions from other members. This episode covers: For more information, see: Idea PortalIdea Portal Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment.

Duration:00:40:01

Episode 55: Vendor Manager Workspace

9/30/2019
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In this episode, product manager Niki Patel talks about the new Vendor Manager Workspace application. This app helps vendor managers by aggregating vendor data from across the platform and providing analytics to help monitor and evaluate vendor performance. This episode covers: For more information, see: Understanding the Vendor Manager Workspace experienceDigital transformation and the role of your vendorsVendor Management Workspace Overview Your feedback helps us serve you better! Did...

Duration:00:25:43

Episode 54: Service Owner Workspace

9/13/2019
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In this episode, product manager David Thigpen talks about the new Service Owner Workspace application. This app helps service owners by aggregating service data from across the platform and providing analytics to help monitor and evaluate service trends and performance. This episode covers: For more information, see: Service Owner Workspace premium experienceService Portfolio Management Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment...

Duration:00:12:24

Episode 53: Skills Management

8/19/2019
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In this episode, Manjeet Singh talks about the Skills Management application. This app makes it easy to track and manage your people’s skills and proficiency to guide training and work assignments, and to show the real value of your coaching and training efforts. This episode covers: For more information, see: Skills Management Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.

Duration:00:27:29

Episode 52: Virtual Agent and NLU

8/2/2019
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In this episode, Darius Koohmarey and Nabil Asbi talk about the Virtual Agent feature with natural language understanding. Virtual Agent lets your apps interact with users in human conversations, and NLU helps the system figure out what they really want. This episode covers: For more information, see: Virtual AgentNatural Language Understanding in Virtual Agent Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.

Duration:00:21:10

Episode 51: Change Management

4/29/2019
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In this episode, Darius Koohmarey talks with product manager Jason Occhialini about the Change Management application, which helps organizations govern the introduction of changes to improve their capabilities and services with minimal risk and impact to operations. Jason tells us about: For more information, see: Change Management Change Management release notes for MadridChange Management Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a...

Duration:00:28:05

Episode 50: Walk-Up in Madrid

4/8/2019
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In this episode, product manager Darius Koohmarey tells us about the ITSM Walk-Up Experience in the Madrid release. London streamlined the walk-up experience for people requesting IT service. In Madrid, the focus is on the fulfillers, and Darius tells us about the highlights. He also gives us some tips for migrating Walk-Up from London to Madrid. This episode covers: For more information, see: Walk-Up ExperienceWalk-Up Experience release notesITSM Walk-Up ExperienceEpisode 45: The Walk-Up...

Duration:00:28:02

Episode 49: Coaching application

3/26/2019
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In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in their job processes, with conditional automated virtual coaching right when they need it. This episode covers: For more information, see: CoachingCoaching release notes Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment! To catch clips behind the...

Duration:00:26:11

Episode 48: Mobile Platform and Mobile Studio

3/15/2019
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In this episode, product manager Josh Russ talks about the mobile platform and Mobile Studio, an easy way to bring ServiceNow apps to the mobile world. This episode covers: For more information, see: Mobile navigation and configurationServiceNow mobile release notes - Madrid Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment! To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow...

Duration:00:21:22

Episode 47: Flow Designer

3/7/2019
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In this episode, Michael Slabodnick and Jake Burman talk about Flow Designer, a simple way to create automated workflows using natural language - no code! This episode covers: For more information, see: Flow DesignerFlow Designer release notes – MadridBest Practices for Flow Designer Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes...

Duration:00:23:55

Episode 46: IBM Watson on the Now Platform

12/17/2018
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In this episode, Michael Thompson and Grant Hulbert talk about using the powerful capabilities of IBM Watson in applications you develop for the Now Platform. This episode covers: For more information, see: Easily Connect ServiceNow to IBM Watson ServicesServiceNow Integration with IBM Watson Conversation ServiceIBM Watson Services Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the...

Duration:00:21:12

Episode 45: The Walk-Up experience

9/28/2018
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In this episode, Darius Koohmarey and Daryl Rodrigues talk about the the walk-up approach to IT support and how the ServiceNow Walk-Up application can support that approach. This episode covers: For more information, see: Walk-Up ExperienceUtilizing a walk-up contact channel Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re...

Duration:00:29:11

Episode 44: New content for Discovery

9/11/2018
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In this episode, Sree Subramaniam talks about new codeless Discovery patterns for discovering new resources and delivering new content through stores. This episode covers: For more information, see: Discovery Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search...

Duration:00:14:49

Episode 43: ITSM Virtual Agent

8/28/2018
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In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode covers: For more information, see: Virtual Agent Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow...

Duration:00:18:33

Episode 42: Continual Improvement Management

8/13/2018
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In this episode, Manjeet Singh talks about the Continual Improvement Management application to help organizations manage their continual-improvement efforts. This episode covers: For more information, see: Continual Improvement Management Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on...

Duration:00:24:18

Episode 41: Embedded Help and Guided Tours

6/25/2018
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In this episode, Darius Koohmarey and Sameep Kodia talk about the Embedded Help and Guided Tour features to give users helpful info while they're using the product. This episode covers: For more information, see: Embedded help and guided toursEmbedded Help and Guided Tours in Jakarta Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes...

Duration:00:24:42

Episode 40: Upgrades

3/16/2018
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In this week's podcast, Chuck Tomasi talks about ways to streamline the process of upgrading to a new ServiceNow release. This episode covers: For more information on upgrades, see: Upgrade your instanceTips for streamlining ServiceNow upgradesUpgrading an InstanceEnd of Life UpgradesQuarterly Patching Program Overview Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast...

Duration:00:34:07

Episode 39: Activating Plugins

1/16/2018
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In this week's podcast, Brenda Henry discusses some of the best tips and tricks for getting plugins activated on your instance. This episode covers: For more information on Edge Encryption, see: How do you plug in a plugin? The ins and outs of plugin activationList of plugins (Kingston)Activate a pluginRequest a pluginPurchase a plugin Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes...

Duration:00:17:17

ITSM Cast: Service Catalog on the Kingston Service Portal

12/18/2017
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Join Bharath Padaki​ and Rohan Tyagi​ in this episode as they discuss new Kingston features for the Service Catalog in Service Portal. This episode covers: - New Kingston features - Enhancements to current features - Tips on getting more out of your Service Catalog For more information on the information experience, see: Product Documentation: Service CatalogService Catalog on Service Portal Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment...

Duration:00:12:04

Episode 38: ServiceNow's New Information Experience

12/6/2017
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In this episode, Darrin Ladd​ discusses the new ways for customers to find the information they need all in one spot. This episode covers: - Improvements in organization of information - How the information is presented - How to search for information For more information on the information experience, see: Transforming the ServiceNow Information ExperienceSave Time and Increase Efficiency with HI’s New Unified SearchUpdates to the Product Documentation Site Your feedback helps us...

Duration:00:16:14