Business of Tech

The Security and Exchange Commission (SEC) has recently adopted changes to Regulation S-P, which now requires financial institutions to disclose security breaches within 30 days of learning about them. These amendments also expand safeguards and disposal rules, mandate written compliance records, and extend the rules to transfer agents. The primary goal of these new requirements is to protect the privacy of customers' financial data and ensure prompt notification in case of a breach. The EPA has issued an enforcement alert warning about the increasing frequency and severity of cyber attacks against water utilities in the U.S. The agency found that about 70 percent of utilities inspected in the past year violated standards meant to prevent breaches. Recent attacks by groups affiliated with Russia and Iran have targeted smaller communities. The EPA urged water systems to improve protections against hacks, including changing default passwords and cutting off system access to former employees. Microsoft's decision to enforce multi-factor authentication (MFA) for all accounts by the end of the year is a significant step towards enhancing cybersecurity measures. The episode highlights that over 99.99% of MFA-enabled accounts have successfully resisted hacking attempts, emphasizing the effectiveness of this security measure. Admins are encouraged to enable MFA in their tenants before the rollout, and they can monitor MFA registration using authentication methods, registration reports, and PowerShell scripts. Three things to know today 00:00 SEC Adopts Changes to Regulation S-P: Strengthening Privacy and Data Protection 03:40 Surge in Untested Deepfake Detection Services without High Accuracy 05:59 Microsoft to Enforce Multi-Factor Authentication for All Accounts by Year-End Supported by: https://huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

The Biden administration has introduced voluntary AI principles for worker interaction and data use, focusing on responsible data use, upskilling support, and transparency in AI deployment. The goal is to ensure ethical and responsible use of AI technologies in the workplace. Companies like Microsoft and Indeed have already agreed to these principles, demonstrating a commitment to creating a safe and fair environment for workers interacting with AI technologies. These principles align with the increasing importance of ethical AI practices in the tech industry, emphasizing the need for prioritizing the well-being and rights of employees when implementing AI solutions. By highlighting transparency and upskilling support, the administration aims to address concerns related to data privacy, job displacement, and bias in AI systems. Moreover, the State Department has used artificial intelligence and machine learning to streamline records management and improve the declassification process, achieving significant time and cost savings. Lessons learned from these projects include starting small, fostering collaboration, and continuous training of the machine learning model. These examples illustrate how AI technologies are being leveraged to streamline processes, increase efficiency, and reduce manual labor in law enforcement and government records management, ultimately saving time, improving accuracy, and enhancing operational effectiveness. Three things to know today 00:00 Biden Administration Introduces Voluntary AI Principles for Worker Interaction and Data Use 05:18 AI Enhances Efficiency in Law Enforcement and Government Records Management 07:39 Half of IT Partners Anticipate Revenue from Sustainable Solutions by 2024, Despite Challenges Supported by: https://www.bitdefender.com/business/products/msp-security-solutions.html https://skykick.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

Small businesses have demonstrated job gains, particularly in the South and leisure industries, as highlighted in the podcast episode. According to the April ADP National Employment Report, small businesses added 38,000 jobs nationwide, with the majority of job growth occurring in the South. The leisure and hospitality sectors saw a notable increase of 56,000 jobs during this period. Conversely, the information sector experienced a decline of 4,000 jobs, potentially due to a skills gap and the influence of AI and automation. This discrepancy in job growth between small businesses in the leisure industry and the information sector underscores the challenges faced by the latter due to technological advancements. The impact of AI and automation is evident in the information sector, resulting in job losses and a mismatch in skills. As technology continues to progress, small businesses in the information sector must adapt to remain competitive and address the challenges posed by automation and AI. The expansion of professional services is a significant trend in 2024, as highlighted in the podcast episode. According to the data presented, 85% of organizations are planning to increase their professional services teams this year. This indicates a growing recognition of the importance of professional services in driving business objectives and profitability. Three things to know today 00:00 Small Business Job Gains Highlight Opportunities Amid Economic Cooldown and Tech Talent Shortages 05:19 Nebraska Passes Personal Privacy Protection Act 06:40 Professional Services Expansion on the Rise: 85% of Organizations to Increase Teams in 2024 Supported by: https://huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

AI presents a significant opportunity for Managed Service Providers (MSPs) to enhance their services by replacing legacy tools with AI-enabled solutions. In a podcast episode featuring Niraj Tolia, the CEO of Alcion, the discussion highlights how AI can empower MSPs to focus on delivering value-added services to their end customers. By utilizing AI tools, MSPs can streamline operations, reduce operational burdens, and improve the overall customer experience. This shift enables MSPs to prioritize critical aspects such as professional services, digital transformation, and customer relationships. The episode emphasizes that integrating AI is not about replacing MSPs but enhancing their capabilities. By incorporating AI technologies, MSPs can automate tasks, enhance security measures, detect anomalies, and provide more reliable services. This benefits end customers by offering advanced features and improved security while allowing MSPs to save time and resources previously spent on manual tasks. Supported by: https://getinsync.ca/mspradio/ https://timezest.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

AI is increasingly being utilized across various industries to boost efficiency and cut costs, with a strong emphasis on data management. The podcast episode provided several examples showcasing how AI is enhancing operations in different sectors. For instance, Sam's Club is using AI technology to tackle shoplifting by analyzing photos of customers' carts and cross-referencing them with receipts as they leave the store. This solution has not only sped up the exit process for customers but has also enhanced the overall shopping experience. This demonstrates how AI is being applied in retail to improve efficiency and reduce costs. Moreover, the New York Times article discussed how airlines are leveraging AI to enhance the flying experience. Tools like Connection Saver help airlines accommodate delayed passengers, while AI systems aid in planning efficient flight routes, saving fuel and time. This use of AI in the airline industry illustrates how data management and analysis can lead to operational efficiencies and cost savings. Additionally, the podcast highlighted the introduction of AI-powered tools by companies such as Palo Alto Networks, Cisco, and CloudFlare to bolster cybersecurity and application observability. These tools harness AI to offer guided automation, actionable insights, and natural language interfaces to security analysts, enabling them to identify and address threats more effectively. This showcases how AI is being integrated into cybersecurity solutions to enhance data management and bolster security measures. Overall, the examples presented in the podcast episode underscore the increasing trend of deploying AI in various industries to enhance efficiency, reduce costs, and improve data management practices. The focus on data management is crucial as AI technologies rely heavily on high-quality data to provide accurate insights and drive operational enhancements. Supported by: https://salesbuildr.com/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

Security systems are increasingly vulnerable to a variety of threats, as discussed in the podcast episode. Issues such as DNS tunneling, Wi-Fi vulnerabilities like the SSID Confusion attack, and weaknesses in voice assistants like Siri and Google Assistant highlight the critical need for robust security measures. DNS tunneling, as seen in campaigns like TrickCDN and SexShow, allows threat actors to encode data in DNS queries, evade network firewalls, and execute command-and-control operations. To address this risk, organizations are advised to deploy DNS monitoring and analysis tools to detect unusual traffic patterns and restrict DNS resolvers. Similarly, the SSID Confusion attack exploits a flaw in the IEEE 802.11 Wi-Fi standard, deceiving users into connecting to insecure networks and enabling attackers to intercept network traffic. Proposed solutions include updating the Wi-Fi standard to include the SSID in the four-way handshake and enhancing beacon protection. The podcast episode emphasized the increasingly complex role of Chief Information Security Officers (CISOs) due to various factors. One key challenge is the mounting legal pressure on CISOs, particularly with the rise in ransomware attacks. CISOs often bear responsibility for cybersecurity incidents, despite potential limitations in organizational authority and reporting structures that may hinder their ability to enact necessary security changes effectively. Three things to know today 00:00 Critical Analysis: Who Bears Responsibility When Security Systems Fail? 05:46 Tech Companies See Senior Talent Drain Amid Stricter Office Return Mandates 08:18 The Tough Reality of CISO Roles: Balancing Security Demands with Limited Authority Supported by: https://coreview.com/msp/ https://mspradio.com/engage/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/. Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

The Biden administration's push for a liability framework for insecure software represents a significant shift in cybersecurity policy. The objective is to transfer the security responsibility from technology users to software companies, encouraging sustained investment in cybersecurity and resilience. This initiative seeks to hold software developers responsible for the security of their products, stressing the importance of creating secure and reliable software from the outset. The proposed investment underscores the critical role that AI plays in national policy and emphasizes the importance of prioritizing AI development and research. By allocating such a significant amount of funding to AI programs, the Senate aims to address pressing AI issues, safeguard elections, mitigate risks in sectors like healthcare and housing, and drive advancements in AI technology. This substantial financial commitment showcases the government's acknowledgment of the transformative potential of artificial intelligence and its commitment to harnessing AI for societal benefit. The proposed investment not only reflects the increasing importance of AI across various sectors but also signals a strategic approach to maintaining the country's leadership in AI innovation globally. Four things to know today 00:00 Biden Administration Pursues Liability Framework for Insecure Software, Shifting Security Burden to Developers 05:55 Adam Selipsky Steps Down as AWS CEO, Matt Garman to Lead Cloud Giant 06:57 Pax8's New Initiative Aims to Enhance Support for Nonprofits Through IT Service Provider 07:35 Microsoft Resolves VPN Connection Failures with May 2024 Patch Tuesday Updates Supported by: https://getinsync.ca/mspradio/ https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

Google made significant announcements at the 2024 Google I.O. conference, showcasing major AI initiatives that highlight the company's dedication to advancing artificial intelligence technology. A key announcement was Project Astra, an enhanced version of Google Assistant demonstrating real-time computer vision capabilities. This project aims to develop intelligent agents capable of reasoning and acting on behalf of users, emphasizing the potential of AI to enhance user experiences in the future. Red Hat recently announced the integration of AI capabilities across its product line, including Red Hat Enterprise Linux AI, Red Hat OpenShift AI, and Red Hat Ansible Automation. These AI capabilities are designed to streamline system administration tasks and enhance software management for system administrators. Deloitte's affirmation of the future of spatial computing, despite the slow adoption of wearables like the Vision Pro, underscores the significant potential of spatial computing in revolutionizing the way we interact with technology. Spatial computing, as defined by Deloitte, is the convergence of physical and digital worlds, creating a seamless integration of virtual elements into our physical environment. Three things to know today 00:00 Google Announces Major AI Initiatives at I/O: Project Astra, Gemini Updates, and New AI Tools 05:17 Red Hat Advances AI Capabilities to Ease System Administration and Enhance Software Management 07:12 Deloitte Affirms Future of Spatial Computing Despite Slow Adoption of Wearables Like Apple Vision Pro Supported by: https://coreview.com/msp/ https://skykick.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

OpenAI's launch of GPT-4 Omni represents a significant advancement in artificial intelligence. This cutting-edge AI model features real-time voice interaction capabilities, allowing users to engage in verbal conversations with a human-like AI chatbot. GPT-4 Omni showcases impressive voice capabilities, including emotional expression and the ability to identify emotions and tones in users' speech. Moreover, it can process text, vision, and audio simultaneously, making it faster and more versatile than its predecessors. The recent solar storm mentioned in a podcast episode disrupted GPS systems, significantly impacting precision farming and critical agriculture operations. The disruption affected the accuracy of GPS systems, particularly real-time kinematic systems used in modern tractors. Precision agriculture heavily relies on these systems for planting crops with uniform spacing, and any inaccuracies could result in crop damage and reduced yield. This incident highlighted the vulnerability of modern tractors to satellite disruptions, emphasizing the need for robust contingency plans and resilient infrastructure in the agriculture sector. IBM Consulting has launched Copilot Runway, a service designed to help businesses seamlessly integrate their AI assistants into their workflows. This program allows organizations to collaborate with IBM consultants to develop customized copilots tailored to their specific requirements. The Copilot Runway service includes an adoption framework, a copilot accelerator, and access to pre-built copilots for various use cases such as procurement, customer service, and employee experience. Three things to know today 00:00 OpenAI Launches GPT-4 Omni: Their Next-Gen AI with Real-Time Voice Interaction Capabilities 03:36 Solar Storm Disrupts GPS, Impacting Precision Farming and Critical Agricultural Operations 05:17 IBM Consulting Launches Copilot Runway to Streamline AI Integration in Business Workflows Supported by: https://www.bitdefender.com/business/products/msp-security-solutions.html All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

One of the key insights from the podcast episode is the projection that the global IT services market is expected to reach $2 trillion by 2028. This growth is primarily attributed to cloud modernization, with hyperscalers like AWS, Microsoft, and Google Cloud leading the way. These hyperscalers are driving the growth in the market, particularly in the area of infrastructure-as-a-service (IaaS), where spending is expected to double in the next five years. The rise in the value of GPU sales, as mentioned in the episode, is also contributing to this trend. The increase in GPU sales is linked to the proliferation of artificial intelligence (AI) technologies, which are becoming increasingly prevalent in various industries. This indicates a growing demand for advanced computing capabilities to support AI applications, further fueling the growth of the IT services market. Maryland's enactment of the Maryland Online Data Privacy Act signifies a significant step towards enhancing consumer data protection within the state. The new legislation imposes stricter privacy standards on businesses operating in Maryland, compelling them to limit the data they collect from Maryland consumers. This move aligns with the broader trend of states enhancing consumer data rights through privacy legislation, as seen in the increasing number of states implementing similar laws. Three things to know today 00:00 Small vs. Mid-Sized Business Outlooks on Economy and Revenue Growth Diverge 03:39 Maryland Joins States Enhancing Consumer Data Rights with New Privacy Legislation 06:11 Secure by Design: A Shift in Cybersecurity Paradigm Promoted at RSA Conference Supported by: https://huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

Understanding your superpower as a partner and aligning it with Microsoft is crucial for success. In this podcast episode, Rob Fegan stresses the importance of partners recognizing their strengths and value proposition when collaborating with Microsoft. He emphasizes the significance of partners identifying their areas of expertise and target market to effectively align themselves with Microsoft's objectives and customer needs. Fegan suggests that partners should begin by pinpointing their specific domain of expertise, whether it be in collaboration technologies, IT infrastructure, data management, or other specialized areas. By understanding their unique value proposition, partners can better position themselves to resonate with Microsoft and its field teams. This alignment is key to establishing a strong partnership with Microsoft and capitalizing on the opportunities within the ecosystem. Moreover, Fegan highlights Microsoft's strong reliance on partners, particularly in serving the SMB and SMC markets. Microsoft depends on partners to scale and reach a diverse customer base efficiently. Therefore, partners who align their strengths with Microsoft's focus areas, such as cloud deployment, Microsoft 365, or Azure services, are more likely to thrive in their partnership with the tech giant. The main takeaway from the episode is that understanding your superpower as a partner and aligning it with Microsoft's goals and customer needs is fundamental for fostering a successful and mutually beneficial relationship with the company. By leveraging their strengths and focusing on areas where they can add the most value, partners can enhance their collaboration with Microsoft and drive business growth within the ecosystem. Supported by: https://coreview.com/msp/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

One key takeaway from the podcast episode is the importance of involving law enforcement in cybersecurity incidents. Companies that engage law enforcement in their breaches tend to achieve better results and success in handling cybersecurity incidents. The episode specifically mentions the Kaseya hack on July 4th, which resulted in full convictions due to early law enforcement involvement. This example underscores the significance of collaborating with law enforcement agencies to effectively address cyber threats. By involving law enforcement, companies can benefit from their expertise, resources, and legal authority to investigate and prosecute cybercriminals. Additionally, the episode emphasizes the need to cultivate relationships with agencies like CISA (Cybersecurity and Infrastructure Security Agency) to leverage their resources for incident response and ongoing cybersecurity efforts. Proactively engaging with agencies like CISA can enhance organizations' cybersecurity posture and better defend against cyber threats. The podcast episode also discusses the significance of digital acquisition strategies for MSPs and IT services companies. Dave Sobel emphasizes the importance of building a strong digital acquisition funnel, focusing on digital ads, targeted marketing strategies, and optimizing the company website for acquisition. Sobel suggests creating a digital destination for potential clients, offering resources, webinars, and online engagement opportunities. By providing ways for clients to book appointments, access content, and interact digitally, MSPs can enhance client acquisition and conversion rates. Supported by: https://salesbuildr.com/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

AI applications are revolutionizing various industries. A notable example is the introduction of AlphaFold3 by Google DeepMind and Isomorphic Labs. This AI model accurately predicts the structures and interactions of molecules such as proteins, DNA, RNA, and ligands. The potential applications of AlphaFold3 are vast, spanning sectors like virus treatments, biorenewables, disease-resistant crops, and genomics research. This showcases how AI is transforming scientific research and driving advancements in healthcare, agriculture, and environmental sustainability. The episode also highlights the increasing demand for AI expertise among employers amid a talent shortage. Job postings related to AI have surged by 15.7%, indicating a significant opportunity for individuals to acquire AI skills. Companies like Meta and OpenAI are competing for top AI talent, offering lucrative salaries. This trend emphasizes the importance of acquiring AI skills to remain competitive in the job market and meet evolving employer demands. Business analysts in the age of AI are navigating a rapidly changing workplace landscape where technology optimizes processes and boosts productivity. To thrive in this environment, business analysts should prioritize continuous learning, adaptability, and cultivating human skills like empathy. The episode emphasizes the importance of these skills for business analysts, as they play a crucial role in connecting business strategy with technology. Three things to know today 00:00 Transformative AI Applications: From Saving Sea Turtles to Boosting Local Economies 03:54 AI Skills Become Decisive: Employers Favor Candidates with AI Expertise Amidst Talent Crunch 06:59 Cultivating Empathy and Adaptability: Key Strategies for Business Analysts in the Age of AI Supported by: https://huntress.com/mspradio/ https://skykick.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

The podcast episode delves into the growing use of AI in the workplace, as highlighted in a Microsoft report. The report underscores the increasing reliance of white-collar workers on AI tools to manage heavy workloads, even in the absence of formal training from their employers. It notes that 75% of desk job workers are currently utilizing AI, a figure that has nearly doubled in the past six months. However, less than 40% of these workers have received any structured training in AI skills. The podcast episode also highlights the emerging trend of "bring your own AI" in the workplace, where employees are leveraging their personal AI tools to boost efficiency and productivity. While this trend demonstrates employees' initiative to enhance work processes, it also poses significant risks, including data security concerns and lack of standardization. Apple's recent launch of new iPads featuring M4 chips and a more powerful neural engine underscores their significant focus on AI capabilities. During their earnings call, Apple's CEO, Tim Cook, shared insights into the company's AI strategy, highlighting a hybrid approach that combines on-device and cloud services. This strategy aims to enhance various aspects of Apple's devices, extending beyond just the iPhone. Three things to know today 00:00 AI in the Workplace: Microsoft Report Underscores Need for Structured Training Programs 03:40 Cross-Platform AI Integration Takes Center Stage in ServiceNow and Microsoft Partnership 06:34 Tim Cook Details Apple's Hybrid AI Strategy: On-device and Cloud Integration Supported by: https://skykick.com/mspradio/ https://www.bitdefender.com/business/products/msp-security-solutions.html All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

a significant security flaw known as Tunnel Vision was discussed, highlighting its potential to compromise the effectiveness of VPNs and pose a serious threat to data security. This exploit allows attackers to render any VPN useless, enabling them to intercept unencrypted data and potentially access valuable information. Identified as CVE-2024-3661, this vulnerability has been exploitable since 2002, although there have been no reported cases of active exploitation. Small businesses are expressing concerns regarding the challenges of implementing and complying with the Cybersecurity Maturity Model Certification (CMMC). While efforts have been made by the Pentagon to alleviate the burden on smaller companies, significant hurdles remain for these businesses in meeting cybersecurity standards. Four things to know today 00:00 Security Flaw 'TunnelVision' Compromises VPN Effectiveness, Researchers Warn 02:05 Small Businesses Voice Concerns Over CMMC Implementation and Compliance Hurdles 06:04 Microsoft Unveils Zero Trust DNS Preview for Enhanced Windows Security 06:43 EVBox Enhances EV Charging Solutions with EVA Global Managed Services Partnership Supported by: https://movebot.io/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

OpenAI is currently facing an investigation in the European Union over alleged privacy breaches related to ChatGPT generating incorrect information about individuals. The privacy rights non-profit group NOYB has filed a complaint against OpenAI for violating the General Data Protection Regulation (GDPR). The complaint accuses OpenAI of failing to correct inaccurate information generated by ChatGPT, not disclosing the source of data or what data ChatGPT stores about individuals, and refusing to rectify or erase data upon request. Consequently, the Austrian Data Protection Authority has been asked to investigate OpenAI's data processing practices and ensure compliance with the complainant's request to access the data. This scrutiny underscores the importance of transparency and accountability in AI systems, particularly in handling personal data and upholding privacy rights. The National Society of IT Service Providers (NSITSP) has recently introduced a new badge system to recognize exceptional contributions within the IT service industry. This program includes various badges such as honors for leadership, client endorsements, individual contributions, continuing education, and professional distinction. The badges aim to acknowledge and celebrate the achievements and expertise of individuals within the IT service industry. Four things to know today 00:00 OpenAI Faces Investigation Request by Austrian Authority Over Alleged Privacy Breaches 04:05 Expanding AI's Reach: OpenAI and Anthropic Enhance Features for Broader Application 07:09 LevelBlue Launches as AT&T's Spinoff, Aiming to Redefine Managed Cybersecurity 08:32 NSITSP's Badge System to Recognize Contributions Across Leadership and Client Endorsements Supported by: https://huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

The U.S. job market is currently showing a mix of signals, indicating a cooling trend while still maintaining strength post-pandemic. In April, employers added 175,000 jobs, leading to moderate and steady hiring, with the unemployment rate slightly increasing to 3.9%. Despite this uptick, the job market remains stronger than pre-pandemic levels, with the ratio of job openings to unemployed workers still higher than before the pandemic. This suggests that the labor market is tight, with pay gains for job switchers surpassing those who stay in their current roles. Additionally, the tech hiring market displayed signs of recovery in April, with IT unemployment dropping to 2.8% and technology companies adding nearly 4,300 workers. This indicates a positive trend in the tech sector, with strong demand for skilled IT workers and IT spending projected to reach $5.1 trillion this year. Overall, while there are indications of cooling in the job market, the U.S. job market remains robust post-pandemic, offering growth opportunities in various sectors. Microsoft CEO Satya Nadella championed a security-first strategy in an employee memo. The company is overhauling its security processes to prioritize secure design, default security, and secure operations. This initiative aims to enhance security measures after a series of high-profile attacks, emphasizing the importance of technical and operational rigor. Three things to know today 00:00 US Job Market Shows Signs of Cooling Yet Remains Strong Post-Pandemic 06:13 Microsoft's Security Overhaul: CEO Satya Nadella Champions 'Security First' Strategy in Employee Memo 08:32 Canalys Forecasts: 60% of PCs to Be AI-Capable by 2027, Boosting Opportunities Supported by: https://coreview.com/msp/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

Evergreen's investment thesis revolves around the concept of long-term ownership and decentralized operating models, which they believe are ideal for the Managed Service Provider (MSP) space. Co-founder Ramsey Sahyoun emphasizes their goal of establishing a lasting home for businesses rather than engaging in quick turnovers. This strategy mirrors the Berkshire Hathaway model of holding businesses indefinitely, albeit on a smaller scale. The decentralized operating model enables Evergreen to run acquired MSP businesses independently while still benefiting from shared best practices and collective scale. This approach ensures that businesses maintain close relationships with customers, a critical factor for customer retention and business growth in the MSP industry. Drawing from their experience with acquiring and managing MSPs like Executech and Wolf Consulting, Evergreen has witnessed the transformation and shift to managed services, making MSPs more recurring, profitable, sticky, and rapidly growing. These characteristics align with Evergreen's investment thesis of long-term ownership and decentralized operations, making the MSP niche an attractive investment opportunity for the company. Supported by: https://www.bitdefender.com/business/products/msp-security-solutions.html http://skykick.com/mspradio/ All our Sponsors: https://businessof.tech/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

Kaseya recently made headlines with the introduction of a new subscription-based offering called Kaseya 365. This comprehensive package is tailored for managed services providers and comes at a competitive price, starting at $3.99 per endpoint per month. The Kaseya 365 subscription encompasses a variety of essential features such as RMM, antivirus, EDR, MDR, patch management, ransomware rollback, and endpoint backup, all consolidated into a single license. This pricing strategy by Kaseya marks a significant reduction that could potentially create competitive pressure for other vendors in the market. The launch of Kaseya 365 also introduced the Partner First pledge, designed to address partner concerns by offering more flexibility and affordability. This pledge includes initiatives like providing products in one-year and three-year agreements, enabling partners to switch between backup solutions through the FlexSpend program, offering catastrophic client loss protection, and implementing a Price Lock Guarantee to safeguard against price increases. The provision of child care benefits can significantly impact employee retention rates, productivity, and work absences. A study by the non-profit Moms First, mentioned in a podcast episode, revealed that companies offering child care benefits experience higher employee retention rates and increased productivity. Working parents often struggle with child care costs and access, leading to decreased productivity. By providing child care benefits, companies can see a return on investment through higher retention rates, improved employee satisfaction, and reduced work absences. The cost of recruiting and training new employees is typically higher than retaining existing ones. By offering child care benefits, companies can cover the cost of these benefits by retaining just 1% of eligible working parents. Additionally, child care benefits have been shown to enhance recruitment and retention as much as paid time off and health insurance benefits. Employees receiving child care support are more likely to stay with their company, experience increased productivity, and report higher job satisfaction. Supported by: https://salesbuildr.com/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social

The episode sheds light on the challenges major retailers like Walmart face in the healthcare industry. Despite striving to enhance healthcare accessibility and affordability, Walmart made the tough decision to close all 51 of its health centers and discontinue its virtual care program due to profitability concerns. This move raises doubts about the feasibility of healthcare ventures for retailers such as Walmart, Best Buy, and Amazon. Clear contractual agreements and robust risk management strategies are crucial components in the event of a data breach dispute between a managed services provider and a client. The episode highlights a case where a consulting firm, Barry Dunn, blamed its managed services provider, Reliable Networks, for a data breach compromising identifying data stored by its health analytics practice group. Barry Dunn alleged that the breach occurred due to unauthorized access to Reliable Networks systems, while Reliable Networks denied responsibility, stating that the breach occurred on Barry Dunn's network and systems. Furthermore, the episode mentioned Microsoft's efforts to address concerns about AI technology misuse and impact on privacy and civil liberties. Microsoft released its first AI Transparency Report, highlighting the implementation of responsible AI tools, risk mapping for generative AI applications, and content moderation systems to prevent misuse. This demonstrates the importance of incorporating ethics and compliance considerations into AI strategies to ensure responsible and secure use of AI technologies. Four things to know today 00:00 Challenges in Healthcare Drive Walmart to Close Physical Health Clinics and End Virtual Care 02:41 Managed Services Dispute: BerryDunn and Reliable Networks Clash Over Responsibility in Data Breach 04:22 HPE Report Unveils Major Gaps in Organizational AI Strategies, Impacting Data Security and ROI 06:08 White-Collar Woes: High-Earning Professionals Face Job Market Slowdown Despite Economic Growth Supported by: https://huntress.com/mspradio/ https://timezest.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessoftech.bsky.social