The Cherryleaf Podcast-logo

The Cherryleaf Podcast

Technology Podcasts

Cherryleaf Ltd.’s podcast on becoming a better technical and business communicator. www.cherryleaf.com

Location:

United Kingdom

Description:

Cherryleaf Ltd.’s podcast on becoming a better technical and business communicator. www.cherryleaf.com

Language:

English


Episodes

145. How large organisations create useful, informative, accessible content

3/11/2024
This month's podcast looks at how large organisations create useful, informative content which is accessible to a wide, often global, audience. As part of the research for this podcast I looked at various websites which are mentioned in the podcast. Many thanks to those organisations and their expertise. Here are the links to the ones mentioned in the podcast: PanasonicIkeaGov.ukFast Company We'll also publish a transcript of this podcast on the Cherryleaf blog. About Cherryleaf: Cherryleaf

Duration:00:13:32

144. Corporate rebranding - how it affects technical authors

2/12/2024
This month's podcast looks at what is involved in a corporate re-brand and what is involved for technical authors if their organisation decides to rebrand. What is a corporate brand? And what is involved when an organisation decides to rebrand? As part of the research for this podcast we looked at various websites which are mentioned in the podcast. Many thanks to those organisations and their expertise. Here are the links to the ones mentioned in the podcast: https://www.indeed.com/career-advice/career-development/rebrandinghttps://profiletree.com/why-rebrand/https://help.madcapsoftware.com/flare2023r2/Content/Flare/Branding/Branding.htm We'll also publish a transcript of this podcast on the Cherryleaf blog. About Cherryleaf: Cherryleaf

Duration:00:13:22

143. e-ink writing tablets. Has their time come?

1/11/2024
Welcome to the first episode of 2024! In this exciting instalment, we dive deep into the evolving world of e-ink writing devices. Will these gadgets gain momentum in the tech world? We explore their rising popularity and forecast their potential to become mainstream tools. We'll dissect the key issues these devices address, unveiling the unique solutions they offer to modern problems. Our discussion spans the capabilities and features of these e-ink devices, delving into the functionality and user experience. Additionally, we identify and analyze a range of potential use cases, illustrating how these devices can fit into various aspects of daily life and work. We also mention the market leaders driving innovation in this sector. Tune in to get an in-depth look at the future of e-ink writing devices and their role in shaping our digital writing landscape. About Cherryleaf: Cherryleaf

Duration:00:11:35

142. Trends in technical communication for 2024 and beyond

12/11/2023
It’s that time of year for us to gaze into our crystal ball and share your and our predictions for the future of technical communication for 2024 and beyond. We've posted a transcript to the Cherryleaf Blog. About Cherryleaf: Cherryleaf Microsoft's Akash Dubey has created a YouTube playlist that contains a series of interviews with people from Microsoft, Meta, Across Systems, and Cherryleaf, on lessons learnt with AI. https://www.youtube.com/playlist?list=PL1Utia1tpDy4cceBHsMDZFbyzVMWfijjG Generative AI and Techcomm playlist on YouTube https://www.youtube.com/watch?v=LyzNPwCV9rY&list=PLUsv4sNfwtYe3Crhz-ldp8JRoKLIh7k8l&pp=iAQB

Duration:00:21:27

141. What Techcomm problems can generative AI solve?

11/13/2023
In this episode, we look at what Techcomm problems can generative AI solve. Technical writers today face numerous challenges that can hinder productivity and impact content quality. From managing high volumes of documentation to keeping pace with rapid product changes, it takes great effort to produce and maintain helpful, accurate, and engaging technical content. This is where AI comes in. In this episode, we provide an overview of the common pain points technical writers experience and demonstrate how generative AI can effectively address many of these issues. From automating repetitive tasks to enhancing writing quality, AI-powered tools offer new capabilities that will transform the field of technical communication. We discuss key applications like boilerplate text generation, text summarisation, grammar corrections, writing style adaptability, and more. With the right human-AI collaboration, technical writers can be more efficient, consistent, and creative. We will publish a transcript on the Cherryleaf blog. About Cherryleaf: Cherryleaf

Duration:00:14:44

140. Kristof Van Tomme on the role of API and developer portals in Generative AI systems

10/11/2023
We talk to Kristof Van Tomme, CEO of Pronovix, about the role of API and developer portals in Generative AI systems. We discuss how organisations can prepare for AI. We talk about what documentation infrastructure organisations should have in place to be able to use AI safely from an information perspective. We also discuss whether developer portals will become even more important. We will publish a transcript on the Cherryleaf blog. About Cherryleaf: Cherryleaf

Duration:00:43:27

139. Techsmith’s Daniel Foster on the contentious relationship between technical writers and video content

9/11/2023
We talk to Daniel Foster, Director of Strategy at TechSmith, about the contentious relationship between technical writers and video content. A growing trend among technical writers is the integration of video content alongside traditional documentation and visuals, offering a dynamic and immersive medium to enhance user understanding and engagement. However, writers generally prefer words because they’re easier to reuse and scale, as well as being more efficient for their overall business. This leads to a rather contentious relationship with video elements...especially with clients specifically requesting more of them. Daniel regularly works with technical writers on how to bridge this gap and effectively leverage video content to complement their writing. We discuss how technical writers can effectively manage this contentious relationship. We will publish a transcript on the Cherryleaf blog. About Cherryleaf: Cherryleaf Techsmith's Research hub includes: - Value of Visuals - Ultimate Guide to Simplified User Interface Graphics (SUI) - The Ultimate Guide to Easily Make Instructional Videos Guide to adding captions to videos Simplify Tool in Snagit (tutorial) Audiate

Duration:00:37:18

138: Generative AI and Techcomm, lessons learnt so far

8/11/2023
We reflect on the lesson learnt so far as a result of developing our upcoming elearning course on using Generative AI in technical communication. We will publish a transcript on the Cherryleaf blog. About Cherryleaf: Cherryleaf

Duration:00:12:42

137. Using AI in techcomm: the questions you’re asking

7/12/2023
As part of our research into using generative AI in technical communications, we ran a survey to discover the questions that technical communicators are asking. In this episode, we review those questions and identify some common themes. About Cherryleaf: Cherryleaf

Duration:00:18:40

136. Generative AI, what do the buzzwords mean?

6/12/2023
When people talk about AI, chatbots, and tools like ChatGPT, all the new terminology can make it hard to understand how it all works. In this episode, we're going to look at the definitions of some of the words that you might hear. Register for our webinar Using AI in techcomm: What you asked, and the answers Thursday 29th June 2023 As a way of bridging the gap between the potential of Artificial Intelligence (AI) and the specific needs of Technical Communicators, we conducted a survey within the technical communications community. We wanted to uncover the most pressing questions, concerns, and areas of interest related to using AI and ChatGPT in technical communications. In this webinar, we’ll present some of the questions you raised, and outline the answers to those questions. Additionally, we will present a framework for identifying opportunities and best practices for integrating ChatGPT and AI into their technical authoring processes. About Cherryleaf: Cherryleaf

Duration:00:20:17

135. Writing procedures needed for regulatory compliance

5/12/2023
In this episode, we talk about writing procedures that are needed for regulatory compliance. By this we mean organisations that might be investigated by a regulatory body. We describe the different approaches to creating the content. We'll post a transcript to the Cherryleaf Blog. About Cherryleaf: Cherryleaf

Duration:00:19:57

134. We’re copying Google’s elearning courses, and how you can do it as well

4/11/2023
We wanted to talk about some ideas that we've taken from Google on how to present elearning video content. And to share them in case you are also involved in e-learning, and you wanted to copy these ideas as well. We examine one of Google's videos from its UX Design course. These courses are on YouTube, so it’s possible to view them without having to sign up to a course. Link to the video: Intro to UX (User Experience) We'll post a transcript to the Cherryleaf Blog. About Cherryleaf: Cherryleaf

Duration:00:34:46

133. What will ChatGPT mean for technical communication?

3/12/2023
It's been about three months since ChatGPT was launched. And we thought it would be good to look at really the status of what ChatGPT might mean for the future of technical communication. And we did a blog and we did some experiments back in December, as have others, and people have reflected on the pros and cons of it. And we thought it would be good to take a look at it today. -- We'll post a transcript to the Cherryleaf Blog. About Cherryleaf: Cherryleaf -- More information: Wie gut ist Künstliche Intelligenz in der Technischen Dokumentation? https://www.parson-europe.com/de/blog/kuenstliche-intelligenz-chatgpt-technische-dokumentation Cherryleaf: What will ChatGPT mean for the future of technical communication? https://www.cherryleaf.com/2022/12/what-will-chatgpt-mean-for-the-future-of-technical-communication/ ICMS GmbH: https://www.icms.de/kuenstliche-intellig enz-in-der-technischen-redaktion-fluch-oder-segen/ Pinecone: Generative Question-Answering with Long-Term Memory https://www.pinecone.io/learn/openai-gen-qa/

Duration:00:20:15

132. Dealing with a layoff

2/13/2023
In January 2023, there's been quite a few layoffs in the tech sector. It's reported that Google has laid off 12,000 people, Microsoft 11,000, Amazon 18,000, Salesforce 8000. And there's also been layoffs at Meta, Cisco, Spotify, and other organisations. In this episode, we're going to look at dealing with being laid off or being made redundant. We'll post a transcript to the Cherryleaf Blog. About Cherryleaf: Cherryleaf

Duration:00:18:47

131. Diana Logan on GitLab and Hackathons

1/11/2023
We talk to Diana Logan, Manager, Technical Writing at GitLab, about Gitlab’s approach to documentation and code. We discuss: We've posted a transcript to the Cherryleaf Blog. More information: GitLab Docs HackathonFive fast facts about docs as code at GitLabHow to update GitLab documentation About Cherryleaf: Cherryleaf

Duration:00:24:26

130. Trends in technical communication for 2023 and beyond

12/13/2022
It’s that time of year for us to gaze into our crystal ball and share your and our predictions for the future of technical communication for 2023 and beyond. Thread on LinkedIn Thread on Twitter We've posted a transcript to the Cherryleaf Blog. About Cherryleaf: Cherryleaf

Duration:00:20:02

129. Your first 90 days as a Documentation Manager

11/11/2022
We asked on Social Media Someone joins as/becomes a manager of technical writing team. What would you advise they do in their first 90-100 days? In this episode, we go through the responses we received. We'll post a transcript to the Cherryleaf Blog. About Cherryleaf: Cherryleaf The five pillars of content strategy: https://www.scroll.co.uk/wp-content/uploads/2019/08/Five-Pillars-Approach-toolkit.pdf

Duration:00:17:28

128. Optimising Technical Documentation for Search

10/11/2022
We look at optimising technical documentation for Search Engines. We'll post a transcript to the Cherryleaf Blog. About Cherryleaf: Cherryleaf Links: Podcast 62 Looking back on the presentations at The Evolution of TC 2019 conference99 Percent Invisible: Search and ye might find

Duration:00:23:19

127. Creating Playbooks

9/11/2022
We look at playbooks. We ask: what are they, and why create them? We also discuss our approach for creating playbooks, and the different ways to publish them. We'll post a transcript to the Cherryleaf Blog. About Cherryleaf: Cherryleaf Links: https://trainual.com/manual/what-is-a-business-playbook-and-how-to-use-it-to-scalehttps://sterlingwoods.com/blog/business-playbook/https://www.tensorflow.org/community/sig_playbook?hl=enhttps://docs.apigee.com/api-platform/troubleshoot/troubleshooting-introduction?hl=enhttps://developers.google.com/business-communications/business-messages/files/bm-brand-playbook.pdf?hl=en

Duration:00:17:48

126. Retrospectives for documentation projects

7/11/2022
We look at the value of retrospectives at the end of a documentation project, and how you can run one. We'll post a transcript to the Cherryleaf Blog. About Cherryleaf: Cherryleaf

Duration:00:16:56