Business of Tech

In the podcast episode, Dave Sobel discusses the latest developments in AI and automation within the tech industry. ConnectWise has launched ConnectWise Security 360, an AI-powered cybersecurity solution that helps managed services providers consolidate security data from various tools to enhance threat detection and streamline response efforts. Additionally, ConnectWise has introduced Sidekick for Security, an AI-powered digital assistant that assists MSP owners and technicians in improving cybersecurity measures. Asana has introduced AI teammates that can advise and assign work based on historical relationships and skill sets, showcasing the integration of AI into project management workflows. Raspberry Pi has partnered with chipmaker Helio to sell an AI kit for its microcomputer, reflecting the trend of bringing AI to portable devices with smaller models and processors. Cisco Systems has announced a $1 billion global investment fund for AI startups and new AI-powered products and services, demonstrating a significant commitment to advancing AI technologies. N2WS has launched cross-cloud volume restore for AWS and Azure, providing data protection and enhancing security for organizations utilizing multiple cloud platforms. Axiant has expanded its services to include macOS file-level data protection, catering to the increasing usage of Apple endpoints running macOS. Google has scaled back AI overviews in search results due to concerns about sourcing and potential negative impacts on website traffic, highlighting the importance of transparency and trust in AI-powered features. Dave Sobel emphasizes the need for organizations to adapt their SEO strategies in response to changes in how AI is integrated into search results. He advises businesses to focus on implementing AI solutions thoughtfully to complement human efforts and ensure practical benefits in workflows and operations. The episode concludes with a reminder to share the podcast with others to help grow the audience and support the show's continued success in delivering insights on the evolving business of tech. Four things to know today 00:00 AI and Automation: ConnectWise Launches Security360 and Sidekick for MSPs 03:59 Boosting Tech Efficiency: Asana’s AI Workflows, Raspberry Pi’s AI Kit, and Cisco’s Strategic AI Investments 06:26 Cloud Data Protection: N2WS and Axcient Enhance AWS, Azure, and macOS Services 07:54 Google Scales Back AI Overviews in Search Results, Addressing Sourcing and Trust Issues Supported by: https://www.bitdefender.com/business/products/msp-security-solutions.html http://skykick.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

The National Institute of Standards and Technology (NIST) has taken steps to accelerate the processing of software and hardware vulnerabilities in the National Vulnerability Database by awarding a new contract to an outside vendor. This move aims to clear the backlog of unanalyzed vulnerabilities by the end of the fiscal year, demonstrating a commitment to cybersecurity. However, amidst this positive development, the closure of the Affordable Connectivity Program (ACP) poses a threat to internet access for nearly 60 million low-income Americans. The lack of funding has led to the discontinuation of the program, leaving many households in financial distress. Efforts to extend the program through bipartisan legislation have stalled, highlighting the importance of government support in ensuring equitable access to essential services. On the cybersecurity front, the dismantling of the 911 S5 proxy botnet, the world's largest, and the arrest of its administrator in Singapore, Yun-Hee Wang, showcases international efforts to combat cybercrime. The botnet, which conducted various illicit activities, underscores the ongoing challenges in cybersecurity and the need for robust measures to protect against such threats. Furthermore, the episode delves into the gender disparity in the cybersecurity workforce, with only 20-25% being female. Factors contributing to this gap include unconscious bias and a lack of female role models. The discussion emphasizes the importance of addressing these issues through strategies such as unconscious bias training, diversifying recruitment efforts, and providing support for women in cybersecurity roles to foster a more inclusive and diverse industry. Four things to know today 00:00 NIST Accelerates Vulnerability Processing as ACP Closure Threatens Internet Access for Millions 02:28 Live Nation Breach Highlights Growing Cybersecurity Concerns as 83% of Firms Plan Budget Increases 04:11 Open Formats Transform Data Industry: Snowflake, Databricks, and the Future of Cloud Services 05:26 CompTIA Data Highlights Cybersecurity Gender Disparity: Strategies for Recruitment and Retention Supported by: https://coreview.com/msp/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

In the podcast episode, Dave Sobel discusses three key topics: consumer behavior and inflation trends, US and Eurozone inflation data, and corporate pricing pressures. He highlights the slight deceleration in US inflation in April but notes that core inflation remains above the Federal Reserve's target. In the Eurozone, inflation unexpectedly rose in May, posing a dilemma for the European Central Bank. The trend of companies struggling to raise prices without affecting demand is evident, with consumer sentiment showing a disconnect between personal financial well-being and perceptions of the national economy. Moving on, Sobel covers Google's data loss incident and SEO algorithm leaks, emphasizing the importance of robust backup and disaster recovery strategies for businesses. He also discusses the potential impact of large-language models on the B2B SaaS industry and the challenges small businesses may face in SEO due to Google's evolving algorithms. Additionally, significant channel updates are highlighted, including Microsoft and VMware's partnership, Red Hat's revamped partner program, and Tech Data's acquisition of OrcaTech in Australia and New Zealand. Sobel underscores the implications of the consumer behavior shift towards greater price sensitivity, as reflected in decreasing consumer spending and rising household delinquencies. He also points out the changes in Google Search algorithms and the challenges small businesses may encounter in SEO. The episode concludes with a focus on licensing changes in the VMware ecosystem, Red Hat's move towards personalized partner programs, and the expanding service capabilities of distributors in the tech industry. Three things to know today 00:00 Consumer Behavior and Inflation Trends: U.S. and Eurozone Inflation Data, Corporate Pricing Pressures 04:46 Google's Data Loss and SEO Algorithm Leaks: What IT Providers and Small Businesses Need to Know 07:06 Significant Channel Moves: Microsoft and VMware Team Up, Red Hat Rebrands Partner Program, Tech Data Acquires Orca Tech Supported by: https://huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

Employers have a variety of ways to engage with colleges and universities to find student talent, as discussed in the podcast episode. One traditional method is through career fairs, where employers can interact with students and showcase their opportunities. Information sessions provide a platform for employers to talk about their organization, available positions, and how students can apply. Mock interviews and resume critiques offer valuable hands-on experience for students, helping them prepare for the job application process. One of the key trends discussed in the podcast episode is the rise of micro-internships. These micro-internships are project-based and short-term opportunities for students to gain valuable experience while allowing organizations to assess students without a long-term commitment. The concept of micro-internships has gained traction, especially in the wake of the COVID-19 pandemic, which has highlighted the need for flexible and remote work arrangements. According to Don Snyder from the College of William & Mary, micro-internships typically last for a shorter duration, ranging from three to five weeks. These opportunities are skill-based, focusing on specific projects or tasks that organizations need to be completed within a short timeframe. Importantly, micro-internships are paid, providing students with a chance to contribute to real-world projects while earning compensation for their work. Supported by: https://huntress.com/mspradio/ https://skykick.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

Google recently issued an apology for inaccuracies in their AI overviews, attributing the errors to data voids and people asking unusual questions. This apology came after the company faced criticism for the rollout of AI overviews, which has been a PR blunder for Google as it competes against other AI search startups like OpenAI. Google is taking steps to address the issue by limiting AI overviews for nonsensical queries and satire. This move indicates Google's commitment to improving the accuracy and reliability of their AI systems. The inaccuracies in AI overviews highlight the challenges that arise when large language models like Gemini are integrated with ranking systems to generate responses based on information sources. The limitations of these models, coupled with retrieval augmented generation techniques, can lead to incorrect information being provided. This underscores the importance of ensuring that AI systems have access to high-quality and relevant information sources to minimize inaccuracies. N-Able, a company with a market value of $2.5 billion, is currently exploring a potential sale after attracting acquisition interest. Barracuda Networks, a cybersecurity company owned by KKR, is among the interested buyers. N-Able was spun out from SolarWinds in 2021 and has major investors such as Silverlake and Thoma Bravo. The sales process involves software sector peers and private equity firms, indicating a significant level of interest in the company. The cybersecurity industry is experiencing significant growth, with global spending on security and risk management projected to reach $215 billion this year. However, experts argue that the industry's focus on selling expensive solutions instead of practical ones adds unnecessary complexity. Despite efforts to improve security, cyber threats and attacks continue to rise, emphasizing the need for cybersecurity measures. Three things to know today 00:00 Google Apologizes for AI Overview Inaccuracies Amid Data Voids and Unusual Queries 04:29 N-Able Considers Take-Private Deal: Barracuda Networks Among Interested Buyers 06:41 The Booming Cybersecurity Industry: Are Solutions Adding Complexity Without Liability? Supported by: https://coreview.com/msp/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

Cybercriminals are increasingly utilizing artificial intelligence (AI) for sophisticated attacks and fraud, as discussed in the podcast episode. One notable application of AI by cybercriminals is in phishing attacks, where generative AI tools like ChatGPT are being integrated into spam-generating services. This enables cybercriminals to craft more convincing and personalized phishing emails, heightening the success rate of their attacks. Moreover, AI is being harnessed in deepfake audio scams, allowing scammers to convincingly mimic someone's voice. This technology can be exploited to circumvent identity checks and manipulate AI systems, posing a significant threat to individuals and organizations. The proliferation of AI in cybercrime poses challenges for cybersecurity professionals and organizations. With the capacity to generate realistic content and manipulate information, cybercriminals can execute more sophisticated and targeted attacks, making it increasingly difficult to detect and prevent such threats. As AI technology advances, it is imperative for cybersecurity measures to evolve to effectively counter these emerging threats. Organizations must implement robust security protocols, such as multi-factor authentication and regular vulnerability patching, to defend against AI-powered cyberattacks and protect sensitive data from malicious actors. PwC has taken a significant step by becoming the first reseller of ChatGPT Enterprise through a partnership with OpenAI. This strategic move allows businesses to procure the generative AI service through PwC instead of directly from OpenAI. The primary objective behind this partnership is for PwC to enhance its services to clients interested in leveraging AI to optimize their workloads. PwC already employs custom GPTs for various tasks and views AI as a means to drive increased impact and productivity for their clients. Three things to know today 00:00 Cybercriminals’ Use of AI for Sophisticated Attacks and Fraud 03:28 Congress passes a privacy law – just not the one you think 05:39 The First Reseller of ChatGPT Enterprise Supported by: https://timezest.com/mspradio/ https://skykick.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

According to the Q1 2024 Channel Futures Market Outlook Survey, 90% of partners are optimistic about growth in 2024, indicating a positive outlook for the channel economy. Managed service providers (MSPs) are particularly optimistic, with 79% of respondents believing that the channel economy is good or excellent, contrasting with the overall US economy where only 44% share a positive view. The survey also shows that most MSPs reported slight increases in total revenue, recurring revenue, and profit in the first quarter of 2024. AI services like chatbots and AI-powered cybersecurity were identified as the top sector for adding vendors, signaling a growing interest and investment in AI technologies within the channel. AI PCs are emerging as a significant trend in the tech industry, with promising growth opportunities. A TechIsle study highlighted in a podcast episode revealed that AI PCs have a promising market potential among SMBs and mid-market firms. The study showed that a considerable percentage of these businesses are familiar with AI PCs and plan to purchase them soon, with the technology expected to impact the PC market significantly within three to five years. The study also identified specific departments and professionals within organizations expected to benefit the most from AI PCs. Content creators, tech-savvy departments, and executives were recognized as potential early adopters, with creative and design professionals, IT development teams, and sales and marketing departments expected to benefit from the enhanced processing power and AI-powered features of AI PCs. Three things to know today 00:00 Channel Futures Market Outlook: 90% of Partners Optimistic About Growth in 2024 03:38 Small and Medium-Sized Businesses Grapple with Shadow IT Amid Digital Transformation 06:53 AI PCs Poised for Significant Growth, Promising New Opportunities for Tech Industry Supported by: https://huntress.com/mspradio/ https://getinsync.ca/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

Responsible exploit disclosure is crucial for safeguarding organizations from potential threats. In a podcast episode, MacKenzie Brown, the Vice President of Security at Blackpoint Cyber, emphasized the importance of controlled research practices and responsible disclosure of exploits. She highlighted the negative impact of rapid exploit disclosure, stating that it can do more harm than good. Brown pointed out that the cybersecurity landscape is inundated with marketing, tooling, and technology, which can be overwhelming and not necessarily useful. With an increase in cyber attacks each year, organizations face significant challenges in defending against threats. She mentioned that the industry struggles to find good talent, and many businesses face financial losses due to cybersecurity incidents. The episode discussed the need for a coordinated approach to exploit disclosure, where researchers work closely with vendors to address vulnerabilities. Brown emphasized the importance of giving vendors time to create patches, communicate with customers, and ensure proper implementation of security measures. She advocated for a shift towards a more ethical and regulated approach to exploit disclosure, where vendors are held accountable for addressing security issues promptly. Supported by: https://movebot.io/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

In his commencement address for the Computer Science Department at the College of William & Mary, Dave Sobel, a proud graduate of thedepartment, shares his personal journey and insights with the class of 2024. He reflects on the importance of advocating for oneself, investing in relationships, and embracing change in order to navigate through successes and failures. Dave discusses his experiences from his time at college, where he learned the value of self-advocacy and building deep relationships with peers. He emphasizes the significance of investing time and effort in friendships, as they can lead to opportunities and personal growth. Through anecdotes from his career, Dave highlights the impact of personal relationships on professional success. He shares how his connections and investments in people have played a crucial role in his entrepreneurial journey and career transitions. Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

In this podcast episode, Michael George, the CEO of Syncro, discusses the evolving landscape of the MSP market. He emphasizes the importance of automation and AI in addressing the skills gap prevalent in the industry. George notes that the digital transformation of first-world economies has become increasingly complex, with a shift towards cloud-based applications and a distributed workforce. This complexity poses a challenge for MSPs responsible for managing and supporting these intricate digital environments. George highlights the critical role of automation in improving the efficiency and effectiveness of technicians within MSPs. By utilizing AI technologies and integrating automation into every aspect of their product, Synchro aims to empower technicians to focus on higher-value work. The objective is to streamline processes, proactively address issues, and optimize the technician-to-employee ratio for MSPs. He also addresses the pressing issue of cybersecurity within the MSP space. He acknowledges that security concerns are not only persistent but also escalating, making it essential for MSPs to prioritize security in their approach to managing digital environments. George emphasizes the need for a security-first posture and underscores the ongoing battle against cyber threats as a significant challenge for MSPs in 2024 and beyond. Supported by: https://huntress.com/mspradio/ https://coreview.com/msp/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

Consolidation in the cybersecurity industry is a significant trend currently taking place, as highlighted in the podcast episode. The slowdown in cybersecurity investment is leading to the consolidation of vendors in the market, indicating an oversaturation of products and solutions in the cybersecurity space. The transcript mentions that investors are recognizing the abundance of products and solutions available and engaging in consolidation activities in response. The episode emphasizes the importance of focusing on executing the basics well in cybersecurity rather than acquiring numerous products. The consolidation among cybersecurity vendors is seen as a necessary step to address redundancy and overlap in offerings due to the saturation of solutions available. The transcript suggests that providers should integrate cybersecurity into their business operations effectively and prioritize delivering value through essential cybersecurity measures. Overall, the consolidation in the cybersecurity industry due to a slowdown in investment reflects a market correction where vendors are streamlining their offerings to address oversaturation. This trend underscores the need for providers to prioritize quality over quantity in their cybersecurity strategies and offerings. In the podcast episode, it was highlighted that the integration of AI into products is becoming increasingly common across various industries. The key takeaway emphasized the importance for providers to focus on tangible implementations that genuinely enhance the core product rather than simply adding AI for marketing purposes. The episode discussed how many companies are effectively incorporating AI into their products to improve security measures, such as ransomware detection, malware detection, and anomaly detection. These AI-driven features provide real value to end customers by enhancing security and operational efficiency. Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

The European Union's approval of landmark AI regulations marks a significant milestone in the governance of artificial intelligence. These regulations represent the first comprehensive framework for AI governance, aiming to make AI more human-centric and placing restrictions on high-risk AI systems. The regulations include measures such as banning certain AI applications and requiring labels for others. The AI Act is expected to become law in May, with full regulations in effect by mid-2026. Violations of the AI Act can result in substantial fines, up to $38 million or 7% of a company's global revenue. This development is crucial for businesses operating in the EU, as the regulations will apply to all companies offering AI models in the region. The EU's leadership in AI regulation sets a precedent for other regions and underscores the importance of ethical and responsible AI development. By implementing these regulations, the EU aims to ensure that AI technologies are developed and deployed in a manner that prioritizes human well-being and safety. The approval of these regulations highlights the growing importance of AI governance and the need for clear guidelines to address the ethical and societal implications of AI technologies. As businesses continue to integrate AI into their operations, compliance with these regulations will be essential to navigate the evolving regulatory landscape and build trust with consumers and stakeholders. Four things to know today 00:00 EU Approves Landmark AI Regulations: First Comprehensive Framework for AI Governance 03:34 AI Everywhere: Barracuda, GoTo, Dell, and HaloPSA Lead with AI Innovations in Partner and Customer Solutions 05:14 Virtual Machines Out, Cloud and AI In: John Deere and Computershare's Strategic Moves 06:42 Why Building an AI Strategy is Better Than Hiring a Chief AI Officer Supported by: http://skykick.com/mspradio/ https://getinsync.ca/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

Microsoft's Build event showcased several key announcements, including the introduction of AI-powered CoPilot Plus PCs, enhanced security measures, and new AI tools. The CoPilot Plus PCs featured AI-powered ARM-based Snapdragon X Elite and Plus processors, offering advanced capabilities for automation, collaboration, and productivity. These devices were designed to streamline IT tasks, boost collaboration, and enhance overall productivity for users. In terms of security, Microsoft unveiled a major push for Windows 11, introducing new features and updates to enhance user protections. This included the adoption of the Pluton security processor in the CoPilot Plus PCs, local security authority protection on all PCs, Windows Hello enhanced sign-in security, smart app control, and Windows Hello and Win32 app isolation updates. These security enhancements aimed to address cybersecurity challenges and provide users with a more secure computing environment. Additionally, Microsoft introduced new AI tools and capabilities, such as the Recall feature for logging and retrieving user actions, real-time video translation on Microsoft Edge, and the release of Azure AI Studio with various AI models optimized for different tasks. These tools aimed to improve user experience, accessibility, and efficiency by leveraging AI technology to enhance various aspects of computing and communication. Overall, Microsoft's focus on AI-powered CoPilot Plus PCs, enhanced security measures, and new AI tools at the Build event highlighted the company's commitment to innovation and improving the user experience in the digital landscape. Four things to know today from Microsoft Build 00:00 Surface Event Highlights: AI-Powered Copilot Plus PCs, Enhanced Security, and New AI Tools 06:04 Microsoft Expands Copilot AI to Automate IT Tasks, Boost Collaboration, and Enhance Productivity 09:15 End of an Era: Microsoft Deprecates NTLM and VBScript, Shifts to Modern Security Measures 11:15 Windows 11 Recall Feature Sparks Privacy and Data Security Concerns Supported by: https://www.coreview.com/msp All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

The Security and Exchange Commission (SEC) has recently adopted changes to Regulation S-P, which now requires financial institutions to disclose security breaches within 30 days of learning about them. These amendments also expand safeguards and disposal rules, mandate written compliance records, and extend the rules to transfer agents. The primary goal of these new requirements is to protect the privacy of customers' financial data and ensure prompt notification in case of a breach. The EPA has issued an enforcement alert warning about the increasing frequency and severity of cyber attacks against water utilities in the U.S. The agency found that about 70 percent of utilities inspected in the past year violated standards meant to prevent breaches. Recent attacks by groups affiliated with Russia and Iran have targeted smaller communities. The EPA urged water systems to improve protections against hacks, including changing default passwords and cutting off system access to former employees. Microsoft's decision to enforce multi-factor authentication (MFA) for all accounts by the end of the year is a significant step towards enhancing cybersecurity measures. The episode highlights that over 99.99% of MFA-enabled accounts have successfully resisted hacking attempts, emphasizing the effectiveness of this security measure. Admins are encouraged to enable MFA in their tenants before the rollout, and they can monitor MFA registration using authentication methods, registration reports, and PowerShell scripts. Three things to know today 00:00 SEC Adopts Changes to Regulation S-P: Strengthening Privacy and Data Protection 03:40 Surge in Untested Deepfake Detection Services without High Accuracy 05:59 Microsoft to Enforce Multi-Factor Authentication for All Accounts by Year-End Supported by: https://huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

The Biden administration has introduced voluntary AI principles for worker interaction and data use, focusing on responsible data use, upskilling support, and transparency in AI deployment. The goal is to ensure ethical and responsible use of AI technologies in the workplace. Companies like Microsoft and Indeed have already agreed to these principles, demonstrating a commitment to creating a safe and fair environment for workers interacting with AI technologies. These principles align with the increasing importance of ethical AI practices in the tech industry, emphasizing the need for prioritizing the well-being and rights of employees when implementing AI solutions. By highlighting transparency and upskilling support, the administration aims to address concerns related to data privacy, job displacement, and bias in AI systems. Moreover, the State Department has used artificial intelligence and machine learning to streamline records management and improve the declassification process, achieving significant time and cost savings. Lessons learned from these projects include starting small, fostering collaboration, and continuous training of the machine learning model. These examples illustrate how AI technologies are being leveraged to streamline processes, increase efficiency, and reduce manual labor in law enforcement and government records management, ultimately saving time, improving accuracy, and enhancing operational effectiveness. Three things to know today 00:00 Biden Administration Introduces Voluntary AI Principles for Worker Interaction and Data Use 05:18 AI Enhances Efficiency in Law Enforcement and Government Records Management 07:39 Half of IT Partners Anticipate Revenue from Sustainable Solutions by 2024, Despite Challenges Supported by: https://www.bitdefender.com/business/products/msp-security-solutions.html https://skykick.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

Small businesses have demonstrated job gains, particularly in the South and leisure industries, as highlighted in the podcast episode. According to the April ADP National Employment Report, small businesses added 38,000 jobs nationwide, with the majority of job growth occurring in the South. The leisure and hospitality sectors saw a notable increase of 56,000 jobs during this period. Conversely, the information sector experienced a decline of 4,000 jobs, potentially due to a skills gap and the influence of AI and automation. This discrepancy in job growth between small businesses in the leisure industry and the information sector underscores the challenges faced by the latter due to technological advancements. The impact of AI and automation is evident in the information sector, resulting in job losses and a mismatch in skills. As technology continues to progress, small businesses in the information sector must adapt to remain competitive and address the challenges posed by automation and AI. The expansion of professional services is a significant trend in 2024, as highlighted in the podcast episode. According to the data presented, 85% of organizations are planning to increase their professional services teams this year. This indicates a growing recognition of the importance of professional services in driving business objectives and profitability. Three things to know today 00:00 Small Business Job Gains Highlight Opportunities Amid Economic Cooldown and Tech Talent Shortages 05:19 Nebraska Passes Personal Privacy Protection Act 06:40 Professional Services Expansion on the Rise: 85% of Organizations to Increase Teams in 2024 Supported by: https://huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

AI presents a significant opportunity for Managed Service Providers (MSPs) to enhance their services by replacing legacy tools with AI-enabled solutions. In a podcast episode featuring Niraj Tolia, the CEO of Alcion, the discussion highlights how AI can empower MSPs to focus on delivering value-added services to their end customers. By utilizing AI tools, MSPs can streamline operations, reduce operational burdens, and improve the overall customer experience. This shift enables MSPs to prioritize critical aspects such as professional services, digital transformation, and customer relationships. The episode emphasizes that integrating AI is not about replacing MSPs but enhancing their capabilities. By incorporating AI technologies, MSPs can automate tasks, enhance security measures, detect anomalies, and provide more reliable services. This benefits end customers by offering advanced features and improved security while allowing MSPs to save time and resources previously spent on manual tasks. Supported by: https://getinsync.ca/mspradio/ https://timezest.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

AI is increasingly being utilized across various industries to boost efficiency and cut costs, with a strong emphasis on data management. The podcast episode provided several examples showcasing how AI is enhancing operations in different sectors. For instance, Sam's Club is using AI technology to tackle shoplifting by analyzing photos of customers' carts and cross-referencing them with receipts as they leave the store. This solution has not only sped up the exit process for customers but has also enhanced the overall shopping experience. This demonstrates how AI is being applied in retail to improve efficiency and reduce costs. Moreover, the New York Times article discussed how airlines are leveraging AI to enhance the flying experience. Tools like Connection Saver help airlines accommodate delayed passengers, while AI systems aid in planning efficient flight routes, saving fuel and time. This use of AI in the airline industry illustrates how data management and analysis can lead to operational efficiencies and cost savings. Additionally, the podcast highlighted the introduction of AI-powered tools by companies such as Palo Alto Networks, Cisco, and CloudFlare to bolster cybersecurity and application observability. These tools harness AI to offer guided automation, actionable insights, and natural language interfaces to security analysts, enabling them to identify and address threats more effectively. This showcases how AI is being integrated into cybersecurity solutions to enhance data management and bolster security measures. Overall, the examples presented in the podcast episode underscore the increasing trend of deploying AI in various industries to enhance efficiency, reduce costs, and improve data management practices. The focus on data management is crucial as AI technologies rely heavily on high-quality data to provide accurate insights and drive operational enhancements. Supported by: https://salesbuildr.com/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

Security systems are increasingly vulnerable to a variety of threats, as discussed in the podcast episode. Issues such as DNS tunneling, Wi-Fi vulnerabilities like the SSID Confusion attack, and weaknesses in voice assistants like Siri and Google Assistant highlight the critical need for robust security measures. DNS tunneling, as seen in campaigns like TrickCDN and SexShow, allows threat actors to encode data in DNS queries, evade network firewalls, and execute command-and-control operations. To address this risk, organizations are advised to deploy DNS monitoring and analysis tools to detect unusual traffic patterns and restrict DNS resolvers. Similarly, the SSID Confusion attack exploits a flaw in the IEEE 802.11 Wi-Fi standard, deceiving users into connecting to insecure networks and enabling attackers to intercept network traffic. Proposed solutions include updating the Wi-Fi standard to include the SSID in the four-way handshake and enhancing beacon protection. The podcast episode emphasized the increasingly complex role of Chief Information Security Officers (CISOs) due to various factors. One key challenge is the mounting legal pressure on CISOs, particularly with the rise in ransomware attacks. CISOs often bear responsibility for cybersecurity incidents, despite potential limitations in organizational authority and reporting structures that may hinder their ability to enact necessary security changes effectively. Three things to know today 00:00 Critical Analysis: Who Bears Responsibility When Security Systems Fail? 05:46 Tech Companies See Senior Talent Drain Amid Stricter Office Return Mandates 08:18 The Tough Reality of CISO Roles: Balancing Security Demands with Limited Authority Supported by: https://coreview.com/msp/ https://mspradio.com/engage/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/. Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

The Biden administration's push for a liability framework for insecure software represents a significant shift in cybersecurity policy. The objective is to transfer the security responsibility from technology users to software companies, encouraging sustained investment in cybersecurity and resilience. This initiative seeks to hold software developers responsible for the security of their products, stressing the importance of creating secure and reliable software from the outset. The proposed investment underscores the critical role that AI plays in national policy and emphasizes the importance of prioritizing AI development and research. By allocating such a significant amount of funding to AI programs, the Senate aims to address pressing AI issues, safeguard elections, mitigate risks in sectors like healthcare and housing, and drive advancements in AI technology. This substantial financial commitment showcases the government's acknowledgment of the transformative potential of artificial intelligence and its commitment to harnessing AI for societal benefit. The proposed investment not only reflects the increasing importance of AI across various sectors but also signals a strategic approach to maintaining the country's leadership in AI innovation globally. Four things to know today 00:00 Biden Administration Pursues Liability Framework for Insecure Software, Shifting Security Burden to Developers 05:55 Adam Selipsky Steps Down as AWS CEO, Matt Garman to Lead Cloud Giant 06:57 Pax8's New Initiative Aims to Enhance Support for Nonprofits Through IT Service Provider 07:35 Microsoft Resolves VPN Connection Failures with May 2024 Patch Tuesday Updates Supported by: https://getinsync.ca/mspradio/ https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social